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Issue The user is unable to log in to a WebClient session from a web browser even though the number of client session currently established is less than what the license provides for./p> After applying the Continuum Virtual License for WebClient, the ACCWebServerProxy indicates a maximum client seat count that is less than what the license specified. Product Line Andover Continuum Environment Continuum WebClient Server Continuum Virtual Software License Cause In some cases, it is possible to apply two licenses to the same WebClient host. When this happens the client seat count is dictated by the first license that was installed even though subsequent licenses may have a larger number of seats. Resolution If the license Key Type is SL Admin Rehostable, one of the licenses can be moved to another host temporarily while the remaining license is tested. Contact Schneider Electric Buildings Product Support for assistance in determining which license should remain on the machine and which should be moved to another host machine. If the license is not hostable contact Buildings Product Support.

Issue Upgrading a Vista license on the licensing website Environment Vista 5 Licensing website: Click Here Cause In order to upgrade a license on the schneider-electric.flexnetoperations.com website you must first return the license. Resolution When logged into the website, select the license you plan to upgrade under the Manage Licenses option Click the Return option. Then in Manage Entitlements section Activate the license in the normal method When you reach the fulfill counts screen, it will see the older license that can now be upgraded.

Issue Problems accessing the schneider-electric.flexnetoperations.com web site. Users trying to log on may get the following message: "Invalid request. Try reloading the page" Environment Vista 5.x licensing website Cause After an upgrade to the site on Monday, Oct 8th, 2012, there have been reports of occasional problems. Resolution To work around the issue: Use this link instead: https://schneider-electric.flexnetoperations.com Click Login With Entitlement ID in the left side menu Try again with the same Entitlement ID.

Issue "No data records found" when using Entitlement ID on Flexnet Operations site Environment Schneider Electric Flexnet Operations (https://schneider-electric.flexnetoperations.com) Cause Though you may be able to log into FlexNet with your Entitlement ID, many customers have been getting "No data records found" when trying to activate a license. Apparently, the Activation is case sensitive though the initial Login is not. Resolution Use capital characters when logging in which should correct this problem.

Issue If you import Users via a CSV with multiple Access Levels, some of the Users can have the wrong Access Level attached to their profile. Product Line Security Expert Environment Security Expert WEB Controller v4.00 314 I100 and later Cause The issue seems to occur only if the Access Level with the longer name is read in first, and then the shorter name. Example: "Access Level" will come before "Access Level Main" Resolution Within the CSV, sort the CSV by the Access Level column to ensure that the shorter name comes first.

Issue Is it possible to configure the system so that one or more users have different access requirements to the standard default access settings for each door? Product Line Security Expert Environment Security Expert Client. Cause Although doors within Security Expert may be configured for Card Only, Pin Only and Card + Pin etc, in some circumstances it may be desirable to give an individual access which is different to a door’s normal settings. For example A cleaner may have to use Card + Pin where a regular employee may only require a Card. The CEO of a company may only be asked for a Pin so that he or she can move around the building without needing a Card at all. In each case the user level of security may more secure or less secure than the standard default settings of the door depending on the scenario. Resolution The Security Expert Software Version 4.2.251.15. The SP-C Firmware Version 2.08.843. The default building door access is Card + Pin Specific First Aid Technician door access should be Card Only to allow them to move more quickly through the building

Issue The Xenta 102-AX VAV controller does not indicate any terminal load even though the demand is present at the VAV. IE the VAV setpoint is 23°C degrees and the room temperature is 26°C degrees. Product Line EcoStruxure Building Operation, TAC Vista Environment Xenta 102-AX VAV controller Cause The 102ax has been left in calibration mode. When the 102ax is in this mode the terminal load remains at 0% To check this from Vista locate the two points "UCPTvavselection.CPH" and "UCPTvavselection.CPl". These object are located in the VAV_controller object of the 102-AX controller. If one indicates "CALIBR ACTIVE" then the 102-AX is in airflow calibration mode. This screen capture shows a Normal state of a 102-AX. Resolution To allow the terminal load to respond complete the Airflow calibration. If this has been left this way and no calibration is required a power cycle of the 102-AX will remove the 102-AX from airflow calibration mode. If above was not resolution, then perform the following: Record all settings (screenshot or photos of TGML Configuration pages) Commission controller with Default values. Re-enter all values that were changed from default. Override temperature above effective setpoint + cooling band, and see if terminal load goes +100. Override temperature below effective setpoint - heating band, and see if terminal load goes -100.

