Issue What does the Subnet Mask field represent in the NPRs editor? Environment I/NET site Cause What does the Subnet Mask field represent in the NPRs editor? Resolution The Subnet Mask field indicates which sections of the IP address are used to indicate the network on which the NPR resides. (TCON209, 2-27)

Issue What does "AT&F" do to a modem? Environment I/NET site Cause What does "AT&F" do to a modem? Resolution It resets the modem to its factory default. (TCON209, 2-17,18)

Issue What does it mean when a point goes "OLD" in I/NET? Product Line TAC INET Environment I/NET Cause Points are labeled as old when the value is invalid or the point is no longer communicating. Here are possible reasons a point shows up as "OLD" or "old data" The SubLAN or UC device is offline or not communicating. In this case all points on the device will show as "old data" Indirect points are flagged as "Old" anytime an update request is initiated and no response is received from the global point for 2 scan intervals. If the sensor on an input produces a number either lower than the low sensor limit or higher than the high sensor limit the point will go old. DDC control logic outputs a value out of range of the point SubLan Communication error Improper global level on sending controller Resolution The SubLAN or UC device is offline or not communicating. In this case all points on the device will show as "old data" Check to ensure the device is powered up and check physical communication. Ensure that the device is enabled in MCU Configuration and verify that the correct device type is specified. Indirect points are flagged as "Old" anytime an update request is initiated and no response is received from the global point for 2 scan intervals. Check the scan intervals of the indirect point and increase it to a larger setting. See TCON300 for details about how information requests are send between global and indirect points. A long scan interval will not translate to a delay in information being sent. Also check the communication path between the 2 points and ensure all equipment is working properly. For example if there is a known issue with an NPR that has global points underneath it, then all indirect points referencing those global points will frequently go old. If the sensor on an input produces a number either lower than the low sensor limit or higher than the high sensor limit the point will go old. Check the sensor and determine if it is faulty. If the value that is being sent is acceptable then increase and decrease the High and Low Sensor limits. This can also be caused by a sensor being disconnected. DDC control logic outputs a value out of range of the point Check all points that the DDC references and determine which is going old. Use Failsafe commands whenever available. SubLan Communication error Check the physical condition of the wiring on the SubLan. Determine if any SubLan device is faulty and interrupting communication. Improper global level on sending point Connect to the controller with the sending point and check it's global level. if the receiving point is on the same physical controller LAN wire you can set this to "LAN". If not, set it to "System"

Issue What do I need to order to upgrade Continuum or add a feature to Continuum Environment Continuum Security key keys dongle Cause How to upgrade versions on a Continuum Security Key (Dongle) How to enable a feature in Continuum   Resolution The security keys (USB Dongle) requires upgrading if going between versions (eg 1.8x to 1.9x), contact your local order intake/Upgrade/Repair for costs. (or adding a feature/option, eg. enabling "Add-On Reporting Modules")  The order must include the security key (USB Dongle) serial numbers, you will receive back upgrade "cookies", these are used to upgrade the dongles. Use Cyberkeywriter2 available on The Exchange Download Center to update the security keys (USB Dongle) The Continuum Cyberstation software can be downloaded from The Exchange Download Center and the site upgraded. You should also check the Compatibility Matrix and installation guide before installation (ensure the workstations hardware is capable of running the newer software) Check the compatibility matrix for SQL version requirements (LAN versions) All upgrades are handled through the Repair Department. Contact your local Order Entry / Repairs & Upgrades department. NOTE A LAN dongle can be used on a SU/SA (Single User Stand Alone) site for the main SQL PC, a LAN dongle is required for all other Cyberstations on a SU/SA site (max. 2 units) A Dongle enabled for 1.9x can be used on all sites with 1.9x and before (eg v1.94sp1, v1.82, v1.74)

Issue What are the standard features of a Jace-6 and Jace-7? Environment Niagara G3 Cause Ordering them for a new job Resolution Each jace comes with Web Browser Support, Enterprise Connectivity Pack, and oBix Client/Server. For more details, review the License Form located on The Exchange Download Center.

