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Blank screens seen in WorkStation, Device Administrator, License Administrator and Software Administrator

Picard Product_Support
‎2018-09-10 07:12 AM

Last Updated: Administrator CraigEl Administrator ‎2022-08-15 07:07 PM

Issue

Blank screens seen when starting WorkStation, Device Administrator, License Administrator and Software Administrator

DA01.jpgLA01.jpgSA01.jpgWS01.jpg

Product Line

EcoStruxure Building Operation

Environment

Windows 10

Cause

Graphics Card Driver Issue

In this case there was a "Intel(R) HD Graphics 4600" graphics card (this is the Intel Core i7-4790 CPU built-in graphics card) and there was a dedicated "NVIDIA GeForce GT 630" graphics card which was in the end also the culprit because it was the one with the outdated graphics driver, the Intel one didn't required an update.

Resolution

Update Display Drivers

Fix for Windows 10 Professional Version 1803 below

Start Computer Management

01_Start_Computer Management.png

Go to Display adaptors and update driver 
02_Go to Display adaptors and update driver.png

Search online for drivers 

03_Search online for drivers.png

Verify with second run after driver update if newest driver is installed 

04_Verify with second run after driver update if newest driver is installed.png
Labels (1)
Labels:
  • EcoStruxure Building Operation
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