Building Automation Knowledge Base

Issue Changing the name of an object that is being logged. Environment Logging Object name Cause A system has been logging for several years, but now the customer needs to change an object name. When using Dataview to review the logged data, which name will be shown for the existing data? Resolution If an object name is changed and that object is being logged, then the new name is passed to the logging setup. From this point on it is this name that will be used in any log reviews containing this object. This applies to both new logged data and any archived data.

Issue After drag/drop/copying a b3 to many other b3s an InfinityProgram called FiringOrder is listed with the other InfinityPrograms within some of the b3s  Environment 1.94 standalone, b3 VAV controllers Cause Appears something went wrong with the drag/drop/copy. Possibly tried to copy to too many controllers. Resolution ContinuumAnalyzer identified the problem in the InfinityProgram Object Integrity Test and the Clean fixed it up.  

Issue Unable to log into the JACE-603/645 hardware with I/A Series R2 Admin Tool. Environment JACE-603, JACE-645 Cause The JACE 603 and JACE 645 are network controllers that can run either R2 or G3 Niagara applications when a corresponding license is installed.  These new boards are based on the QNX platform and no longer use the R2 “Admin Tool” for host-level configuration. Resolution Use I/A Series G3 Workbench 3.6.47 or later for all host (platform) configuration of a JACE-603 or JACE-645.  Refer to the Retrofit Board Niagara R2 Install and Startup Guide for details on how to commission and use with I/A Series R2.  The document is included with I/A Series G3 (docRetrofitBoardR2) 3.6.47 or later. Note: The JACE 603 and JACE 645 supports the following revisions ... R2 (supports 2.301.535 or higher) G3 (supports 3.6.47 or higher)

Issue WebStation connection is unreliable when using a 4G (cellular) connection Auto logoff times are not obeyed  Product Line EcoStruxure Building Operation Environment Building Operation WebStation 3.x Broadband Cellular Networks Cause WebStation creates a subscription with the Building Operation server, so it will attempt to connect every 10 seconds.  If this connection is removed/interrupted/ or no longer required for a period of 60 seconds, WebStation will force itself to log out.  This setting is currently fixed and cannot be adjusted.    Currently, there have been instances where this connectivity issue is seen when using, as shown below, a device with a broadband cellular connection attempting to connect to a Building Operation server that also connected to the same/similar cellular network this is the most common scenario where this issue is seen. Resolution It is recommended not to use these cellular network connections to permanently display Building Operation Server information, especially from mobile devices connecting to the cellular network.  This type of connection should be used sparingly and for quick access to view/check information as necessary.  Connection loss can be expected if you move away from the webpage for more than 60 seconds.  Any lengthy connections to the Building Operation Server are recommended to use a more permanent network connection.     Issues have not been seen when using broadband Internet or a similar connection as shown below to a remote cellular Building Operation Server.  This meaning that the EcoStruxure Building Operation system has remote Internet access via a broadband cellular connection. To troubleshoot this further, capture a HAR file using the details provided here How to collect a network trace | Microsoft Docs and reproduce the issue while this debugging window is open within your browser.  Note: This capture must be done at the source; that is where WebStation is running.  This may not be easy to do using a mobile device.   Send this saved HAR file and the Internet browser version and EBO version used along with connection types to your local support channel. 

Issue When attempting to use the Door Entry Requires Verification option in a Door Type the verification window does not pop up when a User badges at the door. Product Line EcoStruxure Security Expert Environment Security Expert Cause This option requires a Camera record to be assigned to the Door record even if there is no physical camera at the door. Resolution Create a Door Type that has the Door Entry Requires Verification option enabled. Door Type Create a Camera under Monitoring | Setup | Cameras and set the Type to Direct Camera and URL to any value (this needs to be set even if it is not correct). Camera Configuration In your Door set, the Door Type to the new one created earlier and the Camera (Entry) to the camera just created. Door Configuration Operation: Badging a valid User at the Door will create an Entry Verification event (1) that pops the camera window that includes an Unlock Door button (2) allowing the Operator to manually open the Door (3) once visually identifying the User. Operator Verification

