Building Automation Knowledge Base

Issue How to get the XIF file of Xenta free programmable controllers? Product Line TAC Vista Environment Xenta Free programmable controllers (Xenta 281, Xenta 282, Xenta 283, Xenta 301, Xenta 302,  Xenta 301C, Xenta 302C, Xenta 401, Xenta 401B, Xenta 401C) TAC Menta editor Cause If Xenta free programmable controllers need to play as a third party device in another system, a XIF file is needed. Resolution Open the preprogrammed Menta file in the Menta Editor.  Note: If you are opening the file directly from the Vista database, it will first need to be saved to the local harddrive before generating an XIF. Go to Options > Simulate (or press F12) Go to Commands > Generate An XIF file with the same name as the .MTA file will be generated in the same location on the harddrive as the. MTA.   Alternatively, if you are connected live to the controller, you can also generate an XIF by connecting live: Open the preprogrammed Menta file in the Menta Editor. Connect the Xenta free programmable controller to the computer with a RS232 to USB cable. For details please refer to Downloading a Xenta Device Using Direct Connection to Menta Programming Tool. Go to Options->Simulate (F12), and select connect. A XIF file will automatically generated under the same folder that the Menta file is saved. NOTE: in order for third party system to be able to view points in Menta, those points need to be set as SNVTs.

Issue What is the part number for a flying lead temp sensor for Continuum? Environment Measuring air temperature in fan coil applications or exhaust ducts Cause On site or inability to find the HVAC Sensor Catalogue Resolution STD550 The 550 is intended for measuring air temperature in fan coil applications or exhaust ducts. The sensor, which are made of stainless steel, is delivered with a 2m (6.5 ft.) cable, PVC sheathed overall. Mounting details such as screw and clamp are included with the product. Description Duct Temperature Sensor STD550 Order Code 5123058400 Part Number STD550 For Continuum Systems   HVAC Sensor Catalog in pdf format

Issue Unable to log into the Controllers web page. How do I reset the Password on  a ACX5740 from the Continuum front end? Environment Continuum  1.8X Continuum 1.9X ACx57XX Cause Password Unknown Resolution Open Continuum Explorer Expand the Network Select the ACX 57XX Select the Controller User folder Edit the ACC user and reset the password. 

Issue What is the resistance for the DOC, DRC, DSC and DLC sensors for a Drayton Theta II EC Environment DOC, DRC, DSC and DLC sensors Drayton Theta II EC Cause Information Resolution DOC and DRC   DSC and DLC °C Ω   °C Ω           0 2339   0 6760 1 2235   5 5830 2 2137   10 4901 3 2043   15 3978 4 1943   20 3252 5 1870   25 2677 6 1790   30 2217 7 1713   35 1848 8 1641   40 1549 9 1572   45 1306 10 1506   50 1107 11 1444   55 943 12 1385   60 807 13 1328   65 694 14 1274   70 599 15 1223   75 520 16 1174   80 452 17 1127   85 396 18 1083   90 347 19 1040   95 303 20 1000   100 260 21 961   105 230 22 924   110 200 23 880   115 190 24 855   120 180 25 823       26 792       27 762       28 734       29 707       30 681       31 657       32 633       33 610       34 589       35 568      

Issue What are the different options on the CyberStation security key? Product Line Andover Continuum, Pelco Environment CyberStation Cause Documentation Resolution NOTE: These are the options used to program a security key but not necessarily what shows when a key is read using MMC key reader. For example when a key is programmed for FIPS-201 it does NOT show the -F when the key information is read using MMC key reader, one way to know if FIPS-201 is enabled is to look at the Allowed Credentials setting in the Cyberstation, the FIPS credential options will be blank if the Cyberstation key is not enabled for FIPS-201 CyberStation: SU-INT           Single User Integrated SU-HVAC      Single User HVAC SU-SEC        Single User Security LAN-INT        LAN Integrated LAN-HVAC   LAN HVAC LAN-SEC      LAN Security   CyberStation Options: -U                    Unlimited Points -P                    Programmer’s Version -B                    Badging Option -CFRB 1            Basic CFR Compliance Pack – 1 st Workstation -CFRBV 1         Basic CFR Compliance Pack – 2 nd Workstation & up -CFRA 1            Advanced CFR Compliance Pack – 1 st Workstation -CFRAV 1         Advanced CFR Compliance Pack – 2 nd Workstation & up -D                    Data Exchange Option – includes Personnel Import Utility -E 2, 3                 Endura integration option -F 1, 2                 FIPS 201 option -USB 4              USB Key   1    Option requires special approval before it can be enabled. 2    Option only available through software upgrade process; cannot be ordered with new P/N configurations. 3    New option introduced in v1.91; required per workstation for integration with a Pelco Endura system. Currently this is free as of 8/2/14 but needs a cookie       from repair for this option to work 4    USB Key Option is mandatory for new orders Note: The Continuum version number of a key, allows it to operate with all Cyberstation versions up to that release.

