Issue Receive an error: "The user session is lost, no specific reason has been set." when logging into StruxureWare Building Operation WebReports from Internet Explorer (browser), while Reports from within Workstation work fine.  Receive an error: "The user session is lost, no specific reason has been set." when logging into StruxureWare Building Operation WebReports from Internet Explorer (browser), and get no Reports folder within Workstation. Login Screen appears as expected, but when attempting to log in with the user name/password; It times out and comes with the message 'Failed to establish connection with server.' Product Line EcoStruxure Building Operation Environment Building Operation WebReports 1.1 / 1.2 Cause The error is most likely due to ports been blocked and/or the incorrect port settings entered during the WebReports installation process. When installing (or upgrading) WebReports, you must enter this information on each occasion as this information is not retained from previous installations. If you need to change these settings, then you should follow the procedure detailed below. Resolution If installed on separate machines, then check the firewall settings and ensure the ports used for the Enterprise Server and the Report Server are not blocked.  If this does not resolve the issue or if you are running both the Enterprise Server and Report Server on the same PC, then the Enterprise Server port configuration during the WebReports installation may need to be changed.  This is achieved as follows: this, and follow these key steps: Run the WebReports Installation setup program, and at the Setup Type prompt, select Upgrade from... Proceed through the other options as normal. Once you reach the Reporting Agent setup, make sure you enter the correct URL (path and port number - this is unique for each installation) used during the Enterprise Server setup. Continue through the other settings as required - Ensure that any Path and URL ports are set correctly.  Once you complete these settings, the WebReports Installer package then goes through the following checks and installation: Checking Installation Requirements Pre-upgrade Configuration Installation of Reporting Agent, WebReports, and WebReports Service Post-Installation Configuration Installation PublishedReports After the above steps, the upgrade is completed. This will now allow login to the WebReports URL using your web browser. For additional assistance in installing/upgrading WebReports, refer to the online help website. 

Issue Viewing Script time from the editor can show incorrect time Product Line EcoStruxure Building Operation Environment Building Operation Automation Server, AS, ASP, ASB, AS Classic Building Operation Enterprise Server Building Operation WorkStation Script Program Editor Cause Scripts use Local Server time, but the Clients like Script Editor or WorkStation expecting a server to be UTC. The result is that during Daylight Saving Time, the time seen in the script editor may appear an hour out. Resolution During debugging of Times or Dates or DateTime Values, it is helpful to "Print" the Datetime to a string as this will show actual time being used rather than the Clients interpretation of the time (See script below).The client will take the Server time as UTC and apply offsets to achieve its "Local" time, which can give an incorrect time. The UTCOffset property can be used to correct for time zones but there is no DST(Daylight Saving Time) offset available until v4.0.

Issue What is the b2 and i2 Controller Object Format property used for? Product Line EcoStruxure Building Operation Environment Continuum Conversion i2 Controller objects b3 controller objects Cause i2 and b3 Controller objects include a a Format field for objects created using the Continuum Conversion tool. What is this used for and how does the value effect the operation?     Resolution These Format values are propagated through the Continuum Conversion Tool for reference only and have no impact on operation in EBO. The values cannot be modified. In EBO there are two ways to configure numeric display formats. -In WorkStation property pane and watch window, the number of decimals displayed to the right of the decimal point is inherited from the WorkStation PC's regional settings. This setting applies to all values displayed in WorkStation except for values in graphics. -In graphics, the number decimals displayed to the right of the decimal point is configured value-by-value in the Graphics Editor.   The format value is not stored in an EBO export and if objects are manually created, then standard formats are used for the type of object created .

Issue Deleting logs from External Log Storage takes a very long time. Workstation becomes unresponsive when deleting trends from External Log Storage. Product Line EcoStruxure Building Operation Environment Building Operation Timescale Database Cause The deletion process can take a long time on large PostgrSQL databases, sometimes as much as an hour.   Workstation must complete the deletion process before it becomes available for other tasks.   When logged into Enterprise Server to delete a trend that was hosted by a child server (Automation Server), Workstation tags the log for deletion.  The AS that held the original log, will survey the trend_meta table every hour to check for pending flags, and will then delete logs that are flagged.  This can cause the deletion to be delayed by as much as an hour.   Resolution The following method should be used when deleting trends from External Log Storage: The trend must no longer exist in EBO. Log on locally to the server that hosted the associated trend.  Then deleted the trend from the System\External Log Storage folder. Indexing the trend_data table can improve the speed of deletion dramatically in large PostgreSQL databases (1 TB or larger).

