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Label: "ecostruxure building operation"

View in: "Building Automation Knowledge Base" | Community

1851 Posts | First Used: 2018-09-06

Building Automation Knowledge Base

Issue How does the offline detection work between an Enterprise Server(ES) and a SmartX server Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Cause There is no online poll between an ES and a SmartX server, but the SmartX server will be considered as offline if it doesn't respond to any kind of message from the ES. Resolution The ES is constantly asking the SmartX server for new events and alarms so at least every second the ES will communicate with the SmartX server. If one of the messages from the ES is not responded by the SmartX server the ES will send out 3 more with a second in between, if no messages are answered by the SmartX server the ES will consider the SmartX server as offline. There is a 30 seconds delay before the offline alarm pops up in the alarm viewer in Workstation.

Issue How is a Pulse Digital Output (BACnet Binary Output) created via a Continuum Conversion Product Line EcoStruxure Building Operation Environment b3 Controller Infinet Controller Continuum Conversion Cause A Continuum Infinet Output created as Elec Type Digital has Format $###, as below When this is converted to EBO, a Type "BACnet Digital Output (Continuum) binary-output" is created. Resolution The Format needs to be modified to ###.### or #.###, as below The BACnet binary output created in the conversion will now be a "Digital Pulsed Output" Summary below

Issue Created a digital schedule in an Automation Server folder and it never changed the value of the digital value Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium (AS-P) Building Operation Automation Server Bundled (AS-B) Building Operation Automation Server (AS) Cause Digital value bound to a digital schedule failed to change the value at a time when a scheduled event should have triggered. The probable cause is that the Automation Server time setting is incorrect. Resolution Configure Date and Time of an Automation Server: Click on the Automation Server in workstation Go to the Date & Time tab Set the proper time zone and save the changes. Use Network time synchronization or manually adjust the time if needed and save the changes again. Note that it might take some time before changes to the Date & Time settings affects the Automation Server system clock if you use Network time synchronization.

Issue Workstation error when logging into a remote Enterprise Server. Enterprise Server has available client licenses. 'No valid client license available. (Error -5: No such feature exists.)' Product Line EcoStruxure Building Operation Environment EcoStruxure Building Workstation EcoStruxure Building Operation License Administrator Cause Workstation is trying to check out a license from the local computer. The License Server is on the Enterprise Server computer and the Enterprise Server license has been activated on the Enterprise Server computer. Resolution On the Workstation computer, run the License Administrator and change the License server address from the default '@localhost' to the IP address of the Enterprise Server. Refer to License Server Address on Web Help. License server address default: Change to License Server IP address (example below):

Issue Report or Extended Trend Log not showing the most recent data Product Line EcoStruxure Building Operation Environment Interval Trend Logs Extended Trend Logs Cause The extended trend log will only pull information from the Trend log when the Threshold is reached. Resolution OPTION 1 - Use the maximum Transfer Interval property. Edit the Extended Trend Log Change the Maximum Transfer Interval property from "Disabled" to the maximum time you want to go between updates in the extended trend log. NOTE: You should not set every extended trend log to 1 minute as this will cause unneeded strain to the system. If you need current data, look at the Trend Log. Use Extended Trend Logs and Reports for Historic information. OPTION 2 - Use the Transfer trigger variable Create a Digital Value on the Enterprise Server. This can be controlled by a program or a schedule to force the Extended trend log to update before reports are run Edit the Extended Trend Log Set a the Transfer trigger variable as the Digital Value created above. There are many options with Extended Trend Logs, see System Reference Guide chapter 40. Additional Notes 1. Extra care should be taken when configuring B3 and Infinet Extended Trend Logs - See Technical Reference Guide for full details. "You configure extended trend logs differently in Infinet (and b3) devices than you configure extended trend logs in other EcoStruxure Building Operation devices. For example, you bind the Monitored trend log property to the Infinet device (and b3) point or value configured for trend logging. Also, the Threshold property is not relevant when monitoring extended trend logs regardless of the value you specify. Finally, you cannot use smart logs when configuring extended trend logs in Infinet devices (and b3). Instead of using smart logs, you use the Maximum transfer interval property to specify the transfer interval." (Technical Reference) 2. To debug logging issues the Force transfer is very helpful, Force transfer Executed by the user to manually force a transfer even though transfer threshold is not reached. (Right click on the Extended Trend Log/Activation/Force Transfer)

