Building Automation Knowledge Base

Issue BACnet devices not found but are visible in other third party BACnet applications An update may cause devices to go offline Product Line EcoStruxure Building Operation Environment BACnet IP Network Building Operation EnterpriseServer Building Operation Automation Server (AS, AS-P, AS-B) Cause According to BACnet routing rules, each BACnet Device should have a unique BACnet Instance ID and each BACnet Network should have a unique BACnet Network ID  When a BACnet interface is created on an EBO Server, a BACnet IP network is created with default Network ID of 1. This is a local Network address and in not published on the network, it is therefore not a problem if this is duplicated with other EBO Servers. On many site this will remain at 1 for multiple EBO servers with no problems. If a third party BACnet device uses a published Network ID that is identical to the EBO local Network ID, then it will be ignored. There will be a "Duplicate of local network"  System Alarm and line similar to below in the trace log "nsp.pin.BACnet Device <device name>claims to be router to Network #1234 but that is a local network (BACnetMain)" Resolution If the EBO Server is not finding a BACnet device on a different network type (via BACnet routing like MSTP or virtual IP) then it could be the Network ID is identical to the local EBO Server Network ID. If this is the case, then simply change the EBO local Network ID and retest. BACnet Devices on the same IP network, including those on different IP subnets and linked via BBMD or Foreign Devices are not BACnet routed and therefore will not have this issue (no BACnet Network ID route is involved) Some earlier versions of EBO did not ignore these duplicate Network IDs, thus when up grading some devices could go offline. The workaround would be the same. The correction to the BACnet operation occurred in v1.9.3 and v2.0.2

Issue Living Space Sensore goes offline after upgrading SmartX Controller firmware from 2.0x to 3.01 or later Product Line EcoStruxure Building Operation Environment Building Operation Room Controller (RPC) v3.01 or later Building Operation SmartX Living Space Sensor Cause Living Space Sensor RJ-45 connector is plugged into Room Bus port on RPC. Resolution Move RJ-45 connector from Room Bus port to Sensor Bus port.

Issue The value of DateTime will different depending on how the variable is declared Differences between DateTime declared as a local variable and as input, output or public in Script program Product Line EcoStruxure Building Operation Environment Building Operation WorkStation Script Editor Cause Local and bound variables will initialize differently Resolution Local DateTime variables are local and known only to the Script program or function, and are initialized to the current local date-time value of the sever in which they  execute. Binding variables, including Input, Output and Public variables, are not effected by the Script engine by default. The EBO system uses the 1/1/1970 date as default and the Script simply uses that. If a different initial value is required then one can be set in the script

Issue How to calculate total memory required for controller to store logging information for the required duration. Product Line EcoStruxure Building Operation, Andover Continuum Environment NetController (CX9900, CX9940, CX9680, bCX9640) InfinetController (i2xxx) BACnet Controller (bCX4040, bCX9640, b3xxx) Cause Need to know how much memory is needed per point to determine the maximum number of entries and minimum interval time that the controller can use. Resolution The general equation of calculating memory use for controller logging is as below; * Memory usage per point = { 8bytes + (4bytes * NumberOfLog) } In addition to that, each controller requires minimum 1~2KB of freemem after the controller logging memory allocated.  Regarding the log interval, if the point is being logged for controller only, you can set the interval in seconds unit.   But if you configure the point for ExtendedLog as well, the logging interval should be in minute unit. Again, if there many objects with one minute interval for Extended Logging, it will affect the performance of the Cyberstation and also increases the size of ContinuumDB dramatically in short period of time. In this case, consider increasing the log interval to 5 ~ 15 minutes for Extended Logging.

Issue Is it possible to open TGML links in a new window or tab in Workstation? Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause The user wants to keep the current graphic open and open a new graphic/calendar/function etc so that both can be viewed simultaneously. Resolution Hold down SHIFT key whilst clicking on the link.

