Issue
How to remove an unknown Embedded Demo License
Product Line
EcoStruxure Building Operation
Environment
- Building Operation Automation Server Premium (AS-P)
- Device Administrator v4.0.5 (EBO 2022) and below
Cause
The Embedded Demo Licenses are handled from the Device Administrator software.
However, if the installed Embedded Demo License in the SpaceLogic servers does not comply with the file in the Device Administrator, the installed Demo License could not be removed.
Resolution
Instructions shown in the video below are for EBO 2022 (v4.0.5) and below. In the later releases EBO 2023 (v5.x) and above, a feature now allows the Demo licenses to be returned from selected servers. See WebHelp topic Returning All Demo Licenses from the Selected SpaceLogic Automation Servers
For any License activations/returns to occur, there must be a trusted state (Certificate State) between the server and Device Administrator. Ensure that this is in place before attempting either resolution. For more info, see Certificates Managed using Device Administrator
If this function does not work, you can attempt the manual file name manipulation described below.
To check the name of the installed Embedded Demo License, log in to the SpaceLogic servers from Workstation.
Navigate to System, LicenseManager, LicensingMetadata, ClientMetadata, Product 0.
In ProductID, you will see the filename of the actual file.
Rename a Demo license file and import it into Device Manager to uncheck the selected Demo License file.
At the end of this session, you will be able to:
- Remove Unknown Demo License in SpaceLogic servers
