Issue Where are the CE certificates available for the products in the Xenta family portfolio? Environment Xenta family Cause In some applications, CE certificates are required by the end customer or consultant as Declaration of Conformity .  Resolution In general, the CE certificates are available for download on The Exchange Download Center. Download Xenta CE Declarations certificates

Issue Daylight Savings Time changeover may not automatically occur on some Network 8000 controllers. Environment Network 8000 Cause The controllers with the "Formula Date" option selected will use the "Formula Date" information to calculate a Spring and Fall fixed date which is used to determine when the daylight savings changeover should occur. The fixed dates calculated will be for the current calendar year. This means that if a "Formula Date" recalculation is triggered on April 15, 2007 in a NW8000 controller, the controller will generate fixed dates of March 11, 2007 and November 4, 2007 corresponding to the 2nd Sunday in March and the first Sunday in November. Once the fall back date of November 4, 2007 has been processed, the NW8000 controller will not recalculate the new fixed dates for year 2008 until there is a trigger event that occurs after January 1, 2008. If no trigger event occurs between January 1, 2008 and March 9, 2008, the "spring ahead changeover" does not occur since the controller is still using the fixed date of March 11, 2007. Resolution For the daylight savings time changeover to occur, a new fixed date must be calculated each calendar year before the Spring changeover date. The changeover date calculation is made following a pre-determined trigger event. The fixed changeover dates used for comparison in the "Formula Date" Daylight Savings option currently get recalculated when: The controller’s EEPROM is cleared, The controller is reset, Any information in the INSTALLATION DATA is modified. If the "Formula Date" option is selected in a controller, the only means to insure that a controller will process the daylight savings changeover is to either reset the controller or modify the installation data. If it is unknown that either of these events has occurred during the calendar year it will be necessary to manually initiate one of these events to guarantee that the daylight savings time changeover will occur. Refer to Bulletin 01-40

Issue Database schema upgrade failed Environment Vista 5.1.X taclogdata database SQL 2005/2008 Cause The error message in the b0warlog suggests this is caused by the automatic database schema upgrade failing. Resolution See TAC Vista installation manual section 5.3

Issue How many messages are buffered on a Door Controller 7910A and 7920 DPU? Product Line TAC INET Environment I/NET Seven Door Controllers: DPU 7910A, DPU 7920, and SCU 1284 Cause Even though every device in the system contains a message queue, only a few of the devices will successfully buffer the queued messages for later distribution. All controllers and Taps distribute messages out of their RS485 port even with the absence of any LAN communication. This is due to the fact that there is no requirement for an acknowledgment to be received at the generating device. The RS485 LAN is for both solicited and unsolicited message traffic. The only devices that perform extended buffering are the ones that directly communicate to polling devices such as the 7801 Taps, 7803 Taps, 7804 Taps, and all DPUs/SCUs. The MRs, ASCs, and UCs do not generate messages; messages relating to these devices are generated by the relevant MRI, MCI, etc. Resolution Refer to the Database Caching in the Door Controller Chapter 9-11 in TCON 300-05/17 for full details. For the 7910A and 7920 see the following details:  Controller software before v.2.20 = 100 messages Controller software for 2.20 and later = based on the number of resident individuals (see table below).

Issue Description of the file types and file extensions in Menta. Environment Menta Vista Lonmaker .AUT, .TLG, .MCB, .COD, .XLG, .ESP, .OPE, .OPC, .ESP, .BIN, .CHR, .COD, .XIF, .MTA, OPDOC.GOP, .SPT, .BIN, OPDOC.SPT, OPDOC.TMP, .BPR. Cause Description of the filetypes in Menta. Resolution The following data files are involved when creating a Menta application for a Xenta 280/300/401 device. .AUT Text file with application program source code and data including graphical block diagram. .TLG The trendlog definition. .MCB Macro block file (Group of blocks). .COD “Machine code” file in ASCII format for downloading to the TAC Xenta controller. .XLG The compiled trendlog definition. .ESP Specification file with public signals, their attributes etc. generated by TAC Menta. This file contains input data to the OP configuration tool. .OPE A file with an empty tree, i.e. an OP tree without a specification file. This is the kind of file that is created when the OP configuration tool is run from the program manager. .OPC A mix of an .OPE and an .ESP file. This file is created by the OP configuration tool when it has been invoked from TAC Menta. .BIN Binary file with OP menu tree data for downloading to the TAC Xenta controller together with the .COD file. .CHR National character set file for downloading to the TAC Xenta controller together with the .COD file. .XIF External interface file containing a standardized description of all network variables/ objects of the application program. The .XIF enables binding and communication with LonWorks nodes from other manufacturers. .MTA Menta project file, which can include all files (all types mentioned above except for .MCB and .OPE) related to a certain application. Once a file (for example .AUT or .OPC) has been inserted (saved) in the project file, it can be extracted (opened) anytime as an .MTA file. The .MTA file can be stored directly in the TAC Vista database. Note: The .MTA file can be stored in the TAC Vista database even though it can not be compiled. An .MTA file which is not compilable will not, of course, be possible to download into a TAC Xenta device. It must be correct and compilable before download is possible. In addition to the files listed above, the following data files are involved in the creation of the .BIN file. These files are placed in a specific directory for temporary files. OPDOC.GOP An ASCII file created by the OP configuration tool when the Generate command is executed. This file is converted to an .SPT file, which in turn is converted to a .BIN file OPDOC.SPT Intermediate ASCII file generated from the.GOP file. OPDOC.TMP Intermediate ASCII file generated from the.GOP file. BPR The Network Neighborhood file, describing the TAC Xenta device’s surrounding network nodes and groups. This information was taken from the TAC Menta Technical Manual.

