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Issue How can a USB Camera be integrated into Security Expert Product Line EcoStruxure Security Expert Environment EcoStruxure Security Expert 4.3x or greater USB Camera (Example: Logitech C922 ProStream) Cause Twain Driver cameras are not supported in Windows10 or Security Expert for badging photos Resolution The following video will illustrate how to integrate a USB camera to take badging photos

Issue Error messages in Workstation saying "No valid license to add AS found", when trying to add one more AS-P to the ES. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Workstation Building Operation Automation Server Premium (AS-P) Demo License file Cause The error message is caused by an expired demo license. When using the Demo License file, the ES checks the Licence at startup, and when doing some operations, like adding AS-Ps. If the Demo license expires, the ES may still work, but you cannot add any more AS-Ps. License Administrator is unable to locate the License Server by using @localhost or IP address(@xxx.xxx.xxx.xxx). Resolution Download a new demo license file from EcoXpert Extranet – The Exchange, and upload it to License Administrator. After the new Demo license file has been added to the License server, you may also need to restart the ES to make sure the new license file will be in use. For more information about the Demo license, please refer to the article EcoStruxure Building Operation Evaluation License for 2.0 and up. When using EBO 2022 v4.0.x and later, the error message (No Valid License to add AS found) can also be displayed if the attached AS-x embedded demo license has expired. Add a current embedded demo license to the device administrator and then re-activate the license to all AS-x servers that require it. Please refer to the article How to activate a demo license on an Automation Server at EBO 2022 Go to Control Panel> System and copy the Device Name Update @localhost in License Administrator > License Server Address to the @"Device Name" Reboot the System(PC) Example The Device Name is "computer1". Update the License server address to "@computer1" since the Device Name is "computer1"

Issue In a system that is working normally for about 3 years EBO 3.1.1.312, appeared an alarm message saying there is a “Duplicate of Local Network” in “BACnet Gateway to network 1”. Product Line EcoStruxure Building Operation Environment • Building Operation Workstation • Building Operation Automation Server Cause Sometimes there is a device (you can check under device discovery) possibly a router or a gateway where the primary network has NOT been configured as 1, and the secondary network was set as 1 which should be assigned a unique network ID. Also sometimes gateways only require configuring one network which also in this case should be assigned the unique ID, not 1. Resolution The main site network was set as Network 2 Another network, that was routed from the site network was set as Network 1 The main site network was changed to 1 and the other network needs to have a unique network number, so was changed to 2. They also have Cisco and Philips controllers which have their standalone networks and had already been configured with used network numbers so were changed to 3 and 4 accordingly. *Please Note: All controllers must be warm started after the Network number changes so the BACnet network can be remapped in the controller

Issue When DHCP network configuration is Enabled, the gateway changes when connected to an ADv3 through a Y-Cable. If other applications or devices need to route to the AS-P through the Gateway, the change of gateway will break the connection. Product Line EcoStruxure Building Operation Environment Advanced Display v3 Cause AS-P overwrites its Default Gateway when connected to an ADv3 Resolution Update the Address Method to Static then enter the IP and Subnet address manually.

Issue Reader beeper needs to be disabled so the reader makes no noise during operation including when a card is being badged at the reader. Product Line EcoStruxure Security Expert Environment Security Expert Smart card readers Cause When attempting to disable reader beeper by toggling the Disable buzzer processing option under Reader expanders Reader options tab the reader will beep when a card is read. Disable buzzer processing: When this option is enabled the reader expander will not control the reader beeper. The reader will beep once when a card is read, but will not beep additional times to indicate access granted or denied. The BZ output can be used for another function. Disable buzzer processing Resolution Unfortunately the reader beeper cannot be completely disabled, it will continue to produce a single beep when a card is read. This single beep on card reads is hardcoded into the reader firmware.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue For various reasons, it may be necessary at times to change a b3's Device ID (Object ID) to avoid a duplicate. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server (ES) Building Operation Automation Server (AS) BACnet Cause There is little or no formal documentation on steps to change the Device ID of an existing B3 controller. Resolution As seen in the screenshot below, once a b3 is added to the network, its Device ID, EBO Object ID, can not be changed. The reason for this is that the Device ID references the device and objects contained within it. Once the ID is changed, such references will become orphans. To successfully give the b3 a different Instance/Device ID the b3 must be deleted from the MSTP Network in the Building Operation database and recreated Write down the b3's Serial Number, MAC Address, Model, and BACnet Name before deleting it. Right-click and Export all BACnet Objects within the b3's Application Folder to file (.xml) Delete the b3 from under the MSTP network. Re-create the b3 manually using its S/N, MAC, Model, Name, etc but enter the new Device ID Commission/Download the b3 to get the new ID to take effect Import the File (.xml) exported in step 2 back into the newly created b3's Application Folder Commission/Download the controller again Important: References to the old Device ID will no longer work and must be re-created.