Issue Unable to set Units on an AI created in Building Operation Menta Editor The Units drop down list appears but is blank Product Line EcoStruxure Building Operation Environment SmartStruxure (all revisions) Building Operation Menta Editor Analog Input/Output Cause Menta Editor gets the units from Building Operation WorkStation. If the Menta Editor is launched from the Start menu, then there is no connection to WorkStation and units will not be displayed in Menta Editor. This is a known issue which will not be corrected. Resolution All Menta applications should be opened from within the Workstation: Right click on the "Programmable Xenta" object Select "Edit"

Issue Receiving message that KB2919355 must be installed when installing SQL Server 2016 on Windows Server 2012R2 Product Line Andover Continuum, EcoStruxure Building Operation, TAC Vista Environment Microsoft SQL Server 2016 Windows Server 2012R2 Cause To Install SQL 2016 on Windows Server 2012R2 you must have KB2919355 installed. Resolution To install KB2919355 you must first install KB2919442. Once this patch is installed then you will need to install KB2919355. After this patch is installed you will need to restart the server. After the reboot you should be able to restart the SQL server install and complete it. Links for the required patches Download Windows update KB2919442 Download Windows update KB2919355

Issue Can B-Link repeaters be used with EcoStruxure Building Operation? Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation site release 1.xxx and higher Cause Need to add repeater(s) for EcoStruxure Building Operation Resolution For communication using RS-485, the versions of B-Link BACnet MS/TP Repeaters repeaters shown below were tested and passed for EcoStruxure Building Operation use. Part Number Description B-LINK-AC BACnet MS/TP Repeater, 120/240VAC B-LINK-AC-OP BACnet MS/TP Repeater, 120/240VAC, open class no enclosure B-LINK-AC-S B-LINK, AC, SMK B-LINK-DC BACnet MS/TP Repeater, 24VDC B-LINK-DC-OP BACnet MS/TP Repeater, 24VDC, open class no enclosure B-LINK-DC-S B-LINK, DC, SMK B-LINK-F-AC B-LINK, AC, FIBER B-LINK-F-AC-S B-LINK, AC, FIBER, SMK B-LINK-F-DC B-LINK, DC, FIBER B-LINK-F-DC-S B-LINK, DC, FIBER, SMK Note the supported cable diameter in microns: 62.5/125. The first number, 62.5, refers to the diameter of the fiber cable's core. The second number, 125, refers to the diameter of the outside of the fiber cable's cladding. For more information see: BACnet b-Link MS-TP Repeaters - Andover Continuum - Specification Sheet b-Link Series - Andover Continuum - Installation Sheet Additional information about Fiber diameters from The Fiber Optic Association Fiber cabling information for an Infilink i2210 and the B-link-F Series

Issue StruxureWare Building Operation Workstation Logon fails when logging onto Localhost:80. Product Line EcoStruxure Building Operation Environment Windows 7 Windows 2008 Server Windows 2008 Server R2 Cause The line in the system Host file that defines the Localhost is commented out with a hash or pound sign (#). #127.0.0.1 Localhost Resolution Open Notepad. Right-click and select the option to "Open as an Administrator." Go to C:\windows\system32\drivers\etc and open host. Remove the # in front of 127.0.0.1 Localhost Save the file.

