Issue How to get an MSTP capture file so it can be analyzed for comm activity on an MSTP bus How to determine if a site is using bad COV management How to determine if a controller has poor bus design or installation How to determine if a site has multiple BBMD's on the same subnet Product Line Andover Continuum, EcoStruxure Building Operation Environment bCX4000, bCX4040, ASP, ASB b3 controllers Third party BACnet MSTP devices Wireshark Cause Analyze MSTP traffic via capture. Resolution To capture MSTP communication activity to a capture file that can be analyzed using a network sniffer application such as WireShark you will need the following.   Hardware One is required to have an RS-485 Adapter to connect to the MS/TP trunk USB to RS-485 Adapter USB-RS485-WE-1800-BT FTDI, Future Technology Devices International Ltd | 768-1041-ND | DigiKey  RoamIA or RoamIO Any other RS-485 adapter compatible with BACnet MS/TP and baud rates used Software Download and install the following applications: BACnet MSTP Capture Application WireShark Configuration If using the USB to RS-485 Adapter Connect the USB adapter cable to the USB port on a laptop PC Connect the RS232/RS485 adapter to the 9-pin end of the USB adapter cable. Attach a length of MSTP bus cable to the wire terminal on the RS485 adapter. If using the FTDI Connect the TDI RS-485 adapter to the USB port on a laptop PC Connect the cables to the MSTP trunk where Orange = Data+ (A) and Yellow = Data- (B) Ensure the RS-485 adapter driver is installed in Windows by opening Device Manager and ensuring that it is listed as expected under Ports (COM and LPT). Record the COMx being reserved by the adapter.  If using Wireshark with MSTPcap.exe to capture Ensure MSTPcap.exe is installed in the Wireshark Extcap folder per MSTP Capture Application link above NOTE: Wireshark may need to be rebooted if MSTPcap.exe was added while it was open Launch Wireshark Select gear next to BACnet MS/TP on COMx Set known baud rate Click to start a capture.  If using MSTPcap.exe via Command Prompt to capture Copy the MSTP Capture application to C:\ Open a command window. Launch the application by entering C:\> Mstpcap com# ###### where com# is the PC's serial port (Com1, Com2, etc.) and ##### is the current baud rate the bCX/AS MSTP bus is configured for (19200, 38400, etc.). The command window will indicate the name of the file the activity is being captured to. Once done, close the command line window The capture data can be viewed by running Wireshark. Select File > Open and navigate to the folder the capture file was saved to and select the capture file. With the higher-end MSTP capture tools such as tools developed by PolarSoft and Cimetrix, MSTP captures at 76.8K baud are possible. Lower-end capture applications like MSTPCap typically are only able to capture MSTP packets from networks running at bus speeds at or below 38.4K baud. Also, check out the BACnet-Capturing MS/TP Traffic Quick-Help video on the Exchange. This video uses the older pipe method that was used before Extcap was available in Wireshark.

Issue Unable to monitor a SmartStruxure Lite MPM controller over a Building Management System using BACnet to an AX BMS Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager (MPM) Cause Misconfiguration of BACnet settings on a MPM controller. Resolution Open Building Expert on the controller with a supported browser. In this example both the MPM controller and the BMS system are in the same IP subnet range. Highlight the Device's name e.g. SmartStruxure Controller and go to the Configuration tab. On Ethernet Settings (ETH1) The IP address of the MPM controller must be in the same subnet IP range of the BMS IP address, but not the same IP address. Netmask must be the same subnet on both controllers (MPM and BMS) e.g. 255.255.255.0, if not then a BBMD/Foreign Device needs to be used. Gateway IP if used. On BACnet Settings (BAC1) Network ID (171) used on the MPM controller must be different than the BMS network numbers used for BACnet MS/TP and BACnet IP Set Protocol to BACnet IP Click on the upper-left icon (Save database to flash) Important! Right-click on "SmartStruxure Controller" then on "Restart Controller," be patient. On the BMS Jace AX, under BACnet network, click on Discover, uncheck all MPM Networks assigned within the MPM (if this facility is available in the BMS), in this example we have only one, it’s #171, refer to point 4. If you don't uncheck MPM network number, the devices will still discover but with duplicates. In this example, network #1 is the BMS IP network and needs to be checked. Network #300 is the BMS MS/TP network number, and has no impact on discovering the MPM as a BACnet device. Click OK. Here’s the result of the discovery, all the objects we had at point 4. are shown. Now add the Devices to the Database, then select one device (in this example the SE8600 is selected), click the Discover button, all objects we had in point 4. are now in AX. Add them to AX database.