Issue What version of CyberStation is compatible with Endura Express Environment CyberStation Endura Express Video Cause CyberStation compatibility with Endura Express Resolution Starting in CyberStation version 1.92 there will be compatibility with Endura Express. See Andover Continuum Software and Pelco Video Compatibility Matrix for more information on video products that can be integrated using Andover Continuum’s video features.

Issue Customer Advisories for the TAC I/NET Seven product line Product Line TAC INET Environment TAC I/NET Seven Cause Customer Advisories are not clearly stated what they pertain to on the extranet. This articel is designed to clarify the CA Advisories. Resolution Please find the links below for the Customer Advisories pertaining to the I/NET product line: November 23, 2004   CA-2004-08   I/NET Seven Windows XP Service Pack Two September 21, 2004   CA-2004-07   I/NET 2000 Support September 8, 2004   CA-2004-06   U.S. Robotics Modems and I/NET Seven August 23, 2004   CA-2004-05   DPU Restore Host June 22, 2004   CA-2004-04   Microsoft SQL Server 2000 and Client Relationship April 15, 2004   CA-2004-03   Creating I/NET Seven User Groups March 23, 2004   CA-2004-02   TAC Menta Enthalpy Calculator: Imperial Units February 18, 2004   CA-2004-01   Using the NetPlus Router with I/NET Seven December 1, 2003   CA-2003-03   Microsoft Support Policy October 16, 2003   CA-2003-02   Microsoft Windows98/NT and I/NET 2000 February 4, 2003   CA-2003-01   I/NET Seven: Microsoft SQL Server 2000 SP3 and MSDE 2000 SP3

Issue Creating I/NET Seven User Group Environment All I/NET Seven systems Cause During routine I/NET Seven Host PC software installation, the Windows operating system group "Everyone" provides access to the I/NET Directory under "Program Files." This configuration works efficiently for most installations operating over an isolated Ethernet network. However, this configuration grants access to all users and may concern IT administrators tasked with protecting and managing company assets, data and employees. To eliminate this security concern, IT administrators typically create special groups and policies to manage data and restrict access across their Ethernet networks. If this is a concern in your installation, you may create an "InetUsers" Group to restrict access. Resolution Please see Customer Advisory CA-2004-03. To create an "InetUsers" Group to which system users may be assigned, follow the steps outlined in this section. Creating such a group allows you to install I/NET Seven Host PC software on an Ethernet network while conforming to IT policies regarding restricted data access. "Local Users and Groups" is a tool used for managing such access and is available on the following operating systems: Windows 2000 Professional Windows XP Professional Member Servers running Windows 2000 Server A local user or group is an account that can be granted rights and permissions from your computer. Domain or global users and groups are managed by your network administrator. You can add local users, global users, and global groups to local groups. However, you cannot add local users and groups to global groups. "Local Users and Groups" is an important security feature, because you can limit the ability of users and groups to perform certain actions by assigning rights and permissions. "Right" authorizes a user to perform certain actions on a computer, such as backing up files and folders or shutting down a computer. "Permission" is a rule associated with an object (usually a file, folder or printer) and it regulates which users can have access to the object and in what manner. "Local Users and Groups" is not available on domain controllers. Use "Active Directory Users and Computers" to manage global users and groups.   "InetUsers" Group Setup Creating a Group You need to perform the following procedure in order to create an I/NET users group. Then, assign individuals to the I/NET users group in Windows. This will restrict access to I/NET directory to members of that group. By following this procedure, you will be maintaining the “Local Administrative” rights required for I/NET Seven to operate while remaining in compliance with IT policies. If you do not have I/NET running as a “Local Administrative” right on your PC, parts of the program will fail or not function correctly. Note: You must log on with Administrative rights on the local machine to perform the following steps. To create a new local group: Open Computer Management (right click My Computer and select Manage). In the console tree, click Groups. Click Action, and then click New Group. In Group Name, type a name for the new group. We recommend “InetUsers.” In Description, type a description of the new group. Click Create, and then click Close. Notes: To add one or more users to a new group, click Add following Step 5. A local group name cannot be identical to any other group or user name on the computer being administered. It can contain up to 256 lowercase characters except for the following: " / \ [ ] : ; | = , + * ? < > A group name cannot consist solely of periods (.) or spaces.   Assigning the Group to I/NET Open Windows Explorer o My Computer o Select the drive that I/NET Seven is on o Program files o InetSeven Right click InetSeven and select Properties. Select the Security tab. Select the ADD button. Choose the Location button in Windows XP – Choose Look in button for Windows 2000. Scroll until you find the Computer Name of the PC; highlight this PC Name. Then choose OK –Win XP only. In the white box, type the InetUser group name and OK. Highlight the InetUser group in the upper window. Give the group Full Control in the Permissions for Administrators window view. Select Apply and then OK. Close out of Windows Explorer.   Regedt32.exe access Go to the bottom task bar and choose Start. Select the Run option. Type Regedt32 Select OK. Choose HKEY_LOCAL_MACHINE Choose Software. Select CSI-Control Systems International and highlight. On the top task bar, select the Security tab. Choose Permissions. Select the ADD button. Choose the Look In button, making sure the location is the Computer Name of your PC. Scroll to find the InetUsers group. Select the ADD button and then OK. With the InetUsers group highlighted, give the group Full Control permissions. Choose the Apply button. Choose the OK button. Go to the top Task bar and choose Registry, then Exit. After you have completed these steps, close Windows and log off as Administrator. Log on as a User, and then launch I/NET Seven.   Recommendation Review this advisory with individuals responsible for purchasing, installing or maintaining I/NET Seven systems. For more information, contact your Schneider Electric representative.

