Issue Unable to relay Email not working Product Line TAC Vista Environment Vista SMTP Cause If an error "Unable to relay" is returned, this is most likely because authentication is not sent to the SMTP server. Resolution Go to Vista Server settings At the email tab set proper authentication (TAC Vista Technical Manual Chapter 3.3 explain this more in detail) You may need to consult with the IT department on site For more information on troubleshooting sending emails from a Vista server, see Troubleshooting Sending Emails from a Vista Server.

Issue Vista compatibility for video integration in Workstation. Product Line Pelco, TAC Vista Environment Vista Workstation Integral Digital Sentry 4.1/4.2, 7 Cause To pull video into a Vista Workstation front end, the digital recorder software version must be of the correct type and version. Resolution Download TAC Vista Compatibility Matrix for a complete list of Vista compatibility.  < <   5.1.8 5.1.7 5.1.6 5.1.5 5.1.4 5.1.3 5.1.2 5.1.1 5.1.0 5.0.3 5.0.2 5.0.1 5.0.0 Integral Digital Sentry 4.1/4.2 X X X X X X X X X         Integral Digital Sentry 7 X X X X X                   Only Pelco Integral Digital Sentry DVRs are compatible. Individual DVRs are not listed for Vista compatibility because Vista is actually communicating with the Digital Sentry software, which is running as a Video Server.  Ensure the software version is Digital Sentry 4.1, 4.2, or 7, depending on the Vista version.

Issue Remote Alarm Manager running with TAC Vista loses the connection to the license file. Environment RAM pre 2.1 Remote Alarm Manager License file Cause Remote Alarm Manager fails to recover after its license management briefly loses a valid license from the TAC license server Resolution This issue is now corrected by installing the RAM Software Release 2.1 Then follow the upgrade options in the RAM Release 2.1 Release Notes documentation.

Issue Vista 5.0.3 Graphics Editor crashes when you right-click on a graphics page in Workstation and click edit. Here is the error message: Could not load file or assembly 'TAC.Interop.TacosOI, Version=5.0.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040) FileLoadException at TAC.Graphics.Windows.Vista.VistaSystemProxy.Create(String server, String user) at TAC.Graphics.Editor.EditorApplication.CreateApplicationForm(ReadOnlyCollection`1 commandLine) in C:\TAC\VistaSw\V5030\Graphics\Editor\EditorApplication.cs:line 90 at TAC.Graphics.Editor.SingleInstanceApplication.<>c__DisplayClass3.b__1(Object splashFormSender, EventArgs splashFormEventArgs) in C:\TAC\VistaSw\V5030\Graphics\Editor\SingleInstanceApplication.cs:line 79 at System.Windows.Forms.Form.OnShown(EventArgs e) at System.Windows.Forms.Form.CallShownEvent() at System.Windows.Forms.Control.InvokeMarshaledCallbackDo ThreadMethodEntry tme) at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj) at System.Threading.ExecutionContext.runTryCode(Object userData) at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme) at System.Windows.Forms.Control.InvokeMarshaledCallbacks() Environment Vista Workstation 5.0.3 TAC TGML Graphics Editor 1.0.3 Cause An error occurred at installation and the Graphics Editor must be removed completely and reinstalled. Resolution Shutdown the Vista Server and Workstation. Uninstall the TAC Graphics Editor 1.0.3 from the Control Panel of the PC. Delete the entire C:\Program Files\TAC\GraphicsEditor directory that is left behind from the un-install. Download the TACGraphicsEditor103.exe from The Exchange. Re-install the TACGraphicsEditor103.exe

Issue What virtual environments are supported for use with Security Expert? Product Line Security Expert Environment Security Expert Microsoft SQL Server Cause Which specific virtualization software has been qualified to work with Security Expert? Resolution No specific virtualization software has been qualified with Security Expert. The Security Expert Compatibility Matrix describes support for Virtual Environments as the following.   The Security Expert server is supported on Virtual Server Environments. However, Schneider Electric reserves the right to request customer replication of any errors in a non-virtual environment. When installing under virtual server environments special care must be taken to ensure that the system requirements are met by the virtualized hardware. The VM must be carefully reviewed with regard to resource and performance before completing any installation.

