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Label: "ecostruxure building operation"

View in: "Building Automation Knowledge Base" | Community

1895 Posts | First Used: 2018-09-06

Building Automation Knowledge Base

Issue When you select a trend chart from a Automation Server or a Enterprise Server the Internet Explorer Hangs and finally crashes. Product Line EcoStruxure Building Operation Environment WebStation 1.1 and 1.2 Internet Explorer 8 Cause The wrong version of Java is installed. StruxureWare 1.1 and 1.2 requires Java version 1.6 update 26 to function correctly. This error is the result of Java version 7 installed on the WebStation computer. Resolution Note: Java is no longer required from SBO/EBO version 1.7 and above. Uninstall Java 7 and install the correct version of Java (Java version 1.6 update 26) stated on the WebStation data sheet. Refer to the Online Help Topic WebStation Specification Sheet and select the version of WebStation in use to determine the version of Java required.

Issue Power Monitoring Expert (PME) is able to make its data objects and alarms visible to EBO via EcoStruxure Web Services (EWS). But when viewed, the Alarms from these EWS objects only shows a number rather than its actual object name in PME. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server EWS Integration Cause There are two stages to bringing data via EWS into EBO. The first is to create the EWS interface in EBO so that the EWS source (in this case PME) can be discovered. However, if those discovered EWS objects are not then hosted in EBO, the Alarm Source details will be not complete. Resolution 1. First Identify an object in PME which is also in Alarm and will also be Alarming in EBO when hosted. The date and time of the actual Last Occurrence can be useful here. 2. Notice that the Source name and Source of the same Alarm in EBO is only a number. In this case 3 or EWS Client/3. 3. Now select Host EWS objects from the EBO Menu and host that point or controller onto the EWS interface 4. Note now that all Alarm references previously showing just a number now immediately update with the correct Source name and Source now that the point has been hosted in the EBO Database. In this case PDU_2B_1_6A_ION9200 Note:At this point it would be very easy to simply decide to Host the entire PME Server onto the EBO Interface rather than a single object or controller as this would then update the sources of all alarmed objects. However care must be taken that at this point not to overload the system. Every hosted object will then be polled for value and alarm status periodically adding greatly to the comms between the PME and EBO systems and while the polling rate for Value and Alarm can be adjusted to sensible values there is an argument to only host those EWS objects that data is required from.

Issue Script editor shows blank canvas or shuts down immediately after launching. Product Line EcoStruxure Building Operation. Environment Building Operation Workstation. Cause User settings file contains information the Script Editor application can't process correctly. Resolution First, to confirm that the issue is indeed caused by information in the user settings file, navigate to the location where the file is located (i.e. C:\Users\Your User\AppData\Roaming\Schneider Electric EcoStruxure\Script Editor\3.1.2.29) and make a backup of the User.settings file then delete it. If the Script Editor launches fine after deletion of the file, and you need to narrow down which setting was causing the problem, you can put back the original file then open the file in a text editor such as Notepad++ and comment out suspected lines until you identify the exact setting causing the issue. You comment a line or block of lines by inserting  (see below)

Issue What are the measures in the AS to protect the system in cases of network broadcast storm or Denial of Service attacks? Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Building Operation Automation Server Cause Offline alarms received after excessive network traffic observed. Resolution The firmware in the AS will temporarily shut down its Ethernet connection when exposed to a broadcast storm or DoS attack in order to protect the application in terms of control programs and IO. A side effect of this is that the communication to external IP devices is temporarily unavailable during the storm/attack. The Automation Server will log the network storm event in its log journal file. (see screenshot below)

Issue What are the basics steps when setting up the Engage Mobile application to use it for the first time? Product Line EcoStruxure Building Operation Environment Building Operation Room Controller (RPC) Cause The Engage mobile application enables control of room temperature, fan speed, lights, and blinds/shades directly from a smartphone. A user can manage these settings when the application is connected to the RP-C controller. Resolution Below are the basic steps when setting up the Engage Mobile application to use it for the first time: First create and configure the Occupant App Menu object. Make sure Bluetooth is enabled for the RP-C. Download the Engage mobile application and connect to the RP-C Available on App Store and Google Play To see details for every step please see video:

