Building Automation Knowledge Base

Issue Menu pull downs missing from WorkPlace Tech 5.7.1 after installing the Belkin Bluetooth adapter. Environment WorkPlace Tech 5.7.1 Belkin Bluetooth adapter Cause For Visio 2007, un-check the box for Send to Bluetooth. For Visio 2003, un-check the box for COM add-ins. Resolution Field offices have reported an issue after installing the Belkin Bluetooth adapter for use with the MNB-ROAM-IA. The problem is that Workplace Tech menu pull downs are missing (Project, Application); additionally, all of the Workplace Tech options are missing from the Tools pull down ( Configure Communications, Browse Devices, WorkPlace Commissioning Tool, etc.) One result of this problem is that the user cannot re-configure WorkPlace Tech for LON communications, or any other BACnet communications. WorkPlace Tech 5.7.1 with Visio 2007 Open Visio 2007 Open the Tools Pull down. Select the Trust Center Select Add-ins. At the bottom of the screen, COM Add-ins is the default selection. Press GO. In the COM Add-ins box displayed, un-check the box for Send to Bluetooth. Click OK to apply. Close Visio. Open WPT, all menu items should be there. Workplace Tech 5.7.1 with Visio 2003 Open Visio 2003 Open the Tools menu. Select Options, then Security. Un-check the box for COM add-ins. Click OK to apply. Close Visio 2003. Open WPT, all menu items should be there.

Issue When upgrading a Vista from Vista 5.1.3 to Vista 5.1.4, make changes in the Lon network and download it the Xenta master goes offline. This only when running the 911 in low bandwidth. Environment Vista 5.1.4 Cause In the Xenta 911 software version 5.1.4 changes are implemented to support extended characters. This means that when using Xenta 911 in low bandwidth, we need to download the node information to the Xenta 911 using a .cfg file instead of a .xml file. If you have a Xenta 911 with version 5.1.4 it waits for a .cfg file and if you do not have TAC Vista version 5.1.4, it cannot deliver a .cfg file. This means that customers that have upgraded to Vista 5.1.4 need to upgrade all of their Xenta 911s to 5.1.4 if any changes are done in the network. Resolution Upgrade the Xenta 911 to version 5.1.4. Update: This is solved in 5.1.5 and later versions.

Issue Replacements for Satchwell AY series actuators Product Line Field Devices Environment AY Actuator Cause Obsolescence of AY series actuators from Satchwell Options range Resolution The following pop top actuators can be used to replace the AY actuator series:   AY1201                                              AG13U230 AY1251                                              AG23U230 AY1301                                              AG13A230 AY1351                                              AG23A230   For further Knowledge Base information - Types of TAC Erie Pop Top valves and actuators available from Schneider Electric in the UK.

Issue Can I add a DPU on an existing 7792 Sublan? Environment 7910 DPU 7920 DPU 7792 SubLAN Cause The 7792 are for MRs and ASCs only. Resolution A DPU cannot be added on an existing 7792 Sublan.  To correct this: Do a Memory Clear on the controller with a HHC. With the HHC, change the controller to a 7793. This will allow you to have MRs, ASCs And DPUs on the same SubLAN.

Issue Sigma running on a system using layer three switches? Environment Sigma Layer 3 Switches Routing Cause Site is changing all its layer 2 switches to layer three. Resolution Sigma products support IPv4 Layer 3.  Message routing is done using the routing protocol RIP version 1 only. Sigma devices communicate using 32-bit IP address with various subnet masks.  