Issue Workstation Device Node ID and BACnet Device ID settings Product Line Andover Continuum Environment Workstation BACnet devices Cause Require information on configuring the workstation Device Node ID and Bacnet Device ID Resolution When setting up a workstation two of the parameters to set are the Network ID and the Device Node ID. The Device Node ID corresponds to the BACnet Device ID or BACnet Instance ID in the BACnet protocol. Essentially the workstation is a BACnet device and when setting the Device Node ID during setup in a BACnet installation, consideration should be taken into account when setting this number. By default Schneider BACnet controllers use their serial number as the BACnet Device ID but when using 3rd party BACnet controllers, some vendors use different means when setting their BACnet Device ID. In the past instances have been observed where the workstations Device Node ID is set to 1. If the 3rd parties BACnet Device ID is set to 1 as well, that device will not be found when using find new BACnet devices. A method of avoiding this is to reserve 191 to 254 for creation of the workstations and set the Device Node ID to the same as the Network ID in the Database Initialization workstation configuration. Or set the workstations with the Device Node ID's starting with 1, but be aware of this setting when configuring any 3rd party BACnet devices. The Device Node ID/BACnet Device ID must be unique within the BACnet network.

Issue Considering changing the bCX MSTP BACnet MAC ID to an available value in the 1-127 range as indicated in the bCX web page configuration. The online Help provides the following information on the setting. BACnet MAC ID - Comm2 Identifies the MAC (Media Access Control) networking address of the controller on its MS/TP network, using integers ranging from 0 to 127. The default address is 0 and it only necessary to change this value if the value has already been assigned to another device on the network. Product Line Andover Continuum Environment bCX4040 bCX4000 b3 devices BACnet 3rd party device Cause BACnet MAC ID 0 (zero) on MSTP network already in use by third party device. Resolution Due to a limitation in the b3 devices the bCX's MSTP MAC ID should not be changed unless the bCX will only host third party devices on its MSTP (Comm2) and will NEVER be in a situation where MAC ID zero is available during a b3 learn operation. The issue is that when ID zero is made available (by changing the default in the bCX) the LEARN process done on b3s will assign ID zero to one of the b3s, because of design constraints, a b3 will not operate correctly if assigned MAC id zero. Product Support strongly recommends that if a third party device is using MAC ID zero on the MSTP, that the device be re-assigned a different ID in order to keep the bCX at its default value of MAC ID zero.

Issue Are the Infilink and B-Link interchangeable or can they be converted? Product Line Andover Continuum, EcoStruxure Building Operation Environment Infilink 200 B-Link Cause Both units are RS-485 repeaters; is there a difference? Resolution You cannot convert from an Infilink 200 to a B-Link. They are both RS-485 repeaters, but the circuitry is slightly different to handle the electrical requirements of the BACnet MS/TP and the Infinet. You must use the correct unit for the network type you have. The multiple ports on both repeaters (Infilink and B-Link) allow you to construct a star topology configuration, but note that devices in each spoke (port on the repeater) MUST be connected in a daisy chain topology. Neither product contains any firmware that can be changed.

Issue Before installing Access Expert on premise server software, the Mongo DB must be installed and the Mongo service started, this requires creation and editing of a configuration file where the data and log directories are specified. There have been many cases of YAML errors seen during V3 on premise installation when attempting to start the Mongo service. Product Line EcoStruxure Access Expert Environment V3 Mongo DB Cause The YAML parser that reads the "mongod.cfg" file is very sensitive to the format of the configuration file including some very strict rules about spaces, double quotes and back slashes. When editing the file, it helps to setup the text editor to display ALL characters which will show any hidden characters that might be causing a parsing error. Ex. In Notepad++: Select View>Show Symbol> Show All Characters Resolution Space is needed between key and value pair. Enclose paths in double quotes. Double back slash required in Windows systems.

