Building Automation Knowledge Base

Notifications

Community

Notifications

Categories
Forums
Knowledge Center
Blogs
Ideas
Events & Webinars

Share Your Feedback – Help Us Improve Search on Community!
Please take a few minutes to participate in our Search Feedback Survey. Your insights will help us deliver the results you need faster and more accurately.
Click here to take the survey

Building Automation Knowledge Base

Schneider Electric Building Automation Knowledge Base is a self-service resource to answer all your questions about EcoStruxure Building suite, Andover Continuum, Satchwell, TAC…

Search in

Invite a Co-worker

Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.

Send Invite Cancel

Related Forums

Intelligent Devices Forum

Previous Next

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague

Building Automation Knowledge Base

Issue Does the NPR have a Diagnostic Utility? Environment I/NET site Cause Does the NPR have a Diagnostic Utility? Resolution Yes. The NPR is equipped with a self-diagnostic function that runs every time the unit is powered up. Four LEDs on the upper right side of the unit provide feedback of the progress of this test, and indicate any error conditions. See TCON209, 2-31 and TCON184 NPR Installation Guide.

Issue Has the AC256 Xdriver been qualified or modified to work on any second generation controllers (NC2, bCX)? Product Line Andover Continuum Environment bCx9640 CX9680 Xdriver AC256 LA-1 Cause With the obsolescence of the NetC (CX99xx), will the AC256 Xdriver be updated to work with NC2 and/or bCX controllers? Resolution There are no plans to upgrade the AC256 Xdriver for the NC2 and/or bCX. One option, if a site only has AC256 IOU boards, is to use the NC2 and the LA-1 LBus Adapter module or the NC2 with built in LBus support (on comm4 or comm1 with an RS232-to-RS422 converter) to communicate over the LBus with Plain English programming in the NC2. Note: If you configure the controller for Lbus (using the LA-1 or directly to comm1 or comm4) you cannot use Continuum IO modules on that controller. For further information on X Driver compatibility and how to request new drivers/ upgrades, please see Will Continuum communicate with a third party system?

Issue Does installing WorkPlace Tech version 5.6 load all of the Bin files required to upgrade the firmware of MNB controllers to rev 1.4x? Environment WorkPlace Tech version 5.6 MNB Controllers Cause The WorkPlace Tech version 5.6 doesn't contain all the require Bin files to upgrade the firmware of MNB controllers to rev 1.4x. Resolution No, installing only WorkPlace Tech version 5.6 will include only the bin files current at the time of its release. Additional Bin files are needed to upgrade firmware to the latest revisions. To load all necessary Bin files, load WPTech 5.6, then download the following two self-extracting Bin files: MNB Series v1.423 Firmware Pack.exe MNB v1.41 Firmware Pack – BTL Compliant To verify the minimum necessary Bin files have been loaded, compare the following list of Bin files to your C:\Program Files\Workplace Tech\Firmware folder. The list of Bin files on the computer may be longer, depending on how Bin files have been installed since originally installing WPT 5.0. MNBP01-011F -0120.bin MNBP01-0120 -0121.bin MNBP01-0120 -0130.bin MNBP01-0130 -0131.bin MNBP01-0131 -0132.bin MNBP01-0132 -013F.bin MNBP01-013F –0140.bin MNBP01-0140 –0141.bin MNBP01-0141 –01411.bin MNBP01-01411 –0142.bin MNBP01-0142 –01421.bin MNBP01-01421 –01422.bin MNBP01-01422 –01423.bin MNBU01 –0141.bin MNBU70 –0141.bin MNBV01 –0141.bin MNBV02 –0141.bin

Issue Does Windows XP Service Pack 3 (SP3) cause a problem with SIGNAL XP? Environment SIGNAL XP computer Service Pack 3 Service Pack 2 Cause Any known issues with the SP3 helps if updating is necessary. Resolution The impact of SP3 on SIGNAL XP is not known. SIGNAL XP has been field-tested with Windows XP Service Pack 2 and the only issue identified was recognition of the Security Plug (see TA06-03). No other anomalies have been observed. There are no plans to validate SIGNAL XP with this new service pack. It is recommended that all SIGNAL XP computers maintain Windows XP at service pack 2.

Issue Customer is installing a new server computer and the host operating system is Windows 7 64-bit. Will the current version of OPRIF (Operator Interface) version 11.6 operate properly if installed? Environment DMS OPRIF 11.6 or PSOPRIF 11.6 or Operator Interface 11.6 Cause Upgrade of computer hardware and unavailability of Windows XP Resolution OPRIF 11.6 will only operate on a Windows 7 64-bit operating system with XP mode installed. For a compatibility chart, see Product Announcement PA-00163.