Issue Schneider Electric Energy Online Query Tool requires log data collected to be in 24 hours time format. Product Line EcoStruxure Building Operation Environment SmartStruxure Automation Server Cause The Automation Server time display format (24 hours or 12 hours) is dependent on the settings of the computer where the client application is installed. In StruxureWare Building Operation, this would normally be the WorkStation software. If the computer which the Workstation software is installed is set for 24 hours time format, then the AS date and time, Trend charts etc. will display the time in 24 hours format. Resolution The Query Tool documentation indicates that it gets data from the StruxureWare Building Operation server (in this case, an AS) and creates the required output format (CMEP, ERM or Vizelia). In this case, the Automation Server time format does not matter. It is the time format settings of the computer where the Query Tool is installed that matters. Ensure that the Query Tool computer time is in 24 hours format.

Issue JPEG image added to a TGML graphic displays in Workstation but not WebStation Product Line EcoStruxure Building Operation Environment TGML SmartStruxure WebStation Cause It is possible there is something in the JPEG compression used for a specific image file that does not allow it to display in a web browser. The majority of JPEG images will work fine. Resolution In Windows Explorer, right-click on the image file and select Open With Open with any image editing program more advanced than MS paint, for example, Microsoft Office Picture Manager Select File > Export (in some programs this may be under the Edit Menu) Any Export will force the file to re-compress. It may also be advisable to lower the quality of the JPEG export in some manner to ensure fast load times on the web. Save the file Edit the Graphic in the TGML Editor, click on the Content Property of the Image object Click on the "..." icon Select the newly compressed image file and click open Save the TGML graphic and view in Workstation and Webstation.

Issue What address to use to email/SMS alarms from a SmartStruxure Server, Xenta controller, or Vista to a cell phone Product Line Andover Continuum, EcoStruxure Building Operation, TAC INET, TAC Vista Environment Xenta Servers Xenta 511, 527, 701, 711, 721, 731, 913 Vista Server Automation Server Enterprise Server Email, SMS, Text Alarms Cause Vista and SmartStruxure are only capable of sending out SMTP email alarms; however, it can accomplish a "paging" or SMS functionality by sending emails to mobile providers' default email addresses. Resolution For the following services use: T-Mobile 0123456789@tmomail.net Virgin Mobile 0123456789@vmobl.com Cingular 0123456789@cingularme.com Sprint 0123456789@messaging.sprintpcs.com Verizon 0123456789@vtext.com Nextel 0123456789@messaging.nextel.com AT&T 0123456789@txt.att.net 0123456789 = the 10 digit cell phone number When setting up the "From" email address in the Server Setup, it needs to have an @xyz.com for example, at the end of the from address to allow the text message to go through. Note that these addresses could change and you should consult your service provider for details.

Issue Function Block Alarm on delay value reverts back to a value of 0 after you save the Function Block application. Product Line EcoStruxure Building Operation Environment Building Operation Workstation 3.0.2 and below MP-x controllers (MP-C, MP-V) Cause This is a known issue and is due to be fixed in an upcoming release of Building Operation. Resolution The workaround of adding a delay object in the Function Block program (as shown below) and connecting this before the Alarm is currently the only option until this fix is released.

Issue SmartStruxure uses two different function block programs. Menta Editor is used for Xenta programmable controllers while Function block editor is used in the Automation or Enterprise server. The two programs are not interchangeable and do have several differences. Product Line EcoStruxure Building Operation Environment Function Block Editor Menta Editor Cause There are several differences between Function Block Editor and Menta Editor that are important to know. Resolution Download the relevant version of the Function Block Editor and Menta Editor Difference Guide from Exchange. This guide will cover the following topics: An overview of Function Block programming The programming differences Function Block Editor and Menta Editor differences Program Conversion Importing Xenta programmable controller programs Building function block programs to I/Os Binding values Binding values using a binding template Time schedule and alarm blocks Trend logs Overview of Function Block Editor Block differences