Warning   Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Confirming compatible Modbus data types available for a Sigma IC3 Modbus Product Line Satchwell Sigma Environment Sigma Release 4_05-SEB (Build 3_43_18) Sigma Release 4_05-SP2 (Build 3_42_48) Sigma Release 4_06 (Build 3_44_14) Sigma Release 4_06 SP1 (Build 3_44_16) Sigma Release 4_07 (Build 3_45_48) Sigma Release 4_07-SP1 (Build 3_45_51) Sigma Release 4_07-SP2 (Build 3_45_58) Sigma Release 4_08 (Build 3_46_57) IC3 Modbus Cause The use of 64-bit is not mentioned in documentation Resolution 16-bit registers are supported with all versions of Sigma. From Sigma release 4 05 SEB (Build 3_43_18) 32-bit registers are supported. 62-bit registers are not supported with Sigma IC3.   The ba077 Modbus 32-bit application note provides information on the engineering of 32-bit registers. https://ecoxpert.se.com/search?documentUUID=74eaf0dd-fbd9-4429-9c82-eb205aa9be07&title=BA077%20Modbus%2032%20Bit%20Values%20-%20Satchwell%20-%20Application%20Note Sigma 4.06 IC3 Modbus Firmware and Release Note https://ecoxpert.se.com/search?documentUUID=cb99b073-d9ab-400e-8e67-2f8343447768&title=Sigma%204.06%20IC3-Modbus%20Firmware%20-%20Release%20Notes Sigma IC3 Modbus 1.n.2 firmware is the latest available version https://ecoxpert.se.com/search?documentUUID=02d88785-9d13-4184-b74a-d1a0b5ce7edd&title=Sigma%20IC3%20Modbus%201.n.2%20-%20Firmware    

Issue Getting error message "page cannot be found" when trying to open TAC Vista Webstation. Environment Windows 2003 Server and IIS 6.0 Cause Enable ASP.NET in Web Service Extensions. Resolution Open the IIS 6.0 (Internet information services). Click on "Web Service Extensions" and make sure ASP.NET is "Allowed". http://www.youtube.com/watch?v=r62cbZx4vhQ NOTE: XP Uses IIS 5.1 and Web Services Extensions do not exists in this version of IIS.

Issue What are the Output ratings on a Digital Output for B3-920 Environment Bacnet MSTP Cause Datasheet Resolution Digital Outputs 8 single pole single throw (SPST) Form C relays (Any two consecutive Form C outputs can be configured as one Form K Tri-state) Output Rating Maximum 3A, 24VAC/VDC, ±1500V transients (Tested according to EN61000-4-4)

Issue A Niagara R2 / ASD integration has two ASD services but serial tunneling only works with one service. Environment Niagara 522 or higher Cause Both services cannot support tunneling simultaneously. Resolution Enable tunneling on one ASD service at a time.  Leaving both services enabled for tunneling will only allow the first ASD service to allow a tunnel connection.  A station restart may be required.

Issue Grant momentary release on a door without ability to modify points Environment I/NET DPU Cause One application would be security guards. You want to grant the guards the ability to momentary - release any door, but do not want to give them the ability to modify points. Resolution Give them access to only graphic pages. These pages should have internal DOs or internal DIs . Since these discrete points are two state, they can be used to trigger event sequences that will only open the doors for brief periods. Last and of course not least, go to the guards host passwords (not your host password), and remove any function you do not want them to have. You will need "Live Graphic Page" and probably several other functions, so you will have to customize this set up to fit your situation.

Issue SevenReports times out OR only collects data based on two criteria - 1.first five seconds 2. cannot display over five hundred values and fails to create a full report. Environment I/NET Seven using SevenReports on Windows based PC. Cause Seven Reports times out when collecting data from the database. Resolution Editing the OS Registry is like having brain surgery. Be careful and clear in your actions. Administrative rights are required. Go to Start\Run and type Regedit drill down on left side folders and follow these steps: HKEY_CURRENT_USER\Software\Business Objectives\Suite11.0\Crystal Reports Designer Component\DatabaseServer BrowseTimeout which should currently have the numerical value: 5 Double click, select Decimal, and change value data to the numerical value: 0 MaxNBrowseValues which should currently have the numerical value: 500 Double click, select Decimal, and change value data to the numerical value: 0 Exit Registry editor and reboot the operating system. This changes the SevenReports to not time out and allowance of over five hundred values.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue In some cases the event and trend database can grow really big although not all the space in the files is used Product Line EcoStruxure Building Operation Environment SQLite Building Operation Enterprise Server Cause Frequent inserts, updates, and deletes can cause the database file to become fragmented - where data for a single table or index is scattered around the database file. Running VACUUM ensures that each table and index is largely stored contiguously within the database file. In some cases, VACUUM may also reduce the number of partially filled pages in the database, reducing the size of the database file further. Read further information here: https://www.sqlite.org/lang_vacuum.html Resolution Stop the Enterprise Server Open SQLiteStudio (link to download) Select "Databases" --> "Add database" Select the event.db or trend.db file from the "historical" folder of the SmartStruxure database folder Execute the following command: vacuum;

Issue Routers / i.Lons configured as repeaters pass everything and consume bandwidth causing throughput / slowness issues in your system. Environment LON physical layer L-IP routers Cause The cause of throughput/slowness issues in a network might be that it is bogged down with needless communication. Resolution Configure router ports as "Repeater" to avoid channel conflicts during the construction phase of a project. After all of the nodes are commissioned, configure all routers as configured routers so that they only pass what is necessary upstream. This is especially important if using i.Lon 1000s, 600s, or Loytec L-IP routers as they will pass that unneeded data onto the ethernet.