Issue The SmartX Controller Advanced Display requires internet access in order to activate the Kiosk Mode on initial startup. Product Line EcoStruxure Building Operation Environment SmartX Controller Advanced Display v2 and v3 SmartXKiosk Cause The SmartX Controller Advanced Display requires internet access in order to be activated on initial startup, site IT departments may need to allow access for activation to proceed. Resolution Internet access is required only once during initial installation to activate the Samsung license If you are in the Americas, enable access to these servers:  Server Port gslb.secb2b.com 443 us-prod-klm.secb2b.com 443 us-elm.secb2b.com 443 If you are in China, enable access to these servers:  Server Port china-gslb.secb2b.com.cn 443 china-klm.secb2b.com.cn 443 china-elm.secb2b.com.cn 443 If you are in Asia, Africa, Europe, or other regions, enable access to these servers:  Server Port gslb.secb2b.com 443 eu-prod-klm.secb2b.com 443 eu-elm.secb2b.com 443   For additional communication paths, refer to the online help topic Information Technology System Planning Guide

Issue Upgrading from EBO 2.0.x to 3.0.x causes I/NET to become incompatible. After upgrading to 3.x the I/NET controllers do not come online. Product Line EcoStruxure Building Operation, TAC INET Environment EcoStruxure Building Operation (version 3.0.1 and later) I/NET Seven Software (version 2.44 and above) Cause I/NET Seven Software is built using a 32-bit interface. Starting with EBO 3.0.1, EcoStruxure requires the use of a 64-bit interface. Resolution For INET seven to operate with EcoStruxure Building Operation 3.0.1 it is necessary to obtain a 64-bit DLL from the Exchange and install it in the INET installation prior to the upgrade. Search for INET IPortAPI64 - Software on Exchange.  Download the IPortAPI64_EBO.dll. Unzip the DLL and copy the DLL to the same folder as the 32bit INET install, by default this will be C:\Program Files (x86)\INET Seven folder. Note: if INET was installed in a different folder this can be found by examining the Windows registry key ”INETSevenPath” at HKLM\SOFTWARE\WOW6432Node\CSI - Control Systems International\I/Net 2000/Configurations. Install EcoStruxure Building Operation 3.0.1 When the ES restarts the InetPlugIn will connect to InetIoSrv via the 64-bit IPortAPI64_EBO.dll.

Issue When setting up the TH90x series thermostats there are communication limitations.  Unable to pull multiple registers.  Some registers are only in Celsius, regardless of the display setting. Product Line EcoStruxure Building Operation, Field Devices Environment SpaceLogic TH903 Series Thermostat SpaceLogic TH907 Series Thermostat Cause The TH903/TH907 does not support multiple/block register reads in Modbus.    The following parameters will show their value in Celsius only via Modbus communication regardless of whether the display is showing values in Celsius or Fahrenheit:   All SpaceLogic Series TH9xx thermostats Register 30 - Function Code 3/6 - Room Temperature (from the remote Modbus Controller) Register 1 - Function Code 4 - Actual Room Temperature 7 Day Programming Versions of TH900: Register 26 - Function Code 3/6 - 7 Day program schedule, heat set-point Register 27 - Function Code 3/6 - 7 Day program schedule, cool set-point Register 30 is used by the customer to override the current temperature. This register expects a value to be written to it every 15 seconds. If no values are written to it every 15 seconds, then it will populate with our internal temperature sensor value. Resolution Registers must be read one at a time rather than in groups. When using Modbus write the set-point values in Celsius. 

Issue Getting error message when selecting Character set file for the TAC  Xenta Operator Panel (OP).     Product Line EcoStruxure Building Operation, TAC Vista, Xenta OP Environment TAC Xenta OP EcoStruxure Building Operation Microsoft Windows 10 Cause Microsoft Windows 10 does no longer allows the software to change files in all directories. Resolution Manually open up the directory C:\Program Files (x86)\Schneider Electric EcoStruxure\Building Operation 3.2\WorkStation\CharSet.lib Select the Charset you want to use, depending on the language, and copy the file. Remove the extension, so that the file is named Charset, without any extension. Manually open up the directory C:\ProgramData\Schneider Electric EcoStruxure\Building Operation\WorkStation\Function Block Editor Paste the copied file here.

