Issue In LonMaker, an incorrect number of targets were selected when creating a connection resulting in NS Connections #1 lcaErrConninvalidTargetcount error. Environment LonMaker Vista Cause In LonMaker, an incorrect number of targets were selected when creating a connection. Resolution You must specify at lease one and no more than 25 targets when adding members. To add more members, you must invoke the Connect method multiple times.

Issue The Video Server cannot be connected in Chinese OS. Environment Vista Chinese OS or the Language/Region setting is Chinese Cause The odd digits password of Video Server will change to even digits in Workstation in Chinese OS. For example, 5 digits password will change to 4 digits. 1 digit password will change to blank. Resolution Change the Language and Region setting to English.

Issue Both errors indicate WorkPlace Tech cannot determine if the vsd file being opened is in the current project. Environment WorkPlace Tech Cause The names of the folders that were brought forward contained an apostrophe, i.e. Vav's, AHU's, etc. Resolution Rename the folders eliminating the apostrophe before bringing the folders\drawings into the new project and these errors will not occur.

Issue XBuilder crashes when a LNS network is inserted Environment XBuilder LNS Network Cause XBuilder will crash when a LNS network is inserted that contains a XIF file which has multiple signals with the same name. Resolution If Vista 5.0.0 or higher is being used you can create a Vista database solely for the purpose of inserting it into XBuilder to avoid this problem. Otherwise the XIF file will need to be modified to remove the duplicate names and the template replaced with the new XIF file.  

Issue When a Xenta Server alarm object generates and email, the email is accompanied by several emails showing alarms from objects that did not go into alarm. Environment Xenta Server 5.0.2 through 5.1.7 Cause When the system program in the Xenta server polls multiple point simultaneously it may interpret one alarm signal as multiple alarm signals from all polled points. Resolution Option 1 - Edit the Xenta Servers Xbuilder project Change the scan time on all alarm objects so that they are at different scan rates. Generate the project Send the project to target. Option 2 - Connect to the affected I/NET controllers Modify the points in Resident I/O Change the scan rate of each point so that all alarms have different scan rates.

Issue Frequency of  Zigbee device SED-MTH-G-5045 sending its values Product Line Field Devices. Environment Zigbee SED-MTH-G-5045 Motion/Humidity/Temperature Sensor Cause Unsure how frequently the sensor updates it's values to the network. Resolution Motion Transmitted immediately on sensing of motion. Temperature  Transmitted, by default at least once every 10 minutes. If it has changed by 0.5 C or more, than it will be sent immediately with a limit on sending no more often than every 2.5 minutes. Minimum interval = 2.5 minutes Maximum interval = 10 minutes Reportable Change = 0.5 degrees C Relative Humidity Transmitted, by default at least once every 10 minutes If it has changed by 0.5%RH or more, it will be sent immediately with a limit on sending no more often than every 2.5 minutes. Minimum interval = 2.5 minutes Maximum interval = 10 minutes Reportable Change = 0.5% RH   These reporting rates are configurable for the sensor.  

Issue Lon values on the Sigma IC-LON controller intermittently go into and out of default, causing unreliable data communication. Product Line Satchwell BAS & Sigma Environment Satchwell Sigma IC-LON Satchwell Sigma IC3-LON Cause This behavior is typically due to mismatched heartbeat settings between the IC-LON controller and the field controller. Resolution Check Heartbeat Settings: Locate the gateway.txt file on the IC-LON controller. Compare the receive heartbeat setting in this file to the send heartbeat setting of the field controller. Recommended Configuration: Set the receive heartbeat to 2–5 times the send heartbeat. Start with 2× and increase incrementally if the issue persists. Special Case – No Heartbeat & Rare Value Changes: If the field controller does not send a heartbeat and the LON value changes infrequently: Disable the receiver heartbeat in the IC-LON’s gateway.txt file by setting the heartbeat value to 0 . Example Configuration: 2, 2, 112, 1293, 0, 0, 0 Additional Notes The Sigma system is no longer supported. Consider transitioning to EcoStruxure Building Operation for continued support and enhanced functionality.

Issue When setting "Notification on change" on a Xenta Server in Vista, nothing seems to happen. There is no reduction in the traffic. Environment XBuilder Confirmed in Vista version 5.1.1 Cause If you have a space in the XBuilder project name (see Project > Settings) "Notification on change" does not work. Resolution In XBuilder, navigate to Project > Settings If there is a space in the Project Name, delete the space or substitute with an underscore Upload the project again.

