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Issue Moving / transferring VisiSat license(s) from a PC to another Product Line Satchwell MicroNet Environment Satchwell VisiSat 2.0 / 2.1 Cause There may be a need to replace your VisiSat PC or to transfer licenses to be used on another PC. The procedure below explains how to export a license file for each license on the existing PC, which you then transfer and import into the new PC. Resolution Refer to Moving VisiSat Licenses which has been extracted from the VisiSat Engineering Guide for the procedure to move / transfer the VisiSat 2.1 licenses. Refer to Transferring VisiSat version 2.0 license to Computer running VisiSat 2.1.

Issue Creating a Desktop or Start Menu icon for I/NET Host Tool Product Line TAC Vista Environment I/NET Seven Host Tool Cause In some cases instead of using the Vista Workstation menu option "Tools > I/NET Host Tool", it is sometimes more efficient to start the I/NET Host Tool from either a shortcut or link on a graphics page. Once this shortcut has been created it can be easily linked too to provide this functionality. Resolution To create a Desktop icon or Start Menu entry for the I/NET Host Tool: Use the Start Menu to find the I/NET launch Icon (All Programs\INET\INET) Right click and select "Send To -> Desktop (create shortcut)". Right click on the Desktop Icon and select properties. In the general tab change the first field from INET to INET Host Tool. In the Shortcut tab add "/vista" to the Target field so the final result is: "C:\Program Files\INET Seven\INetW.exe" /vista You can now place the icon anywhere on your desktop or in your start menu. TAC Vista Server must be started, and in some cases Workstation must have been started and logged in at least once and before using this shortcut or an error message about I/NET being unregistered will be encountered. Also refer to Incorrect or missing I/NET Host Tool license for additional information when running a full version of I/NET on the same PC.

Issue How long and what topology can the IOU bus be on a Netcontroller? Product Line Andover Continuum Environment IOU Modules Netcontroller Cause Maximum cable distances and topologies required. Resolution The Standard RS485 modules can only be connected in a bus (Daisy Chain) topology, no star or "T" topology can be used. The maximum distance from the Netcontroller to the last module in the bus is 600M using a low capacitance cable like the Belden 9729. If you have to create a free topology network with a star or "T" topology then you must use FTT-10A Netcontroller and IOU Modules. See What is the advantage of having a Doubly Bus Terminated Topology segment VS Free Topology in a LON FTT 10A setup? for details on the FTT-10A module wiring or the I/O System Reference Guide for further installation details.

Issue Once the controllers UTC setting is set and and committed in the Controller Configuration webpage, when they are rechecked they have returned to the default setting of 0. Product Line Andover Continuum Environment CX99xx CX9680 ACX57xx BCX9640 BCX9680 CX9702 Cause This is a known issue. Resolution Since the controllers UTC setting cannot be set properly from the controller web page, it must be set from a Plain English program in the controller. See Set the UTCOffset of a controller using a PE program.

Issue When Webstation is opened, no images are shown and formatting (styling) is missing. Product Line TAC Vista Environment Webstation Cause The Webstation application doesn't have access to or can't parse the stylesheet. Resolution 1: Uninstall Webstation (including hotfixes) 2: Install Webstation by right clicking the installer and selecting "Run as administrator" 3: Run "Webstation Corrections"

Issue When points show Old Data some processes may cause equipment to shut down. Product Line TAC INET Environment I/NET Cause When a value is out of range in I/NET, any control referencing it will also be out of range. For systems with communications issues this can be a problem for indirect points such as Outside Air Temp. DDC modules contain a Failsafe Output Control Point which can also over come this obstacle. Resolution Refer to What does it mean when a point goes "OLD" in I/NET? with information on how to prevent points from going "Old". If the point continues to go old you can use this process to account for the old point: For this example assume that you are monitoring OAT with an indirect point Connect to the controller with the indirect point that is going old. (OAT) Create a duplicate of this point that is internal. Call it "OAT_mirror" ensure that it has a relatively short scan interval Add a Calculation to OAT_mirror Use this expression: AV(P0,P1) Set P0 as OAT Set P1 as OAT_mirror Click okay Change any control logic referencing OAT so that it references OAT_mirror Results: The AVG calc function will ignore any old value. This means that while the OAT point is valid the OAT_mirror will quickly change to equal to it. When the OAT point goes old the OAT_mirror point will retain it's current value until the OAT point is no longer old. For information about triggering an alarm when a point goes old, view Triggering an alarm or message if a point goes old in I/NET For further Indirect Point "Old Data" Filtering Techniques read I/NET Indirect Point "Old Data" Filtering Techniques