Issue Where to find the documents for KNX System Integration with TAC Vista Product Line TAC Vista Environment KNX Protocol (LON) TAC Vista 5.x.x Cause When KNX Lighting system (LON) want to Integrate with TAC Vista system, It requires a Gateway to connect from KNX Protocols to TAC Vista. Resolution Download the KNX documents from the below link: Product Announcement - Field Devices Europe New 3rd Party Gateway between LON and KNX Learn more about LON-KNX Gateway

Issue Do the MRs have the ability to run a time schedule without a MRI, MCI or I/SIT LAN? Environment I/NET MRs Cause If communications are lost to the MRI, MCI, or LAN, a stand alone time schedule will continue to work at the controller level. Resolution Yes, you can build a Standalone ATS in the MR functions editor or I/STAT. Standalone ATS (Automatic Time Schedule) is an MR-resident ATS schedule programmed into the MRs that allows a single start stop time for each day of the week for the point designated as the master Device Control point in the MR Parameters editor. These commands are only issued if the MR and MRI/MCI are NOT communicating. Refer to our System Operator Guide TCON 207 or TCON 236 for more details.

Issue Display options now the DCX250 is no longer available Product Line Andover Continuum Environment Continuum DCX250 Touch Screen Display part number 01-0008-300 Cause The DCX250 is not available from January 2012: Discontinuation of Infinity 01-0008-300 (DCX 250) - PA-00184 Resolution There is no direct replacement for the DCX250 and there is no other display that works directly on Infinet. The Continuum display options are- Netcontroller IO Bus - Infistat or LD-1 Direct connection to some controllers - Smart sensor or xP-Display A Continuum Cyberstation could be used if more information and input is required. Another option would be a Bacnet or Lon display. Or, the L-VIS from Loytec using bacnet MSTP may be such an option (LonWorks and BACnet Touch Panels Release - PA-00106). http://www.loytec.com/products/lvis (LON via NC2-F- port16 would also be an option, see Can LONMark Devices be used with Continuum?) NOTE - All support for this product is via Loytec. The EMX170 was a small display and keyboard available for some older Infinity Controllers (i1) This unit is obsolete, although it may be possible to repair one. There is no replacement for this unit. If the i1 controller is being replaced with an i2 unit then either a smart sensor or an xP Display plus room sensor could be used

Issue Direct Connect Xenta 527-NPR or 527 Web Server through I/NET Environment I/NET site Cause Direct Connect a Xenta 527-NPR or 527 Web Server through I/NET Resolution Are you using a Xenta 527-NPR or 527 Web Server and want to direct connect to it through I/NET and not having any luck? There are a couple of things that you need to set up in the unit for serial communication to I/NET through Port A (RS 232). The Xenta 527 NPR is set at factory default (RS232 Port A). The following steps should get you through this: Start I/Net and create a profile for the NPR (Net Plus Router) in I/O Server, then make this active. Verify that you have the correct cable to hook up from the serial port of the PC to Port A (RS 232) on the unit. (L1: RJ45 to RJ45 part # 0-073-0817). Connect them together. At this time you will need to start X Builder, if you don’t have it already, then you need to download it from the Exchange Extranet. The path is TAC Vista > Engineering Tools > TAC XBuilder > TAC XBuilder 1.5 (or latest revision). Download this to the PC. Start XBuilder through Programs > TAC > TAC Tool > XBuilder. Once started, select File\ New Project\(Project Name)\Location (default)\Project Template (select 527 Project), call it 527 NPR or whatever makes sense to you. At the settings Editor, just hit the OK button. Once the Editor comes up, in the Network frame, expand the TAC_Xenta_527. Right Click on the RS232-485A selection, click on Add then select I/NET. If you click on the TAC_Xenta_527, you will see all the settings that you have originally set up through Hyper Terminal or you can put those in at this time. Now select the Generate Icon or press F10 to generate the file. In the bottom of your project you would see a message that says Xbuilder – 0 error(s), 0 warning (s). This indicates that your project is now complete without errors. Now select the Rocket Ship Icon or press F11 to transfer the file to the unit. Once completed, restart or cycle power on the 527. Go to I/Net\Edit\Host Computer\Network Configuration and your 527 will show up in the Link Summary. At this time you can save the link, penetrate it and save the controllers etc. the old fashioned way. At this time you should be able to work on your system through a direct connect on a Xenta 527 NPR/Webserver unit.

Issue Upgrading Digital Sentry breaks the Video Server connection or cameras won't learn or video streams do not work Product Line Andover Continuum, Pelco Environment Pelco Digital Sentry 7.9 or greater Continuum Video Integration 1.94 SP1 up to 2.01 Windows 7 Windows Server 2008 Windows Server 2012 Cause Pelco released a newer version of Control Point that is used in Digital Sentries Video Recorders 7.9 and above. This newer API is not currently supported in any version Continuum, up to version 2.01. Resolution Available as of July 2017, install version 2.02 of Continuum, it is a full install. R&D has worked on revising the Continuum Video Integration to work with the newer versions of Control Point 7.15 and above. The only work around prior to this to get the video Integration to function was to downgrade the Digital Sentry to Control point 7.8 Uninstall the DS ControlPoint software using Add/Remove programs (MS Windows XP) or Programs and Features (MS Windows 7). Install: How to install the DS ControlPoint client software Note: Upgrading the Continuum Security Key to an Endura Key will not allow the newer API to be used with a Digital Sentry with Continuum. A copy of the latest Video Compatibility Matrix can be downloaded from the Download Center in PA-00568.