Issue Pins 4 through 7 across the top of the Automation Server are labeled as "Operator Panel" although there is not an Operator Panel part available. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server (AS) Cause There is no explanation of what the AS Operator Panel contacts are for? On front of AS:  Operator Panel Terminals Term 4 RET Internally connected to ground Term 5 10V 10 VDC max. 120 mA Term 6 Tx/Rx+ RS-485 communication Term 7 Tx/Rx- RS-485 communication Resolution At one time there were plans to create an Operator Panel so terminals were reserved on the Automation Server for local OP connection, however, these plans were not implemented. The next generation Automation Server Premium (AS-P) does not have the Operator Panel label, and today most operators use Webstation or Workstation.

Issue When the card reader is set to "CARD and PIN" it will wait for 10 seconds for the valid pin after a valid card has been swiped. There is no visible setting to set to be able to change this PIN timeout. Product Line Security Expert Environment Security Expert Server SP-C Cause The default timeout setting of 10 seconds between displaying a card and entering PIN can in some situations be too short. In other situations it may even be that the timeout of 10 seconds is too long for security reasons. There is therefore a need to adjust this timeout value. Resolution From SP-C firmware version 2.08.0843 and forward, there is a Door command called DualCredPendingTime that enables adjusting the timeout for supplying credentials for authenticating a user, such as Card and PIN. In Security Expert Client, go to Programming > Doors. Select the door you want to configure on the left. Expand COMMANDS Enter DualCredPendingTime = # where # is the timeout time in seconds. See example with a 20 second timeout set below. See also the Security Expert Release Notes page 30.

Issue Unable to drag and drop the Application folder into the include types box while performing a search of application files.   Product Line EcoStruxure Building Operation Environment Building Operation Workstation v3.0.x  Building Operation Workstation v3.1.x  Cause Searchable interface not implemented on the Application folder (nor on other devices like b3). This is a known issue in v3.0.x and v3.1.x Resolution Rather than using the left mouse button to drag the application folder, right-click the application folder to drag and drop into the include types box. This is to be fixed in 3.2.1.x.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Sometimes as an administrator, you may need to kill a service which is stuck at starting or stopping in order to avoid having to reboot a server in the middle of the day. Or even after the reboot, the service will not start. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Enterprise Central Building Operation Licensing Server Security Expert Windows Services Access Expert Windows Services (on-premise only) Cause Sometimes the service times out and gets stuck in a loop due to fallback protocols within the service Resolution Find out the name of the service To do this, go into services and double click on the service which has stuck.   Make a note of the “Service Name”. Find out the PID of the service Open an elevated command prompt and type in: "sc queryex servicename" (where servicename is the name of the service you obtained from Step 1). Make note of the PID Kill the PID From the same command prompt type in: "taskkill /f /pid [PID]" (Where [PID] is the service number).   If it is successful you should receive the following message: "SUCCESS: The process with PID XXXX has been terminated."     Be careful of what you are killing though. If you kill a critical windows service you may end up forcing the machine to reboot on it own.   If the service returns back into this state you may need to increase the time allotment for the service to start.   Global (entire system): Open Windows Registry: Start -> Run -> regedit.exe File --> Export --> make a backup of the current registry Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ Right click on the right page ---> New ---> DWORD call the new DWORD "AutoStartDelay" Set AutoStartDelay in milliseconds (decimal). E.G. 240000 is 240 seconds. Per-service: Open Windows Registry: Start -> Run -> regedit.exe File --> Export --> make a backup of the current registry Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\<servicename> To increase the default delay of 120 seconds, right click the registry key and add new key AutoStartDelay (DWORD (32-bit)) Set AutoStartDelay in milliseconds (decimal). E.G. 240000 is 240 seconds.

