Issue
Samsung’s Knox security protection on your phone or tablet data is out of date.
Product Line
EcoStruxure Building Operation
Environment
Building Operation SmartX Advanced Display v2
Cause
One of the security features contained within the Android operating system is Samsung Knox which the Advanced Display uses. Samsung Knox needs to get security updates periodically and needs to be online to the Internet to receive these updates.
As a security feature if Samsung Knox is out of date it can stop the operation of some of the apps.
For further information, see the Samsung’s Knox website.
If Samsung Knox security needs an update when the AD-Link is launched then one or both the following messages may appear on your display.
Resolution
Firstly, if the Advanced Display v2 is not running SmartXKiosk v8.2 and SmartX AD-Link v8.0.apk, then the latest versions are not installed and a request can be made by raising a case with your local product support team for the latest releases.
To resolve the Samsung Knox issue, carry out the following procedure:
- Connect the Advanced Display to a WiFi network that has Internet access.
- Re-start the device.
- Confirm the phone or tablet still has an internet connection.
- Launch AD-Link. (several license windows will appear on your display).
The SmartX AD-Link app should now run.