Issue Values in EBO from a PM5000 series energy meter do not update Product Line EcoStruxure Building Operation, Field Devices Environment Building Operation Server BACnet PM5000 series energy meter Cause The EBO trace log shows a lot of BACnet related error messages, such as: nsp.pin.BACnet.VariableProperty Subscription to ~/BACnet Interface/IP Network/PM 5340/Application/THD Current - Ph G attempted COV, but will POLL due to BACnet error: 0x00030013 (resources,no_space_to_add_list_element) This error indicates that a Change of Value (COV) subscription is being attempted but has failed. This is due to a resource issue with the device, i.e., error class 0x0003 from error code 0x00030013. The error is no space to write property (0013 part) which suggests the subscription limit of the device has been reached. Refer to the Decoding BACnet Errors Knowledge Base article for further information on decoding the error code. Reviewing the PM5300 series user manual reveals that the device only supports 20 COV subscriptions. Resolution Remove BACnet objects that are not required in EBO, it is unlikely that fewer than 20 values will be practical. Disable COV for the device in EBO. This can be done via the service_blacklist as noted in the BACnet RULES implementation to disable features such as readPropertyMultiple, COVs etc How to disable RPM (readPropertyMultiple), COVs etc services in AS/ES BACnet interface. Knowledge Base article. The following is an example service_blacklist for the PM3450 <blacklist> <rule> <vendor>10</vendor> <model>PM5340</model> <no-cov/> <no-rpm/> </rule> </blacklist> Polling can put an unintended load on the polling device and the polled device. The polling intervals should be adjusted using the settings on the BACnet Interface. This is available from BACnet Interface -> Properties -> Advanced and scroll all the way to the bottom as shown below for an ES. If looking at the option for an Automation Server it will also have additional options for the RS485 communication ports. Minimum polling intervals in the range of 5,000 to 10,000ms are a good starting point.

Issue Chinese characters in TGML graphic become odd characters in WebStation, but display fine in WorkStation Product Line EcoStruxure Building Operation, TAC Vista Environment TAC Vista Webstation EcoStruxure Building Operation WebStation Chinese OS Cause The encoding method of WebStation is different from the one used in WorkStation. So the font of the Chinese characters should be changed. Resolution Change the Chinese character to Chinese font, like YouYuan or SimHei, etc, then it will work fine.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue In some cases the event and trend database can grow really big although not all the space in the files is used Product Line EcoStruxure Building Operation Environment SQLite Building Operation Enterprise Server Cause Frequent inserts, updates, and deletes can cause the database file to become fragmented - where data for a single table or index is scattered around the database file. Running VACUUM ensures that each table and index is largely stored contiguously within the database file. In some cases, VACUUM may also reduce the number of partially filled pages in the database, reducing the size of the database file further. Read further information here: https://www.sqlite.org/lang_vacuum.html Resolution Stop the Enterprise Server Open SQLiteStudio (link to download) Select "Databases" --> "Add database" Select the event.db or trend.db file from the "historical" folder of the SmartStruxure database folder Execute the following command: vacuum;

Issue WebReports returns only partial results for the Consumption Report when using the Meter Utility Type Product Line EcoStruxure Building Operation Environment Building Operation Report Server Building Operation WebReports Cause This is a limitation of the Meter report, where the report returns approximately 50 Meter reports at a time regardless of how many meters are selected. Resolution It is recommended that 30 - 40 meters at most be selected at a time for this report. Selecting more meters for the report may result in data overlap and unexpected output. For more information regarding Consumption Reports, see the following help topic Energy Monitoring Reports

Issue After configuring the system per Setting up a Local / Internal NTP Server, the Automation Server's time would not sync to the local NTP computer's time. Wireshark capture shows a 'Root Dispersion' greater than 10 seconds. In the screenshots below, 10.169.90.13 is an Automation Server (NTP client), and 10.169.90.6 is the NTP server. CLIENT REQUEST SERVER REPLY This behavior of adding 10 seconds to the root dispersion is only observable when using the internal clock otherwise it is 0. This appears to be the intended behavior by Microsoft so that this NTP server would rank lower if using multiple NTP servers that might have more reliable time. Product Line EcoStruxure Building Operation Environment Automation Server (AS) Network Time Protocol (NTP) Cause The NTP client in the AS ignores the time sent by the NTP server if the root dispersion is greater than 'X' seconds (not known at this time) Resolution In the Windows registry of the machine being used as the time server, make the following change: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W32Time\Config\LocalClockDispersion The default for this key is “A” in hex. Change this to “0” and then restart the Windows Time service. Do this by running the following command net stop w32time && net start w32time. Here is what Wireshark shows after the time has been synchronized. SERVER REPLY