Issue Points from a SmartStruxure Lite MPM display the question mark character (?) instead of the correct engineering unit when brought into Building Operation via BACnet. Product Line EcoStruxure Building Expert, EcoStruxure Building Operation Environment Building Operation WorkSation SmartStruxure Lite MPM with firmware version 2.5.8 or earlier Cause The question mark (?) placeholder for units is used when Building Operation reads a BACnet unit id that we do not have a translation for to Building Operation units. In MPM firmware version 2.5.8 and earlier, units are translated as vendor proprietary, in firmware version 2.7 and later the units are translated to standard BACnet units. Resolution Upgrade the MPM firmware to Version 2.7x or later. MPM firmware can be downloaded from the https://ecoxpert.se.com/building-expert/discover#tab/documents . Please note that firmware is on a secure area of the site that is only accessible to certified SmartStruxure Lite engineers.   I M P O R T A N T   Also, any thermostat where the communication module is replaced must be re-addressed and re-discovered, additionally all related Widgets will have to be re-linked to the new object(s). If you are not sure which module you have on your SE7000P units do the following... a) Remove the cover. b) look at the part number, the new extended profile modules are 051-0132

Issue Investigating event with EBO Webstation and need to collect logs for Product Support to assist. Product Line EcoStruxure Building Operation Environment Building Operation Webstation Cause Product Support requests logs to investigate an event in EBO Webstation Resolution Opening Developer Tools in Google Chrome or Microsoft Edge Open browser Hit F12 or Ctrl+Shift+I to toggle open and close the Developer Tools section Note: In Microsoft Edge, one can use F12 if you check to Remember my decision and click the Open DevTools button                                                                                                      Collect Information from Developer Tools - Console Open the browser's Developer Tools Select the Console tab. NOTE: Exceptions from the server or client-side issues will be shown in the console. Select inside the console tab, hit Ctrl-A to Select All, hit CTRL-C to Copy, and in any text editor, hit CTRL-V to Paste. Save the file. NOTE: In this example, there are no exceptions to be saved.  Collecting Network Logs The communication between the server and client can be logged. This can provide essential information about the information sent from the client to the server and how the information is parsed by the client. It can be useful to: take a network log while reproducing the issue clear the application cache then take a new network log.   Preparing and saving the network log Click the Network tab. Make sure network traffic is being recorded (toggled with ctrl+E) Clear the network log by clicking the Clear symbol in the upper left Open the page or object representing the issue Carry out steps to reproduce the issue Stop the recording (toggled with ctrl+E) Click Export HAR... to save the HAR file  Clearing the application cache and type information Click the Application tab Click the Application - Storage section Ensure ALL boxes are checked Click Clear site data.  NOTE: This will log you out and you need to log back in 

Issue How do I read unsigned 8-bit (byte) values from a Modbus holding register and represent the analog value in Building Operation? Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Cause In this case, the Modbus holding register is a 16-bit unsigned value that is used by the Modbus device to represent two individual 8-bit values.  The 16-bit unsigned value is an integer with a range of 0 to 65,535 and needs to be converted into two analog values. Resolution Use a Building Operation Modbus Analog Input Point for each value required.  Each object will be configured to read the same Modbus register address with the bitmask value applied before evaluating the value to determine the output. For example: Read Modbus holding register 40001 which is a 16-bit unsigned value and decode as two analog values. Under the Modbus device object - create a Modbus Register Group Under the Modbus Register Group - create two Modbus Analog Input Points Configure each point as follows: Modbus Analog Input Point 40001 (AI-HighByte) Register number 1 Register type 16-bit unsigned Read function code 03 Bitmask - enable all bits 8 through 15 Modbus Digital Input Point 40001 (AI-LowByte) Register number 1 Register type 16-bit unsigned Read function code 03 Bitmask - enable all bits 0 through 7 Additional information can be found in the Building Operation Technical Reference Guide - Modbus Point Configuration (Bitmask) or WebHelp at Point and Value Configuration

