Building Automation Knowledge Base

Issue During a Continuum to SmartStruxure 1.2 conversion, getting Unknown Object errors when trying to download to B3 controllers with SmartStruxure. Environment AS b3 Unknown Object Error Cause Non StruxureWare objects exist in the b3 controller. Resolution Set the ACCID of the b3 controller to 0 using a RoamIO. 

Issue Third party device does not provide a place to terminate the shield on the comm bus cable. Environment MSTP Infinet Cause Comm cable shielding is required for MSTP and Infinet buses but a controller does not provide a termination point for the shield. Resolution The shield on a comm cable works something like a drain, by redirecting any electrical interference to ground. rather than allowing it to degrade the data signal. If there is more than one grounding point on a shield conductor, often there is the potential that the two ground points have difference of electric potential.   Such a situation could cause the shield to actually introduce electrical interference as the current passes from the point of greatest potential, through the cable and to the point of lowest potential.  For this reason a shield should always be grounded on one end but never be grounded at both ends.  These days many field bus controllers include non grounded shield terminations that simply serve to connect all shield wires as one continuous conductor that are drained by the master controllers shield termination point which is grounded. Where there is no shield termination, simply make sure that the shields from two comm cables are connected together.  

Issue I/Net Controllers are Supported in the 1.3.x and higher release of Building Operation Product Line EcoStruxure Building Operation, TAC INET Environment Site running I/Net and StruxureWare Building Operation1.3.x or higher Cause Legacy and support for various I/NET controllers Resolution The following controllers are supported: Routers: NPR 2000 TAC Xenta 527 TAC Xenta 527-NPR Site Controllers: 7798b I/Site Controller 7798c I/Site Controller 7793 Micro Controller Interface 7728 I/Site I/O Controller 7780 Distributed Lighting Control Unit 7716 PCU 7718 PCU 7756 PCU 7760 UCI (Unitary Controller Interface) 7700 DCU (MIP01) 7797 ICI (All Versions) SubLAN Controllers: 72xx Unitary Controllers 7760 Unitary Controller Interface (UCI) DPU 7910a Door Processing Unit DPU 7920 Door Processing Unit (DPU 48K) DIU 7930 Digital Input Unit DIO 7940 Digital Input Output Unit SCU 1200 Security Control Unit SCU 1280 Security Control Unit SCU 1284 Security Control Unit MR Controllers (all HVAC) MR-VAV-AX MR-VAV-X1 MR-VAV-X2 MR88 MR88R MR160 MR55 MR55X MR632 MR-AHU MR-HP

Issue Copy/paste does not work for Extended Trend Logs in a Spreadsheet. When attempting to copy/paste an Extended Trend Log, the monitored Trend log is always included in the new Extended Trend Log and it is not possible to change it. Environment Enterprise Server version 1.2 Cause This is a bug which is fixed in version 1.4. Resolution Upgrade to version 1.4 when it is released.

Issue What is the best way to integrate StruxureWare Building Operation with a hotel booking system?   Environment StruxureWare Building Operation version 1.2 Cause The way to integrate with a third party hotel booking system is in the most cases to use Web services. Web Services are programmable applications accessible from standard Internet protocols. You can use Web Services to consume information, such as temperature from a weather service over the internet. Resolution In most cases the best way to integrate StruxureWare Building Operation with a hotel booking system is to use Web Services. 

Issue Get error message "Could not open or load translation table" when trying to save a Menta file after having edit it in StruxureWare Building Operation. Environment StruxureWare Building Operation version 1.2. Cause Error in the installation of the German Language pack. Resolution Reinstall the language pack.

Issue When attempting to create a SOAP Web Service in StruxureWare,  WorkStation crashes after pressing the "Get operations" button for a WSDL file. Environment StruxureWare Workstation version 1.2.0.767 (released 1.2 build) Cause StruxureWare only accepts simple data types in the WSDL file.  Some WSDL files (e.g. Microsoft Exchange Server) uses complex data types (types.xsd) for input parameters and StruxureWare cannot process these data types.   Workstation crashes because of an unhandled exception. Resolution The unhandled exception error crash will be addressed in a future release so that Workstation does not crash upon receiving the error.  At this time, StruxureWare cannot process complex data types in WSDL files, and there are no plans to add this feature.

Issue Adding a named RI (Function Block Diagram) does not appear as a Input in AS or ES Environment StruxureWare Building Operation site with AS or ES using Function Block program Cause Adding a RI (FBD) with the name for example '_PB', it does not appear as a Input in AS or ES Resolution It shouldn't appear as an input on the AS or ES since it is only an input on the Function Block program. You must create the input on the resistive (physical) input on the AS and bind it to the real input on the Function Block. Function Block is a program running on the AS or ES and only will talk to the outputs when bound to the I/O or Input Output object.

Issue ClimateMaster controllers are an OEM version(s) of the I/A MNL LON controllers and can only be added as third party devices in SmartStruxure.   Environment ClimateMaster controllers SmartStruxure Cause ClimateMaster is a channel locked product and will not permit  WorkPlaceTech or WorkPlace Tech Editor to have access to the application via upload or download. Resolution ClimateMaster controllers can only be added as third party devices. For help on adding third party devices consult the StruxureWare Building Operation Web Help. There are three web help topics on adding third party devices: Enterprise Server Automation Server Third-Party Licenses

Issue LonWorks on an AS and replacing the template without deleting devices Environment StruxureWare Building Operation site with LonWorks interface Cause Site would like to replace the XIF template without deleting devices Resolution Unfortunately there is no way to replace the template without removing all devices. Even if the site is fully commissioned and devices are installed, the site must be re-commission and bind everything again. The template cannot be replaced without deleting the devices installed.