Issue A 4 Channel xP Module such as an xpBD4 appears to reserve 8 channels in Security Expert Product Line EcoStruxure Security Expert Environment xP Expansion Modules Cause xP Expansion Modules were originally created for the Continuum Access control system but through transitions are now being used with Security Expert as well. When used in Continuum, a 4 digital channel xP Module would reserve 4 channels only. However under Security Expert that same 4 digital channel xP Module will reserve 8 channels instead.   Continuum ACX5740 plus xPBD4 plus xPD18 ACX5740 Inputs 01 -12 First 12 channels xPBD4 Inputs 13 -16  Next 4 channels xPDI8 Inputs 16 - 24 Next 8 channels Security Expert SP-ACX plus xPBD4 plus xPD18  (Note all SP-ACXs have ACX 5740 I/O counts) SP-ACX Inputs 01 - 12 First 12 channels xPBD4  Inputs 13 - 20 Next 8 channels xPDI8  Inputs 21 - 28 Next 8 channels Resolution Some of the channel reservation under Security Expert has changed relative to how it used to be handled in Continuum, so now even for a 4 digital channel xP module such as an xPBD4, 8 Channels are automatically reserved by design even if only 4 of those channels are actually used. To check all Input, Output, Digital and Analogue xP Channel reservation scenarios under Security Expert please refer to AN 310 Security Expert - xP Module Configuration - Application Note  (for this digital input example, page 7 shows the relevant channel assignment).

Issue Is there a replacement RJ-11 to BACnet MSTP cable for I/A Series Roam IA? Environment Roam IA, MNB-ROAM-IA Cause Need to replace cable. Resolution The part number for the replacement RJ-11 to BACnet MSTP cable for Roam IA is MNB-ROAM-CBL.

  Issue Replacing a SHR humidity sensor when set as  4-20mA loop powered (2 wire). Product Line Field Device Environment SHR100-T* SpaceLogic SLA**** Cause When replacing a SHR100-T* sensor, there are only 2 wires and the sensor is set to loop powered for measuring humidity. Resolution The SLA sensor when used for measuring humidity and is only available as a 3 wire device when used with both 24Vac or 24Vdc (20-30Vdc) for measuring humidity, these are: power, ground and signal.   Either use a 3rd wire if available or use an alternative device.   Download the SpaceLogic Sensor Installation Sheet        

Issue What is the limitation on the number of COV subscriptions an RP-C can handle? Product Line EcoStruxure Building Operation Environment Building Operation Room Controller (RPC) Cause When setting up a binding to an RP-C to read a value from another device or transfer a value in the RP-C to another device COV subscriptions are often used.  Resolution The number of subscriptions an RP-C can support is limited primarily by the available resources of the controller. An RP-C with a single point can support thousands of subscriptions but that’s not a realistic configuration on a live site. If resources were allocated to support a defined number of COV subscriptions, this would lock down those resources (primarily memory), making less room for other applications. Since the maximum number of subscriptions depends on how many available resources the controller has at the moment when a subscription is made, there is no guaranteed number on how many subscriptions an RP-C can support.

Issue Need an alert message sent out to notify when a controller disconnects from the network Product Line Access Expert Environment Access Expert Controller Access Expert Premise Software Access Expert Hosted software Cause Controllers can potentially disconnect from the network. Knowing when can help troubleshoot the cause. Resolution Having an alert based on a long time disconnect event can help to prompt an investigation. The time considered for this disconnect event is adjustable within the instance settings. Right-click the event "Controller Disconnected (Long Time) in event definitions and select view event history Right-click any of the events and select add Email template Create an email template using the pre-canned expressions and plain text Create an Alarm Action, select Notification when adding the action Fill out the template with the Email Template and who the recipients should be Create an Alarm Definition Assign Event type: Controller Disconnect (Long Time) Assign Alarm Action: Alarm action created in step 5