Issue Unable to assign output channels on a some b3/i2 series controller under an AS. CCT(Continuum Conversion Tool) unable to assign channel with error "Could not find channel" in the conversion report. When creating an output channel, that is out of range, the workstation error is "Could not find channel" eg. if output channels 15 or 16 (on b3810) are assigned Product Line EcoStruxure Building Operation Environment AS ES b3, i2 Expansion Module xPD04, XPD02, xPA04, xPA02 Cause b3/i2 series expansion channels are software limited in line with the maximum xP module capacity The maximum b3/i2 expansion current available is 180mA, so some combinations of 2 xP modules are not supported, see below   Resolution Both input and output channels are limited in line with the allowable xP expansion units that can be added. For example a maximum of 6 xP output channels can be added to b3/i2920, b3/i2810, b3/i2814, b3/i2850, b3/i2851 & b3/i2853 controllers, (2 xPD/A04 Output modules is above the maximum power supply to xP units from the b3/i2 series controllers)                                   Output Channels               On board                               xP Modules    b3920     1 to 16                                   18 to 22 b3810     1 to 8                                      9 to 14 b3814     1 to 8                                      9 to 14 b3850     1 to 4 (5 reserved)                  6 to 11 b3851     1 to 4 (5 reserved)                  6 to 11 b3853     1 to 4 (5 reserved)                  6 to 11 NOTE Continuum did not limit the channel numbers, thus unsupported configuration could be installed and in some cases these may work. This can cause an issue during an upgrade/conversion.

Issue How to interface OTIS Elevator HLI with Security Expert. Product Line Security Expert Environment Security Expert v4.2.194.7 or higher SX-ELV-HLI-OT license to enable the integration OTIS OTIS Compass V2 OTIS OTIS Compass V3 Cause Information required on how to interface OTIS Elevator HLI with Security Expert. Resolution Requirements Security Expert (v4.2.194.7 or higher). SX-ELV-HLI-OT license to enable the integration.   This interface will work with OTIS Compass V2 and OTIS Compass V3. Detailed information on how to configure this integration can be found in the application note below.   Security Expert OTIS HLI Integration

Issue When a TGML graphic is opened from Webstation and the user right clicks on a value in the graphic to open properties, it can take up to 20 seconds before the properties dialog is displayed. During the 20 seconds the working area is just grey. Product Line EcoStruxure Building Operation Environment Building Operation Webstation 2.0.4 and earlier versions Cause This problem only occurs when the signals in the graphic resides in a TAC Xenta; The problem has not been observed with Modbus or BACnet signals, and is only present in Webstation, not in Workstation. Resolution This issue is fixed in EBO 3.0. There is also a hotfix for version 2.0.4. It is labelled 2.0.4.5801. Contact you local technical support organisation if you need the hotfix.

Issue When "Engage App BLE Filtering" set to "True" in an RP-C it is not possible to connect to the RP-C via Bluetooth using eComission SmartX controller mobile application. How do I set "Engage App BLE Filtering" to "False"? Product Line EcoStruxure Building Operation Environment Building Operation eCommissioning Tool Cause A factory reset of an RP-C will set "Engage App BLE Filtering" to "True". The "Engage App BLE Filtering" is also set to "True" when upgrading the RP-C from firmware version 2 to version 3. Resolution The only way to set "Engage App BLE Filtering" to "False" is to use the  eCommission SmartX Controllers mobile application connected to the RP-C using an IP connection.  

Issue Need program example of Macro Block for Function Block program. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause Macro Block Library is intended as an example and may need to be adjusted to the actual application. Resolution A Macro Block Library is included in the installation of the Function Block Editor. Inside the Function Block Editor, right click in an empty space and select Load Macro. If you do not see the Macro Block Library directly, please navigate to  C:\ProgramData\Schneider Electric EcoStruxure\Building Operation 3.1\WorkStation\Function Block Editor Here, you can select Macro Library Function block to find different Macro Blocks:                  Macro Block Library Macro Block Library for TAC Xenta series Macro Block Library Xenta700 Macro Block Library For TAC Xenta 700 series Macro Library Function Block Macro Block Library For Function Block Editor Process Models Process Models Library For TAC Xenta series Process Models Function Block Process Models Library For Function Block Editor Process Models Xenta700 Process Models Library For TAC Xenta 700 series User Library Reserved location for user made Macro Block The first three folders in the list above (Macro Block Library, Macro Block Library Xenta700 and Macro Library Function Block) each contain the following sub folder structure: Air handling Control Function Calculation Common Efficiency Energy Psychrometric Heating Control Function Miscellaneous Function SNVT Timers The other four folders contain macro blocks without any sub folder structure, i.e. they are located directly in the folders.