Issue Video is not displaying or it's displaying with a black screen when using Continuum 1.81, 1.90 and 1.91 with Digital Sentry 4.3 or 7.x Environment Continuum 1.81 Continuum 1.90 Continuum 1.91 Digital Sentry Windows XP Windows Server 2003 Windows Server 2008 Cause Continuum 1.81, 1.90 or 1.91 is incompatible with the Digital Sentry API 4.3 or 7.x  Resolution Use the Digital Sentry version 4.2 Download and install DSConnex hotfix CAUTION: Installing the hotfix for Digital Sentry 7.x slows down videolayout and videomonitor with Digital Sentry units that have v4.2 installed. Increase the amount of virtual memory on the PC to 4096. NOTE: the files that were contained in the hotfix were incorporated into 1.92 and above

Issue Information on the features that Video Monitor supports and details on how to configure it on a Continuum Workstation. Product Line Andover Continuum Environment Continuum v1.90 and above. Cause There does not seem to be a specific manual for Video Monitor. Resolution What Is Video Monitor? Video Monitor is CyberStation's powerful video-surveillance tool. Video Monitor, available in CyberStation Version 1.9 and higher, allows you to view live and recorded video images from cameras assigned to doors or points that trigger alarm events. It allows you to monitor doors, immediately capture video images from doors, unlock a door, monitor door status, monitor a person's access to doors, and get alarm information as soon as it happens. You customize the way Video Monitor operates using its powerful configuration tool, Video Administrator. Using Video Administrator, you can attach up to 16 cameras to a door or point. Video Monitor is launched when an event associated with the door or point triggers an alarm. Another video surveillance monitoring tool, VideoLayout, is also available for video matrix-frame viewing. The system may be configured to use either Video Monitor or Video Layouts as your primary video interface to alarms. Also see reference to supported features in the Feature Blast for v1.90 when Video Monitor was first added to Continuum. Configuration There is a large amount of information in the Continuum on-line help files that discuss how to configure Video Monitor in detail. See the Continuum online help contents and search for "Video Monitor."   Note: The Video Monitor option must be enabled on the Continuum Security Key to able to set this up and use it. This comes standard in v1.90 and above and can be enabled on your Key if it is not already.

Issue Is a certain version of Technician Tool Mobile Application compatible with all versions of StruxureWare Building Operation? Product Line EcoStruxure Building Operation Environment Building Operation Technician Tool Automation Server Enterprise Server Cause The Technician Tool will always be backwards compatible, meaning that the latest version of the tool will work with any version of SBO. Older versions of the Technician Tool may not work with a newer version of SBO. Resolution Please note: Mobile experience to be replaced with EcoStruxure™ Building Operation v2.0 WebStation. For further information, please refer to Notice of Withdrawal of the Building Operation Technician Tool Always use the latest version of Technician Tool Mobile Application when possible, as that will work with all SBO versions.

Issue Are the current Veeder Root Xdrivers compatible with the TLS450 and TLS2P console? Environment Xdriver Cause The current Xdrivers are compatible with the Veeder-Root TLS350 Console. Are the current Veeder-Root Xdrivers compatible with the TLS450 and TLS2P console? Resolution No. The current 1st and 2nd Generation Continuum compatible xDriver for Veeder-Root TSL300/350/350R is not compatible with the TLS450 or TLS2P. For the current Xdriver see Leak Detection Systems Drivers on The Exchange  Download Center.  

Issue Valve Datasheet & Catalogue Actuator Datasheet & Catalogue Sensor Datasheet & Catalogue Field Device Datasheet & Catalogue Peripheral Datasheet & Catalogue HVAC Control Devices Selection Tool Environment Actuator Valve Sensor Field Device Peripheral HVAC Control Device Selection Tool Cause Need for valve and actuator information. Need for sensor information. Resolution For European and American Field Device and Valve datasheets/technical publications and catalogues click here to go to the website and select which range that is required. Or the EMEA  sensor catalogue  or the valve and actuator catalogues can be download from the Download Center For the Sensor selection tool click here. For the Heat Meter selection tool click here. For the Cross Reference selection tool click here. 

