Issue Configuring Special Day Schedules. Product Line TAC INET Environment I/NET Site with schedules Cause What are the steps to make sure the Special Days works correctly Resolution Special Days are handled a little differently in Access control. The steps to make sure the Special Days work correctly is discussed in the attached white paper, Special Days Setup I7.doc.

Issue How do I create a Multi-Columned report for an A-Sample Trend? Using I/NET Seven and Sub Reports (Seven Reports) Product Line TAC INET Environment I/NET Seven 2.21 and below Cause In most BMS systems the most common report was a tabular (or column report) of data. Seven Reports (Crystal Reports) did not provide this facility easily.  Although it can be achieved using the subreport feature within Seven Reports.   Resolution The Steps to create this report are discussed in the following link. Subreports process w screen captures.doc

Issue Running an I/NET Seven report and only seeing the first 500 people or doors in a system. Keyword search: Crash when an attempt to open, Crystal Reports, and failure. Product Line TAC INET Environment I/NET system and desire to run reports over a lot of data Cause The Crystal Reports that I/NET is using has a default value of 500 objects to be listed in a report. If you require more objects to be listed in a report, this requires a windows registry change to do this. Resolution Note in the attached document the registry location may change slightly based on the version of I/NET and SevenReports installed version.   If unsure or the locations cannot be found search for the following registry keys: BrowseTimeout - This entry controls how long, in seconds, the Info Report Designer will browse for records. MaxNBrowseValues - This entry controls how many unique records the Info Report Designer will browse before stopping and displaying the records found. For the Release 2.40a and above running the NON_RDC release HKEY_CURRENT_USER\Software\Business object\Suite11.0\Crystal Reports Designer\ For the Release 2.41 and above running RDC version: HKEY_CURRENT_USER\Software\Business object\Suite11.0\Crystal Reports Designer Component\ In the Crystal Report terminology, an object could be people or doors, in which case make the registry change based upon the largest number you have. For example, if a site has 5000 people and 500 doors, set the registry to accommodate 5000. The steps required to make these changes are in the Crystal Report Tech support paper linked to this article.

Issue Attempting to start or stop a Programmable Function fails and one of the following errors is shown. The programmable function have reported connectivity issues and may not have started correctly. Please ensure all required controllers are online and try again. The programmable function have reported connectivity issues and may not have stopped correctly. Please ensure all required controllers are online and try again. Programmable Function error Product Line Security Expert Environment Security Expert Client Cause The Programmable Function is not enabled to support manual starting or stopping. Resolution On the Programmable Functions General tab, enable the Support Manual Commands option. Support Manual Commands This enables the operator to manually control the function from within the Security Expert software, for example, by right-clicking on the function and setting the value.

Issue In Access Expert's 'View All Hardware' window, the status of controllers does not update. For example, controllers say 'Online' even though they are actually 'Offline' and vice versa. Live Monitoring window does not show disconnect/online events. Seq log shows error: Failed to Publish event.Moniker:MonikerItem {"Namespace":"MercuryServiceEvents","Nickname":"mercury:15-12-1"} Product Line Access Expert Environment Access Expert Premise Software Cause Enterprise Administrator group, under root, is missing permissions for Mercury service. Resolution Log into the Root instance, edit the Enterprise Administrator group, in the "Event Types" tab, make sure permission is granted to the Mercury Service and Mercury Commands

Issue Configuring Daylight Savings Time. What is the proper way to do this? Product Line TAC INET Environment I/NET Cause There are two different ways to setup the Daylight Saving Time in I/NET. Daylight Saving Time DST is not observed in Queensland, the Northern Territory or Western Australia, South Africa, and other parts of the world. The document below shows how to set 0 in the DST settings. If using a revision of I/NET prior to 2.21 be reminded that the DCU time sync problem in the ReadmeSeven.txt is not just pertaining to the error generated by not having DST settings for the controller. 2.21 is referring to the version where this was fixed. Also note that when upgrading a site, go all the way to 2.31 at least because it solved problems which were in the previous revisions. Resolution Option #1: Using Windows time and NO controller time synch Set Windows Time for daylight savings changes. Remember to change the time zone for you location. In my example I am in the Central time zone. Set the Inet Host settings to do Time Sync. Function for all the controllers you wish to time sync with the PC. Enable the Daylight Savings settings using the "Setup" button. This is the correct settings for the controller configuration. Note if you set the daylight settings in this format you will get a 2 hour shift up or back. The daylight setting must be set to zero (0)   Option #2 Using Windows time and controller time synch Set Windows Time for daylight savings changes Set the Inet Host settings to NO Time Sync. Function This the correct setting for this controller configuration using the controller to shift the daylight saving time   The Daylight Savings times were set by the Congress of the USA in 2004 The beginning was to be the second week of March on a Sunday. This comes out in I/NET as being Month = 3 Week = 2 Day = 1 (Sunday is always day 1 Thus Saturday is day 7) The ending was to be the first week of November on a Sunday This comes out in I/NET as being Month = 11 Week = 1 Day = 1 (Sunday is always day 1 Thus Saturday is day 7)