Issue What are the specifications for using a synchronous (Hayes) external modem in relation to I/NET Dial Applications? Product Line TAC INET Environment Synchronous (Hayes) external modem I/NET Dial Applications Cause Dial up I/NET applications Resolution See TCON101, TCON213, TCON226 and TCON298 for more details PC, modem, and phone line must be connected and “ON”. To program a modem, the modem must be direct connected to the PC Connect the modem to an analog phone line only. Remember the host needs a 78041 or a 78051 tap (not Embedded 4x) Warning! Using a non-analog line will damage the modem!   Make sure the correct modem driver is installed. Add the modem hardware in Windows Control Panel In the “Phone And Modem Options” editor, go to the “Modems” tab Remove any profiles of modems that are not currently connected to the INET comm port. If you are running Windows 2000, the “Microsoft H.323 TAPI Service Provider” should be the telephony provider highlighted under the “Advanced” tab, in the Phone And Modem Options Editor of Windows 2K Control Panel. From the “Modems” tab, go to Properties / Diagnostics / and Query Modem. Go to Modems / Properties / General, and set the Maximum Port Speed at 9600. Close Windows Control Panel   View the modem’s Active and Stored settings: Type “ATE1” to place echo to “On” mode “AT&V” followed by the “Enter” key displays the settings the modem is using and the NOVRAM settings in profile “&Y0” and  &Y1 If the settings need to be changed then continue Recommend “AT&F” to reset the modem to factory defaults. The Host and Site modems use the same settings. Both modems should be as follows: Active Profile: B1 B16 B30 B41 B52 B60 B70 B75 B80 E1 L2 M1 N0 P Q0 V0 W0 X4 Y0 &A0 &B1 &C1 &D3 &G0 &K3 &L0 &Q1 &R0 &S1 &T4 &U0 &X0 &Y0               S00:001 S02:043 S03:013 S04:010 S05:008 S06:002 S07:060 S08:002 S09:006 S10:014 S11:095 S12:050 S25:005 S26:001 S36:001 S37:009 S38:020 S46:002 S48:007   Suggest you store the settings in both profiles of the modem’s NOVRAM. “&W0” stores to “&Y0” “&W1” stores to “&Y1”   TAPs : EPROM(s) and BIN files need to be synchronous and INET rev compatible   After following the preceding steps for the remote site’s modem: Connect the modem to the Tap (or emulated Tap) and Analog Phone Line Power-up the modem Press the controller’s reset button or cycle the Tap’s power Do NOT cycle the modem’s power The “RD” and “SD” should flash after several seconds have past After about 30 seconds the  “MR”, “AA”, and “TR” lights should be “On”   Using I/NET, Dial the site. Make sure the host can: Dial out (you can here the dial tone) Handshake with the remote Modem Maintain its connection to the remote modem (Neither modem inadvertently terminates call) See the Controller(s) on the LAN Actually connect to the controller(s) View points in the summary screens Warning! Using a non-analog line will damage the modem! For Asynchronous ADAA, click here

Issue There are a couple of part numbers available for the expansion module cables, which ones are for which devices? Environment xP modules Cause Not sure which cables are for which xP modules. Descriptions and documentation on iPortal is inadequate. Resolution There are three xP module cables available: The 01-0100-484 cable is a replacement for the xP-Display module cable and this is meant to be for the xP-Display only, not for any of the other xP I/O modules. The xP I/O modules such as xPDO4 require either the xP-Mod-Cable-3 or xP-Mod-Cable-10. Be aware that you will only be able to extend the xP network for a maximum of 10Ft. See this iPortal datasheet or on Exchange Extranet for details.