Issue A modem is already connected to a remote site's tap. Settings in the modem need to be changed. Can this be done by dialing into the modem in its present configuration? Product Line TAC INET Environment I/NET remote site communicating via dialup modem Cause The remote site's modem needs to be connected to a PC or Laptop. Resolution No, a modem can not be configured by using its present configurations. Windows HyperTerminal is suggested to edit modem settings. Refer to TCON 226 (Dial Applications) and TCON 101 (Taps and Repeaters). For emulated tap set up, refer to the appropriate Controller TCON. Issue A new SCU 1284 out of the box that you are setting up and it shows up with an * in Netcon. Product Line TAC INET Environment SCU 1284 Netcon Cause SCU's manufactured before 2009: There is really nothing wrong with the SCU itself, but there may be an Eprom on the board that is not the correct one. It is the one that is used for the SCU 1280. Newer SCU's: This is generally caused by an incorrect setting in the MCU configuration Resolution Verify that you have the correct MCU configuration settings. An SCU 1284 should be set to DPU. An SCU 1280 or 1200 should be set to DIO. Check Network configuration to see if the issue has cleared up. If it has not cleared up try the following: Delete the item from Network Configuration and allow it to repopulate. Ensure that the DIP switch is set to the correct address. Follow the instructions to reset the SCU located in Reset Instructions for 1200 Series SCU. Then reload the bin file. If you are still having issues then the best option is to send that unit back and have it replaced with another.

Issue Lost NL220 dongle Product Line TAC Vista Environment NL220 Cause Lost NL220 dongle. Resolution Unfortunately, we cannot offer replacement dongles for the NL220 software. The licensing of the software is actually handled by the dongle. The only way we have to replace them is with a new order with Newron Systems. Sometimes rehosting the new dongle does not work. Unable to host a replacement NL220 dongle for a lost dongle contains information that may help if this problem occurs.

Issue When you add a new Xenta controller to a LNS system you get the SNVTs assigned to another controller already in the system. Product Line TAC Vista Environment Lonmaker NL220 Menta Cause The new controller had a program ID that is already in use in your LNS system. In large LNS systems it is possible to get two program ID that have been randomly generated to have the same ID. Resolution If your Xenta controller displays the SNVTs from an existing controller in your LNS system follow these steps to correct the issue. Delete the new Xenta device you have added to the system In the Menta application for the Xenta device select (Options - Program specification) and take note of the program ID If you have a NL220 System use this NL220 Program ID Check.pdf to check for and correct a duplicate Program ID If you have a Lonmaker System use this Lonmaker 3.2 Program ID Check.pdf to check for and correct a duplicate Program ID Changing the ID is documented in How can two controllers of different types be assigned the same program ID?

Issue Get Authentication Mask The entire Disk RTI subsystem is damaged. Please consult the software provider. Product Line TAC Vista Environment Aladdin Privilege Administrator 2.01 Vista IV Licensing Cause Unspecified, but a PSU-specific fix file is the only way to correct the situation. Resolution Note: Beginning 2012, PSS will no longer support the Privilege License System. The Tamfs26 Server will be retired along with TAC License Server software. The following is for informational and archival purposes only. PSS does not have the ability to provide this file to our customers. Contact Product Support and provide the PSU ID. A PSU-specific fix file will be generated and sent back via email. Install the fix file Install the original .plf file again. Exception: If the fix file cannot be installed, make sure that the PSU ID printed on the sticker matches the PSU ID that it presents itself when running Dongleutil. If they do not match, see Error "License run-time information is damaged. Contact software vendor. PSU ID: XXXXXXXX PSU Type: Unknown subfamily: 255".