Issue Menu options described in Web Reports Reference Guide are not available in the Web Reports Web Interface Environment Web Reports 1.2 Cause User is not part of the Reports Administrators Group Resolution Log into the ES In the system folder, locate the user logged into Web Reports (System>Domains>domain>Users>username) Select that Users "Group Membership" tab Add the user to the "Reports Administrators" Group

Issue What SNVT types are supported in the StruxureWare Building Operation ES and AS? Environment SNVT types ES AS Supported Cause Confirmation was required on what SNVT's are supported. Resolution The StruxureWare Building Operation ES and AS support the current published Echelon master SNVT list, to see the full list, please click HERE.

Issue WorkStation Portal Login Environment SBO Site Cause Will StruxureWare Building Operation include a feature in similar to TAC Vista's Portal Login. In other words, a way to make automated log in from another system (3rd party) and use this to create more and more cloud-like service currently used on TAC Vista Webstations Resolution Currently this is not a feature of the current release of StruxureWare Building Operation. 

Issue While email notifications for alarm conditions are being delivered promptly, Return to Normal notifications are not delivered until the notification is acknowledged at that the workstation. Environment AS ES Email Notification Cause Email Notification is not configured correctly. Resolution Select the Reset checkbox to have an email delivered when the alarm condition clears. The Normal box should read "Acknowledged Normal" since this delivers a notification that the Off Alarm notification has been acknowledged.

Issue What is included when the PIR option is ordered? Environment SE7300 series controllers Cause The SE7300 series controllers can be ordered both with and without the PIR option Resolution If the PIR sensor functionality is ordered as included from factory, code 55 (example: SE7600A5545E) should be used. If PIR functionality is not required, code 50 (example: SE7600A5045E) should be used. PIR functionality can be retrofit at any time. For details and part numbers, please see related documentation.

Issue StruxureWare Network 8000 conversion program is changing some "Logic" blocks to a block type called "Invert".   Could this be causing missing pointer issues? Environment SBO 1.2 and later Network 8000 conversion program with any Network 8000 GCM file. Cause This is as designed; see Resolution for explanation.   Resolution A Logic object is 'Migrated" as an Invert object if only used as a single invert gate. The other objects that reference that object as a pointer are changed also to reflect the block name 'Invert'. This is documented in the Technical Reference Guide in section 89.7.

Issue Upgrading the Automation Server firmware from version 1.0 to 1.2 or 1.3 fails Upgrading the Automation Server firmware from version 1.1 to 1.3 fails AS is going into failsafe when attempting to upgrade it to version 1.2 Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation 1.2 and 1.3 AS-L AS-B Cause It is not possible to upgrade an AS more than one version at a time. Resolution Upgrading from 1.0 to 1.3 should be done as follows:: Install Device Administrator version 1.1 (if not already done) and upgrade the AS to firmware version 1.1 After the upgrade has finished and the AS is ready, upgrade to version 1.2 from Device Administrator version 1.2 When the AS is ready again, upgrade to version 1.3 from Device Administrator version 1.3  

Issue When importing shortcuts the following warning/error occur WARNING: The property, Target, xxxxxxxx, which has been ignored. Binding Limitations across multi-server configurations Environment SmartStruxure 1.2 / 1.3 Cause Building Operation does not import bindings in a multi-server scenario. If bindings are included in an exported solution, Building Operation displays a warning that the references were not created during an import. Therefore, you must manually recreate referenced bindings: From the Enterprise Server to a value on an Automation Server From an Automation Server to a value on the Enterprise Server From an Automation Server to a value on another Automation Server As a shortcut is basically a binding between two objects, then this holds true in this instance. Resolution Although bindings can be created (hence shortcuts created) across multi-server environments once you export these objects and then attempt to import these at later time or import across a different server, these bindings will be removed. The import process will provide a message "WARNING: The property, Target, , which has been ignored"; these objects are listed in the warning box.  A "Copy to clipboard" option is available so that these can be copied to Notepad (or similar) and then manually re-entered. Refer to the following help topic (you will need to login to the Online help to view this information). http://help.sbo.schneider-electric.com/topics/show.castle?id=5528&locale=en-US&productversion=1.3&a=1  

Issue AS communicate to ES using Telephone line? Environment SmartStruxure site  Cause Allowing remote access where broadband/ethernet is not available. Plus redundant access when the LAN goes down. Resolution ES and AS communication with the current release requires Ethernet communication. The use of a modem or telephone lines for communication between AS and ES has not been developed. This however is on the roadmap and will be included in a future release. The AS does have USB ports facing down for future connection to external devices such as telephone modems, printers, memory expansion, and expansion modules.  

Issue EcoStruxure Building Operation Demo Database Package Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation site Cause EcoStruxure Building Operation Demo Database Package and going between releases. Resolution All current and previous sales packages/demo databases can be found on the Exchange for download. Note: The Demo Database package is a sales and marketing tool for your use "as is." It is not supported through Product Support Services (PSS). If you have product specific technical issues such as installing the software applications (e.g. License Administrator, Enterprise Server) PSS may be able to help. However, PSS does not support the Demo Database contents or features. The Demo Database can be re-installed to return to its original state.