Issue Can the WorkPlace Flow Balance Tool (for BACnet) override the fan in a fan-powered VAV box? Environment WorkPlace Flow Balance Cause Balancing requirements Resolution The fan cannot be controlled from within the Tool.  It will have to be powered on or off using another tool like WorkPlace Tech or from the networked controller (i.e. UNC/ENC)

Issue When you edit a OGC standard graphic and then attempt to save you get the error "Cannot save graphic object. Cause: FILE-service not available" Environment Vista 5.1.x Cause The OGC standard graphic does have this unknown issue on some sites. Resolution To allow the edit of the OGC edit the standard graphic and save out of the database. The open with the OGC editor and make the changes that are required and save back into the vista database.

Issue In some applications, a compression/conex type connection is requested or required. Environment VZ22 VZ32 VZ42 Cause Application requirement. Resolution Unfortunately, no such connection is available through Schneider Electric, and must be provided from external source if required.

Issue When replacing a valve where the MZ140 actuator is used, which valve will fit? Environment MZ140-24T MZ140-230T VZ208E, VZ308E, VZ408E VZ208C, VZ308C, VZ408C Cause Valve that fits the MZ140 actuator Resolution The MZ140 is designed to be used with the VZ*08* valves (VZ208E, VZ308E, VZ408E VZ208C, VZ308C, VZ408C).

Issue Trying to purchase a Network 8000 conversion from the TAC I/A Series Migrator and the "Add to Cart" button is missing? Environment iPortal and TAC I/A Series Migrator tool Cause This can happen if someone adds a conversion file to a cart and leaves that cart without checking out or if a conversion file is added to a cart and then deleted from the cart. Resolution When this occurs the file migration must be done again.  Once the conversion is complete the "Add to Cart" button will be displayed and the file can be purchased.

Issue Jobsite is visited every few months.  It seems like database elements have changed value since the previous visit.  These are elements that do not need changing unlike setpoints or schedules. Is there a built-in feature with a DMS panel or the programming tool (OPRIF) that provides database analysis? Environment DMS OPRIF Cause Wanting to cross-check current element values in the database with the previous visit Resolution Due to the generation of the product, database analysis tools were not a built-in feature. Supervisory computers allowed for tools to analyse databases and save information to file for future review (i.e. UltiVist, SIGNAL, etc...) With only OPRIF available, screenshots of point configuration screens are the only way to store values for review later. DMS databases are not formatted for offline viewing. Comparing one database copy to another is to use a second DMS panel.

Issue When trying to open the schedule, the attached crash report occurs and shuts down workstation with the following Exception message. Object reference not set to an instance of an object Environment SmartStruxure 1.4.x Cause Menta application within the Xenta device has blank Exception Events defined with one or more Time Schedule blocks. Resolution This will be corrected in a future release but as a workaround simply remove any Exception Event within the Xenta Time schedule block (TSCH). Edit the block and set the Max. setting of the Exception Event to 0 (zero).  Save the application and download to the device.

Issue   Webreport editor - Trendlog comparison dataset is not set. Environment Report editor Cause We haven't mapped any dataset to display the available trend logs in Ext.Trend Logs selection box. In the web reports application we are generating the trend logs data and displaying it. So you can not see the data through report builder. Resolution Since the dataset is not mapped we cant display the report in the editor.

Issue Configured a digital input on SXW-UI16, with nothing connected to the input used a volts meter to measure the voltage between RET and the input, the volts meter reads 20.3. Why? Environment SXW-UI16 Other modules Cause This is normal, what is being measured is the voltage across the pull up resistor on the input circuitry. Resolution Any sensor attached to the input must be able to handle the voltage.

Issue When there are multiple displays, and the script editor is in the right window, the autocomplete popup window goes off-screen. *note* this only happens in full screen Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause The issue depends on which way you assign the two monitors in the Windows settings or how you have the monitor cables hooked in the docking station/laptop. Resolution Swap the physical monitor plugs on the PC or docking station, allowing Windows to recognize your monitors synchronously from left to right Go into your Windows monitor settings and drag each screen to its proper position and hit apply.