Issue The Enterprise Server service keeps stopping, and Windows restarts it right away. This is preventing WorkStation or WebStation from logging on. When viewing the Building Operation Software Administrator, the "Start Service" option is greyed out, and the server status is Stopped. Product Line EcoStruxre Building Operation Environment Building Operation Software Administrator Building Operation Enterprise Server Building Operation Enterprise Central Building Operation Workstation Cause The Enterprise Server or Central service uses TCP port 80 by default.  If another service on the PC is using port 80 (e.g., Internet Information Services), this will cause the service to stop and re-start constantly. Resolution Two options: Stop the conflicting service from running (e.g., IIS, Dropbox, Skype) Change the HTTP or HTTPS port in Enterprise Server or Enterprise Central to a unique port (e.g., 8080) To change the ports, open Software Administrator and stop the server if it is not already. Then the port fields will no longer be grayed out, and they can be changed. Finally, restart the server. Refer to: Configuring Server Port Settings Note: Once the port has been changed to a unique one, this must be specified when logging into WorkStation, as seen below.

Issue BACnet MSTP Capture Application Product Line Andover Continuum, EcoStruxure Building Operation, TAC IA Series, TAC Vista Environment Any Bacnet MSTP Network Cause The BACnet MSTP capture application provides the ability to analyze data communications between devices anytime issues are suspected on the network. Resolution Download the latest version. Browse to Steve Karg's  BACnet Protocol Stack - Browse /bacnet-tools at SourceForge.net Select the version folder Select bacnet-tools-[n.n.n].zip file to download it From the zip file, extract mstpcap.exe Now you can use it via command prompt as described below or install it in C:\Program Files\Wireshark\extcap if want to use with modern Wireshark version.   To capture data follow these steps: Unzip file Open command prompt with window pointing at location of mstpcap.exe file.  For example:  c:\MSTP Tool> Daisy chain RS-485 adapter to trunk or connect Roam I/A to jack on MNB device. Command syntax is as follows:  mstpcap comx baudrate# do not type baudrate just speed. Control C to stop Example: If Using Roam I/A it requires highest baudrate available on the interface. ROAM I/A Serial port mstpcap comx 115200 If using Roam I/A Bluetooth mstpcap comx 76800 If using an RS-485 adapter it will not support 76,800. This is a PC hardware limitation not a software limitation for further information or instructions on how to use baudrate 76,800 consult text file titled mstpcap.txt or Steve Karg's website: http://steve.kargs.net/bacnet/wireshark-and-bacnet-mstp .  Example: mstpcap comx baudrate speed The capture file can be analyzed with WireShark Protocol Analyzer.  WireShark software is available at: http://www.wireshark.org

Issue An AS-P (SpaceLogic Server) is crashing; just before the crash, the memory usage in the AS-P increases until it reaches a level where the AS-P crash.  Product Line EcoStruxure Building Operation  Environment Building Operation Automation Server Premium (AS-P) Cause The issue was caused by a Notification report which was located in the ES to which the AS-P was connected, Every time this report was run, the AS-P crashed after a while.  This report included a search of all Modbus points in the system and all properties of the Modbus points. When running the report, the ES was setting up a lot of subscriptions to the AS-P in a very short time period. The AS-P could not handle this huge amount of subscriptions and crashed after a while when trying to process all subscriptions from the ES. Resolution In this particular case, the AS-P had around 2000 Modbus points. When the Notification report was running, the search for these 2000 Modbus points and all properties, which were around 20 per Modbus point, caused the ES to set up around 40 000 (2000*20) subscriptions to the AS-P in a very short time period, and it crashed. To solve this issue, the number of Modbus points in the AS-P was reduced to below 1000, and then the AS-P could handle the number of subscriptions (1000*20=20000) with no crash.   When running a Notification report, including a search, be careful not to search for too many objects and properties in the same report, like in the example above when a search was done for all Modbus objects and properties in an Automation Server.   This is only a problem when a search is done via a Notification report if doing a search from Workstation that is made differently and will not set up a subscription in the same way.

