Issue
Notification Report Template creates blank data if External Log Storage is enabled
Product Line
EcoStruxure Building Operation
Environment
- Building Operation Enterprise Server
- Notification Report Template
- External Log Storage
- PostgreSLQ TimeScale
Cause
The default timeout for a Notification Report Template is 5s.
If External Log Storage is enabled and logs are being added to the report, the timeout may need to be increased.
Resolution
The screenshot below shows a Notification Report Template where the default timeout of 5s caused an empty Report to be created (both an email and csv file were seen to be empty). Increasing the timeout to 20s resolves the issue.