Issue Why are there Unconfigured Devices appearing in the Unconfigured Device list. Unconfigured Devices are not cleared from the device list once the third party device is correctly configured and brought online. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Building Operation Enterprise Server Unconfigured BACnet Devices Cause BACnet devices that have unresolved issues appear in the Unconfigured Devices folder beneath the Hardware folder. The devices in the folder may have one or more of the following unresolved issues: • Unspecified device identifiers • Duplicate device identifiers • Duplicate device names • Other interoperability issues These issues must be resolved at the third party controller end. Resolution There are 3 different ways to resolve this depending on AS-P version: 1.9.x: To clear the reconfigured devices from the Unconfigured Devices folder, select the network, and then press the Alt key and click the Refresh button at the same time. 2.0.x or later: For updates use the Discover All (binoculars) button Any version after the third party devices have be correctly configured and brought online, if any devices these device continue to appear in the Unconfigured Device list they can be cleared from the list by warm starting the AS.

Issue BACnet tuning policies improperly applied can cause BACnet network problems Product Line TAC IA Series Environment I/A Series G3 ENC I/A Series AX / N4 Jace Cause Configuration parameters in the BACnet tuning policies can initiate high polling rates, force high volumes of writes, reads, and apply confirmed COV to BACnet proxies in the Jace / ENC. Resolution The following video will help us, Configure the "DefaultPolicy" as well as creating additional tuning policies for BACnet proxies Apply tuning policies to regulate BACnet network utilization

Issue Unable to add trend /extended trend logs after upgrading from SBO version 1.8 to 1.9 Product Line EcoStruxure Building Operation Environment Upgrade from v1.8 or below to v1.9 or above Cause The number of trend log records in the server have exceeded the limit. No new trend log or extended trend log can be added to the server. See Architectural Guidelines v1.8 and Architectural Guidelines v1.9, The maximum number of trend log records in an Enterprise Server is 2.5 billion, and SmartStruxure server device (AS, ASP,ASB) is 10 million In v1.8 and before, these trend record limits were soft limits. From v1.9, these are now hard limits. Thus it is not possible to save more than these amounts. Resolution The logging numbers should be reduced below these limits

Issue Moving the Enterprise Server database path on an existing system Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server (ES) Cause The Enterprise Server database can be affected by system changes (system restore, Windows reinstall, reformatting the system drive, etc.) if it is located at the default path on the system drive. In some instances, the default location is not the best for the customers' site. Resolution The default path where the Enterprise Server database is installed depends on the operating system it is installed on as well as the version: The default database path for Building Operation 1.9 and below: C:\ProgramData\Schneider Electric StruxureWare\Building Operation 1.x\Enterprise Server For 2.0 and above C:\ProgramData\Schneider Electric EcoStruxure\Building Operation x.x\Enterprise Server To move or change the Enterprise Server database path. Log on to the Enterprise Server from Workstation. Perform a backup (all data) of the Enterprise Server (right-click on the server and select 'Backup'). After the backup completes, save the backup set to the local drive (server > System > Backup and Restore > Backup sets > Local). Exit the Workstation. Stop and uninstall the Enterprise Server. Install the Enterprise Server (same version as the version that was uninstalled). When prompted for the database path, browse to the new directory where the Enterprise Server database is to be located. In the example below, the new Enterprise Server database path is After the Enterprise Server is installed, run the Software Administrator. The database path should now point to the new database directory. Start the Enterprise Server if it is not already running. Log on to the Enterprise Server from Workstation and restore the backup set (all data) which was saved. Log on to the Enterprise Server and verify operation.

Issue In an MP-V controller, Box flow is reading air flow when the VAV damper is closed Product Line EcoStruxure Building Operation Environment Building Operation Multi-purpose VAV FW v2.00.01.00016 Building Operation Workstation (Version 2.0.x or later) Cause Confinguring the MP-V Box Flow Zero Point WebHelp article in Building Management System WebHelp is missing steps needed for MP-V with firmware version 2.00.01.00016. Resolution In addition to the procedure described in Configuring the MP-V Box Flow Zero Point, two additional steps are required to zero the Box flow on an MP-V using firmware version 2.00.01.00016. Under Flow Balance Data... The Box Measured maximum flow must be an appropriate value based on the box size. The Hood Measured maximum flow must be an appropriate value based on the box size. Once the procedure in WebHelp is followed and these to settings are configured, the Box Flow will read zero when the Velocity Pressure is below the Minimum value setting in Velocity Pressure properties. If the Box Flow is still a non-zero value: While the damper is closed, put in an offset value to counter the Box Flow Make sure that the minimum value setting is a small positive value ex/ 0.002

