Issue
When attempting to register a system, an error page is shown indicating a server error in the /ebo application
Error Text:
- Runtime Error
- An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security settings). It could, however, be viewed by browsers running on the local server machine.
Product Line
EcoStruxure Building Operation
Environment
- WorkStation
- Registration
- Windows Server 2012 R2 and above
Cause
While the error message points to an error in the back end server, it is actually due to a setting on the client PC. Enhanced security configurations in Internet Explorer on Windows Server systems, is blocking required content from being run. EcoStruxure Building Operation WorkStation uses Internet Explorer as the built-in browser and is therefore affected by this.
Resolution
While the enhanced security measures can be disabled altogether, the resolution with the smallest impact is to add the URL of the registration portal to trusted sites in Internet Explorer.
- Open Internet Explorer
- Open Internet Options
- Select the Security tab
- Click Trusted Sites
- Click Sites
- Enter the registration portal URL: https://registration.smartstruxure.schneider-electric.com
- Click Add
- Click Close
- Click OK
After doing so, restart WorkStation, and attempt the registration again.
For more information, refer to the WebHelp topic EcoStruxure Building Operation Registration Page is not Displayed.
