Building Automation Knowledge Base

Issue The RUS.exe utility throws the following error when an attempt is made to activate a license for the first time on a host machine. Product Line Andover Continuum Environment Continuum Cyberstation Hasp Sentinal Continuum Virtual License Cause While it is not clear what causes this error, Product Support has occasionally run into cases where a change to the host machine configuration in some way taints the license fingerprint.  In such cases the license activation file (.v2c) is no longer applicable to the host machine, even though it was created produced from a license information file (.c2v) that was created on the same host. Resolution   There must be no configuration changes made to the host machines on which Continuum will be licenced from the time that the license information file (.c2v) is created until the time when the activation file (.v2c) is received and applied using the RUS.exe tool. This includes the following virtual machine settings... Memory allocation Processor Hard Disk Network Adapter This the following hardware on the physical machine that hosts the virtual machine. Hard drive Network Adapter Memory Processor In some cases when a Cloned host error is occurs upon applying the license activation file (.v2c) to the host machine, rebooting the virtual machine has cleared error.  In cases where rebooting the virtual machine does not resolve this issue, the virtual machine instance will have to be deleted and a new vm created on which the license software can then be installed.    A charge will apply in cases where it is necessary to generate a second activation file (.v2c).     

Issue Unable to configure the schedule in SE8000 series thermostat. Product Line EcoStruxure Building Expert, Field Devices Environment SE8000 Cause The system is not following building occupancy and operation as needed Resolution Tap and hold the top middle of the screen and tap on lower right arrow of page 1/2 setup. There are seven different schedule setting screens, one for each day of the week. Each day can have different scheduled events. Options The options settings allow the Room Controller to function in Occupied or Unoccupied. Occupancy Command Local occupancy: occupancy is determined by local PIR or schedule, as configured under Occ. Source from the configuration menu. Schedule Type 7 days: Independent scheduling for each day 5+1+1 days: Weekdays scheduling and Independent Weekend scheduling for Saturday and Sunday 5+2 days: Weekdays scheduling and Weekend scheduling

Issue When configuring a SmartConnector, the custom assembly cannot be seen in the Add Processor Configuration tab.   Product Line EcoStruxure Building Operation Environment Microsoft Windows Server 2012 and newer, Windows 10 Cause Microsoft Windows Server Unsigned or unknown certificates Some files need to be "unblocked" after download in order to avoid security warnings from tools like Visual Studio about potentially unsafe content.   This is because the dll’s for the custom processor have been downloaded from an internet based source.   Otherwise, all the required dll’s for the solution may not be available in the service installation directory (normally “C:\Program Files (x86)\Schneider Electric\SmartConnector”). This information can be seen in the SmartConnector log file. SmartConnector will log an error when going to the point of adding a new processor if it can’t find a reference. It will point to the assembly which is missing. Microsoft Windows 10 The service needs to be restarted once the dlls for the custom processor have been added in the service installation directory. (“C:\Program Files (x86)\Schneider Electric\SmartConnector”) Resolution Microsoft Windows Server range To "unblock" a file, Right-click it in Windows Explorer Choose Properties from the context menu Click the Unblock button in the lower right-hand corner of the resulting dialog Hit OK or Apply Important: ZIP files should be "unblocked" before their contents are extracted. Note: Depending on the security policy level on the system, you may need to perform the same action for the DDLs once uncompressed. Microsoft Windows 10 To restart the service by Opening the service windows Select the SmartconnectorService entry Either click on the Restart button, or Stop then start

