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Label: "ecostruxure building operation"

View in: "Building Automation Knowledge Base" | Community

1824 Posts | First Used: 2018-09-06

Building Automation Knowledge Base

Issue Third Party MSTP controllers are not able to be discovered. Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation Automation Server (AS) 3rd party controllers Cause MAC address of the Automation Server's MSTP Network was not configured properly. Under the AS > BACnet Interface > MSTP Network the MAC address is changed from the default value of 0. Resolution Change the MSTP Network MAC address from the erroneous value back to 0 and third party controllers will be discovered properly.

Issue Is it possible to 'hot swap' IO modules? Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation I/O Modules Cause Some critical applications require 24-hour operation. Resolution The I/O modules allow hot-connection of terminal bases and hot-swapping of the modules to their bases. This design ensures continuous power and communication during service operations.

Issue Cannot see a SE7300 Room Controller when connected to a BACnet MS/TP network. Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices Environment SE7000 Series SE7000, SE7200, SE7300, SE7600, SE76x7 Ex Viconics branding VT7000 Series Viconics room stats with BACnet communications Cause Units are shipped from the factory with the BACnet network disabled. Resolution Power up the unit. Press the middle button down for 8 Seconds (It is either the Override or °C/°F Button depending on model). Enter the password if it has been set, or leave as the default 0 for no password (as shipped from the factory). Use the down key to find the "Comm Addr" value. By default this is set to 254 BACnet communications disabled. Adjust this to the desired value within the valid range of 1 to 127, but also ensure it is in the range of your BACnet Max Master setting on the connected system. Once set, power off/ on the unit to change the address to the new value. The unit should now be visible on the BACnet MS/TP network. Note: The SE7xxx Room controllers will auto baud to match your MS/TP network, there is no baud rate setting to adjust. Also any password set on the SE7xxx controller must be temporarily disabled to allow the middle button to operate correctly. For further information on installing the Room Controllers please see SE7000 Series Installation Instructions.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue Even though "Clear when enabled" is configured on a trend log, the trend data is not cleared when the log activation is triggered. Product Line EcoStruxure Building Operation Environment Enterprise Server Automation Server Trend Logs Cause The property "Clear when enabled" only affects the trend data when the trend log goes from disabled to enabled. This is not the same as the activation method of the trend log. Activation method changes the Status from Stopped to Started etc. Resolution To activate the "Clear when enabled" setting configured on the trend log: Select the Trend log, right-click on it and select Activation, then select "Disable trend log". Select the Trend log, right-click on it and select Activation, then select "Enable trend log". See the following online help topics for further information on Activation: Trend Log Activation Actions Menu - Activation Submenu

Issue How does the offline detection work between an Enterprise Server(ES) and a SmartX server Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Cause There is no online poll between an ES and a SmartX server, but the SmartX server will be considered as offline if it doesn't respond to any kind of message from the ES. Resolution The ES is constantly asking the SmartX server for new events and alarms so at least every second the ES will communicate with the SmartX server. If one of the messages from the ES is not responded by the SmartX server the ES will send out 3 more with a second in between, if no messages are answered by the SmartX server the ES will consider the SmartX server as offline. There is a 30 seconds delay before the offline alarm pops up in the alarm viewer in Workstation.

Issue How is a Pulse Digital Output (BACnet Binary Output) created via a Continuum Conversion Product Line EcoStruxure Building Operation Environment b3 Controller Infinet Controller Continuum Conversion Cause A Continuum Infinet Output created as Elec Type Digital has Format $###, as below When this is converted to EBO, a Type "BACnet Digital Output (Continuum) binary-output" is created. Resolution The Format needs to be modified to ###.### or #.###, as below The BACnet binary output created in the conversion will now be a "Digital Pulsed Output" Summary below

Issue Created a digital schedule in an Automation Server folder and it never changed the value of the digital value Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium (AS-P) Building Operation Automation Server Bundled (AS-B) Building Operation Automation Server (AS) Cause Digital value bound to a digital schedule failed to change the value at a time when a scheduled event should have triggered. The probable cause is that the Automation Server time setting is incorrect. Resolution Configure Date and Time of an Automation Server: Click on the Automation Server in workstation Go to the Date & Time tab Set the proper time zone and save the changes. Use Network time synchronization or manually adjust the time if needed and save the changes again. Note that it might take some time before changes to the Date & Time settings affects the Automation Server system clock if you use Network time synchronization.