Issue The Local Variables Pane in the Script Editor is not displaying local variables or arrays. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause The Local Variables Pane can only be used in debug mode, i.e. when pressing Start and then either Step or trace (Trace On) through the script. When the Script Editor is not in debug mode the Local Variables Pane is empty. Note that the debugger is not available at all when editing scripts in the RP-C or MP-X, or when using Script Event Programs. Resolution Click Start in the Debug tool list at the top of the Script Editor (or press F5) to start debugging. The local variables will now be visible in the Local Variables pane. If you have arrays you can expand them by clicking the plus sign. Next use the Step button (or press F10) to step through the program. The values of the local variables will change as the script is executed line by line. ClickTrace On to automatically step through the program. ClickTrace Off to stop the automatic stepping. For troubleshooting purposes, values can also be updated directly by editing the entry in the Value column in the Local Variables pane.

Issue Poor communications, communications failure or packet being corrupted Product Line Andover Continuum,EcoStruxure Building Expert,EcoStruxure Building Operation,Satchwell MicroNet,Satchwell Sigma,TAC INET,TAC Vista Environment Communications networks, BACnet MSTP, LON FT10, Infinet, Modbus RTU, Ethernet EMC (Electromagnetic compatibility) VSD Variable Speed Drive, VFD Variable Frequency Drive, Inverter Drive Cause Electrical Interference from Inverter (variable speed drives or VSD) Radiated or Induced RFI (Radio Frequency Interference) Resolution A VSD has the potential to create a large amount of electrical noise, to avoid causing issues it is vital they are installed as the manufacturer's instructions. (Other devices also have this potential) Our systems are often used to control VSDs on fan motors, so if poor communications is found during the commissioning process, then try stopping all the fans in the area then re-testing the communications. A recent example was seen where LON FT10 communication was working ok until some VSDs were started, at this point LON devices and Object went offline intermittently. When all the VSDs were stopped the communication become completely stable. It was then possible to find which VSD was causing the problem and correct the VSD installation. In this case a LON analyzer would also have helped diagnose the issue.

Issue BACnet devices not found but are visible in other third party BACnet applications An update may cause devices to go offline Product Line EcoStruxure Building Operation Environment BACnet IP Network Building Operation EnterpriseServer Building Operation Automation Server (AS, AS-P, AS-B) Cause According to BACnet routing rules, each BACnet Device should have a unique BACnet Instance ID and each BACnet Network should have a unique BACnet Network ID When a BACnet interface is created on an EBO Server, a BACnet IP network is created with default Network ID of 1. This is a local Network address and in not published on the network, it is therefore not a problem if this is duplicated with other EBO Servers. On many site this will remain at 1 for multiple EBO servers with no problems. If a third party BACnet device uses a published Network ID that is identical to the EBO local Network ID, then it will be ignored. There will be a "Duplicate of local network" System Alarm and line similar to below in the trace log "nsp.pin.BACnet Device <device name>claims to be router to Network #1234 but that is a local network (BACnetMain)" Resolution If the EBO Server is not finding a BACnet device on a different network type (via BACnet routing like MSTP or virtual IP) then it could be the Network ID is identical to the local EBO Server Network ID. If this is the case, then simply change the EBO local Network ID and retest. BACnet Devices on the same IP network, including those on different IP subnets and linked via BBMD or Foreign Devices are not BACnet routed and therefore will not have this issue (no BACnet Network ID route is involved) Some earlier versions of EBO did not ignore these duplicate Network IDs, thus when up grading some devices could go offline. The workaround would be the same. The correction to the BACnet operation occurred in v1.9.3 and v2.0.2

Issue Living Space Sensore goes offline after upgrading SmartX Controller firmware from 2.0x to 3.01 or later Product Line EcoStruxure Building Operation Environment Building Operation Room Controller (RPC) v3.01 or later Building Operation SmartX Living Space Sensor Cause Living Space Sensor RJ-45 connector is plugged into Room Bus port on RPC. Resolution Move RJ-45 connector from Room Bus port to Sensor Bus port.