Issue The Niagara 4 JACE's platform daemon fails to start making it impossible to login and configure using Workbench tools such as the Commissioning Wizard or Dist File Installer. The error within the serial shell typically indicates ... /proc/boot/ksh: niagarad: cannot execute - No such file or directory. Product Line TAC IA Series Environment Niagara 4 JACE-603 JACE-645 JACE-600E JACE 8000 Cause This can occur as a result of an Incorrect or failed upgrade or improper downgrade without first installing a clean distribution. Resolution Requirements - You will need the following to complete the recovery steps: A terminal emulator such as PuTTY A SFTP client such as FileZilla Serial-Shell cable for your JACE hardware model (specified in the .PDFs below) The Niagara 4 Clean Dist file for your JACE hardware A zip file utility such as 7-Zip The hardware and startup documentation for your JACE model (provided with Niagara 4 installer) Obtain recovery files from the Niagara 4 Clean Dist File for the matching hardware: The clean dist files can be found in your Niagara4 $system_home directory, or in your Niagara 4 image files under the cleanDist directory or in the overlay\cleanDist directory. Open the .dist file for your JACE's platform using a zip utility like 7-Zip and extract the zip/n4clean.tar.gz file. Also, extract the dev/shmem/n4-xxx.image file, where xxx will be different, depending on the JACE's platform type. JACE 300 ... qnx-jace-n4-npm3xx-etfs2048-clean.dist JACE 600 ... qnx-jace-n4-npm6xx-etfs2048-clean.dist JACE 600E ... qnx-jace-n4-npm6e-etfs2048-clean.dist JACE 603 ... qnx-jace-n4-npm6e-etfs2048-clean.dist JACE 645 ... qnx-jace-n4-npm6e-etfs2048-clean.dist JACE 700 ... qnx-jace-n4-javelina_booke-etfs2048-clean.dist JACE 8000 ... qnx-jace-n4-titan-am335x-clean.dist Make a Serial Connection to the JACE The .PDFs in the N4 documentation set describe how to make a serial connection to a JACE in the "system shell" section(s) of each document. Once connected, the controller will boot and display the "login:" prompt.  Enter your Platform credentials. After login, either a "#" or "$" shell prompt or configuration menu similar to the following is shown.   System Shell -------------------------------------------------------------------------   hostid: [unique to your JACE]   serial number: [unique to your JACE]   build version: 4.1.25.1.2   build date: built on 2015-10-07 19:04:59   system time: Thu Jan 14 16:33:18 UTC 2016   niagara daemon port: 3011     dm0:  inet 192.168.1.140 netmask 0xffffff00 broadcast 192.168.1.255         inet6 fe80::5272:24ff:fe9c:55ba%dm0 prefixlen 64 scopeid 0x2   dm1: -------------------------------------------------------------------------     1.  Update System Time   2.  Update Network Settings   3.  Ping Host   4.  Enable/Disable SSH/SFTP   5.  Change Current User Password   6.  Change System Passphrase   7.  Enable Front Panel USB   8.  Configure WIFI   9.  Reboot     L.  Logout     Enter choice:   System Shell -------------------------------------------------------------------------   hostid: [unique to your JACE]   serial number: [unique to your JACE]   build version: 4.1.25.1.2   build date: built on 2015-10-07 19:04:59   system time: Thu Jan 14 16:33:18 UTC 2016   niagara daemon port: 3011   dm0:  inet 192.168.1.140 netmask 0xffffff00 broadcast 192.168.1.255             inet6 fe80::5272:24ff:fe9c:55ba%dm0 prefixlen 64 scopeid 0x2   dm1: -------------------------------------------------------------------------   1.  Update System Time   2.  Update Network Settings   3.  Ping Host   4.  Enable/Disable SSH/SFTP   5.  Change Current User Password   6.  Change System Passphrase   7.  Enable Front Panel USB   8.  Configure WIFI   9.  Reboot   L.  Logout   Enter choice: Verify correct system time and update as needed The RTC time may not be correct if the unit has been unpowered for longer than the on-board capacitor backup period. Using menu ... the first item in the menu list allows you to Update System Time.  The current date/time is displayed. Enter the new date/time in the form YYYYMMDDhhmm[.SS].  Note that entering the seconds is optional. For example: 201801111420 for 11-Jan-2018 at 8:20am UTC or 8:20am CST. Enable SFPT The Secure FTP service is not enabled by default on a JACE.  Enable the SFPT from the menu above or the shell prompt (if required). Using menu ... the fourth item in the menu list allows you to enable SSH/SFTP.  Enable it now, using port 22. Once enabled, enter another choice, "sh" (without quotes).  This will give you the "#" or "$" prompt that you need. If you could not enable from the menu in the step above, manually start by issuing the command tsudo syssh_sshcfg at the shell prompt.   If the command fails, issue the syssh_sshcfg command.  If the command fails again, enter the following ... $ cd /sys/bin ... then enter $ ./syssh_sshcfg ... then enter Transfer the n4clean.tar.gz and OS Image Files using SFTP Client Using an SFTP client such as FileZilla, transfer the n4clean.tar.gz file previously extracted for the platform from the clean dist file to the JACE's /zip directory. If the transfer fails with a permissions error, issue the command tsudo chmod 777 /zip at the shell prompt and try it again. Next, transfer the .image file you extracted from the clean dist file to the JACE's /dev/shmem directory. Run osupdate From the login menu prompt, type sh.  This will exit the menu system and enter the shell mode.  At the "#" or "$" shell prompt, issue the command osupdate.  After a short delay, the shell prompt will return. Reboot the JACE Finally, reboot the JACE.  This can be done by issuing the command shutdown hf 0 at the shell prompt.  When the JACE restarts, the unit will automatically process the clean dist file.