Issue How to change the Standby image on a SE8000 controller to something other than standard factory image Product Line EcoStruxure Building Expert, Field Devices Environment SE8xxx range Cause The standard standby image for the SE8300 does not meet the customer requirements Resolution See the link below to the Exchange for the software and instructions on how to perform this process. Reference page 4 of the Uploader Tool - SE8000 Series Room Controllers.

Issue I need to convert the hexadecimal value of a key/card for an older I/NET system. Is there a TCON or any documentation on how to do this? Environment I/NET Site Cause I need to convert the hexadecimal value of a key/card for an older I/NET system. Is there a TCON or any documentation on how to do this? Resolution Refer to TCON 237. Most calculators can convert decimal and hexadecimal. Windows also has this feature in the on-screen calculator.

Issue Controlling AC relays from analog outputs on the motherboard or expansion board of the 7718 PCU Environment I/NET Site Cause Controlling AC relays from analog outputs on the motherboard or expansion board of the 7718 PCU Resolution The outputs from these locations are DC. This may cause the AC relays to “chatter” or not work at all. It is recommended to use a P8UI8DO at the expansion board or place DC powered, form “C” contacts, pilot relays on the outputs of the PCU. Refer to TCON106 for more details.

Issue What kind of controller can be used to get values from a Modbus device into TAC Vista? For example, getting data from a Modbus meter into a BMS system running Vista. Product Line TAC Vista Environment TAC Vista TAC Xbuilder TAC Xenta server 731/913 Cause TAC Vista can not talk Modbus directly so you need to use a gateway controller. Resolution Xenta firmware version 5.1.4 and earlier only two controllers had Modbus communication capabilities: Xenta Server 731  For details see TAC Xenta 711/731 Web Server and Controller Xenta Server 913 For details see TAC Xenta 913 LonWorks Gateway Starting with Xenta firmware version 5.1.5, all Xenta Servers are now capable of communicating on a Modbus network both via TCP/IP and RS-485.  This includes Xenta 511, 527, 701, 711, 721, 731, 913. Note: Older Xenta Server devices built before firmware 5.1.5 have the capability of using Modbus over RS-485 once they have been upgraded even though the terminals are not labeled on the device. For information on how to wire these devices to reference a newer Xenta Server that does have the RS-485 A terminals labeled or see Xenta Server wiring and pinouts.

Issue Support for IE9 in webClient 1.94 Product Line Andover Continuum Environment IE 9 webClient 1.94 Continuum webClient 1.94 Cause Internet Explorer 9 is not supported in Continuum webClient 1.94. Resolution web.Client v1.94 SP1 - Software (Release Date: 2013-Jul-14) for webClient 1.94 includes support for Internet Explorer 9.