Issue Remove the Routing tables from I/NET and Xenta 527 devices Host conflict or station conflict error messages displayed at the I/NET Host. Incorrect Links, Hosts and IP addresses that do not exist in your Network are shown when penetrating Network Configuration. Product Line Other, TAC INET, TAC Vista Environment I/NET IP Routers Xenta 527 Cause Host or station conflict errors can be caused by old information stored in a routing table. From time to time, it may be necessary to purge that information and allow the tables to be rebuilt automatically. The only way that routing tables can become corrupted is if a laptop was used to connect to the system from a different Network or from the Outside. Once connected, its IP table is broadcasted to the other devices like PCs and NPRs, thus populating the table with entries that does not belong or is non-existent for this location or system.  Resolution Managing I/NET Routing Tables   I/NET Host Workstation View the I/NET Routing Table See Viewing the routing tables on a PC using I/NET Seven for complete instructions. Delete a Single entry in the I/NET Routing Table Go to Start > Run Type Telnet and hit Enter Type open, hit the space bar, then enter the IP address of the PC Press Enter When the login comes up, type csi, hit enter Type LA  and hit enter to list all routing table entries Type ipdel xxx.xxx.xxx.xxx with xxx.xxx.xxx.xxx being the IP address of the device you wish to delete Press enter Clearing the I/NET Routing Table Shutdown the I/O Server Open Windows Explorer Browse to C:\INET Seven Data (or C:\Program Files\INET Seven) Delete the .dat files (you may want to save a backup to another location) Delete the routing table from any device listed as a Reference Host or the table will repopulate Start I/NET Other Method: See Bogus Links, Hosts and IP's in Netcon for instructions on using the delall command in Telnet     Xenta 527-NPR; Xenta 913; Xenta 527 Web Server (See Clear the IP routing tables of a Xenta 913)  Viewing the I/NET Routing Table View Connecting a serial cable to a Xenta 5/7/9xx controller to configure HyperTerminal to communicate to the Xenta Device. Log into the Xenta Device as the root user At the dsh/> type “inet ip” Press enter Deleting a Single entry in the I/NET Routing Table View Connecting a serial cable to a Xenta 5/7/9xx controller to configure HyperTerminal to communicate to the Xenta Device. Log into the Xenta Device as the root user At the dsh/> type “inet ipdel” then the IP address of the device you wish to delete Press enter Clearing the I/NET Routing Table View Connecting a serial cable to a Xenta 5/7/9xx controller to configure HyperTerminal to communicate to the Xenta Device. Log into the Xenta Device as the root user At the dsh/> type “inet delall” Press enter Type “inethost” and press enter Verify or set the Reference Hosts Clear the routing table from any referenced device to ensure old data is not repopulated Restart the Controller to re-populate the routing table   You can also realize this through the web page of Xenta device. Open the web page of Xenta controller, browse to Utilities-I/NET-I/NET Command Line, and type the command below or above. The result is the same as using HyperTerminal, which is also an easier way. Typing “inet help” or “inet” gives every I/NET option within the controller inet - I/NET Help ip - Display IP table list ls - Display Link/Station table list cp - Display Compressed table list gp - Display Global Point table list mm - Message masking all - Display all lists ipadd - Add an IP address to the tables ipdel - Delete a single ip record delall - Delete all ip records   NPR-2000 Viewing the I/NET Routing Table Go to Start>Run then type “Telnet” and hit Enter Type open hit the space bar then enter the IP address of the NPR Press Enter When the login comes up, type csi hit enter Type “LA”  and hit enter to list all routing table entries Deleting a Single entry in the I/NET Routing Table Go to Start>Run then type “Telnet” and hit Enter Type open hit the space bar then enter the IP address of the NPR Press Enter When the login comes up, type csi hit enter Type “LA”  and hit enter to list all routing table entries Type “ipdel xxx.xxx.xxx.xxx” with xxx.xxx.xxx.xxx being the IP address of the device you wish to delete Press enter Clearing the I/NET Routing Table (See Bogus Links, Hosts and IP's in Netcon)  Go to Start>Run then type “Telnet” and hit Enter Type open hit the space bar then enter the IP address of the PC Press Enter When the login comes up, type csi hit enter Type “LA”  and hit enter to list all routing table entries Type “delall” and hit enter to clear the table   Appendix A: I/NET Telnet Commands Glossary: Help – Displays all available commands in the NPR or I/O Server.  Note there are some differences between the NPR and I/O Server. ipadd a.b.c.d – Adds the IP to the routing tables. ipdel a.b.c.d – Deletes the IP from the routing tables. gpadd LLSSPPBBTT XX | a.b.c.d – Adds a global point link or global point IP to the routing tables. delall – Deletes “all” local routing table entries. setpass password – Change the telnet login password (6 characters max). +cpdel LLLL SS – Deletes the specified link/site address from the CP table. +debug gp on|off – Turns global point debugging on or off. +reboot – Reboots the NPR. +wdog – Reports watchdog errors. +wdogrst – Clears the watchdog errors. +Dx – Toggle debug output to COM3.  x=0/1; 0 = off, 1=on.   List Commands: +LR – IP Stack routing table. LI – IP routing table. LM – IP routing masks. LL – Link/Station routing table. LG – Global point routing table. +LC – Compressed routing table. +LS # - Compressed routing table: station to site maps for the specified link #. LA – All routing tables. LU – System metrics. *LD – Dial maps.  + = NPR only * = Host PC only   Appendix B: Method for Clearing Routing Tables at a Large Site See Possible solution to doing a Telnet session with a system wide firewall setup.   Appendix C: Suggested Reference Host Settings   Click here to be linked to the TAC INET Seven Getting Started. Click here to be linked to the TAC INET Seven Operator Guide.   A Reference Host is any TAC I/NET workstation, NPR, or Xenta 527/527-NPR that will serve as a source of IP addresses. Any of these devices attached to an Ethernet LAN can be used as a Reference Host. Each time I/O Server is started on a workstation, it provides the workstation’s IP address to each remote host designated as a Reference Host. I/O Server also requests and receives a list of all host IP addresses that are known to the remote host at that time. I/O Server must be running on the remote host for this address exchange to occur. I/O Server compiles and maintains a list of all the remote hosts that it learns about. Ultimately, all hosts in the network will know the IP addresses of all the other hosts. Ideally, you should determine 1 or at most 2 devices to serve as your Reference Host.  This device would ideally be a Xenta Server or an NPR, but a Host workstation that has I/O Server running 100% of the time will work as well.  All devices on the system will use this as a single Reference Host. No others are needed.  When the device comes online it will contact the Reference Host and get the site’s Routing Table.  The Reference Host can have an empty routing table.  Once the Routing Table is shared, Reference Hosts are no longer needed.  You can leave the single entry in place. This will allow a quick recover, in the event of a critical system failure. Here are a few reasons for using multiple Reference Hosts: Temporarily add a new device as a Reference Host on the Sites Reference Host or a workstation to aid in bringing it online A large site may desire to have 2 Reference Hosts in case one is offline when a device comes online. An I/NET site that spans multiple locations may wish to declare a local Reference Host for each building and a network Reference Host  

