Issue
Problems associated with the install of the Enterprise Server on the Swedish language version of Windows
Product Line
EcoStruxure Building Operation
Environment
Windows computer with the Swedish language
Cause
In Swedish Windows there is no directory named "Program Files". It's named "Program". That's the path that the ES tries to register for the Windows service for ES.
Check this log upon installation failure:
C:\Program Files\Schneider Electric\StruxureWare x.x\Software Administrator for the SE.softwareAdministrator.log
If that log contains:"Hittades inte" it means "Didn't find". In other words, the Software Administrator couldn't find the service.
Resolution
- Find out what the registry key HKLM\SOFTWARE\Schneider Electric\StruxureWare x.x\Enterprise Server\InstallDir has for value.
- If using a truly Swedish version of OS, it should be " C:\Program\Schneider Electric\StruxureWare x.x\Enterprise Server\bin\SE.EnterpriseServer.exe".
- Change the value and start the ES as a Service.
- Often the problem is that Software Administrator cannot create the windows service for ES. One solution is to manually create the service for the ES. The Software Administrator is typically supposed to create the service in the OS.