Issue SmartStruxure with BACnet interface, points from BACnet devices are displayed in a graphic, list view etc, initially everything works fine and the point's value updates normally but after sometime of operation (days or weeks) the value stops updating. Value maybe shown as 0.00 or ... or with a green circle or red X that indicates a bad variable. Environment Automation Server Enterprise Server BACnet interface B3 Third party BACnet devices Cause Software defect in version 1.3 (including SP1) and below. Resolution Please note that if 1.3 SP1 has not been applied it MUST be applied before installing the hot fix. Contact Technical Support to obtain hot fix 1.3.0.11403 Provide site details Apply the hotfix

Issue End connection kits needs to be ordered separately, specified depending on application Product Line Field Devices Environment VZ219E VZ319E VZ419E VZ219C VZ319C VZ419C Cause The end connection kits needs to be ordered separately.  Resolution 1 (one) kit / port  on valve is required, i.e. a VZ219 needs 2 kits, and VZ419 needs 4 kits. See data sheet for details.  

Issue VTState value displays 204 before the phone is answered. When a message is played the VTState goes directly to 301 when it should wait until the message has completed.   Environment I/O Module Continuum CyberStation CX9900 CX9680 Cause The cause of the problem is unknown, but flashing the firmware will typically resolve the issue. Resolution Flash upgrade VT-1 IO to most recent firmware. If the most current firmware is already installed, reflash the unit with the same version firmware. Buildings Business Extranet Software

Issue On a 7718 controller, why do none of the discrete outputs provide 24vdc when energized? Product Line TAC INET Environment I/NET site Cause Using the 7718 controller, why do none of the discrete outputs provide 24vdc when energized Resolution Verify that fuse F9 is not open. (TCON106)

Issue How to configure an exception mode of a TAC Xenta 121 device to use terminal load as the activation input. Environment TAC Xenta 121-HP TAC Xenta 121-FC ZBuilder Cause To use Terminal Load in an Exception mode both the version of ZBuilder as well as the version of the system program of the TAC Xenta 121 device must be taken into consideration.  Resolution TerminalLoad used as input to Exception mode in Xenta 121 ZBuilder version Firmware <1.14 Firmware 1.14 Firmware > 1.23 < 5.1.3 No Yes 1 No 5.1.3 No Yes 1 Yes 2 5.1.4 No Yes 1 Yes 2 5.1.5 or later No Yes 1 Yes 1 Only exception modes 7 and 8 can be used for this; this is done by selecting Space Temp as the activation input for the exception mode and also setting nciAppOption2.bit12 manually in the device (in Vista Workstation this point is Applic.UCPTappOptions2.bit12). These steps are described in TPA-MALR-09-0003.00. 2 Only exception modes 7 and 8 can be used for this; the activation input can be correctly set as Terminal Load in the exception mode in ZBuilder.

Issue Using an End-User Dongle to license XBuilder or Menta when Vista Server is not installed Environment Vista 5.1.7 and older XBuilder Windows XP Menta Cause License may not be able to install due to previous license file conflicts. Resolution Install or re-install the TAC License Program found on Exchange Select Start>All Programs>Schneider Electric>TAC Tools>LMTools (or Start>All Programs>TAC>TAC Tools>LMTools Click on the Start/Stop/Reread Tab Click on "Start Server" Click on "ReRead License File" Close LMTools and Start XBuilder If the option is available, it is preferred to host the license to a MAC address instead of a dongle ID.

Issue Setting up a Xenta 121-HP to properly control a heat pump that has an internal reversing valve control, separate termination blocks for heating and cooling, and an isolation valve. Typically a unit with this configuration is designed to operate with a standalone thermostat that will signal a cooling call or heating call separately depending on the setpoint. A manufacturer in which this specific situation has been documented in the past has been McQuay heat pumps. Product Line TAC Vista Environment ZBuilder LonMaker NL220 Vista Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Cause If the 121-HP is configured in ZBuilder without a reversing valve but still has an isolation valve, it causes the isolation valve to close in certain situations. As seen in the screen capture below, when the reversing valve is unchecked, ZBuilder activates the "Compressor operation" setting box. The choices are either for the compressor to operate in cooling mode or heating mode. If cooling mode is selected then the 121-HP will close the isolation valve in heating mode and vice versa. Resolution There are two options that can be used to allow the 121-HP to control this specific kind of heat pump setup. Turn the 121-HP into a 121-FC Note: Using this method will completely change the controller and all bindings will be lost. It is suggested that the controllers be labeled 121-FC to help minimize future confusion. This method does not allow for a time delay between the isolation valve opening and the compressor command. Instead each goes off of different terminal load levels. Download the latest NXE-APB files for the 121-FC off of the Exchange Extranet. Then download the 121-FC APB file into the controller. Reference Downloading new NXE or APB files using Lonmaker for LonMaker and Downloading new NXE or APB files using NL220 for NL220 download help. Once the 121-HP has been converted into a 121-FC, set the template up with the following settings. Cooling set to On/off Primary heating set to On/of Fan set to On/off The final setting is to create a point that can be used as the isolation valve. Go to the Configuration tab > Free I/O > Function input and activate aux pump function. Underneath the activation, check aux pump active in heating mode and aux pump active in cooling mode. This aux pump feature will turn on whenever there is a terminal load and turn off in the deadband. Use a Relay with Traditional Heat Pump Setup In order to accommodate this type of setup, the following items and settings need to be in place. A relay needs to be installed off of the 121-HP The ZBuilder template needs to be configured in a typical heat pump configuration with a reversing valve present, isolation valve, and a single point dedicated to the heating/cooling compressor command. Under the configuration tab > Application > Valve configuration > Reversing valve, it should be set to a closed contact in heating mode The wiring diagram below is how the unit needs to be wired up to run properly. In this example K1 is the fan command, K2 is the reversing valve command, K3 is the heating/cooling compressor command, and K4 is the isolation valve command.