Issue How can a new Source website account be obtained? Product Line TAC IA Series Environment Repository for all I/A files from legacy programming tools to new released versions or updates of Niagara and WorkPlace Tech Cause New employee of a Schneider Electric branch or partner Resolution The Source has been deactivated and all files have been migrated to The Exchange. Navigate to The Exchange Extranet and register for a new account. For more information on registration, see Register for The Exchange.

Issue How to configure I/NET Tools to link to an Internet URL. Product Line TAC INET Environment I/NET Seven - Windows XP or Windows 7 Cause Requirement to open a specific URL from an I/NET graphic page, without setting this as the default homepage (in Internet Explorer). Resolution There are a couple of ways you can do this: Create a shortcut as follows (Works in Windows 7 operating system): Open Windows Explorer and browse to the location you wish to create this shortcut. From this nominated file location create a shortcut (Right-click > New > Shortcut): Within the Create Shortcut dialog add the URL (e.g. www.google.com) Name the shortcut and select Finish: Now browse this new shortcut into I/NET Tools > Define Tools (for information on how to do this refer to User Definable Buttons and Tools) In some cases when performing the above on a XP machine you can get and an error indicating file association which can be configured in your Control Panel Folder options, alternatively you can create a batch file (This info is also in the Online Help file for I/NET) - duplicated below: The following example describes how to create a tool that will open http://www.msn.com in your system's default web browser. Using Notepad, create a new text file and type the following line of text: start http://www.msn.com Save the file to your PC as OpenMSN.bat. Add a new tool, select the OpenMSN.bat batch file that you just created.

Issue Adding a Xenta Server to a Vista System for I/NET to Vista Integration Product Line TAC INET, TAC Vista Environment I/NET Vista Xenta 527 I2V Cause For systems with both I/NET security and Vista HVAC, this allows for a single point to monitor alarms. Resolution At least one of the routers on the I/NET system must be a Xenta 527 Web Server. Start Vista Server Open Vista Workstation Right click on the Vista Server object and select New>Device>Xenta 527 Name the Device Right Click on the Xenta Server Object and select Edit. XBuilder will open If your 527 already has an XBuilder Project File Select Project>Get From Target Enter the IP address of the 527 and the root password Select Get the Full Project Click on the I/NET object and verify settings have imported If your 527 does not already have an XBuilder Project File Click on the TAC_Xenta_527 root object in the Network Pane Add the TCP/IP and SMTP settings as required Click on the I/NET object Add the I/NET link information and reference hosts Right click on the I/NET object and select Insert TAC I/NET Network Click Add Files Add all save files for that link Click Ok Select Vista Database>Save You will need to repeat this process for all I/NET links to have full I/NET integration into Vista. See Additional settings necessary to receive Vista Alarms from an I/NET point to configure Alarms.

Issue How to share the thermostat data (room temperature, setpoints) among Xenta 102-AXs? Product Line TAC Vista, EcoStruxure Building Operation Environment Xenta 102-AX with or without plug-in Cause Using the wrong SNVT in Xenta 102-AX or sending the nvoEffectSetPt incorrectly will result in different unit behavior among Xenta 102-AXs. Resolution Assign the Xenta 102-AX wired with the thermostat to be the master (A), and other Xenta 102-AXs to be slaves (B to N). Use the built in SNVTs to transfer data from the master to slaves as shown in the diagram below. Sharing space temperature Bind master's nvoSpaceTemp to slaves' nviSpaceTemp. Make sure set Node Minimum Send Time and Node Send Heartbeat to be a non-zero number. (Read more information in Values sent from a 102-AX via SNVT bindings are not making it to the receiving controller.) Sharing setpoint It is recommended to share the setpoint through the normalized nvoEffectSetpt in order to have the same unit behavior between the master and slaves. Read more information about how the nvoEffectSetPt is calculated and displayed in Xenta 102-AX Effective Setpoint (nvoEffectSetPt) Calculation. The steps of sharing the setpoint among Xenta 102-AXs are listed below: Set occupied/unoccupied heating and cooling setpoints on the master and slaves. The suggestion is to use the same setpoints setting on the master and slaves if want all rooms to operate in the same manner. In Xenta 102-AX plug-in Select Operating Parameters tab. Set the Cooling Setpoint and Heating Setpoint to desired value Without Xenta 102-AX plug-in Find SCPTsetPnts under VAV_Controller. Set the Cooling Setpoint and Heating Setpoint to desired values. Set master's nviSetpoint under VAV_Controller to a desired temperature (eg. 72 °F or 22 °C). Set the nvoEffectSetpt to be normalized. In Xenta 102-AX plug-in Select Operating Parameters or I/Stat Configuration tab. Under Effective Setpoint Source choose Norm of Heating and Cooling Setpoint Without Xenta 102-AX plug-in Find UCPTvavSelection.ESS under VAV_Controller Set UCPTvavSelection.ESS to 1. (Default is 0: Actual Setpoint). Bind master's nvoEffectSetpt to slaves' nviSetPoint. Make sure set Node Minimum Send Time and Node Send Heartbeat to be a non-zero number. (Read more information in Values sent from a 102-AX via SNVT bindings are not making it to the receiving controller.) Additional Suggestions: If the number of slaves is more than 30, it is better to tier up the transaction as shown below.