Issue How long and what topology can the IOU bus be on a Netcontroller? Product Line Andover Continuum Environment IOU Modules Netcontroller Cause Maximum cable distances and topologies required. Resolution The Standard RS485 modules can only be connected in a bus (Daisy Chain) topology, no star or "T" topology can be used. The maximum distance from the Netcontroller to the last module in the bus is 600M using a low capacitance cable like the Belden 9729. If you have to create a free topology network with a star or "T" topology then you must use FTT-10A Netcontroller and IOU Modules. See What is the advantage of having a Doubly Bus Terminated Topology segment VS Free Topology in a LON FTT 10A setup? for details on the FTT-10A module wiring or the I/O System Reference Guide for further installation details.

Issue What are the current versions of PSI and related programs? Environment Network 8000 Cause Software tools for Network 8000 devices Resolution The latest version of the PSI software is PSI v4.10. It can be downloaded from here. This release contains a software bundle consisting of 8 different PSI tools including: MicroZoneII (MZII) MicroFlow II (MFII) MicroFlow II Air Balance (MFII-Air Balance) LIM PEM XPSI MicroNet-CI (MNet-CI) MicroNet-CI Air Balance (MNet-Air Balance)

Issue What are 7806 Site Taps? Environment I/NET site Cause What are 7806 Site Taps? Resolution These series of Taps connect one or more controller LANs to a workstation through a companion 7804/78041, or to a host LAN through a 7805/78051 Tap using a Direct Distance Dial telephone network. (Refer to TCON 101, Model 7806 Site (LAN) Taps).

Issue What are 7805 Link Taps? Environment I/NET site Cause What are 7805 Link Taps? Resolution This series of Taps connect a workstation to controller LAN Taps (Site Taps) through a Direct Distance Dial (DDD) telephone network. They communicate to a companion model in the 7806 Taps, which forms the connection from a workstation to the remote controller LAN. (Refer to TCON 101, Model 7805 Link Taps.)

Issue What are 7804 Host Taps? Environment I/NET site Cause What are 7804 Host Taps? Resolution This series of Taps connect a workstation to controller LAN Taps (Site Taps) through a Direct Distance Dial (DDD) telephone network. They communicate to a companion model in the 7806 Taps, which forms the connection from a workstation to the remote controller LAN. (Refer to TCON 101 Model 7804 Host Taps.)

Issue What amount of memory is used for DPU Resident Individuals in the DPU\SCU controller? Product Line TAC I/NET Environment I/NET Seven - Access control DPU7910A, DPU7920, DPU7920 w/DPU48K, and SCU1284 Cause Need to understand the memory allocation and implications of using DPU Resident settings with both the DPU or SCU hardware devices. Resolution To set the Individual as DPU Resident the DPU Res. checkbox needs to be checked in the Individuals editor as shown below (red box) shown below.     In the table below from TCON300 05/17 Chapter 9-14 shows the memory allocation for a 7910A DPU or DPU7920   If you have a selection of between 6000 to 12000 Resident User Individuals (i.e. set as DPU Resident) in the system you can ONLY have between 3262 to 2887 Cached users respectively stored within a properly communicating system.  If the DPU is offline to the Sub LAN Interface (SLI) these cached users will be reduced as the requirement for the DPU storage capacity will need to store 'offline' messages as shown under the "Messages" column.     In the table below from TCON300 05/17 Chapter 9-15  shows the memory allocation for a SCU1284 DPU or DPU7920 w/DPU48K   If you have a selection of between 6000 to 12000 Resident Users Individuals (i.e. set as DPU Resident) in the system you can have the full quota of 48,000 Cache Users respectively stored within a properly communicating system.  Unlike the DPU7910 or 7920 if the DPU is offline to the Sub LAN Interface (SLI) there is no change to these cached users and there is more 'offline' message storage as shown under the "Messages" column. For further information on DPU Caching and memory management read from Chapter 9-11 in TCON300-05/17

Issue What LAN is at the top of the I/NET structure? Product Line TAC INET Environment I/NET Site Cause What LAN is at the top of the I/NET structure? Resolution The Ethernet LAN is at the top of the I/NET structure and can be used to connect multiple host workstations, via TCP/IP (TCON 209, 1-3). Refer to Explain and define I/NET Ethernet, C-LAN, and Sub-LAN communication for further information.

