No beep when presenting a card in front of an HID reader

[Product_Support]

Issue

When swiping a card in front of the reader, there should be a beep indicating that the reader has read the card. There is no beep.

Product Line

EcoStruxure Security Expert, Andover Continuum, TAC I/NET

Environment

• Access Control
• HID Reader

Cause

There are 3 possible reasons for this issue:

• The beeper is disabled through a default configuration when the card is shipped
• The beeper has failed
• The Reader and Card represent incompatible technologies such as an 125Khz Prox Reader trying to read a 13.56MHz IClass Card

Resolution

1. Ensure Reader and Card both support a common technology (125Khz/13.56Mhz etc..)
2. Short the Beeper wire (yellow) and the GND wire (Black) with the reader powered On
3. If there is a beep, that indicates that the beeper can work but is disabled.
   • Ask the manufacturer to send a configuration card to enable the beeper (use 3 seconds after reader power is on)
4. If shorting the beeper produces no sound, the beeper has failed.
   • Send the reader to repair and replace it with a new one.