Issue Keypad installed in environment where the local language needs to be used instead of the default English. Product Line EcoStruxure Security Expert. Environment Security Expert SX-KLCS Cause Unsure how to change the language settings on the keypad. Resolution You can change the language used by the keypad by setting the default language in controllers configuration. Go to Sites | Controllers, select the Configuration tab, and change the ‘Default Language’ dropdown. One you have set your desired language and downloaded the changes to the controller, Users logging into a keypad connected to this controller will see messages in the selected language.

Issue Unable to configure the OA (outside Air) Damper control of SE8000 to work as desired for free cooling and CO2 (Ventilation) Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment Building Operation Workstation Building Operation Automation Server SSL SE8000 Cause The damper control on the SE8000 is restricted to the minimum position under the following conditions: Econo.config parameter is set to off The CO2 value is 0 or lower than Min CO2 Parameter (adjustable) The OA (Outside Air) is warmer than Changeover SP (adjustable) The SA (Supply Air) temperature is colder than Supply air SP (adjustable) The parameter Mech. Cooling is set to OFF Resolution

Issue The SE8000 display face shows white blocks in place of expected data points. Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment Building Operation Workstation Building Operation Automation Server SSL SE8000 Cause Upgrading the firmware of SE8000 using the Uploader Tool may not have been completed successfully. Resolution   .  