Issue Workstation error when logging into a remote Enterprise Server. Enterprise Server has available client licenses. 'No valid client license available. (Error -5: No such feature exists.)' Product Line EcoStruxure Building Operation Environment EcoStruxure Building Workstation EcoStruxure Building Operation License Administrator Cause Workstation is trying to check out a license from the local computer. The License Server is on the Enterprise Server computer and the Enterprise Server license has been activated on the Enterprise Server computer. Resolution On the Workstation computer, run the License Administrator and change the License server address from the default '@localhost' to the IP address of the Enterprise Server. Refer to License Server Address on Web Help. License server address default: Change to License Server IP address (example below):

Issue Report or Extended Trend Log not showing the most recent data Product Line EcoStruxure Building Operation Environment Interval Trend Logs Extended Trend Logs Cause The extended trend log will only pull information from the Trend log when the Threshold is reached. Resolution OPTION 1 - Use the maximum Transfer Interval property. Edit the Extended Trend Log Change the Maximum Transfer Interval property from "Disabled" to the maximum time you want to go between updates in the extended trend log. NOTE: You should not set every extended trend log to 1 minute as this will cause unneeded strain to the system. If you need current data, look at the Trend Log. Use Extended Trend Logs and Reports for Historic information. OPTION 2 - Use the Transfer trigger variable Create a Digital Value on the Enterprise Server. This can be controlled by a program or a schedule to force the Extended trend log to update before reports are run Edit the Extended Trend Log Set a the Transfer trigger variable as the Digital Value created above. There are many options with Extended Trend Logs, see System Reference Guide chapter 40. Additional Notes 1. Extra care should be taken when configuring B3 and Infinet Extended Trend Logs - See Technical Reference Guide for full details. "You configure extended trend logs differently in Infinet (and b3) devices than you configure extended trend logs in other EcoStruxure Building Operation devices. For example, you bind the Monitored trend log property to the Infinet device (and b3) point or value configured for trend logging. Also, the Threshold property is not relevant when monitoring extended trend logs regardless of the value you specify. Finally, you cannot use smart logs when configuring extended trend logs in Infinet devices (and b3). Instead of using smart logs, you use the Maximum transfer interval property to specify the transfer interval." (Technical Reference) 2. To debug logging issues the Force transfer is very helpful, Force transfer Executed by the user to manually force a transfer even though transfer threshold is not reached. (Right click on the Extended Trend Log/Activation/Force Transfer)

Issue Unable to set Units on an AI created in Building Operation Menta Editor The Units drop down list appears but is blank Product Line EcoStruxure Building Operation Environment SmartStruxure (all revisions) Building Operation Menta Editor Analog Input/Output Cause Menta Editor gets the units from Building Operation WorkStation. If the Menta Editor is launched from the Start menu, then there is no connection to WorkStation and units will not be displayed in Menta Editor. This is a known issue which will not be corrected. Resolution All Menta applications should be opened from within the Workstation: Right click on the "Programmable Xenta" object Select "Edit"

Issue Receiving message that KB2919355 must be installed when installing SQL Server 2016 on Windows Server 2012R2 Product Line Andover Continuum, EcoStruxure Building Operation, TAC Vista Environment Microsoft SQL Server 2016 Windows Server 2012R2 Cause To Install SQL 2016 on Windows Server 2012R2 you must have KB2919355 installed. Resolution To install KB2919355 you must first install KB2919442. Once this patch is installed then you will need to install KB2919355. After this patch is installed you will need to restart the server. After the reboot you should be able to restart the SQL server install and complete it. Links for the required patches Download Windows update KB2919442 Download Windows update KB2919355

