Trying to purchase a Network 8000 conversion from the TAC I/A Series Migrator and the "Add to Cart" button is missing?

[Product_Support]

Issue

Trying to purchase a Network 8000 conversion from the TAC I/A Series Migrator and the "Add to Cart" button is missing?

Environment

iPortal and TAC I/A Series Migrator tool

Cause

This can happen if someone adds a conversion file to a cart and leaves that cart without checking out or if a conversion file is added to a cart and then deleted from the cart.

Resolution

When this occurs the file migration must be done again.  Once the conversion is complete the "Add to Cart" button will be displayed and the file can be purchased.