Issue
Error states: "Ensure that Vista Server is started" when trying to log into TAC Vista Workstation. The server is started.
Product Line
TAC Vista
Environment
- TAC Vista Workstation 4.2.5, 4.3.0-4.5.0, 5.0.0 and higher
- Microsoft Windows XP Service Pack 2
Cause
Microsoft Windows XP Service Pack 2 has security changes/upgrades from previous service packs. This affects the DCOM permissions that Vista Server relies on. a variety of other reason could result in an error in DCOM parameters in later operating systems.
Resolution
Vista 4.2.5
- Apply settings described in this TPI to get TAC Vista to work properly.
Vista 4.3.0-4.5.0
- Apply settings described in this TPI to get TAC Vista to work properly.
Vista 5.0.0 and higher
- Apply settings described in TAC Software Installation Manual available on The Exchange Download Center.
- This can be done using the DCOM Utility in Helpful Vista Utilities - Configure DCOM instantly, Register ASP.NET.
- Error Message: Ensure that Vista Server is started lists manual steps to access DCOM.