Issue Can B-Link repeaters be used with EcoStruxure Building Operation? Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation site release 1.xxx and higher Cause Need to add repeater(s) for EcoStruxure Building Operation Resolution For communication using RS-485, the versions of B-Link BACnet MS/TP Repeaters repeaters shown below were tested and passed for EcoStruxure Building Operation use. Part Number Description B-LINK-AC BACnet MS/TP Repeater, 120/240VAC B-LINK-AC-OP BACnet MS/TP Repeater, 120/240VAC, open class no enclosure B-LINK-AC-S B-LINK, AC, SMK B-LINK-DC BACnet MS/TP Repeater, 24VDC B-LINK-DC-OP BACnet MS/TP Repeater, 24VDC, open class no enclosure B-LINK-DC-S B-LINK, DC, SMK B-LINK-F-AC B-LINK, AC, FIBER B-LINK-F-AC-S B-LINK, AC, FIBER, SMK B-LINK-F-DC B-LINK, DC, FIBER B-LINK-F-DC-S B-LINK, DC, FIBER, SMK Note the supported cable diameter in microns: 62.5/125. The first number, 62.5, refers to the diameter of the fiber cable's core. The second number, 125, refers to the diameter of the outside of the fiber cable's cladding. For more information see: BACnet b-Link MS-TP Repeaters - Andover Continuum - Specification Sheet b-Link Series - Andover Continuum - Installation Sheet Additional information about Fiber diameters from The Fiber Optic Association Fiber cabling information for an Infilink i2210 and the B-link-F Series

Issue StruxureWare Building Operation Workstation Logon fails when logging onto Localhost:80. Product Line EcoStruxure Building Operation Environment Windows 7 Windows 2008 Server Windows 2008 Server R2 Cause The line in the system Host file that defines the Localhost is commented out with a hash or pound sign (#). #127.0.0.1 Localhost Resolution Open Notepad. Right-click and select the option to "Open as an Administrator." Go to C:\windows\system32\drivers\etc and open host. Remove the # in front of 127.0.0.1 Localhost Save the file.

Issue Schneider Electric Energy Online Query Tool requires log data collected to be in 24 hours time format. Product Line EcoStruxure Building Operation Environment SmartStruxure Automation Server Cause The Automation Server time display format (24 hours or 12 hours) is dependent on the settings of the computer where the client application is installed. In StruxureWare Building Operation, this would normally be the WorkStation software. If the computer which the Workstation software is installed is set for 24 hours time format, then the AS date and time, Trend charts etc. will display the time in 24 hours format. Resolution The Query Tool documentation indicates that it gets data from the StruxureWare Building Operation server (in this case, an AS) and creates the required output format (CMEP, ERM or Vizelia). In this case, the Automation Server time format does not matter. It is the time format settings of the computer where the Query Tool is installed that matters. Ensure that the Query Tool computer time is in 24 hours format.

Issue Script error when navigating menu in TGML graphic in 1.4. Graphic was working fine in 1.3. Product Line EcoStruxure Building Operation Environment Workstation Enterprise Server Automation Server Cause In releases prior to 1.4, graphic objects were not unloaded when navigated away from. This has been fixed in 1.4. As a result of this change, If a TGML has a navigate in a script (by using invoke) this could cause a script error if there are scripts on parent elements. Resolution Open the graphic Navigate to the script and edit, or view in source mode Add evt.stopPropagation(); before the invoke in the Click() function. For an updated version of the component without the error, go to the community: Navigation Menu (JF/Denmark) rev 2.