Issue What HHC cable do I need to connect to a Unitary Controller (UC) SubLAN port? Environment I/NET Hand Held Console (HHC) Cause Can not locate documentation to indicate which cable is required. Resolution The part number is 606014-0011. It is a six foot (or 1.8 m) coiled, black modular cable. Refer to TCON 073 for more details. HHC or Hand Held Controller is also called the HC7410 Note for iPortal users:  The above Part Number in iPortal is displayed in the Description / Part Name .  iPortal uses the following part number for this product: 01-0100-492-01

Issue What HHC (Hand Held Console) cable do I need to connect to a DCU, UCI, or PCU? Product Line TAC INET Environment I/NET HC7410 HHC (Handheld Console) Cause Can not locate documentation to indicate which cable is required. Resolution Original HHC: The part number is 602135-0003. It is a six foot (or 1.8 m) coiled, silver modular cable. Refer to the appropriate controller TCON for more details.   HHC (Hand Held Console) is also called the HC7410. Refer to TCON 073 for more details. Updated USB HHC: This is the replacement for the HHC. TCON318 has more information. The HHC-USB-IF cable allows you to connect the hand-held console (HHC) port of a TAC I/NET device to the USB port of a PC. You can then use the HHC emulator running on the PC to configure the I/NET device’s controller LAN address, tap emulation, baud rate settings, monitor and control points, and perform the other typical local maintenance functions supported by the earlier HC7410 console product. The HHC-USB-IF cable can be used with the model 7716, 7718, 7756, 7780, 7790A, 7700, 7740, and 7750 Distributed Control Units (DCUs), and the model 7760 UCI

Issue A dialog of "Cannot open .NET editor with .NET Framework" comes up with new installation of Webclient or after a Microsoft update of .NET 4.5.x. There was an error trying to create the .NET control for this page.There was an error trying to create the .NET control for this page. Product Line Andover Continuum Environment Continuum Webclient Windows 7 Windows Server 2008 Windows 10 Internet Explorer Cause Microsoft changed the behavior of Internet Explorer when .net 4.5.x is installed on a PC. It turns off .net 2.0 support which is needed for several editors to function on Webclient browser PCs Resolution See web.Client v2.0 .Net Editor Hotfix on the EcoXpert Extranet This is a registry key file that installs the registry keys mentioned further down in this article. It allows Internet Explorer to utilize .net 2.0 that several webclient editors use. This hotfix contains a .reg file which changes the registry, it is recommended to make a Windows Restore point or a backup (export) of the existing registry folder (hive). The hotfix only updates the following keys, so the changes can also easily be made manually. On an 32-bit (x86) Operating System Add a DWORD attribute with the name EnableIEHosting to KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework Set the value to 1 On an 64-bit Operating System Add a DWORD attribute with the name EnableIEHosting to KEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\.NETFramework Set the value to 1 A reboot of the webclient browser PC is required after the change is made. Each browser PC will need to have this fix applied. Microsoft Edge can also be used on newer client PCs, see the following article: Microsoft Edge can be used for webclient client PCs   