Issue USB LON adapter from Echelon (PS3 Part Number:ECH-75010R) is not recognized by Workplace Tech. Environment USB LON adapter (ECH-75010R) Workplace Tech Cause The ldv32.dll file (Open LDV driver) loaded with Workplace Tech (located in C:\Program Files\WorkplaceTech directory) is an older version of the driver and it does not support USB interfaces. Resolution Download the latest version of the LDV driver (153-0212-01A_OpenLDV340.exe) The latest version of the LDV driver can be downloaded from the Echelon website (www.echelon.com) and it contains support for USB devices. In order to download from Echelon’s website, a (free) user account is required. Once it is created, proceed to “Recommended Downloads” and the LDV driver will be listed (towards the bottom) as "OpenLDV 3.4 Network Drivers for Windows Vista/XP/2000/Server 2003 (includes drivers for i.LON 10/100/600 RNI, PCLTA-20/21, PCC-10, and U10/20". The LDV driver is also posted on The Exchange Download Center. Install the new LDV driver Copy the ldv32.dll file from the C:\lonworks\bin directory, and paste it into the C:\ProgramFiles\WorkplaceTech directory. This driver is required for Workplace Tech version 5.6 or earlier. After installing the driver, Workplace Tech will now recognize the USB adapter.

Issue Receive “Timeout while waiting for server to get ready” error when starting PCT Product Line EcoStruxure Building Operation Environment Project Configuration Tool, PCT Cause PCT can't reach DHCP server from the virtual machine. Resolution To change the Notification Address in the "Setup for use with remote server" to "localhost". 1. Select "Setup for use with remote server" after PCT start. 2. Update the "Notification address" to localhost

Issue Can a graphical indicator be placed on a Niagara AX or N4 view to indicate when a point is overridden, analog or binary? Product Line TAC IA Series Environment I/A Series AX graphics I/A Series N4 graphics Cause By default, the StatusEffect setting is turned off (None). Change StatusEffect to Color to enable the graphical indicator. Resolution In the properties of the BoundLabel, set the StatusEffect attribute to Color (default is None). This will cause the object to turn purple (the default color) when it is overridden.

Issue Procedure for balancing a parallel fan VAV box with supply side flow sensing, using the WorkPlace Flow Balance Tool (WFBT). Product Line TAC IA Series Environment I/A Series MNB VAV Cause Request from field Resolution In summary, the procedure is to complete the balancing process with the fan disabled then enable the fan and use the verify functions to check operation with the parallel fan running. Perform all steps of the flow balance procedure as usual up through and including the maximum flow balancing and minimum flow balancing. For the first pass at balancing the reheat minimum flow, use the fan control on the screen to turn the fan ON then set the minimum flow setpoint to 0. Verify that the flow as measured by the pressure sensor goes to zero. Measure the total flow manually using the flow hood and adjust the fan speed so that the required airflow is obtained. The easiest way to do this is to take the first set of readings from all the diffusers then adjust the fan speed as needed and then recheck the sum of the new readings to confirm the adjustment is correct. Click the "Restart" button to restart the Reheat Min Flow balancing process. Set the parallel fan to OFF and re-enter the desired Reheat Min Flow setpoint value. Balance the Reheat Min Flow using the normal balance procedure. For reference, see Chapter 5 of the WorkPlace Commissioning Tool and Flow Balance Tool Users Guide (F-27358).

Issue What is the BACnet Network ID - UDP Product Line Andover Continuum Environment Continuum BACnet bCX4000 bCX4040 Cause Documentation Resolution The BACnet Network ID - UDP identifies the BACnet IP network that the bCX controller communicates on, it is 1 by default. The BACnet Network ID - UDP should be the same for all bCX controllers that need to communicate on the BACnet IP network. Consult UDP setting in bCX40x0 have been set to different values for additional information. Note: - CyberStation does not have a setting for BACnet Network ID - UDP. CyberStation will communicate with all ethernet level BACnet devices regardless of the network they sit on.

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