Issue
After upgrading from EcoStruxure Energy Expert (formerly Power Manager) from version 1.0 to 1.x or newer, the licensing no longer works.
Product Line
EcoStruxure Building Operation
EcoStruxure Energy Expert
Environment
- Energy Expert (formerly Power Manager)
- License Administrator
- Power Monitoring Expert
Cause
There can be some confusion on what licenses are required to run Energy Expert. There are also differences between version 1.0 and 1.x or newer licensing.
Resolution
EcoStruxure Energy Expert License
In order to use Energy Expert, an Energy Expert license is needed to be purchased before the previous 90-day trail license expires. The EcoStruxure temporary license (evaluation) is only for EcoStruxure Building Operation software and does not include Energy Expert
It is important to remember that EcoStruxure Building Operation licenses are needed to work along side Energy Expert (e.g. Workstation, Enterprise Server, etc). The EcoStruxure Building Operation licenses need to be activated separately. How to activate, release and/or transfer a license in EcoStruxure.
Energy Expert Version 2 and 3 Licensing and Upgrading
If upgrading from a previous Power Manager 1.x site to Energy Expert 2.x or 3.x a new license(s) will be required. In order to obtain your new license(s), please follow the procedure found in TPA-EBO-19-0001.00 - EcoStruxure Energy Expert v2.0 License Upgrade. (Full support ends 2022 and limited support ends 2024)
Energy Expert Part numbers and Licensing
The part numbers for version 1.x or newer are listed below.
- PSWPMNCZZSPEZZ - Base Energy Expert license
- PSWDENCZZNPEZZ - PME license entry range
- PSWDMNCZZNPEZZ - PME license mid range
- PSWSANCZZSPEZZ - Standard PME. license
For a full list of both current date and obsolete part numbers please download the following spreadsheet https://ecoxpert.se.com/pme-digital-power-launch)
Activating a License
Full guidance for activation of your licenses can be found on Page 55 of the Energy Expert 3.0 Solution Guide
The Energy Expert 3.0 installer and documentation, can also be found here EE 3.0