Issue In Webstation, when clicking on a hyperlink located on a TGML that references another TGML, nothing happens. Product Line EcoStruxure Building Operation Environment Webstation Cause Sometimes when a graphic is saved, it gets compiled incorrectly. When this happens, the graphic will generally work inside Workstation because Workstation is a closed environment and much more forgiving then Webstation. Resolution Edit the graphic that you cannot open Save it again It will get recompiled correctly

Issue ES does not start. In the error log, the following errors are present: nsp.util.SQLite SQLite: Error. Error code: 778 nsp.util.SQLite SQLITE: Unrecoverable error. Will exit(1).' Product Line EcoStruxure Building Operation Environment Enterprise server Cause If the hard drive is damaged or full, the Enterprise Server will not be able to write data to the disk and the error log will contain error 778. This error means: (778) SQLITE_IOERR_WRITE The SQLITE_IOERR_WRITE error code is an extended error code for SQLITE_IOERR indicating an I/O error in the VFS layer while trying to write into a file on disk. This error might result from a hardware malfunction or because a filesystem came unmounted while the file was open. This error should not occur if the filesystem is full as there is a separate error code (SQLITE_FULL) for that purpose. Resolution Change the hard drive or clear out some data depending on what the issue is.

Issue After creating the MSTP network under the BACnet interface and changing the MAC address from its default of 0 (zero) to a different value, learning b3 devices and finding third party BACnet devices resulted in a very unstable MSTP network with issues such as devices going offline etc. Product Line EcoStruxure Building Operation Environment Automation Server - AS Cause The b3s are NOT designed to use MAC id zero even though it is a valid device ID per the BACnet protocol, in versions of SmartStruxure prior to 1.5 if the MAC address of the MSTP network was changed to something other than zero the learn process would assign MAC id 0 to one of the b3s in the network which in turn would cause the b3 not to communicate properly and could even bring down the MSTP network all together. Resolution In SmartStruxure versions prior to 1.5 DO NOT change the MAC id of the MSTP network from its default of zero. If the ID was changed and one of the b3s took id zero, remove then proceed as follows: Power down the b3 with MAC id 0. Change the MAC id of the MSTP network in the AS back to zero. Warm start the AS Power up the b3 (make sure it is connected to the MSTP) on power up the b3 will detect that ID 0 is now in use and will clear its own id and stay off the network. Perform a b3 learn, the b3 should automatically be assigned an ID other than zero.

Issue If a Standard Network Variable Types (SNVT) in a Functional Block program is copied and renamed, when commissioning the local node with an LNS tool the node, the copied SNVT keeps its original copied name. Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation site Cause The XIF file in the device is not getting updated when the signal name changes. An LNS management tool will upload this XIF file and use it to see the values. Resolution This has been reported as bug in software and will be resolved in an upcoming release.

Issue Programming or points in the AS can not be bound to control LCM blocks. Product Line EcoStruxure Building Operation Environment AS Network 8000 interface Cause The AS Network 8000 interface replicates the function of a GCM and a GCM's blocks are not able to link directly to LCM blocks. Resolution The AS Network 8000 interface replicates the function of a GCM. As such the LCM blocks in the AS can be monitored, manually commanded and bound to share within the AS, but cannot be bound to AS points or logic for control. This is as it would be with an actual GCM and the LCM's connected to it. As with the GCM, the SGCM block is available in the AS and can be used to send data in the AS to the LCM for use in the LCM's logic. The LCM must contain the RGCM block and the use of the data received is determined in the LCM logic.

Issue Is it possible to create history buttons in a TGML graphic that navigate forward/backwards through previously viewed graphics? Product Line EcoStruxure Building Operation, TAC Vista Environment TGML graphics editor Cause Not all systems want to use the history buttons in the menu. Some user only have access to graphics. Resolution There is currently no supported way to do create a "back" or "forward" button natively inside the TGML. Options to the customer are: Use the History buttons in the header menu Use hotkey combinations: ALT+Left Arrow goes back one page ALT+Right Arrow goes forward one page

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