Issue Can Continuum store a database of biometric data and authenticate based on it without needing an access card? Environment CyberStation Access Controllers Biometrics Cause Desire to use fingerprint only authentication (no card required) with Continuum. Can Continuum store a database of biometric data and authenticate based on it without needing an access card? Resolution Continuum can not store biometric data and authenticate based on it alone. However, Continuum can be integrated with biometrics in several ways. The two most common are: Using smart cards to store the biometric templates. When the card is presented to the biometric reader it transfers the biometric data to the reader and the person's biometric is validated against that stored on the card. Then the card Wiegand data can be sent to the controller for authentication and entry or denial. Using the Security COE Continuum Bioscrypt Integration. Refer to the Continuum - Bioscrypt Integration data sheet.

Issue Can the Continuum Software be downloaded from the web, or ordered on CD? Product Line Andover Continuum Environment Continuum Cyberstation software Cause Download of Continuum Cyberstation software Resolution The Continuum Cyberstation software is available for download from The Exchange Download Center. The link below will direct you to the Cyberstation software. CyberStation Software If specific older versions of software are required see Older CyberStation versions not found on the Extranet (Exchange Online). If a customer specifically requests the software on a CD, then these can be ordered through the regular Order Entry channel specifying the version required.

Issue What personnel attributes are exposed to Plain English in the controller, which work for elevator access control? Environment CyberStation ACX controllers CX controllers with AC-1 family Cause What personnel attributes are exposed to Plain English in the controller, which work for elevator access control? Resolution DepartmentCode is the only personnel attribute in Continuum that works well in a small elevator application. There are some sample PE files on The Exchange Download Center. Once you get beyond a few floors and cabs with varying access for cardholders it is unmanageable. Use the Continuum Reports Elevator Control Add-On.  Learn more about Andover Continuum Elevator Control Features.

Issue The Continuum database mdf file’s autogrowth setting is set to 12800 % causing the file to grow quickly.    When attempting to change the value in SQL Server Management Studio (SSMS) you receive the error below and the value cannot be changed. Product Line Andover Continuum. Environment Continuum Cyberstation Microsoft SQL Server 2005 sp1 Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Cause There is a known bug within SQL Server 2005 sp1 which causes the autogrowth setting for a database file to be set to 12800% with no user interaction. Resolution Since you cannot use the dropdown box to change the autogrowth function you will need to open a new query and execute the following two sql statements: Alter Database ContinuumDB Modify File (Name=’ContinuumDev’,Filegrowth = 10MB) It may be necessary to change the Name of the database file that is being modified.  The autogrowth setting of 10 MB is the default for Continuum. Note: Upgrading to SQL Server Service Pack2 or high should also resolve the issue.  Care should be taken to follow the Compatibility Matrix Update - Andover Continuum PA-00503  and Compatibility Matrix Update - Andover Continuum PA-00369   for service pack compatibility.

Issue The CyberStation installation guide states that the Continuum DB Server can be run on a Windows 7 PC while the Continuum Compatibility Matrix does not. Which document is correct? Product Line Andover Continuum Environment CyberStation WebClient ContinuumDB Server Cause There are a variety of documents that describe system requirements for various Continuum products, it is unfeasible to update system requirement information in each document every time a change occurs. For this reason the Continuum Compatibility Matrix should be used as the ultimate word on Continuum products and controllers and the software and firmware that support them. Resolution The Continuum Compatibility Matrix is the ultimate authority when it comes to hardware/software/firmware compatibility.

Issue Basic information about configuring Continuum for physical access control. Environment CyberStation CX9900 CX9702 CX9680 ACX5720 ACX5740 ACX781 AC1 AC1 Plus Cause Learn the basics and get started with Continuum access control hardware/software. Resolution See the Access Control Essential Guide PDF: Andover Continuum CyberStation v1.93 Access Control Essentials Guide Andover Continuum CyberStation v1.94 Access Control Essentials Guide Andover Continuum CyberStation v2.01 Access Control Essentials Guide

Issue Quick Knowledgebase access to Continuum 2.0X information Product Line Andover Continuum Environment Continuum Cause A Knowledgebase article for Continuum 2.0X information in case a product announcement wasn't received. Resolution The initial release of Continuum v2.0 software was announced by Schneider Electric in PA-00353 CyberStation & web.Client v2.0. Version 2.0 includes a Software licensing option, SMTP email, support for Internet Explorer 10 & 11, and access control enhancements. Version 2.0 is a paid upgrade for all prior Andover Continuum versions (i.e. v1.9x and below). Release Documents: Feature Blast Compatibility Matrix Cyberstation Installation Guide Webclient Installation Guide Download Links: Continuum Cyberstation 2.0 Download Webclient 2.0 Download Software license and Ordering and activation process