Issue Weather information provided through the weather module in I/A Series G3 is no longer updating. Product Line TAC IA Series Environment I/A Series G3 Enterprise Network Server ENC-410 ENC-520 Cause The National Weather Service hosts the data service used by the Niagara weather module's default provider, the "NWS Weather Provider". At some point during the week of September 26th, the National Weather Service moved the location of their forecasted weather conditions service.  No advanced warning of the change was provided. The error message encountered may include: WARNING [10:04:20 30-Sep-11 EDT][weather] Updating forecast failed for WeatherReport javax.baja.sys.BajaException: 404 Not Found at com.tridium.weather.nws.NwsForecastReader.getFeed(NwsForecastReader.java) at com.tridium.weather.nws.NwsForecastReader.getFeed(NwsForecastReader.java) at com.tridium.weather.nws.NwsForecastReader.getFeed(NwsForecastReader.java) at com.tridium.weather.nws.NwsForecastReader.getForecast(NwsForecastReader.java) at com.tridium.weather.nws.BNwsWeatherProvider.updateReport(BNwsWeatherProvider.java) at javax.baja.weather.BWeatherReport.doUpdateWeatherReport(BWeatherReport.java) at auto.javax_baja_weather_BWeatherReport.invoke(AutoGenerated) at com.tridium.sys.schema.ComponentSlotMap.invoke(ComponentSlotMap.java) at com.tridium.sys.engine.EngineUtil.doInvoke(EngineUtil.java) at javax.baja.sys.BComponent.doInvoke(BComponent.java) at javax.baja.util.Invocation.run(Invocation.java) at javax.baja.util.Worker.process(Worker.java) at javax.baja.util.Worker$Processor.run(Worker.java) at java.lang.Thread.run(Thread.java:823) Resolution The weather service has been updated in patched weather modules to use the new data service location.  A number of other enhancements have also been made to better detect this situation and attempt to automatically resolve the issue by better following the 'HTTP Moved Permanently' error response messages. This may help reduce the impact of future unannounced National Weather Service data service changes. Although some users may wish to work around this problem by making changes to hidden fields on the weather provider, this is not recommended because it leaves stations exposed problems resulting from future data feed changes. forecast server: graphical.weather.gov forecast path: /xml/sample_products/browser_interface/ndfdBrowserClientByDay.php The NWS has also deprecated the current condition feeds previous retrieved from the www.nws.noaa.gov servers. These are now being replaced by feeds made available at www.weather.gov.  The new patched weather module will automatically use the feeds at the new location. As a temporary workaround, the Nws Weather Provider's hidden slot "conditions server" can be modified with the new value "www.weather.gov". It is recommended that weather service users upgrade to the most recent weather module for their release.  The modules can be downloaded from The Exchange Download Center. weather-3.4.67.3 or higher weather-3.5.39.5 or higher weather-3.6.37.4 or higher

Issue When we open query wizard for building up any query after the year 2010, the maximum end date can be selected up to 2010 only. Environment Vykon Alarm Service  client version 2.4 Cause The Vykon Alarm Service client version 2.4 query range contains a maximum query year of 2010 within the software code. Resolution New VAS Clients (2.50 and 3.92) along with associated release notes have been placed on The Exchange Extranet website.  Please note that you must be a licensed BMS Partner to download the assets. For non-partner, please contact your Schneider Electric local branch or Partner for access.  The VAS_2.50_Client.zip file contains the VAS 2.50 Client Installer and associated Enterprise Server vas service module (vas-2.301.532.v2.jar). VAS 2.50 is for use with Enterprise Servers that utilize database management systems including Cloudscape, MSDE, Microsoft SQL, or Oracle. If currently using VAS 2.4x, upgrade to vas-2.301.532.v2 jar and VAS 2.50 client. If currently using VAS 3.xx, do not install this version. Download and upgrade to vas-2.301.532.v3.jar and VAS 3.92 client. The VAS_3.92_Client.zip file contains the VAS 3.92 Client Installer and associated Enterprise Server vas service module (vas-2.301.532.v3.jar). VAS 3.92 is for use with Enterprise Servers that utilize MSDE, Microsoft SQL, or Oracle database management systems only. VAS 3.92 Is not compatible with Cloudscape. If currently using VAS 3.xx, upgrade to vas-2.301.532.v3 jar and VAS 3.92 client. If currently using VAS 2.4x, do not install this version. Download and upgrade to vas-2.301.532.v2.jar and VAS 2.50 client.

Issue Some security software will report that there are vulnerabilities for SSL of Xenta Server. Some vulnerabilities look like: SSL Server allow anonymous authentication vulnerability SSL Server allow Cleartext communication vulnerability  Weak encryption model Environment Vista I/NET Cause This is how Xenta Server designed to work. Resolution There is a security enhancement for Xenta Server in Xenta 5.1.9. Update the firmware to Xenta 5.1.9 will fix these vulnerabilities. You can download Xenta 5.1.9 from Buildings Download Center.