Issue The following error message appears when trying to change the system security settings of an Enterprise Server in Webstation:   An error has occurred Object protected ~/System/Security Manager/Global Security Settings     In Workstation the same settings are disabled (greyed out) and cannot be edited at all:   Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Webstation Building Operation Workstation Cause The probable cause of this issue is that the Enterprise server is part of an EC - ES multiserver system setup. Then some settings are in a Lead - Shadow relationship and can only be controlled from the top EC (Enterprise Central) server. Resolution Edit these settings on the top Enterprise Central server.

Issue Is SIGNAL supported on Windows 2000? Environment SIGNAL version 4.4.1 and 5.0.0 Cause Windows 2000 was not included in testing Resolution SIGNAL 4.4.1 is compatible with Windows 95/98. SIGNAL 5.0.0 is compatible with Windows XP.

Issue A SIGNAL computer is missing the security plug or the original installation diskettes. How can they be replaced? Environment SIGNAL computer Cause Purchase replacement part for SIGNAL computer. Resolution Here are the part numbers: SIG-KEY-CHG -> (obsolete) replacement security plug SIG-UPDAT-ENG -> replacement installation diskettes When ordering, provide the existing serial number so that the replacement part can be coded properly. Note: Both items above cannot be ordered for the same job. If both items are lost, a new SIGNAL software package must be ordered.

Issue Access to the Platform on a PC without administrative privileges is, by default, not allowed. Product Line TAC IA Series Environment I/A Series N4 /AX Workbench Cause Default Platform access is restricted to persons logging on to the PC with administrative privileges Resolution To run a station on a Workbench, you must open the Platform to install and start the station. Consult with your IT department about getting a temporary local admin account or have them assist you with this process.   Start the daemon you wish to run the station in Open Workbench of the running daemon Open the Platform  Follow the steps in the screen capture Now you can open the Platform and run stations without having administrative rights on your PC.           Notes: This must be done for each version of Niagara Workbench If you have a Schneider Electric laptop with CyberArk EPM installed, obtain a CyberArk JIT for administrative privileges from SE Support. If you have a Schneider Electric laptop, when logging in to the "Update Authentication" in the Platform, use your SESA login.

Issue The instance values the Function Block program had when the backup was taken is lost when the backup is restored in an AS-P running in PCT. Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause When the program is first initiated, the values for it is written to the database. If the “Program executions” Is turned off, the instance values the program had when the backup was taken is not read. Hence the values are set to 0.   On a real AS-P, a Cold start is performed after the restoring of the backup. When restoring a backup on an AS-P in PCT, one or two cold starts are done, followed by an additional warm start at least for the PCT 2. Resolution To get the instance values from the backup when it is restored, the “Program execution”/”Enable program” In PCT should be turned on before the restore is done.   Since a warm start is done for the PCT, the issue regarding Retain level vs. FB Backup property needs to be taken into consideration. Refer to Function Block Program - Retain Versus Backup

Issue When trying to edit a OGC graphic from Vista a error message is shown, "Can not find the Symbols file". And the OGC editor is not starting up. Environment Vista 4.2.5 Cause The symbols file used by the OGC graphic editor is not correctly defined. Resolution Open Workstation, click on TAC Vista Right click on $Symbols and select Properties Click on the 'source file name', browse to the $ini folder (in Vista 5.1.7 C:\Program Files\Schneider Electric\TAC Vista 5.1.7), find the symbols.sym file. Click OK

Issue TLS Error seen when attempting to export WebReports data from the displayed report as follows: Unable to download ReportsView.aspx (IP address) Unable to open Internet site, the requested site is not accessible or can not be found  Product Line EcoStruxure Building Operation Environment Building Operation WebReports 3.0.x and above  Internet Explorer (used within WorkStation) and Google Chrome Web Browsers Cause To download files, Internet Explorer must create a cache or temporary file. In Internet Explorer 9 or a later version, if the file is delivered over HTTPS, and any response headers are set to prevent caching, and if the Do not save encrypted pages to disk option is set, a cache file is not created. Therefore, the download fails Resolution See Microsoft documentation on how to correct this.  Typically Method 1 will correct the issue. Cannot download files from secure websites - Browsers | Microsoft Docs

Issue Building Commission (EBC) self closes at Login screen in Windows. It seems to be after application is unused for an extended period of time. Product Line EcoStruxure Building Operation Environment Building Commission Tool Cause There is a fault in Microsoft.ui.xaml.dll as observed in the Windows Event Viewer. Resolution Uninstall the application via Windows Add or Remove Programs Reinstall the application via the Microsoft Store Open this link in a browser Building Commission - Free download and install on Windows | Microsoft Store Click Open in Store App button in upper right by sign-in

  Issue Identifying a potential power supply/source failure to the Flex Server for a specific time period.  Product Line EcoStruxure Building Activate Environment EcoStruxure Building Activate Flex Server EcoStruxure Building Activate Partner Portal Cause The Flex Server went offline for some time and then came back online again. There is a need to identify if this happened due to a power source failure to Gateway.  Resolution Login to the Partner Portal and select the customer from the settings icon in the top right corner. Navigate to the Controller section in the left pane and select the particular Gateway from the dropdown. Navigate to 'Plots' tab and select 'PowerSource' Gateway stream under 'MSP430'. The 'PowerSource' stream value should always be equal to '1' as shown above. If this indicates '0' at any time, this suggests a potential loss of power supply to the Gateway.