Issue In the download center there are up to four files for the same version of the IOU modules firmware, how do I know which is the right file for my IOU module? Product Line Andover Continuum Environment Continuum IOU Module Cause The Neuron chip used in the Continuum IOU modules can support two different transceivers which are FTT-10A and RS-485, each type requires a different FW file. Additionally, the IOU module originally used a Motorola Neuron Chip ***, in 2001 the Motorola Neuron chip had to be replaced with a Toshiba chip when Motorola ceased production of their Neuron chips. A 3rd chip was used after, the Cypress chip. *** The AC-1 Plus, VT-1, Infistat, and LC-1 were not affected by the chip change as they did not use the Motorola Neuron chip. So you will only find 2 FW files for the same version and model these modules. Resolution 1. When up revving Continuum IOU modules first determine if the module is FTT-10A or RS-485. To determine the type lift the door cover of the IOU module and check the model written on the label. FT appended at the end of the model is for FTT-10A, RS-485 will either have 485 appended or only the model name with nothing appended at the end. If the door cover is missing then remove the inner cover and take a look at the label on the chip itself. The picture below shows an AC1-Plus FTT-10A module indicated by the FT on the label. If the label is missing you can easily identify FTT versus 485 by removing the upper part of the enclosure and inspecting the components populated in the communication section of the circuit. On the Net Controller itself (99xx or 9680) there will be an ECHELON FT component similar to the one in the picture below located in the upper right corner of the board, the Net Controller's cover will need to be removed to see the component. 2. Verify which Neuron chip (Motorola or Toshiba) is installed in the IOU module. 3. Get the appropriate FW file from the download center. R&D had to recompile for the Toshiba chip. The 20 version is the same as the 10 version and the 21 version is the same as the 11 version. Download the IO module firmware Note: Version 10,11 are the Motorola processors Version 20 is the Toshiba processor Version 21 is the Cypress processor

Issue In rare occurrences, technicians may remove the bottom terminal from the AS or I/O Baseplate so that a power supply can fit. The backplanes inside the baseplates are not all the same and this will not work. Visually determine which baseplate is for each module. Product Line EcoStruxure Building Operation Environment SmartStruxure Power Supply SmartStruxure Automation Server SmartStruxure I/O module Cause Incorrect baseplate will not work on the SmartStruxure modules. Resolution See picture for representation of Power Supply backplane, the other configuration is for Automation Server (and I/O modules). For more detailed information please see the Hardware Reference Guide.

Issue Device Manager Upgrade and Hard Drive Requirements Environment StruxureWare Building Operation using Device Administrator for upgrade of Automation Server Cause A question has been raised following the training regarding the ability to upgrade 32 AS databases simultaneously, what storage space does the off server upgrade need, since it is now possible to upgrade 32 AS databases at once this could impact HDD space required, what about RAM, what about bandwidth requirements when downloading the converted DB to the AS? Device Administrator 1.3.0 Update (12 Mb) was available Feb 1, 2013. This add-on significantly reduces the time it takes to upgrade an Automation Server from 1.2 to v1.3. It cannot be used for any other upgrade paths. For more information, please read Product Announcement PA-00249, and Release notes StruxureWare Building Operation v1.3 - UPDATE which is available on The Exchange Download Center. Resolution Please take into consideration the number of Automation Servers to be upgraded and count 200 Mb of disk space on the Computer Hard Drive per Automation Server.

Building Automation Knowledge Base

Improve your search experience:

Related Forums

Intelligent Devices Forum

Does the NPR have a Diagnostic Utility?

Does the AC256 Xdriver work on the NC2?

Does installing WorkPlace Tech version 5.6 load all of the Bin files required to upgrade the firmware of MNB controllers to rev 1.4x?

Does a site need to define a Link in the Configuration Profile for Integrated Dial?

Does Windows XP Service Pack 3 (SP3) cause a problem with SIGNAL XP?

Does OPRIF 11.6 operate on a Windows 7 64-bit computer?

Documents for KNX System Integration with TAC Vista

Documentation on memory usage for the 7910 and 7920 DPUs

Documentation and software downloads for SmartStruxure release V1.5

Documentation about SSL in Webstation

Do the MRs have the ability to run a time schedule without a MRI, MCI or I/SIT LAN?

Do I need to replace the EPROM on the MIP in my 7760?

Do I need a HHC to set up a 7798 (SLI) (ISITE)?

Display options now the DCX250 is no longer available

Direct Connect Xenta 527-NPR or 527 Web Server through I/NET

Dip Switch settings to set a 78010 Tap as a Host LAN Tap

Digital Sentry Control point 7.9 or greater breaks Cyberstation Video Integration

Differentiating Continuum LON IOU Modules. 485 vs FTT, Motorola vs Toshiba. Which file to use when upreving

Difference in SmartStruxure Backplanes for Power Supply and Automation Server Modules

Device Manager Upgrade and Hard Drive Requirements for upgrade of AS

Ask our Experts

Email Us

Building Automation Knowledge Base

Related Forums

Ask our Experts

Email Us

Welcome!