Issue Need to replace or add an xP expansion module. Product Line EcoStruxure Building Operation Andover Continuum Environment xP Expansion Module Cause When replacing or adding an xP expansion module does the controller need to be powered off? Resolution When replacing or adding an xP expansion module the controller must be powered off, i.e., hot-swapping is not allowed. Adding an expansion module to a controller requires the controller to be cold-started. After the cold-start the CPU light on the first xP module should blink once at a rate of about once every 2 seconds. This is considerably slower than the controller CPU LED it is connected to. If a second xP module is connected, it also has about 2 seconds between flashes, but it will flash twice indicating it has detected the second module.

Issue Where is the RSTP setting on a MP-C or MP-V controller? Product Line EcoStruxure Building Operation Environment Building Operation Multi-purpose Controller (MP-C) Building Operation Multi-purpose VAV (MP-V) Cause Unable to find RSTP setting on MP-C or MP-V controller Resolution On the controller, find System > Settings, scroll down to Configuration and enable RSTP. ** Be sure to Warm start each controller after enabling RSTP or the setting will not be retained **

Issue Unable to connect to Access Expert as the Feenics Mercury Service stops and will not restart after a system reboot. Product Line Access Expert Environment Access Expert Premise Software (AX) v3 Cause If the Mercury service is failing to start the most common issues are: Service Administrator password was changed Feenics API is not running The OS (Windows) may still be performing some background activity that might slow down essential system functionalities Resolution Service Administrator password was changed: Update the password within these configuration files to match the new admin password c:\program files (x86)\feenics\web api\settings.conf c:\program files (x86)\feenics\mercury service\settings.conf Feenics API not running: Check the API by opening the Internet Information Services and checking to make sure the Feenics website is running. Make sure the default site is not running. You can also check the bindings on the website Port 80 and binding of '*' The OS (Windows) may still be performing some background activity that might slow down essential system functionalities: Open Windows Registry: Start -> Run -> regedit.exe File --> Export --> make a backup of the current registry Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ Right-click on the right page ---> New ---> DWORD call the new DWORD "AutoStartDelay" Set AutoStartDelay in milliseconds (decimal). E.G. 240000 is 240 seconds.

Issue Can the GV sensor be connected to the TAC Xenta controller using Analog Input signal? Product Line TAC Vista, Field Devices Environment Xenta 401 Xenta 301 Xenta 281 Xenta 121 Xenta 122 Cause The GV sensor is non-electrical itself and needs a VAV controller to measure the air velocity transferred from the sensor. Resolution The 224V and 224VL that are listed in the GV documentation, are both obsolete and no longer available. The Xenta 102ES, part no. 007305370, is designed to work with the GV sensor.

Issue Unable to discover BACnet devices from CyberStation running in the machine with multiple Network Interface Cards Product Line Andover Continuum Environment Continuum Cyberstation Cause Metric settings for the network interface not configured correctly Resolution The following video will help us understand, Common Continuum issues when running in Workstation with multiple NICs Using Wireshark and Windows 'route print' command to troubleshoot the problem Configuring a preferred interface when multiple routes are available

Issue Using Webstation from outside of the Local Area Network Product Line EcoStruxure Building Operation Environment Building Operation Webstation Cause Customer wishes to use Webstation to access the system over the internet Resolution Inform the local IT department that the PC or Automation Server will need a public IP address in order to be accessed from outside of the Local Area Network. If the device has an IP address of 10.xxx.xxx.xxx it is an internal IP address and will not be visible from outside of the local IP domain. NOTE: When the device is available on the Internet, this will allow anyone with internet access and a correct password to access the system.

Issue Values that are exported to Excel, updated and then imported again are multiplied by a factor of 10, 100 or another multiple of 10. Values are exported to Excel by clicking on the Export to Excel tool (marked in red) The values are updated in Excel The Excel file is imported to Workstation. Right click and choose Import from Excel... Choose to update objects The values are now in this case 100 times greater than in the Excel file Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause Workstation can only handle "." (dot) as decimal separator for values imported from Excel. When using "," (comma) Workstation ignores the decimal separator making the value 10 times or 100 times greater than the value entered in Excel. The multiple of 10 depend on the number of decimals you use. If you have 4 decimals the value will become 10 000 times greater. Resolution Change decimal separator from "," (comma) to "." (dot) in the Excel file before importing. Find and Replace can be used to search for , and replace with .

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