Issue
Unable to login to Workstation. Getting error "Requested license is not available on the license Server" even though the license for the StruxureWare Enterprise Server is valid.
License server does not support this feature (Error code: -18)
Product Line
EcoStruxure Building Operation
Environment
- StruxureWare Building Operation v1.3/1.4
- WorkStation
- Enterprise Server
- License Server
Cause
When using Network Licenses this possibly indicates there was no valid WorkStation license. The Enterprise Server license does not also provide a Workstation license to run Workstation.
If using Local Licenses, such as the Evaluation / Demo license and you are attempting to connect to an Enterprise Server from a separate WorkStation, the License server and the demo license file must be installed on both the Enterprise Server and each Workstation since the local license can not be shared between computers. Check Online help for additional detail.
Resolution
Network License:
A new WorkStation license is required to use WorkStation. This would need to be acquired and added to the license Server. The part numbers for these are below.
|
WorkStation software (including editors) Part number |
Product name | Description |
| SXWSWWORK00001 | SW-STATION-STD-0 |
WorkStation Standard, 1 concurrent user license, (no maintenance subscription included) |
| SXWSWWORK00002 | SW-STATION-PRO-0 |
WorkStation Professional, 1 concurrent user license, Professional WorkStation version includes Editor licensing, (includes TGML Graphics editor, Function Block & Script Programming, no maintenance subscription included) |
Depending on what your requirements are, it may be possible to use the WebStation instead of a dedicated WorkStation for light monitoring duties. There is no part number for WebStation; it is a default feature of the Automation Server and Enterprise Server (with no need for additional licensing) in v1.3.
Details on the WebStation and WorkStation can be found at the below links.
Local License:
If using Local Licenses, such the Evaluation/Demo license and you are attempting to connect to an Enterprise Server from a separate WorkStation, the License server and the demo license file must be installed on both the Enterprise Server and each Workstation since the local license can not be shared between computers. Check Online help for additional detail.
