Issue
The user is unable to log in to a WebClient session from a web browser even though the number of client session currently established is less than what the license provides for./p>
After applying the Continuum Virtual License for WebClient, the ACCWebServerProxy indicates a maximum client seat count that is less than what the license specified.
Product Line
Andover Continuum
Environment
- Continuum WebClient Server
- Continuum Virtual Software License
Cause
In some cases, it is possible to apply two licenses to the same WebClient host. When this happens the client seat count is dictated by the first license that was installed even though subsequent licenses may have a larger number of seats.
Resolution
If the license Key Type is SL Admin Rehostable, one of the licenses can be moved to another host temporarily while the remaining license is tested. Contact Schneider Electric Buildings Product Support for assistance in determining which license should remain on the machine and which should be moved to another host machine.
If the license is not hostable contact Buildings Product Support.