Issue Automation Server Classic support for hosting MPX or RPC Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Classic, AS-P, AS-B Building Operation SmartX MPX, MPC, MPV field controller Building Operation SmartX RPC field controller Cause The original Automation Server (Classic) can be set up to fully host (host server) and configure both MPX and RPC devices, but the Architectural Guidelines do not specify how many devices can be fully hosted. Resolution Full hosting of MPX, RPC is only supported and tested on AS-P, AS-B and Enterprise Server. This is confirmed in the MPX and RPC Specification Sheet. "MP-C/MP-V/RPC can either be used as a standalone BACnet/IP field controller or as part of an EcoStruxure BMS with a SmartX AS-P or AS-B server or an Enterprise Server as the parent server." MPX, RPC can be simply be BACnet hosted on an Automation Server Classic, but the use as parent or host server is not supported or tested.

Issue TLS Error seen when attempting to export WebReports data from the displayed report as follows: Unable to download ReportsView.aspx (IP address) Unable to open Internet site, the requested site is not accessible or can not be found  Product Line EcoStruxure Building Operation Environment Building Operation WebReports 3.0.x and above  Internet Explorer (used within WorkStation) and Google Chrome Web Browsers Cause To download files, Internet Explorer must create a cache or temporary file. In Internet Explorer 9 or a later version, if the file is delivered over HTTPS, and any response headers are set to prevent caching, and if the Do not save encrypted pages to disk option is set, a cache file is not created. Therefore, the download fails Resolution See Microsoft documentation on how to correct this.  Typically Method 1 will correct the issue. Cannot download files from secure websites - Browsers | Microsoft Docs

Issue PCT workstation displays message “Server version not compatible with client", when restoring a server configuration with new IDs. Product Line EcoStruxure Building Operation Environment Buildings Operation Project Configuration Tool Cause When backing up and restoring an AS-P/AS-B with a new ID in PCT at EBO 3.2.2.61, when logging back on with PCT using the installed EBO workstation,  the message “Server version not compatible with client" is displayed Resolution PCT is the offline programming tool but, it launches the workstation installed on the computer. If the workstation version on the computer is EBO 3.2.2.61, Hotfix 3.2.2.4002 (CP3) is required to be installed on the computer running PCT, taking the computer’s installed workstation version to 3.2.2.4002.

Issue Clarity is needed on the new ES License Inheritance feature available in EBO 3.x Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server  Building Operation Enterprise Central Building Operation SmartX Server (AS-P, AS-B) Cause The evolving Licensing Model of EBO has offered the option of Embedded Licenses in SmartX Servers, such as SNMP Licenses, since EBO 2.x.  The concept of Inheriting Licenses from an ES into a SmartX Server is a new option which can be used from EBO 3.1 onward, although the original Embedded License option still remains, but what does this actually mean? Resolution In EBO 3.1, SNMP Licenses may be inherited from an ES into any number of child SmartX Servers (up to limits defined in relevant Architectural Guideline documentation).   In EBO 3.2 SNMP and TimescaleDB. Licenses may be inherited from an ES into any number of child SmartX Servers (up to limits defined in relevant Architectural Guideline documentation).   'Inheritance' means that an ES License will be shared down to its child SmartX Servers while also being retained for use by the ES.   Note: SmartX Servers must be running the minimum supported 3.x version for Inheritance to function There is no such thing as a 'Site License' that can accommodate multiple ES There is no Licenses Inheritance from an EC

Issue The Optimum Stop feature of the OPT function block in Menta / Building Operation Function Block Editor does not auto-adjust, even when the auto-adjust parameter is enabled. Product Line EcoStruxure Building Operation, TAC Vista Environment Xenta 281 Xenta 301 Xenta 401 Menta FBD Cause This behavior is by design, although it is not made clear in the Menta documentation.  The auto-adjust feature only works with Optimum Start, not Optimum Stop.  The optimum stop time is calculated from a fixed Outside Air Temperature vs time curve.  As some compensation, both end points of the curve are manually adjustable for both time and temperature.  For the optimum start, only the time parameters of the curve end points are manually adjustable. Resolution The optimum stop curve must be manually adjusted over succeeding days until an acceptable stop time is achieved.