Issue Cyber security and other concerns regarding data transfer to Building Advisor Portal. Product Line EcoStruxure Building Operation Environment Building Advisor  Cause Limited available documentation. Resolution   1. What are the details around the authentication towards AU? Where the certificate can be used for DTSERVICES and INTREPRETER server? The Data Transfer Windows service that is installed on our client's supplied server (normally within client's firewall). In order to support Clockworks Connect functionality, the private key of a private/public key pair is installed on same server that the windows service is installed on. The Data Transfer windows service currently supports TLS 1.2. The Clockworks Authentication web service provides ability to determine the identity of a request's caller. Validate Request with cryptographic challenge - Validate Request by creating cryptographic challenge for Data Transfer Service to sign with private key to confirm identity. Create Session Key - On successful validation, create and store Session key and send back to Data Transfer Service. Files are named with a date and time stamp to make them unique. When the DTS transfers the file successfully, it auto deletes the file from the folder. Saving the need to manage the file directory. It is expected the DTS will create the file, export and the handle transmission of the data.   2. How often will the pointslist file be updated (can this be replaced by a manual task)? Points list file would only be updated if configuration of BMS points has changed (i.e. from a retro fit or additional sensor etc.) – this would be a manual exercise post completion of BMS works. 3. What is the file-format and extension of the pointslist file? The Clockworks Data Transfer web service provides the following data to the Data Transfer windows services: • Data Transfer Service application configuration • Point configuration • BMS credentials It works in concert with the Clockworks Authentication web service to ensure a valid a session has been created and is not expired.   Interpreter 2 The Clockworks Interpreter web service provides the ability to send data from our client's Building Management System (BMS) to our Cloud environment to allow for visualization of that data in raw (primary) or as analyzed after calculations are performed on the raw data. The Interpreter web services receives data in HTTP GET or POST requests and parses and validated the request before storing in a serialized and compressed binary format. If needed, factors are applied to resolve known data issues from the source. The interpreter supports the following features: • Support TLS 1.0 and up for Transport Security. SSL is disabled. • Supports Triple DES (deprecated) and Rijndael algorithms for message level encryption. • Reserved IP address to ensure the same IP address is maintained which support organizations that: 1) Subscribe to default deny policy and do not trust DNS retrieval for security concerns 2) Not able to configure firewall rules by DNS and IP address if required. • Optional security to lock down requests by IP address 4. What is the estimated use of resources on the ES server, when polling through this instead of polling the automation server directly? EWS is used therefore the impact in very minimal. 5. What is the file-format and extension of the data file? The List method describes a CSV file which is organized such that each row contains a unique sample for a single point. Each row will typically contain a timestamp, value, data source reference, and point reference. This parsing method has the following features: Features: • All CSV files large and small are streamed creating a smaller memory footprint while parsing. • Only valid point reference IDs configured (i.e. from CW Connect or through local config) and found in the CSV file are pushed to Interpreter. • The Data Source Reference ID may be obtained from the following sources: Parent directory name being monitored, a static configuration value, or a user configurable column ID found in the CSV file. • The Point Reference ID may be obtained from the following source: A user configurable column ID found in the CSV file. • Date and Time may be in separate columns. • Date and Time may be in the same column. Universal Parser: Table Method 3 The Table method describes a CSV file which is organized such that a row exists which contains all point names, often called the "point info row", and below this row all point values and timestamps will be located. This parsing method has the following features: Features: • All CSV files large and small are streamed creating a smaller memory footprint while parsing. • Only valid point reference IDs configured (i.e. from CW Connect or through local config) and found in the CSV file are pushed to Interpreter. • The Data Source Reference ID may be obtained from the following sources: Parent directory name being monitored, a static configuration value, the as-is file name being parsed, a particular CSV cell above the point info row, or a location in a CSV column which is below the point info row. • The Point Reference IDs: The point info row is dynamically found by the DTS by matching criteria set by the user. This allows a single DTS install the flexibility to parse multiple Table style CSV files where the point info row may exist in varying locations. • Date and Time may be in separate columns below the point info row. • Date and Time may be in the same column below the point info row.# Example Site Information: Officeworks - Highett Officeworks - Highett Controller: AC1 Controller description: Retail - Rear Parent Pack: Parent Pack Description: Status: Online Time,Date,Control Temp {Deg. C},Zone Temp {Deg. C},Return Air Temp {Deg. C},Outside Air Temp {Deg. C},Cooling Setpoint {Deg. C},Heating Setpoint {Deg. C},TPI Target {Deg. C},OA Probe {Deg. C},GP Timer {},Supply Fan {},Cooling {},Heating {},Stage 1 {},Stage 2 {},Economy Damper {%},Fault Relay {},Fire Relay {},OA Temp {},Cool Reset {},Heat Reset {},Econ Reset {},RA Temp {},Control State {},TPI {} 00:00:00,22/02/18,22.3,22.3,21.6,25.7,22.0,19.0,22.0,?????,On,On,On,Off,On,Off,0 .0,Off,Off,25.7,Off,Off,Off,21.6,Cooling,????? 00:15:00,22/02/18,22.7,22.7,22.0,26.0,22.0,19.0,22.0,?????,Off,Off,Off,Off,Off,O ff,0.0,Off,Off,26.0,Off,Off,Off,22.0,Off,????? 00:30:00,22/02/18,22.9,22.9,22.5,26.0,22.0,19.0,22.0,?????,Off,Off,Off,Off,Off,O ff,0.0,Off,Off,26.0,Off,Off,Off,22.5,Off,????? 00:45:00,22/02/18,23.0,23.0,22.7,25.7,22.0,19.0,22.0,?????,Off,Off,Off,Off,Off,O ff,0.0,Off,Off,25.7,Off,Off,Off,22.7,Off,????? 01:00:00,22/02/18,23.1,23.1,22.7,26.0,22.0,19.0,22.0,?????,Off,Off,Off,Off,Off,O ff,0.0,Off,Off,26.0,Off,Off,Off,22.7,Off,????? 01:15:00,22/02/18,23.3,23.3,22.6,26.2,22.0,19.0,22.0,?????,Off,Off,Off,Off,Off,O ff,0.0,Off,Off,26.2,Off,Off,Off,22.6,Off,????? 01:30:00,22/02/18,23.4,23.4,22.5,26.0,22.0,19.0,22.0,?????,Off,Off,Off,Off,Off,O ff,0.0,Off,Off,26.0,Off,Off,Off,22.5,Off,????? 01:45:00,22/02/18,23.4,23.4,22.2,25.7,22.0,19.0,22.0,?????,Off,Off,Off,Off,Off,O ff,0.0,Off,Off,25.7,Off,Off,Off,22.2,Off,????? 02:00:00,22/02/18,23.4,23.4,22.2,25.7,22.0,19.0,22.0,?????,Off,Off,Off,Off,Off,O ff,0.0,Off,Off,25.7,Off,Off,Off,22.2,Off,????? The KGS parser provides a simple way to upload data. By design, this method has a minimum number of configuration keys and a simplified CSV format. • This method is intended to be uploaded once a day. KGS driver expects lines in the CSV in the following format: Demo_AHU-2,CoolingCoilValve,0.366034,12/1/2020 0:00 Demo_AHU-2,CoolingCoilValve,0.352827,12/1/2020 0:05 Demo_AHU-2,CoolingCoilValve,0.338367,12/1/2020 0:05 Demo_AHU-2,CoolingCoilValve,0.32544,12/1/2020 0:05 Demo_AHU-2,CoolingCoilValve,0.310596,12/1/2020 0:05 ... Data Source Reference ID[0], Point Reference Id[1], Point Value[2], DateTime stamp[3] Row and Column data are zero (0) based.  