Issue Tam32 error message appears when Editing a Function Block program. When editing the program, this error appears and elements are removed from the program. Product Line EcoStruxure Building Operation Environment Function Block/Menta Editor Found when files created in an older version are used in a newer version of StruxureWare Building Operation. Cause This error message is literal. The line indicated as an error is a corrupted part of the function block program. You can determine this line by editing the file in a text editor such as Notepad++ and viewing the indicated line. NOTE: These programs will continue to work as originally programmed. Resolution To identify the part of the program causing the error: Edit the Program that is in error When the message appears, note the line number and file before you press ok. Do not edit or attempt to save the program. Locate the file specified in the error message. In this case tempaut1 The AppData folder is usually hidden, so you will need to manually type the file path into Windows Explorer Edit the file with notepad++ or another text editor Find the indicated line and determine what type of object is in error. In this example, the line indicated in the error was 116. It is a comment. Method 1: Compare the error line to another other line of the same type in the document and correct any abnormalities. In this case, I removed an extra comma. If it is a Comment, note that @ = carriage return and should be left in, but remove any other symbols or uncommon characters from the comment. You may just want to replace all of the comment text between the : and } with filler text. DO NOT delete the line of code. Save the edited file to the desktop, be sure not to save it as a .txt If needed, right click>edit the program from the system tree and click OK when the error appears. Select File>Import Import the edited file saved on the desktop. Check to see if the changes you made have corrected the application and Save. Method 2: May be used if the build the file was created in is significantly different than the current build. Edit the program Copy the indicated tempaut file to the desktop Install the version of SmartStruxure which the function block was created on or locate a PC at an older revision Import the files to an AS or ES at the original build Edit the program Remove the objects in error. Export the edited files and re-import in the current build Add back any removed elements that are required for the program to function.