Access Expert Bosch Appliance

Issue How to use Plain English programming to mirror the output controlling the door's striker to a second output on the Continuum controller. Product Line Andover Continuum Environment Continuum Net Controller II Continuum ACX 2 Controller Cause Sample PE program needed for guidance. Resolution Here are three samples of the same program for guidance on how to accomplish the desired application 'This program makes the Auxiliary output of the AC1 (Out chan 2) mirror the value of the output that controls the door 'striker (Out chan 1) 'Program is Looping/Autostart 'The MODE variable is used to control when Out2 should mirror Out1 as follows... ' '1=Always including manual override '2=On valid card or REX only Numeric MODE Line Init AuxOutput = 0 MODE = 2 Basedon MODE Goto Always, ValidAndRex Line Always AuxOutput = Door1 OverrideValue * 65535 Line ValidAndRex AuxOutput = Door1 * 65535 Line E If TS > 10 then Goto Init Program code has also been supplied in the attached dump file below.

Issue Some AS-P controllers do not have a heatsink installed where others do. Product Line EcoStruxure Building Operation. Environment Building Operation Automation Server Cause Originally the design of the AS-P was to be universal and comply with various standards with one design. The standards that have a strict temperature requirement on components are related to Smoke Control and Access Control. In 2019 we decided to streamline the production of AS-P and only use the heatsink on those versions where it is required. AS-P with heatsink installed. AS-P without heatsink installed. Resolution The AS-P SMK and AS-SSC versions will still have the heatsink all other models after week 50 of 2019 will come without heatsinks. Products without heatsinks can be identified by a suffix on the individual box that the product came in. A suffix -A is with heatsink and suffix -B is without a heatsink, as shown below.

Issue Provide a solution for displaying local server time Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Building Operation Enterprise Server Cause Request to display local server time Resolution Example code below can be inserted into a PE Script to allow display of local server time from within the workstation. By converting the time into a string the display of the information is not affected by any localization that is attempted by the client. *************************** datetime output ServerTime, ClientDisplayTime string output DisplayTimeString, DisplayTimeString2 String ampm numeric h1, h2 numeric Adjustment ' Time Adjustment: UTC Offset, DayLight Savings Time Adjustment = 4*3600 ServerTime = Time 'Set the desired Client Display Time ClientDisplayTime = ServerTime + Adjustment 'Set String to ServerTime print ServerTime to DisplayTimeString h1 = TimePiece(hour, ServerTime) if h1 = 24 then h1 = 12 if h1 > 12 then  h2 = h1-12  ampm = "PM" else  h2 = h1  ampm = "AM" Endif print TimePiece(month, ServerTime);"/" ;~       TimePiece(dayofmonth, ServerTime);"/";~       TimePiece(year, ServerTime),~       h2;":"; ~       TimePiece(minute, ServerTime);":";~       TimePiece(second, ServerTime), ampm to DisplayTimeString2 ****************************

Issue The properties of a BACnet or Infinet Schedule shows Next transition time as 2106-02-07 07:28:14. Where does this date come from? EBO BACnet schedule shown below Product Line EcoStruxure Building Operation, Andover Continuum Environment b3 BACnet Schedule Infinet Schedule Cause The reason it displays the date of 7 Feb /2106 is that there are no events in the controller for the current week. Resolution The next transition time is evaluated and will display the next transition time when the following week has an event scheduled.

Issue How is the MAC ID for an AS calculated? Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Cause MAC ID for an Automation Server calculation Resolution A Mac address ID of an IP level Automation Server is made up a 48 bits. The first 3 bytes are unique to each vendors organization and has a unique IEEE 3 octet identifier. The last 3 bytes are created by the individual companies and EBO's last 3 bytes are automatically pulled down from a database to a buffer in the product level test equipment where one is assigned for each tested AS, printed at the side sticker and logged in the Trace test report. Example  00-50-06-00-D0-15