Issue Using I/NET2000, Can a site change a filemaster setting? Environment I/NET2000 Cause Using I/NET2000, can a site change a filemaster setting? Resolution Not, without difficulty. Setting a pc as a filemaster makes irreversible changes in software. We, in tech support have not found a way to reverse them, short of uninstalling Inet, deleting the root directory, and removing registry entries. Then reload Inet software. See pages 1-12 through 1-14 of TCON 237, Technical Reference Guide for a discussion of filemaster functioning.

Issue Using I/NET Audible Alarms with Remote Clients No audible alarms with Remote Client configuration Product Line TAC INET Environment I/NET Seven Software 2.42 and newer I/NET Remote Client or Remote Client with I/O Server Cause The functionality was changed with the following TrackRecord 5940 fix in I/NET 2.42: Alarms in a Remote Client do not get an audible alarm Only clients configured as "Remote Client w/IO" are capable of routing alarms/events to the server. The masking on clients configured as "Remote Client" will not cause alarms/events to be routed to the server. On these clients, you can use the masking to get audible alarms with no danger of getting duplicate alarms.   Resolution To receive and activate audible alarms on a Remote Client, set the Distribution Group and Masking of the alarm point within AMT.   Note: This setting is only the case for I/NET 2.42 and above.  If this is setting is made in earlier versions of I/NET, it will cause alarms / events / trends to be routed to the server and possibly can cause duplicate events / trends to be sent to the server.  The following information is noted in TCON300: "Limitations to TAC I/NET Seven on Remote Clients   Remote clients configured as “Remote client w/IO” have access to TAC I/NET Seven’s full functionality. Remote clients configured as "Remote client" do not have access to the following areas of TAC I/NET Seven features:   Network functions                 Automatic DPU restore                 Archiving                 Dial after edit   Additionally, for any client configured as a “Remote client”, the mask settings in the AMT Configuration editor and Host Configuration editor are ignored. Only the mask settings on the server or on the client configured as “Remote client w/IO” will control what messages are received in AMT and what data is stored for trends. You can, however, use unique filter settings at each remote client to control what AMT messages are displayed." "Limitations to TAC I/NET Seven on Remote Clients" Remote clients configured as “Remote client w/IO” have access to TAC I/NET Seven’s full functionality. Remote clients configured as "Remote client" do not have access to the following areas of TAC I/NET Seven features: Network function Automatic DPU restore Archiving Dial after edit Additionally, for any client configured as a “Remote client”, the mask settings in the AMT Configuration editor and Host Configuration editor are ignored. Only the mask settings on the server or on the client configured as “Remote client w/IO” will control what messages are received in AMT and what data is stored for trends. You can, however, use unique filter settings at each remote client to control what AMT messages are displayed."  

Issue Dumping or reloading a NetController using HyperTerminal. Environment Windows HyperTerminal CX9900 CX9400 CX9200 Command Terminal Configuration Guide Infinity and Continuum Window Interface Cause Not known cause. Resolution Click here for instructions on using HyperTerminal to dump or reload controller.  For full details on using the Window interface as used on Infinity and 1st Generation Continuum controllers, you can download the Command Terminal Reference Guide.