Issue
When swiping a card in front of the reader, there should be a beep indicating that the reader has read the card. There is no beep.
Product Line
EcoStruxure Security Expert, Andover Continuum, TAC I/NET
Environment
- Access Control
- HID Reader
Cause
There are 3 possible reasons for this issue:
- The beeper is disabled through a default configuration when the card is shipped
- The beeper has failed
- The Reader and Card represent incompatible technologies such as an 125Khz Prox Reader trying to read a 13.56MHz IClass Card
Resolution
- Ensure Reader and Card both support a common technology (125Khz/13.56Mhz etc..)
- Short the Beeper wire (yellow) and the GND wire (Black) with the reader powered On
- If there is a beep, that indicates that the beeper can work but is disabled.
- Ask the manufacturer to send a configuration card to enable the beeper (use 3 seconds after reader power is on)
- If shorting the beeper produces no sound, the beeper has failed.
- Send the reader to repair and replace it with a new one.
