Issue
After installing or upgrading from EBO 2.0.x to EBO 3.x.x or EBO 4.0.x, the Enterprise Server or Enterprise Central will not start. When the "Start Service" button is pressed in the Building Operation Software Administrator the server status is stopped and does not change and no activity is seen in the system log area.
Product Line
EcoStruxure Building Operation
Environment
- Enterprise Server
- Enterprise Central
Cause
The vcruntime140.dll file is missing from the Window’s system32 folder.
Resolution
The vcruntime140.dll file is installed as part of the Visual C++ Redistributable for Visual Studio 2015 installation.
Visual C++ Redistributable for Visual Studio 2015 can be downloaded from the link below.
https://www.microsoft.com/en-in/download/details.aspx?id=48145
If you have later versions Visual C++ Redistributable for example Visual C++ Redistributable for Visual Studio 2017, Visual Studio 2015, 2017, 2019, and 2022 can be used to save uninstalling version 2017.
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
