Building Automation Knowledge Base

Issue Cardholders and door schedules are no longer working and they were yesterday Product Line EcoStruxure Access Expert Environment Access Expert Hosted V3 Cause There is likely a holiday or holiday group that is affecting the entire system Resolution A holiday in Access Expert will make every schedule in that instance NOT run that day. Holidays are exceptions to a normally scheduled interval. The holidays within the system apply globally to all schedules. Schedules normally activate at the beginning of an interval and deactivate at the end, however, on a holiday, the schedules do not activate. This creates Holidays as global exceptions to schedules.   Example: A site recently lost all card access and schedules did not work on Veteran's Day. Not all cardholders were out of the office that day.  Reviewing the Instance's Holidays showed that Veteran's Day was configured, so schedules and cards were not working.   ** To resolve this issue: 1. The Veteran's Day holiday was deleted from the above list 2. Next, the controller(s) needed a right click and then "Push controller database" After doing this, the schedules and cardholder access worked normally.

Issue Esmi Transition tool stopped working after upgrading to SX-SOAP version 1.7.0.0 or higher Product Line EcoStruxure Security Expert Environment EcoStruxure Security Expert Esmi Transition Tool SX-SOAP Cause The SOAP service no longer allows unencrypted communications over HTTP (port 8030) Instead use HTTPS over port 8040. Resolution 1. Open Esmikko Database transition tool 2. Go to the tab "Data Sync Service" the change the SOAP Server Address from http://localhost:8030/SecurityExpertSOAPService/service.svc to https://localhost:8040/SecurityExpertSOAPService/service.svc or https://SERVER_HOSTNAME:8040/SecurityExpertSOAPService/service.svc Note: bolded characters in the second line     3. Click on the button Create Data Sync Service Settings File The tool will stat working.