Issue Blank screens seen when starting WorkStation, Device Administrator, License Administrator and Software Administrator Product Line EcoStruxure Building Operation Environment Windows 10 Cause Graphics Card Driver Issue In this case there was a "Intel(R) HD Graphics 4600" graphics card (this is the Intel Core i7-4790 CPU built-in graphics card) and there was a dedicated "NVIDIA GeForce GT 630" graphics card which was in the end also the culprit because it was the one with the outdated graphics driver, the Intel one didn't required an update. Resolution Update Display Drivers Fix for Windows 10 Professional Version 1803 below Start Computer Management Go to Display adaptors and update driver  Search online for drivers  Verify with second run after driver update if newest driver is installed 

Issue User can’t disable the fan in heating mode Product Line EcoStruxure Building Expert Environment   SER7000 | SER8000 Cause  Misconfiguration of the thermostat Resolution SER7300 In some application, the device may control baseboard heat or different controls and the user may want to stop the fan in heating mode. The user shall set the Pulsed HT parameter to ON and Fan Cont to Off Auto and this will solve the issue. SER8300 The user shall set Fan Cont to Off Auto and this will solve the issue.

Issue Configuring the Xenta 102-AX to accept a 4-20 mA CO2 sensor input on Universal Input 3.  A negative value is required on the CO2 offset value, but it is not possible to edit the scaling of the input in StruxureWare. Product Line EcoStruxure Building Operation Environment Xenta 102-AX 4-20 mA output CO2 sensor SmartStruxure Cause The Xenta 102-AX universal inputs are designed to work with a 0-5V input.  The best option is to always buy a CO2 sensor that is compatible.  However, if 4-20 mA CO2 sensors have already been purchased and installed, they can be made to work. Resolution In this example, a 4-20 mA CO2 sensor with a 0-2000 ppm range is assumed. In the Xenta 102-AX Plug-In > Hardware Configuration Tab, set Input 3 Selection to None Wire the CO2 sensor and a 250Ω resistor across U3 and M.  This converts the 4-20 mA signal to 1-5V. In SBO WorkStation, create a Function Block program to convert the 0 to 100 % signal to ppm.  (You can import the Function Block program here). Edit Bindings on the CO2 Curve program and bind the nvoUnvInput3/Value.lev_percent from the UnivIn3Sense folder of the 102-AX to the CO2_RAW of the CO2 Curve program. Bind the CO2 from the CO2 Curve program to nviCO2/Value.ppm that is in the UnivIn3Sense folder of the 102-AX. At this point, if you have values entered in for the Airflow Reset or CO2 Low Limit and CO2 High Limit then the Airflow reset will be active and operational. Also, if you have multiple CO2 sensors on multiple 102-AXs then you don't have to have a CO2 Curve Function Block program for each one.  You can just edit the existing CO2 Curve program and copy/paste the exiting Function Block program multiple times in the same Function Block program.  You would just need to rename each public point with a unique name.  Note: An input of 0V (a sensor that has not been wired yet) will result in an nvoCO2sensor value of 65535 (invalid).

Issue With the "Apply initial value" property activated in a script program, there may be confusion on how this impacts the operation of the program after a cold start of the controller, which includes system upgrades. Product Line EcoStruxure Building Operation Environment Script Programs Cause In SmartStruxure versions up to and including 1.9.X, when the “Apply initial value” property of a script program is set to Yes, then the following scenario will occur upon a cold start of the server; The inputs, outputs, and public numerics will revert to the initial values set in the script program. Note: It is important to keep this in mind before upgrading a site that has script programs in the database. If the “Apply initial value” setting is Yes, then the Input, Output, and Public Numerics will be re-initialized with their Initial Value attribute. Depending on whether these attributes were configured and/or the application, upgrade or cold start may result in data loss or unexpected behavior. Resolution Versions up to and including 1.9.X If the values of public numerics need to be retained after a cold start in a script program: The "Apply initial value" property must be set to No. Outcome after a Cold Start: Inputs and Outputs will go to null Public Numerics will retain their last known value   If the values of the public numerics need to go to their configured initial value: The "Apply initial value" property must be set to Yes. Outcome after a Cold Start: Inputs and Outputs will go to their configured initial value Public Numerics will go to their configured initial value   Warning: If "Apply initial value" is set to No, it has been observed in upgrades to version 1.9 that some public numerics do not retain their last known value. The fix for this issue has been assigned to EBO 2.0.