Issue Error message when starting SigmaX, says "Failed to Create Object", once accepted SigmaX works correctly. Product Line Satchwell Sigma Environment Sigma SigmaX Tools Utilities Cause Sigma Graphics has not correctly registered in the system registry. Resolution This issue is rectified as detailed below. 1 - Close SigmaX if running. 2 - Start the Sigma server and client. 3 - Open the Sigma graphics editor, and either open an existing graphic, or start a new one. 4 - Modify the graphic and then save the changes. 5 - Shutdown the Sigma client and server, Start SigmaX and confirm its operation.

Issue Can Strings be used in all controller types? Product Line Andover Continuum, EcoStruxure Building Operation Environment All Continuum Controllers b3, i2 Controller (EcoStruxure Building Operation) Cause Some Controllers do not support strings Resolution The String class of object are supported in the following products: CX series (including all Netcontrollers), bCX series, CMX series, ACX series, i2 series (except i2885, i2887), BACnet series (except b3885, b3887), DCX 250, CyberStation.

Issue No door transactions coming into AMT Transactions are not been sent by only one door. RX and TX lights on DPU / SCU are not flashing as per other DPU's Product Line TAC INET Environment I/NET SCU / DPU Cause If you have the AMT masking set correctly and the Door Editor has transaction defined for the reader entry or exit and there are no transaction messages showing up in AMT. Then one of the issues might be the Quick Poll (QP) is turned off for that DPU.  Resolution Go to Edit > Controller > MCU Configuration Select the Station in question Is QP checked for all DPUs? Here is an example where this is not properly configured: QP needs to be checked, however, it is not possible to check or uncheck this column if the controller site is already set as DPU. Change the controller type from DPU to MR, then select OK. Go back to the Communication Statistics editor and put a checkmark in the QP box for this controller, then select OK. Go back to MCU Configuration and change the controller type back to DPU, then select OK. If the site is ever edited by any earlier version of I/NET, check Quick Poll.

Issue In the SmartX Server, there is a system alarm "Shadow update failed" which will not reset What is the procedure to get rid of this alarm? Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Premium Building Operation Automation Server Cause The SmartX Server subscribes to the global security settings in the ES, this alarm indicates that there is something wrong with that subscription.  Resolution To reset alarm Navigate to the ES control panel->Document policy. Remove .vsd extension. This should reset the alarm in the SmartX Server  Once the alarm is reset, you can acknowledge it to clear it off the alarm view. Then add the extension .vsd back to the document policy on ES if it is relevant for the customer.

Issue Unable to connect to the detected RPCs using Engage app v1.2.1 or later and RPC 3.02.01 Product Line EcoStruxure Building Operation Environment Building Operation Room Controller (RPC) (all types) v3.02.01 Building Operation Engage Application Cause EFR32 BLE chip needs to be upgraded to fw3.01.00.00012 but looking at the device report you see there is a Failure to upgrade EFR32 error. Resolution From workstation open the control panel and select the Firmware upgrade view. Right-click the RPC from the list of available SmartX controllers > Device> Upgrade Firmware>Select Device Firmware Select 3.01.02.00046 Firmware package Wait for the RPC to fully upgrade and return to an online state before going to the next step. This may take 6 to 9 mins which is normal. Right-click the RPC from the list of available SmartX controllers > Device> Upgrade Firmware>Select Device Firmware Select 3.02.01.00247 Firmware package Wait for the RPC to fully upgrade and return to an online state before going to the next step. This may take 6 to 9 mins which is normal Once the RPC is online Right Click the RPC > Device> Download All Objects If not upgraded in this order, the Bluetooth Chip isn't correctly upgraded and will fail.    