Issue Samsung’s Knox security protection on your phone or tablet data is out of date. Product Line EcoStruxure Building Operation Environment Building Operation SmartX Advanced Display v2 Cause   One of the security features contained within the Android operating system is Samsung Knox which the Advanced Display uses. Samsung Knox needs to get security updates periodically and needs to be online to the Internet to receive these updates. As a security feature if Samsung Knox is out of date it can stop the operation of some of the apps. For further information, see the Samsung’s Knox website. If Samsung Knox security needs an update when the AD-Link is launched then one or both the following messages may appear on your display.   Resolution Firstly, if the Advanced Display v2 is not running SmartXKiosk v8.2 and SmartX AD-Link v8.0.apk, then the latest versions are not installed and a request can be made by raising a case with your local product support team for the latest releases. To resolve the Samsung Knox issue, carry out the following procedure: Connect the Advanced Display to a WiFi network that has Internet access. Re-start the device. Confirm the phone or tablet still has an internet connection. Launch AD-Link. (several license windows will appear on your display). The SmartX AD-Link app should now run.

Issue The 0–10 measured output voltage from the RP-C’s Ub terminals may not provide the expected voltage. Product Line EcoStruxure Building Operation Environment SmartX Controller RP-C Cause On the RP-C controller's the Ub return terminals although internally connected to each other are isolated from ground (-). Resolution Add a ground reference connection between ground and one of the return terminals of the controller. Example if the controller is stand-a-lone using terminal 3, which is an isolated terminal and can be used for the connection.  

Issue How to create a proper XLSX/Excel template under Alarm Triggered Notification of EcoStruxure Building Workstation, in order to receive the Multi trend logs report in the XLSX/Excel format. Product Line EcoStruxure Building Operation Environment EcoStruxure Building Workstation Cause Additional information is needed to create a template for presenting multi-trend log information in Excel XLSX format.    Resolution Below screenshot shows where users can select the Report format and XLSX template.   The multi trend log containing four Interval Trend Logs 1 to 4 with their time stamp is shown as below as an example   In order to get the XLSX multi trend log report in XLSX/Excel format upon receiving a trigger, the following XLSX template needs to be used containing two rows: The first header row contains the column headers from the trend log. The second row include the <Multi Log List> command   Here is final report in Excel/XLSX format:  

Issue Notification Report Template creates blank data if External Log Storage is enabled Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Notification Report Template External Log Storage PostgreSLQ TimeScale Cause The default timeout for a Notification Report Template is 5s. If External Log Storage is enabled and logs are being added to the report, the timeout may need to be increased. Resolution The screenshot below shows a Notification Report Template where the default timeout of 5s caused an empty Report to be created (both an email and csv file were seen to be empty). Increasing the timeout to 20s resolves the issue.    

Issue Want to add the RP-C devices to the PCT project by using Device Discovery Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Building Operation Workstation Cause All communication from the SmartX Servers is blocked when using the PCT. Resolution The Device Discovery command does not work in the PCT.  This can be done after the project has been deployed.

Issue Could we have 128 characters passwords in Struxureware?  Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Building Operation Workstation Cause In earlier versions of SBO (version 1.7), the password was limited to 100 characters.   Resolution In EBO version 2.0 and 3.0, 128 character passwords are allowed. Passwords have been tested with 500 characters.    

Issue AS-P that has infinet devices connected to it, crashes during the Spring time-change of daylight savings. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Andover Continuum, infinet devices Cause Infinet schedules are sent down to the controller on a weekly basis. Having changed from default to be on Sunday between the time of 2:00 AM and 2:59 AM causes issues during daylight savings time "spring forward" due to that hour time span not existing. This causes the AS-P to crash. Resolution If you have schedules being download differently from the default time interval, ensure that they are not being done on Sundays, between the time of 2:00 AM and 2:59 AM. If they are, update them forward or back an hour to avoid further issues.