Issue Is there any limitation for the number of local program variables that can be declared in a script program located in ExoStruxure BMS servers or BACnet/IP controllers?   Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Building Operation Multi-purpose Controller Building Operation Multi-purpose VAV Building Operation Room Controller (RPC) 24 V Cause A script program has a lot of variables declared. Resolution There are no hard limits imposed by the script compiler. for the number of local program variables. The limits are performance and device resources. The bigger a program is, the more memory and processor bandwidth it will consume and the longer it will take to execute. 

Issue In OPRIF 11.6, the "database save" command does not work.  When pressing "S" for save, the first prompt asks for the drive letter where the files will be saved (i.e. C drive).  After pressing enter, the second prompt requests a filename.  An eight-digit filename can be entered.  A file path is optional.  After pressing enter, a new screen should appear as the database save begins.  However, after pressing enter, the screen returns to the main database menu. There are no errors reported. Environment DMS OPRIF 11.x Cause A graphic screen is missing from the installation of OPRIF.  After entering the driver letter and filename for the database save, a new screen should appear.  The graphic file is requested but doesn't exist.  As a result, the database save command aborts and returns to the main database menu screen. Resolution The simplest solution is to re-install OPRIF 11.6 "overtop" the existing installation.  The missing file(s) will install.

  Issue This document gives guidelines on the device constraints that effect the system capabilities or the system limitations of the Flex Server.  Product Line EcoStruxure Building Activate Environment EcoStruxure Building Activate Flex Server EcoStruxure Building Activate Partner Portal Cause Understanding this document helps in efficiently designing architecture and Single line Diagrams. Identifying potential bottlenecks in a system allows for preemptive action. If you know a system parameter has limited device capacity, you can optimize the distribution methods or plan for upgrades before it becomes a critical issue. Understanding the limitations of system allows for the implementation of backup measures. Resolution Thes guidelines provide the recommended Flex Server design limits for common applications. These are the configurations that have been tested and supported by Schneider Electric. Environmental factors such as network traffic and radio interference may reduce the stated limits of these guidelines. Deviations from these guidelines may result in performance related issues or product failures.   Flex Server Capacity Parameter Maximum Number Number of total devices (all protocols combined) 50 Number of controlled points (all protocols combined) 500   BACnet Parameter Maximum Number Number of BACnet MSTP devices per RS485 port 32 a b e Number of BACnet MSTP networks per server 2 c Number of BACnet IP devices 50 d e   a. Maximum number of devices according to protocol specifications and guidelines. b. BACnet MS/TP adheres to RS485 rules for wiring, wire type, termination etc. c. There is one onboard RS485 port, an additional port can be added via USB. d. BACnet IP uses default UDP port 47808 (0xBAC0). e. The total number of devices across all protocols must not exceed 50   Modbus Parameter Maximum Number Number of Modbus RTU devices per RS485 port 32 a b e Number of Modbus RTU networks per server 2 c Number of Modbus TCP devices 50 d e   a. Maximum number of devices according to protocol specifications and guidelines. b. Modbus RTU adheres to RS485 rules for wiring, wire type, termination etc. c. There is one onboard RS485 port, an additional port can be added via USB. d. Modbus TCP uses default TCP port 502. e. The total number of devices across all protocols must not exceed 50   LoRa a Parameter Maximum Number Number of LoRa sensors per server 32 b c d Maximum number of messages per day (per server) 100   a. LoRa distances – LoRa is noted for its long range and deep penetration. LoRa transmissions can penetrate glass, metal and concrete found in most buildings. The radio’s antenna and installation can affect the range of LoRa sensors. You must test the transmission and signal strength, when installing wireless devices. b. Maximum number of devices according to protocol specifications and guidelines. c. Every LoRaWAN sensor manufacturer has their own decoder. d. The total number of devices across all protocols must not exceed 50   SNMP Parameter Maximum Number Number of SNMP devices 10 a Maximum number of messages per day (per server) 1024   a. The total number of devices across all protocols must not exceed 50   Object Limits Object Type Maximum Number Analog values 500 a Digital values 500 a Multi-state values 500 a Analog Input 500 a Multi-state input 500 a Analog output 500 a Digital output 500 a Multi-state output 500 a   a. The total number of combined points must not exceed 500