Issue The value of DateTime will different depending on how the variable is declared Differences between DateTime declared as a local variable and as input, output or public in Script program Product Line EcoStruxure Building Operation Environment Building Operation WorkStation Script Editor Cause Local and bound variables will initialize differently Resolution Local DateTime variables are local and known only to the Script program or function, and are initialized to the current local date-time value of the sever in which they execute. Binding variables, including Input, Output and Public variables, are not effected by the Script engine by default. The EBO system uses the 1/1/1970 date as default and the Script simply uses that. If a different initial value is required then one can be set in the script

Issue How to calculate total memory required for controller to store logging information for the required duration. Product Line EcoStruxure Building Operation, Andover Continuum Environment NetController (CX9900, CX9940, CX9680, bCX9640) InfinetController (i2xxx) BACnet Controller (bCX4040, bCX9640, b3xxx) Cause Need to know how much memory is needed per point to determine the maximum number of entries and minimum interval time that the controller can use. Resolution The general equation of calculating memory use for controller logging is as below; * Memory usage per point = { 8bytes + (4bytes * NumberOfLog) } In addition to that, each controller requires minimum 1~2KB of freemem after the controller logging memory allocated. Regarding the log interval, if the point is being logged for controller only, you can set the interval in seconds unit. But if you configure the point for ExtendedLog as well, the logging interval should be in minute unit. Again, if there many objects with one minute interval for Extended Logging, it will affect the performance of the Cyberstation and also increases the size of ContinuumDB dramatically in short period of time. In this case, consider increasing the log interval to 5 ~ 15 minutes for Extended Logging.

Issue Pins 4 through 7 across the top of the Automation Server are labeled as "Operator Panel" although there is not an Operator Panel part available. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server (AS) Cause There is no explanation of what the AS Operator Panel contacts are for? On front of AS: Operator Panel Terminals Term 4 RET Internally connected to ground Term 5 10V 10 VDC max. 120 mA Term 6 Tx/Rx+ RS-485 communication Term 7 Tx/Rx- RS-485 communication Resolution At one time there were plans to create an Operator Panel so terminals were reserved on the Automation Server for local OP connection, however, these plans were not implemented. The next generation Automation Server Premium (AS-P) does not have the Operator Panel label, and today most operators use Webstation or Workstation.

Issue Unable to drag and drop the Application folder into the include types box while performing a search of application files. Product Line EcoStruxure Building Operation Environment Building Operation Workstation v3.0.x Building Operation Workstation v3.1.x Cause Searchable interface not implemented on the Application folder (nor on other devices like b3). This is a known issue in v3.0.x and v3.1.x Resolution Rather than using the left mouse button to drag the application folder, right-click the application folder to drag and drop into the include types box. This is to be fixed in 3.2.1.x.

Issue Unable to assign output channels on a some b3/i2 series controller under an AS. CCT(Continuum Conversion Tool) unable to assign channel with error "Could not find channel" in the conversion report. When creating an output channel, that is out of range, the workstation error is "Could not find channel" eg. if output channels 15 or 16 (on b3810) are assigned Product Line EcoStruxure Building Operation Environment AS ES b3, i2 Expansion Module xPD04, XPD02, xPA04, xPA02 Cause b3/i2 series expansion channels are software limited in line with the maximum xP module capacity The maximum b3/i2 expansion current available is 180mA, so some combinations of 2 xP modules are not supported, see below Resolution Both input and output channels are limited in line with the allowable xP expansion units that can be added. For example a maximum of 6 xP output channels can be added to b3/i2920, b3/i2810, b3/i2814, b3/i2850, b3/i2851 & b3/i2853 controllers, (2 xPD/A04 Output modules is above the maximum power supply to xP units from the b3/i2 series controllers) Output Channels On board xP Modules b3920 1 to 16 18 to 22 b3810 1 to 8 9 to 14 b3814 1 to 8 9 to 14 b3850 1 to 4 (5 reserved) 6 to 11 b3851 1 to 4 (5 reserved) 6 to 11 b3853 1 to 4 (5 reserved) 6 to 11 NOTE Continuum did not limit the channel numbers, thus unsupported configuration could be installed and in some cases these may work. This can cause an issue during an upgrade/conversion.

Issue When a TGML graphic is opened from Webstation and the user right clicks on a value in the graphic to open properties, it can take up to 20 seconds before the properties dialog is displayed. During the 20 seconds the working area is just grey. Product Line EcoStruxure Building Operation Environment Building Operation Webstation 2.0.4 and earlier versions Cause This problem only occurs when the signals in the graphic resides in a TAC Xenta; The problem has not been observed with Modbus or BACnet signals, and is only present in Webstation, not in Workstation. Resolution This issue is fixed in EBO 3.0. There is also a hotfix for version 2.0.4. It is labelled 2.0.4.5801. Contact you local technical support organisation if you need the hotfix.