Issue What's the latest version available in Pocket I/A? What make/model of handheld device was used in testing? Environment Pocket I/A Cause Would like to confirm the device is running the latest version of Pocket I/A. Resolution Pocket I/A Version 4.1 (Release B) is an update to previous versions of Pocket I/A to support the Microsoft Windows Mobile 5.0 Operating System used with newer handhelds. The features and applications in previous versions of Pocket I/A will continue to operate in Pocket I/A Version 4.1 (Release B). This version was tested using an HP IPAQ HX 2490B with MSMobile 5.0 operating system. Pocket I/A 4.1 can be downloaded from The Exchange Download Center.

Issue DDC Lines show only inconsistently when viewed through a Xenta 527 Web Server Graphic Environment I/NET Xenta 527 5.1.3 and below Cause Issue corrected in 5.1.4 release Resolution Upgrade the Xenta 527 to the latest revision of I/NET or at least 5.1.4 Upgrade Xbuilder to the exact same revision Send the upgraded project files to the upgraded controller.

Issue When copying a trend log in Xbuilder 5.1.6, the green arrows on the signals disappear. Environment TAC Xbuilder 5.1.6 Cause Bug in the code that appeared in v5.1.6 Resolution If you bind something to the signal or reload the project, the green arrows appears again. This issue will be fixed in version 5.1.7.

Issue PC was changed - for example because of a PC crash. Restored Vista and log backups. After that, logged data can be read, but no new values are logged. Environment Vista 5.1.7 Cause Vista 5.1.7 was installed and started on the new computer then the time on the computer was set to a future date by the IT department. During the time the PC clock was set to the future date values were logged. Then the time was set back to present time. The problem now is that "Next log time" will be potentially far in the future so no log will be logged until that date.   Resolution Correct the PC time Restore the log backup and Vista backup again Start Vista

Issue After upgrading Remote Alarm Manager 1.2 to 2.0 none of the settings site specific configuration is carried over and Remote Alarm Manager can't detect the license. Environment Sigma 4 Remote Alarm Manager 2.0 Cause The site has upgraded Remote Alarm Manager through several iterations over time, versions of Remote Alarm Manager prior to version 1.001 stored site configuration data with the source system data. For example in the C:\Sigma\Data\Remote Alarm Manager\ folder, current versions typically store the data by default in:- For Windows XP - C:\Documents and Settings\All Users\Application Data\Schneider Electric\Remote Alarm Manager. For later operating systems - C:\ProgramData\Schneider Electric\Remote Alarm Manager. Resolution There are two possible ways to resolve the issue:- After installation of the software run the Computer Configuration utility (this runs by default) and deselect (uncheck) the Windows Common Application Data checkbox on the "Data Location" tab and enter the path to the current Remote Alarm Manager data location. After Installing the software and running the Computer Configuration utility copy the setup.mdb and log.mdb files from the current location to the default location used by the software:- For Windows XP - C:\Documents and Settings\All Users\Application Data\Schneider Electric\Remote Alarm Manager. For later operating systems - C:\ProgramData\Schneider Electric\Remote Alarm Manager.

Issue Calibration requirement? Environment STD300: 006920121 STD300-300 -50/50 006920141 STD300-300 0/100 Cause Some sensors on the market requires calibration when connected to the controller, in order to function properly. Resolution No calibration is required when connecting the STD300 to a Xenta controller. The sensor is using a 4-20mA output signal, so the controller needs to be configured for this type of signal in order to work with this sensor.

Issue There used to be an Inovonics wireless sensor solution available in our product catalog but this is no longer available. Is there another solution available? Environment All Controllers Inovonics Cause Inovonics devices are no longer distributed, and are only available through third party sales channels. Resolution Unfortunately, we no longer provide these sensors through our distribution channels.  Inovonics and other third party wireless devices are available through external distribution channels only.