Issue LMTOOLS was not installed on the computer that Vista 5.1.8 was installed on. Product Line TAC Vista Environment Vista LMTOOLS LMAdmin Cause The TAC Vista license administrator tool has been upgraded to LMAdmin, a web based license administration tool accessible using a web browser. Existing license files are compatible with the new LMAdmin tool that is included in the TAC Vista Server and TAC License installers. Resolution If the license server is not running as a service, Vista is unable to locate the license, or you need general troubleshooting help then see License troubleshooting in Vista 5.1.8 or greater. Flexnet License Admin   The default license file folder has changed with the new LMAdmin license tool. The new default license file folder is "C:\Program Files\Schneider Electric\License Server\taclic\licenses\". For 64-bit OS the default license path is "C:\Program Files (x86)\Schneider Electric\License Server\taclic\licenses\". The license server administration, LMAdmin, is installed as a web server and is accessible at http://localhost:8080 after the installation; a shortcut will also be placed in the start menu. The location of this shortcut can be found by going to Start > All Programs > Schneider Electric > TAC Tools 5.X.X > FlexNet License Admin. To check what your license file contains, how many seats are available for each program, and how many are in use click on the Concurrent icon.   To log into LMAdmin, click on Administration in the top right corner. The default login and password is admin/admin and it is recommended that this is changed after the installation is finished. User accounts can be managed in the Administration area, under the User Configuration tab. Click the New icon at the top of the window to add users. The edit button at the end of the row of each user will allow the user name and password to be changed. There is also a delete button to remove unwanted users. If the computer running the TAC Vista License server enters a power save mode, the license server may have to be restarted manually in Computer Management > Services and Applications > Services.   TAC License Setup It is recommended to use the "License Setup tool" in the start menu instead of the license popup dialog when specifying a license server name or license file location. The License Setup tool can be found here; Start > All Programs > Schneider Electric > TAC Vista Server 5.X.X. Note: When upgrading Vista from a version 5.1.7 or older to a newer version, the old license file path may still exist in the registry. This will not impact the license server in any way. The old path can be removed if you desire through the TAC License Setup. During the installation of TAC Vista Server and TAC License, any license files located in the old license file folder are automatically copied to the new license file location; the original files are not removed.