Issue When "Engage App BLE Filtering" set to "True" in an RP-C it is not possible to connect to the RP-C via Bluetooth using eComission SmartX controller mobile application. How do I set "Engage App BLE Filtering" to "False"? Product Line EcoStruxure Building Operation Environment Building Operation eCommissioning Tool Cause A factory reset of an RP-C will set "Engage App BLE Filtering" to "True". The "Engage App BLE Filtering" is also set to "True" when upgrading the RP-C from firmware version 2 to version 3. Resolution The only way to set "Engage App BLE Filtering" to "False" is to use the eCommission SmartX Controllers mobile application connected to the RP-C using an IP connection.

Issue Need program example of Macro Block for Function Block program. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause Macro Block Library is intended as an example and may need to be adjusted to the actual application. Resolution A Macro Block Library is included in the installation of the Function Block Editor. Inside the Function Block Editor, right click in an empty space and select Load Macro. If you do not see the Macro Block Library directly, please navigate to C:\ProgramData\Schneider Electric EcoStruxure\Building Operation 3.1\WorkStation\Function Block Editor Here, you can select Macro Library Function block to find different Macro Blocks: Macro Block Library Macro Block Library for TAC Xenta series Macro Block Library Xenta700 Macro Block Library For TAC Xenta 700 series Macro Library Function Block Macro Block Library For Function Block Editor Process Models Process Models Library For TAC Xenta series Process Models Function Block Process Models Library For Function Block Editor Process Models Xenta700 Process Models Library For TAC Xenta 700 series User Library Reserved location for user made Macro Block The first three folders in the list above (Macro Block Library, Macro Block Library Xenta700 and Macro Library Function Block) each contain the following sub folder structure: Air handling Control Function Calculation Common Efficiency Energy Psychrometric Heating Control Function Miscellaneous Function SNVT Timers The other four folders contain macro blocks without any sub folder structure, i.e. they are located directly in the folders.

Issue Some AS-P controllers do not have a heatsink installed where others do. Product Line EcoStruxure Building Operation. Environment Building Operation Automation Server Cause Originally the design of the AS-P was to be universal and comply with various standards with one design. The standards that have a strict temperature requirement on components are related to Smoke Control and Access Control. In 2019 we decided to streamline the production of AS-P and only use the heatsink on those versions where it is required. AS-P with heatsink installed. AS-P without heatsink installed. Resolution The AS-P SMK and AS-SSC versions will still have the heatsink all other models after week 50 of 2019 will come without heatsinks. Products without heatsinks can be identified by a suffix on the individual box that the product came in. A suffix -A is with heatsink and suffix -B is without a heatsink, as shown below.

Issue Provide a solution for displaying local server time Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Building Operation Enterprise Server Cause Request to display local server time Resolution Example code below can be inserted into a PE Script to allow display of local server time from within the workstation. By converting the time into a string the display of the information is not affected by any localization that is attempted by the client. *************************** datetime output ServerTime, ClientDisplayTime string output DisplayTimeString, DisplayTimeString2 String ampm numeric h1, h2 numeric Adjustment ' Time Adjustment: UTC Offset, DayLight Savings Time Adjustment = 4*3600 ServerTime = Time 'Set the desired Client Display Time ClientDisplayTime = ServerTime + Adjustment 'Set String to ServerTime print ServerTime to DisplayTimeString h1 = TimePiece(hour, ServerTime) if h1 = 24 then h1 = 12 if h1 > 12 then h2 = h1-12 ampm = "PM" else h2 = h1 ampm = "AM" Endif print TimePiece(month, ServerTime);"/" ;~ TimePiece(dayofmonth, ServerTime);"/";~ TimePiece(year, ServerTime),~ h2;":"; ~ TimePiece(minute, ServerTime);":";~ TimePiece(second, ServerTime), ampm to DisplayTimeString2 ****************************

Issue The properties of a BACnet or Infinet Schedule shows Next transition time as 2106-02-07 07:28:14. Where does this date come from? EBO BACnet schedule shown below Product Line EcoStruxure Building Operation, Andover Continuum Environment b3 BACnet Schedule Infinet Schedule Cause The reason it displays the date of 7 Feb /2106 is that there are no events in the controller for the current week. Resolution The next transition time is evaluated and will display the next transition time when the following week has an event scheduled.

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