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Unable to find Custom SmartConnector assembly

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Unable to find Custom SmartConnector assembly

Picard Product_Support
‎2018-09-10 09:42 AM

Last Updated: Administrator CraigEl Administrator ‎2021-12-21 01:20 PM

Issue

When configuring a SmartConnector, the custom assembly cannot be seen in the Add Processor Configuration tab.

 

Untitled.png

Product Line

EcoStruxure Building Operation

Environment

Microsoft Windows Server 2012 and newer, Windows 10

Cause

Microsoft Windows Server

Unsigned or unknown certificates

Some files need to be "unblocked" after download in order to avoid security warnings from tools like Visual Studio about potentially unsafe content.

 

This is because the dll’s for the custom processor have been downloaded from an internet based source.

 

Otherwise, all the required dll’s for the solution may not be available in the service installation directory (normally “C:\Program Files (x86)\Schneider Electric\SmartConnector”). This information can be seen in the SmartConnector log file. SmartConnector will log an error when going to the point of adding a new processor if it can’t find a reference. It will point to the assembly which is missing.


Microsoft Windows 10

The service needs to be restarted once the dlls for the custom processor have been added in the service installation directory.

(“C:\Program Files (x86)\Schneider Electric\SmartConnector”)

Resolution

Microsoft Windows Server range

To "unblock" a file,

  1. Right-click it in Windows Explorer
  2. Choose Properties from the context menu
  3. Click the Unblock button in the lower right-hand corner of the resulting dialog
  4. Hit OK or Apply

Important: ZIP files should be "unblocked" before their contents are extracted.

1425.FilePropertiesUnblock.png

Note: Depending on the security policy level on the system, you may need to perform the same action for the DDLs once uncompressed.

Microsoft Windows 10

To restart the service by

  1. Opening the service windows
  2. Select the SmartconnectorService entry
  3. Either click on the Restart button, or Stop then start

service windows.png

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