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue When several Floor Plans or Status Pages are open at the same time the Security Expert Client slows down and eventually closes to desktop with a “Security Expert User Interface has stopped working” error message shown. Error Message Product Line EcoStruxure Security Expert Environment Security Expert Client Cause Security Expert Client is gradually using up system RAM. As the Security Expert Client reaches or exceeds, the windows 32-bit application memory limit, the Client crashes.   The reason for this excessive memory usage was due to the user photo sizes which were found to be very large (approx. 10MP with 5.9MB file size each). The sheer number of User Events displaying these images in multiple windows at the same time eventually overloads the application. Resolution Reduce the size of the User images to a much smaller size. The default, which is a good starting point is 300x400 pixels. One method of doing this would be to export, batch resize then import the photos back into the database. *** Backup the Security Expert database first *** User photos can be exported out of Security Expert by using the inbuilt feature under Global | Sites | User Photos Export. You set a directory, choose a format, and use the Export User Photos Now button to export all the photos when you're ready. User Photos Export Next, use a batch image resizing application to resize and crop the images in one step. There are lots of applications that can do this such as Photoshop or Microsoft's free Photo Resizer app. Once the images are resized you can use the Data Sync Service to then import those images back into Security Expert. Find details on how this is done in AN 266 Security Expert - Mass Importing Photos into - Integration Guide. Using two Security Clients running on the same machine can also provide a bit more headroom before the memory limits are hit as the load is spread out over two applications instead of just the one. This would be an additional safeguard if multiple Floor Plans and Status Pages open at the same time was a requirement. Reducing the User image file sizes is what will have the most impact on stability and responsiveness.

Issue On a new JACE-8000, or on one in which the clean-dist or factory restore procedure has been applied, the JACE can be pinged but, you cannot connect to the platform, and the system time's year shows as 2020 or greater.   The following symptomatic messages can be observed in the serial shell via the debug port:  ERROR [01:26:53 01-Jan-2037] [tid = 1] niagarad: policy file verification failed. Policy files may have been tampered with. Cause is: [/opt/niagara/security/policy/java.security failed signing verification]  ERROR [01:26:53 01-Jan-2037] [tid = 1] niagarad: throwable occurred while initializing daemon (java.lang.SecurityException), can not continue  sysmon: niagarad is no longer running  The following symptomatic messages appear in the system logs:  Jan 01 01:26:53 2 11111 0 niagarad: policy file verification failed. Policy files may have been tampered with. Cause is: [/opt/niagara/security/policy/java.security failed signing verification]  Jan 01 01:26:53 2 11111 0 niagarad: throwable occurred while initializing daemon (java.lang.SecurityException), can not continue  Jan 01 01:26:53 2 11111 4 sysmon: niagarad no longer running Product Line TAC IA Series. Environment I/A Series Jace-8000 Cause This issue is encountered when the RTC clock's date is Wednesday, December 30, 2020, or later.  Resolution Use the debug port to connect to the system shell with PuTTY. See the System Shell section of the JACE-8000 Install and Startup Guide Set the system clock to a date before the year 2020, and then commission the JACE with 4.2 or newer.  The issue is corrected within the fix for the following issue, addressed in Niagara 4.2.36.10:   NCCB-19628: Code signing timestamps checked improperly, verification will fail Jan 1, 2021    We will continue to see the issue on new JACE-8000 as they ship with a 4.1 daemon. This may also occur on a JACE-8000 on which the clean-dist or factory restore procedure has been applied.