Issue ISO 9001 certificate for Schneider Electric Buildings Product Line EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices,Other, TAC INET, TAC Vista Environment Management Certification Certificate for the Design and Manufacture of Building Management System Controllers, Devices and Electronic Systems Cause ISO9001 certificates are sometimes requested for different projects. Resolution Download the ISO 9001:2015 certificate here.

Issue JPEG image added to a TGML graphic displays in Workstation but not WebStation Product Line EcoStruxure Building Operation Environment TGML SmartStruxure WebStation Cause It is possible there is something in the JPEG compression used for a specific image file that does not allow it to display in a web browser. The majority of JPEG images will work fine. Resolution In Windows Explorer, right-click on the image file and select Open With Open with any image editing program more advanced than MS paint, for example, Microsoft Office Picture Manager Select File > Export (in some programs this may be under the Edit Menu) Any Export will force the file to re-compress. It may also be advisable to lower the quality of the JPEG export in some manner to ensure fast load times on the web. Save the file Edit the Graphic in the TGML Editor, click on the Content Property of the Image object Click on the "..." icon Select the newly compressed image file and click open Save the TGML graphic and view in Workstation and Webstation.

Issue What address to use to email/SMS alarms from a SmartStruxure Server, Xenta controller, or Vista to a cell phone Product Line Andover Continuum, EcoStruxure Building Operation, TAC INET, TAC Vista Environment Xenta Servers Xenta 511, 527, 701, 711, 721, 731, 913 Vista Server Automation Server Enterprise Server Email, SMS, Text Alarms Cause Vista and SmartStruxure are only capable of sending out SMTP email alarms; however, it can accomplish a "paging" or SMS functionality by sending emails to mobile providers' default email addresses. Resolution For the following services use: T-Mobile 0123456789@tmomail.net Virgin Mobile 0123456789@vmobl.com Cingular 0123456789@cingularme.com Sprint 0123456789@messaging.sprintpcs.com Verizon 0123456789@vtext.com Nextel 0123456789@messaging.nextel.com AT&T 0123456789@txt.att.net 0123456789 = the 10 digit cell phone number When setting up the "From" email address in the Server Setup, it needs to have an @xyz.com for example, at the end of the from address to allow the text message to go through. Note that these addresses could change and you should consult your service provider for details.

Issue Function Block Alarm on delay value reverts back to a value of 0 after you save the Function Block application. Product Line EcoStruxure Building Operation Environment Building Operation Workstation 3.0.2 and below MP-x controllers (MP-C, MP-V) Cause This is a known issue and is due to be fixed in an upcoming release of Building Operation. Resolution The workaround of adding a delay object in the Function Block program (as shown below) and connecting this before the Alarm is currently the only option until this fix is released.

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Building Automation Knowledge Base

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Intelligent Devices Forum

Third Party MSTP controllers are not able to be discovered

Is it possible to 'hot swap' IO modules?

SE7xxx Room controller will not come online in BACnet

OP panel shows a ! after a value

"Clear when enabled" does not cause the trend log data to be cleared

Offline detection between an Enterprise Server and a SmartX server

Pulse Digital Output from a Continuum Conversion PWM Pulse Width Modulation

Digital Schedule in Automation Server does not change a bound Digital Value

Workstation error when logging into a remote Enterprise Server 'No valid client license available. (Error -5: No such feature exists.)'

Report or Extended Trend Log not showing the most recent data

Unable to set Units on an AI created in StruxureWare Building Operation Menta Editor

Issues installing SQL Server 2016 on Windows Server 2012R2

B-Link Repeater with EcoStruxure Building Operation

StruxureWare Building Operation Workstation cannot log on to Localhost:80

Automation Server Time Format for Schneider Electric Energy Online Query Tool

Script error when navigating menu in TGML graphic following upgrade to 1.4

ISO certificate for Schneider Electric Industries SAS Building Business

JPEG image added to a TGML graphic displays in Workstation but not WebStation

Email/SMS addresses to send alarms directly to a cell phone

Alarm delay not saved in a MP-C Function Block application