Issue b3 i2 going offline and logging multiple 0x1408s in its error log. Product Line EcoStruxure Building Operation Environment b3 Controllers i2 Controllers Cause Excessive traffic on the network causes controller to run out of message buffers. Every time a controller receives a communication packet it has to allocate a block of memory (a buffer) to place the packet until it can be processed. Under normal network conditions the packets are processed at a rate that exceeds the rate at which they are coming in, in some cases typically associated with network configuration issues or malfunctioning nodes on the network, (i.e. broadcast storms) the firmware in the controller is unable to keep up with the amount of packets being received which exhausts message buffers available and renders the controller unable to communicate properly. In many cases the condition is temporary and does not result in a major problem, it is not unusual to see sporadic 0x1408s in the error log but when the condition persists for longer periods it will have an impact on the ability of the controller to communicate properly on the network. Resolution Use LAN captures to identify and remove the root cause of the excessive traffic.  Take steps to reduce the occurrence of many concurrent trend data requests being made of the b3 i2 controller such as staggering trend collection times, varying log-intervals or configuring some logs as COV (interval = 0).   Adjust the configuration to collect fewer trend records more frequently. 

Issue Using a Door's Card Reader to Inhibit and Enable Alarms Product Line TAC I/NET Environment I/NET Cause Access Initiated Control (AIC) can be used to trigger points based on reader entry.  This is triggered regardless of if the door is open or closed. Also, when using multiple commands, such as inhibit/enable alarms, one would need multiple readers to trigger the points.  The following process allows you to use the same reader to trigger both the enable, and inhibit alarm function. Resolution Create Points: If you have not done so yet, build a point for the Door Status.( These directions assume that 1= Open and 0 = Closed) Build an internal point called AIC Trigger. Create a calculation that keeps this point in the off state Configure AIC Create an AIC that will turn the AIC Trigger point on with a reader entry Assign this AIC to the appropriate door Create Event Sequences Create an event sequence called Enable Create an event sequence called Inhibit Modify the Inhibit event Sequence Add lines that will Inhibit each alarm For the last line, set a delay equal to the strike duration and the type as Skip if non-Zero Set the point as the Door Status and the Sequence as the Enable Sequence # Click OK Modify the Enable sequence Add lines that will Enable each alarm Click OK Click close Select Edit>Controller>Point Extensions>Event Definition Double Click on the AIC Trigger Point Set the Event type to Specified State Select "Sequence" and set the sequence number as the Inhibit sequence Select the State/Value as On Click OK Results Entering the door with a valid card read will cause all alarms to go to an inhibit state After exiting the door and allowing it to close, one can scan a card to enable the alarms. This will take effect after a delay equal to the strike duration. This process is based on the door position switch being open or closed as the strike duration expires. So that arming the system will only occur if the door is closed. There is a potential flaw if someone is able to scan a card, enter the room, and close the door before the strike duration expires.  If this happens the system will re-arm itself as the strike duration expires. For this reason, it is important to have as short a strike duration as possible.

Issue When opening a BACnet AnalogInput  from (the Blue) BACnet device side, the value of the object displays as 3 decimal digits by default. The format can be changed in the format field as desired, however when clicking the "Apply" button, an error prompt box pops up with the message "An attempt has been made to write a property defined as inaccessible through the BACnet  protocol write services". if the "Apply" buttonis clicked again, the error disappears and the format is been changed successfully. Product Line Andover Continuum Environment Continuum BACnet BCX1 B3s Cyberstation V2.02 and earlier. Cause Format is not a standard BACnet property, it is a Continuum attribute and when the format is changed Cyberstation sends a command to change the "present value" of the point in the controller. The present value of AnalogInput cannot be written so the error occurs. When clicking "apply" or "OK" for the second time Cyberstation only writes the attribute of the point in the database rather than the controller. Therefore we can get a successful change of format for AnalogInput by clicking "Apply" twice. For AnalogValue, the "present value" of  AnalogValue can be written in BACnet, so there is no error when changing the format of an AnalogValue. Resolution Ignore the error when making the change, click the "Apply" button twice after updating the "Format". Or upgrade to V2.03 where this issue has been resolved.