Issue A Niagara R2 UNC is installed in a remote location with internet service provided by Comcast. Until now, a static IP address was provided by Comcast allowing for a static IP address to be provided to the UNC. Comcast has now switched to dynamically assigned IP addresses. Each time the installed internet router is power-cycled, it will receive a different IP address. Can the UNC be enabled to support DHCP and continue to be remotely accessible? Product Line TAC IA Series Environment Niagara R2 Cause Comcast's changes in internet service policy Resolution Niagara R2 stations support DHCP but the IP address must be 'reserved' within the DHCP server. See the Niagara Networking and Connectivity Guide, page 3-23. In this application, there is no DHCP server. Enabling DHCP will not allow for remote connectivity to continue as it did. Review the requirements with Comcast to determine if they can provide a solution involving a reserved IP address for the installed router. This will allow the UNC to retain its static IP address and maintain remote connectivity. Alternatively, dynamic IP addressing can be "out-sourced" to a 3rd party company. See the Niagara Networking and Connectivity Guide, page 5-22. The company TZO and its website www.tzo.com has changed to www.dyn.com and their most often-used product is dyndns-pro (http://dyn.com/dns/dyndns-pro). There is a small annual service fee but it has worked successfully with Niagara R2 applications. There is also a free version available at http://free.domain.name/en.html?domain=dyndns-home.com.

Issue Can the Program ID in Building Operation be changed Product Line EcoStruxure Building Operation Environment Building Operation  Cause With Building Operation version 1.0, it was possible to modify the program ID. Now with the Building Operation version 1.1 and above it is not possible. Resolution From Building Operation 1.1 the Program ID is generated automatically and why it is not possible to change.

Issue After an Upgrade to an Automation Server controller, the Requested values of some outputs and actual values do not match. Product Line EcoStruxure Building Operation Environment Enterprise Server Workstation Automation Server with I/O Modules Cause The upgrade process somehow has caused some issues with the comm between the AS with I/O modules and the Enterprise Server/Workstation. Resolution Perform a cold start on the AS.

Issue Problems associated with the install of the Enterprise Server on the Swedish language version of Windows Product Line EcoStruxure Building Operation Environment Windows computer with the Swedish language Cause In Swedish Windows there is no directory named "Program Files". It's named "Program". That's the path that the ES tries to register for the Windows service for ES. Check this log upon installation failure: C:\Program Files\Schneider Electric\StruxureWare x.x\Software Administrator for the SE.softwareAdministrator.log If that log contains:"Hittades inte" it means "Didn't find". In other words, the Software Administrator couldn't find the service. Resolution Find out what the registry key HKLM\SOFTWARE\Schneider Electric\StruxureWare x.x\Enterprise Server\InstallDir has for value. If using a truly Swedish version of OS, it should be " C:\Program\Schneider Electric\StruxureWare x.x\Enterprise Server\bin\SE.EnterpriseServer.exe". Change the value and start the ES as a Service. Often the problem is that Software Administrator cannot create the windows service for ES. One solution is to manually create the service for the ES. The Software Administrator is typically supposed to create the service in the OS.

Issue "Priority not changeable" when binding SNVTs Product Line EcoStruxure Building Operation Environment Building Operation LonWorks Bindings Cause In the XIF file, you can specify if the variable should be sent by default with priority. You can also specify if this should be changeable. If both devices are set to not changeable and they use a different flag in the priority setting, you get this message. Resolution The 2 devices are not compatible. You can not make the binding.