Issue Opening Controller Web Pages (such as those hosted by a bCX) using an external browser,  generates a 'pop up window' where you must enter authenticating credentials (username and password) before access to the controller's various settings is granted. . Using an ES, AS or AS-P Hyperlink however you can log onto to the bCX Main page, but when selecting any option from the menu, you do not see this 'pop up window' to enter your credentials and are instead greeted with an immediate Access Denied message Product Line EcoStruxure Building Operation Environment External web pages and/or controller web pages Cause Technically speaking the 'popup window' is a Frame within the web page which web servers of this kind commonly use.   Unfortunately, the ES, AS and AS-P do not easily handle such Frames or i-Frames and as such logging on becomes complicated. Resolution There is usually as single Frame which handles the Authentication which can be identified looking at the web server (in this case bCX) web page via Chrome + F12 which puts it into Developer Mode.    In this case if you allow the Authentication Frame to open in Chrome and then select cancel the Access Denied message is seen and Frame B4000MainMenu is highlighted Which can then be tested using that specific Frame in Chrome to be sure it does indeed cause the authentication window to appear every time. Once you know that this is the Frame which generates the Authentication you can create a logon Hyperlink in SBO which directly opens this Frame only After entering the correct log on credentials, you can then use a second SBO Hyperlink that connects to the Main web page of bCX and navigate to where ever you need to make changes.  CAUTION:  This authorisation will then remain active allowing access to bCX settings for anyone using that Workstation until the Workstation Session is closed (logging off is not enough)  

Issue Issues resizing SBO graphic editor frames with Windows 10 Lenovo P51 or T470 laptop with a Schneider Electric image. The following picture shows that the Graphic Editor did not re-filled the screen after resizing either the component/snippet area or the Object/property area, a border can be seen to the right and below the editor’s frame. Product Line EcoStruxure Building Operation Environment Lenovo P51 or T470 Schneider Electric imaged laptop. Cause Scale and layout: Microsoft .NET Framework version: Resolution 1. Scale and layout: Right mouse click on the desktop and select “Display settings” Set Scale and layout to 100% Re-boot computer   2. Microsoft .NET Framework 4.7.2: Download and install Microsoft .NET Framework 4.7.2 (Microsoft .NET Framework 4.7.2. can be downloaded from the Microsoft support site) Re-boot computer If these suggestions do not provide a solution or if you would like to provide some other feedback, please contact your local product support entity

Issue Can't communicate with more than 1 device on LG Gateway at the same time. Updated with solution on 12/15/2017 Product Line EcoStruxure Building Operation Environment LG Gateway Model:PQNFB17C1 Firmware version: 1.11.4 Cause The gateway can only provide one source address when there are multiple device IDs. The wireshark capture confirmed that no unique source ID provided by the gateway with different device IDs. Resolution Update the firmware version to 5.08.1h Configure the "BACnet Type Setting" to "B Type".

Issue When viewing a TGML graphic from Webstation the text and values are not aligned correctly. In Workstation the text and values are aligned fine. Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation 1.5 Cause In the Control Panel\Appearance and Personalization\Display it is possible to change the size of text and other items on your screen. If this is set  to larger than 100% the text and Values will not be aligned in in the TGML graphic in Webstation. Resolution Set the value for Control Panel\Appearance and Personalization\Display to 100% and not more. Windows 10 Right click or press and hold on your desktop, click/tap on Display settings. Click/tap on Display on the left side. If you have more than one display connected to your PC, then select a display at the top on the right side that you want to change the DPI of. Under "Change the size of text, apps, and other items", select the DPI percentage and set it to 100% and not more. Windows 7 Open Control Panel Open Appearance and Personalization Set Display to 100% and not more