Issue What Xenta hardware is officially UL 864 listed? Product Line TAC Vista Environment Xenta UL 864 Cause Many consulting engineers would like documented proof that the hardware within a smoke control system is UL 864 tested and approved. Resolution The Schneider Electric Xenta UL 864 case file, outlining exactly what Xenta hardware is approved for UL 864 systems can be obtained at: www.UL.com Navigate to the bottom of the home page under Resources links and click on Online Certifications Directory Find the UL File Number field and type s5393 The Schneider Electric Xenta file will show up and click the link UUKL.S5393 under the link to file column. This will show you all of the Xenta hardware that is UL 864 certified, and can be installed in an official smoke control system. For more information, see UL Listings for Xenta Product Line.

Issue When downloading the Menta file to a Xenta 300 controller, an error "No such Entity" happens. Product Line TAC Vista Environment Vista Menta Cause Looking into the Menta file, it seems that there is over-limit of work area of Menta. The Menta application is not so complex. There shouldn't be such problem. The problem is due to so many time schedule entries for each time schedule block. Each time schedule entry will occupy some memory of the controller. There are multiple time schedule blocks in the application. That's why the work area will exceed the limit. Resolution Decrease the Max. entry number of each time schedule block to 1 or what you need. Then download the application file to Xenta controller. For more issues about "No such Entity", please refer to Vista Workstation Error: 'No such entity' in value column.

Issue Cannot see an NPR across a wide area network (WAN) Product Line TAC INET Environment NetPlus Router (NPR) Wide Area Network (WAN) Cause There are several reasons why this may occur: The Cisco/3Com/etc. routers are doing network address translation (NAT) The network uses Variable Length Subnet Masking (VLSM) and the routers use Classless Inter-Domain Routing (CIDR). See the other FAQ on this. The correct reference host is not specified in the configuration profile. The correct reference host is specified, but that profile was not set to active. The wrong subnet mask was used. Resolution For issues with VLSM and CIDR (Cause 2 above), see Can NPR 2000s be installed on a network that implements VLSM and CIDR. In any other case, see Customer Advisory 2003.

Issue Time Schedules link page grayed out in Xenta 555/731 Product Line Satchwell MicroNet, TAC INET, TAC Vista Environment Xenta 555, 731 XBuilder Cause To correct a earlier issue with read only access in Xentas running 5.1.0 and previous releases "TAC ACCESS” has been added to the URL property of the link page. With XBuilder 5.1.0 and prior, it looks like this: URL = /wm/micronet/timeschedulethisnode=Time_schedule_01_.2.2.TS.102.56.0.129;itemname=Time schedule 01 With XBuilder 5.1.1 and later, it looks like this: URL = /wm/micronet/timeschedule?thisnode=Time_schedule_01_.2.2.TS.102.56.0.129;itemname=TACACCESSTime schedule 01 Resolution To update the link, re-drop the time schedule on the link and the link page will then operate correctly. If your time schedule link page is still grayed out also see What to check when viewing your Xenta 555 webpages and finding areas/pages grayed out.

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