Issue How to find a card number in a transaction when Large Card numbers are used? It seems that no card number is shown in the transaction window and Deny Entry Tenant event message is seen in the transaction window Product Line TAC INET Environment I/NET Seven  Access Control  Cause The column containing the card number doesn't show in the transaction window by default, this must be added which will show the raw card number.  This is true ONLY when the card is NOT programmed into the database, the event message will say Deny Entry Tenant. Resolution With the Transaction window open, right-click and select "Window Options". Double click the Message column from right to left to make it visible in the transaction window. - Location is not important  With this column now displayed the raw 'large' card is shown in the transaction window.

Issue The TAC Vista OPC server does not function using the evaluation license file for TAC Vista. Product Line TAC Vista Environment TAC Vista Server Evaluation License TAC Vista OPC Server Cause The TAC Vista OPC Server license is a separate license needed when a third-party program should read values from TAC Vista via OPC.  The TAC Vista OPC Server license is not included in the Evaluation License for TAC Vista.  Resolution If you had an existing OPC Server license and this needs to be transferred to a new PC, rehost the license as shown in the article Rehosting a Vista 5 License on the FlexNet License Server. If you need an evaluation license for TAC OPC Server, please contact your country-level Product Support.

Issue Guidance is needed for creating a PE program for announcing access by VIP to a door Product Line Andover Continuum Environment Continuum Cyberstation Continuum Net Controller II Continuum ACX 2 Controller Continuum ACX 4 Controller Cause Need a way to identify a sub-set of credential holders, (Personnel Objects), with access to the site and take some action when one of those individuals gain access to a door. Resolution The subset of credential holders is defined via the Department Code which is an attribute of the personnel object.   PERSONNEL CONFIGURATION   Any person with a Department Code of 600 will be identified as VIP by the PE Program.   DOOR CONFIGURATION  The door(s) need to be configured with a department point (InfinityNumeric)  *** In this example we are only doing the entry side of the door, the program can be easily modified to handle the exit side of a door as well. Upon valid access, Continuum will automatically place the department code from the personnel object in the value of the InfinityNumeric configured at the door for department point.   INFINITY PROGRAM CONFIGURATION (Program resides at the controller)  ***In this example an alarm is sent when VIP enters a door, program/configuration can be easily modified to take other actions such as sending email, sounding an audible alarm, etc.   Here is the code for the InfinityProgram  'This program monitors the Front Lobby door for access by VIP individuals 'an alarm is dispatched upon door access by VIPs 'Program is LOOPING/AUTOSTART Object theDOOR Numeric theCODE Object theDepPOINT Line INIT theDOOR = MainLobby 'PUT THE FULL PATH TO THE DOOR TO MONITOR HERE theDepPOINT = theDOOR LastDepEntrdPnt theCODE = 600 'PUT THE DEPT CODE THAT DENOTES VIP HERE Goto MONITOR Line MONITOR VIP_Flag = False If theDOOR ValidAccess then If theDepPOINT Value = theCODE then Goto SendALM Endif Line SendALM VIP_Flag = True Goto MONITOR Line E If TS > 0 then Goto INIT

Issue Support for UI16A CIO with FW 2.016 and HW C How is CIO FW 2.016 distributed? Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation I/O Module 16 Ch UI Cause Due to component changes in the UI16A CIO module, a new HW version C has been created. Consequently, a new firmware (FW) file has been created specifically for that new HW version, 2.016. Resolution This FW version will be installed already at delivery from the factory for the new version of UI16A modules. For this new UI16A model, one cannot install older 2.015 firmware as it is not compatible. All the older modules can remain at the latest published CIO release 2.015. The HW version which is printed on the product label is changed from B to C on the new UI16A version. The Hardware version can also be viewed in the module object through EBO. For all other modules, the HW version will stay at B.

Issue Need to place the ADv3 Display remote from any AS-P.  Requires USB connection, as WIFI is not allowed. Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Advanced Display Cause The standard for USB 2.0 provides a maximum cable length of 5 meters (16 ft 5 in). The standard for USB 3.0 provides a practical maximum cable length of 3 meters (9 ft 10 in). Resolution Schneider Electric has only tested with standard cables. It may be possible to find third-party solutions like Active USB cables or bridges. These solutions are not tested, nor supported by Schneider Electric.