Issue Customers question the time sync function in AS-P for BACnet devices Environment SE8650, Viconic, SBO, AS-P, SmartStruxure, Room Controller, MSTP, 3rd Party BACnet Devices Cause It is important to understand what happens when AS-P or Room Controller lose power. Resolution SE8650 firmware version 1.7.1-56d and SBO 1.9.3.24 were used in the test. The testing was done with the fieldbus speed at both 38400 and 76800 baud. 1. The first test was to confirm AS-P sends out time sync signal 38 minutes after each hour periodically. A review of all the timeSync data packets during the capture reveals that the time sync packets are sent every hour when the time in AS-P is 38 after the hour minutes mark. 2. The second test was to confirm that the AS-P will send out a timeSync data packet if a device comes back online after a power outage. First the time was synchronized between the SE8650 with AS-P. SE8650 was then powered down and the AS-P server time changed so that the times in the two devices would not match.   A review of the time synchronization packets in the packet capture confirms that the AS sends out a time synchronization once the SE8650 is powered and boots up. 3. If the AS-P and SE8650 both lost power the SE8650 will boot up before the AS-P. The AS-P will then sends out a timeSync once the BACnet communication is settled.

Issue SE(R)8000 series short and long messages Product Line EcoStruxure Building Expert, EcoStruxure Building Operation Environment SE8000 Series Room Controllers SER8000 Series Room Controllers Ex. Viconics branding VT8000 Series EcoStruxure Building Operation Cause Configuration of the SE(R)8000 series short and long messages Resolution The short and long messages are set via BACnet. Take note that the short and long messages do not hold when power to the SE8000 is turned off. This is because currently, the messages are stored in RAM. The workaround is to change the name (from the AS) and back again then save to get it to display on the unit again. Below is the procedure to change the short and long messages in EcoStruxure Building Operation. Short Message: The Short Message can be written to the SE8000 room controller by populating the "Location" Property with the message   Long Message: The Long Message can be written to the SE8000 room controller by populating the "Description" Property with the message The message however will not get displayed until the "Display Long Screen Message" has been activated. Optional: you can also choose the color of the long message background by changing the "Long Message Background Color".     Discrepancy on the text written to the device, and the text shown on the device In some cases when using non-English characters in the messages, the text on the SE8000 will not be rendered as expected. The issue is caused by SE8300 not conforming to BACnet standard in string encoding and decoding. The workaround is to set "BACnet string encoding" property of the device to "ISO 8859-1(Latin-1)", or other encoding the device supports. SE8300 claims to support BACnet protocol revision 10, which requires the conforming device to interpret Character Set 0 as UTF-8 string. In 1.9, SBO started to write to devices using Character Set 0 for unicode strings, but the SE8300 fails to decode it. Setting the "BACnet string encoding" to Latin-1 for the devices fixes the problem. 