Issue DPU Restore, when and what information is downloaded to the Door Controllers Product Line TAC INET Environment TAC I/Net Seven site with DPU or SCU 7910, 7920 1284, 1280 door controllers, download Cause A variety of errors with door access can be attributed to download individual information to the door controller(s). Resolution When changes are made to any one of the following, a download is triggered to each of the DPU/SCU controllers. Name Group Issue Level Card Number If using DPU Restore, remember that during the DPU\SCU restore, these are the items that are being downloaded. Cold Start signal - followed by point data from the SLI Tamper Parameters (SCU Only) Translation parameters Tenant information Floor Mapping\Personnel data for each Elevator\Door Secondary Time Schedules End of the Cold Start process After the Cold Start ends, then the Big Card Numbers (HEX) are restored from the SLI to the DPU\SCU controllers

Issue After downloading application and parameters to a TAC Xenta from TAC Vista, get an error message "OUT OF MEMORY (RAM)" When trying to edit a Xenta trend in TAC Vista Workstation get an error message "Could not save the object: OUT OF MEMORY (RAM)" Product Line TAC Vista Environment TAC Vista Workstation TAC Menta Cause The error message means that a trend log definition exceeds the capacity on the TAC Xenta unit. Resolution In Menta: Select the "Option" menu, and click on "Trend Logs". In the Select Trend Log dialog box, double click on the trend log that need to be edited. In the "Trend Log Definition" window, under "Signal" section: Increase the "Log Interval" time Decrease the "Log Space" time In TAC Vista Workstation: Right click on the Xenta log that needs to be edited. Select "Properties". Under the "Signal" Tab: Increase the "Log interval" time. Decrease the "Log space" time.

Issue After connecting a new Optimum Living Space Sensor, the LCD is blank other than being backlit. Product Line EcoStruxure Building Operation Environment Building Operation SmartX Living Space Sensor Optimum Building Operation Multi-purpose VAV fw 2.00.03.02000 or older Cause Only Living Space Sensor bases running application version 1.0 or later can read the Optimum cover models Resolution Upgrade EBO to v3.1.x or later and SmartX controller to fw v3.01.x or later. At the time of this being published, firmware revisions prior to 3.01.x are not compatible with the Optimum Living Space Sensors (SXWSCDPSELXB, SXWSCDPSELXW, SXWSCDXSELXB, SXWSCDXSELXW).

Issue When multiple Vista servers are networked up each Vista server displays all of the alarms. Product Line TAC Vista Environment Vista 5 and greater Cause Each Vista server is set up to look and synchronize to the Master Server alarms by default. Resolution In each node object, there is an option to send and receive alarms. Here are the steps to stop a slave server from receiving alarms from the master. From the Master Server locate the slave node that the alarms are to be local only. The slaves' node name will look like this format.   $lan."servername" Right-click on that slave node and select properties. Uncheck the receive alarm option and select OK. This stops that slave receiving alarms form that server. The send alarm option can be used in a similar way to stop alarms being sent to the master if required.

Issue Security Expert and Security Expert Data Sync Service are running and operational. After a while, the Data Sync Service stops synchronizing. Reviewing the Data Sync Service log file indicates that the connection was lost and that the operator username or password are incorrect. [WARN ] [0 ] - Failed to get Operator where ID = 6. Error Code: 8 (Connection lost/not logged on) [ERROR] [0 ] - Incorrect username or password, or the operator does not have access. Error Code: 0 (Error). Restarting the entire system or the Security Expert Data Service resolves the problem. Product Line Security Expert Environment Multiple Security Expert Clients Security Expert Data Sync Service Cause The number of concurrent clients has exceeded the licensed limit.   The Data Sync Service will make a connection each time it synchronizes and then close that connection when finished. If there are no client licenses available for it to use when attempting to connect then it will fail and present the following events in the log file. [INFO ] [0 ] - Verifying product license information... [WARN ] [0 ] - Failed to get Operator where ID = 6. Error Code: 8 (Connection lost/not logged on) [ERROR] [0 ] - Incorrect username or password, or the operator does not have access. Error Code: 0 (Error). [INFO ] [0 ] - Next sync will begin at 24/07/2019 9:42:59 AM Each Security Expert Client connection will take up a client license. If the SSN is enabled for three concurrent client connections this will allow for two Security Expert Clients and one Data Sync Service. Resolution Purchase more client licenses (SX-CLNT) for the sites SSN. Ensure that no more than [one less than the maximum concurrent clients number] Security Expert Clients are running when the Data Sync Service is also running.

Issue Is it possible to trigger a manual Battery Test in a SP-C or SP-C-Web? Product Line Security Expert Environment SP-C SP-C-Web Cause The SP-C Web Security Expert - Programming - Reference Guide refers to indication of when the SP-C-Web passes or fails its Dynamic Battery Test, but what if a user wishes to manually perform or trigger such a battery test. Resolution The Dynamic Battery Test is a purely automated process and cannot be manually forced or triggered, however these tests are performed every ten minutes when mains power is present.