Issue Email notifications from 3rd party email account such as Gmail, Hotmail, Yahoo SMTP issues Event notification Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation site with any of the following: AS, ES, Reports Server Cause Sending notifications to Gmail, Yahoo mail, Hotmail, or other outside email account. Wanting to use other SMTP than Schneider Electric E-mail Server: if wanting to setup an ES or AS to send email notifications with third party SMTP, an Exchange server using port 25 supports the notifications. In release 1.7.1 and earlier though Gmail, for example, suggests port 465 and 587, the workstations alarms that the email can not be sent since it cannot connect to email server. The problem is with the Gmail-account and often other 3rd party email providers both public and private, Google requires that you connect with SSL, which have been missing in the requirements and therefore these releases do not have this functionality. In release 1.8.1 and later, you can send emails not encrypted or encrypted using either the TSL or the SSL protocol. You can select one method for the primary email server and another method for the secondary email server. The Schneider Electric Email Server does not support encrypted emails. When logging on to the email server, the user is authenticated using an authentication protocol. If no user name is specified, no authentication protocol is specified. If a user name is specified, the SmartStruxure server tries to authorize the user using the CRAM-MD5 protocol. If the first authentication fails, the SmartStruxure server tries to authorize the user using the LOGIN protocol using the CRAM-MD5 protocol. Resolution In Email Notification put the 3rd party email address such as yourname@mailprovider.com. AS and ES will use the Schneider Electric SMTP server or the POP server of your choice to send the email notification. For multiple emails, check Multiple Email Addresses for Email Notifications or Alarm Recipients. Sometimes the mail is put in the Spam folder for the recipient. Check there and change settings to Not Spam. Installing a valid SSL certificate for the Enterprise Server to allow SSL operation is not planned in a future version. Currently, the default certificate does not identify the system and is not trusted, but nevertheless enables SSL operation. ESMTP (Extended) is not supported through current release. Base64 SMTP authentication is not supported. Wanting to use SMTP other than Schneider Electric E-mail Server: An Exchange server or SMTP server which supports POP and uses port 25 supports AS and ES Notifications. Other servers which would require the setting of Primary/Secondary E-mail server fails to login to SMTP Server require an encrypted (SSL/TLS) connection which is not supported in Struxureware Building Operation versions up to and including 1.7.1. A solution is to use an SMTP proxy on the ES or another computer on the network that will handle the TLS/SSL authentication. Release 1.8.1 and later support TLS and SSL for email authentication natively. Using SmtpProxy on an Enterprise Server SmtpProxy is a small freeware application that listens on a port you choose; the default port is 25. When SmtpProxy detects a connection on this port, it does the following: Connects to the SMTP server you configure (GMail / Microsoft Live Mail / any other SMTP server) Starts an encrypted connection with the SMTP server Returns the connection information to the ES After the initial connection is established, SmtpProxy acts as a middleman. Any SMTP data received from the ES is forwarded to the SMTP server and any data returned from the SMTP server is sent the ES. SmptProxy runs as a Windows service so it can be installed on a LAN server and used by multiple devices such as AS. Note that SmtpProxy does NOT login to the SMTP server but rather credentials are passed through from the ES or AS. Note: SmtpProxy is a third party application and therefore no support is provided by Schneider Electric. Installing SmtpProxy SMTPProxy can be downloaded from http://smtpproxy.codeplex.com/ The download is a Windows Installer (MSI) file that can be used to install SmtpProxy on any machine that supports the .NET Framework v4 – Client Profile. Configuring SMTPProxy for Gmail SmtpProxy is configured using a config file. A sample config file is installed with SmtpProxy, this is a plain text file that can be edited with Notepad. Create a copy of the sample config file and rename it to: On 32 bit machines: C:\Program Files\SmtpProxy\SmtpProxy.exe.config On 64 bit machines: C:\Program Files (x86)\SmtpProxy\SmtpProxy.exe.config The following items can be configured with SmtpProxy’s config file: SmtpProxy can write a log of all its activities. The default file to write the log file to is SmtpProxy.trace.log. SmtpProxy can log several different types of activities. You can control what is written to the log file by setting the log switches. By default, they are set to Off so nothing is written to the log file. Valid switch values are Off, Error, Warning, Info, and Verbose with each one providing more information than the last. Once you have SmtpProxy working, you should turn logging Off. The Url to the SMTP server. Default is smtp.live.com. The SMTP server port. Default is 587. The port to listen on. Default is 25. Scroll to the end of the config file and locate the section SmtpProxy.Properties.Settings section and find the string mail.live.com Edit this to smtp.gmail.com After modification, you must restart the Smtp Proxy service from the services control panel for the new settings to take effect. Configuring ES to use SmtpProxy Right click on the Server in the tree and select Properties then click the Email tab Select Primary/Secondary E-Mail Server Enter Sender E-mail (e.g. Mysite@gmail.com) Under Primary E-Mail Server Settings enter Host: localhost (or 127.0.0.1) Enter the users account information. User name: e.g. gmailaccountname@gmail.com Password: MyPassword Confirm: MyP

Issue Although data is read correctly from the TSI Pressura RPM20 Hospital Room Pressure Monitor when integrated to a SmartStruxure Solution Automation Server, Modbus read errors and framing errors are seen. Product Line EcoStruxure Building Operation Environment SmartStruxure Solution Automation Server SmartStruxure Solution Automation Server Premium Modbus RTU Cause The instruction manual from the manufacturer incorrectly lists  the Modbus communication parameters for the RPM20 as 9600 baud, 8 data bits, 2 stop bits and no parity. Resolution Investigation of the data from the device shows that the Modbus communications parameters are: 9600 baud 8 data bits 1 stop bit No parity Ensure that these parameters are set in the Automation Server Modbus Master Network configuration.