Issue When numerically evaluating in a program, what day = 1? Is Sunday or Monday the first day of the week? Product Line EcoStruxure Building Operation Environment Building Operation Script Editor Building Operation Builder for Function Block Building Operation Function Block Editor Cause What is the first day of the week in EBO, this may be required when using ">" or "<" logic in the program. Resolution Script programs handle this differently from Function Block programs.  Function Block programs use Monday as the first day of the week and therefore assign a value of 1 to Monday. Refer to: WDAY – Week Day Script program uses Sunday as the first day of the week and therefore assigns a value of 1 to Sunday. These differences are not handled by the regional settings of the local workstation. WEEKDAY *Exercise caution when using Script or Function Block programming which relates to the first day of the week. 

Issue Downloading a Xenta Programmable controller under a SmartStruxure Automation Server LON channel fails with message: "Application Download Failure." Viewing error details, the Progress view window shows "Wrong device version." Product Line EcoStruxure Building Operation Environment Automation Server LON channel Xenta Programmable Controllers Cause Right click on the Xenta controller in StruxureWare Building Operation Workstation. Go to the Xenta tab. Check the Software version. If this is below 3.6, then the controller's .MOT file is out of date and must be updated. Resolution The controller's software version must be at least 3.6 to be compatible with SmartStruxure. Use the Download Wizard to load an updated .MOT file into the controller. See Download an .MOT file into a Xenta Programmable controller for further instructions.

Issue Are there any redundancy options for Security Expert? Product Line EcoStruxure Security Expert Environment Security Expert Stratus everRun Cause Need to provide redundancy for the Security Expert Server. Resolution There are a couple of options for providing server redundancy that can be used with Security Expert. The first option would be to use a downtime prevention product such as Stratus everRun as a hot standby solution. The second option is having a secondary Security Expert server as a cold standby server, if the primary server fails/needs to be taken offline the Security Expert services on the cold standby server can be started to take over. This option is largely manual, there is no automatic switching between two servers with this configuration. There are also a number of considerations to take into account with this option: In this scenario the controllers would be programmed with 2 x event server IP addresses for the primary and cold standby server as a result only 1 server/set of Security Expert services must be running at a time, having both running and therefore the controller having 2 x valid paths back to 2 x different servers concurrently will cause issues with the upload of events, online status and downloads A suitable system/process would need to be put in place to ensure the databases are restored from the primary to the cold standby server There will be 2 different Security Expert servers running which will require 2 separate Security Expert Server license with the same feature set enabled on both Considerations will need to be made with regards to the name of the machine to ensure the Download and Event servers can run, either the machines must have the same name or the name of the server needs to be renamed when required to the name of the cold stand by server An operator would need to verify the state of programmable functions and services. If the primary server failed during the middle of the download when the cold standby server is up and completes a full download some functions/services may require manual starting.

Issue Is there a recommended  repeater for BACnet MSTP networks?   Product Line TAC I/A Series   Environment R2 G3 (Niagara) MNB-1000 Cause MSTP repeaters may be required to extend trunk length or provide isolation in the smoke purge application.   Resolution Consider B-Links which were actually used on the MSTP trunk during UL 864 testing. B-LINK-AC-S (AC powered)    B-LINK-DC-S (DC powered)   B-LINK-F-DC-S (Fiber Repeater) 

Issue At start up, anything requiring the SOAP Service to function will fail to work properly. Logging in to Web Client fails with a "No License found for SOAP Interface" message. The Data Sync Service will generate incorrect username or password error messages. Product Line EcoStruxure Security Expert Environment Security Expert SX-SOAP SX-DB-SYNC Cause The SOAP Service fails to start up properly after a Windows restart under certain conditions. Resolution 1. Set the Security Expert Data and (if installed) the Security Expert Data Sync Services to Automatic (Delayed Start). 2. Restart the PC.

Issue IP address using DHCP Product Line EcoStruxure Building Operation Environment IP network Cause Bacnet or Modbus IP loses communication Resolution The AS or ES may be configured using DHCP (Dynamic Host Configuration Protocol), this is usually set up using "Device Manager" See Troubleshooting AS configuration issues with IP address. However many other systems use fixed IP address and use the IP address to specify the controller or server. Thus it is usually best to use fixed IP addresses for the Automation Server and Enterprise Server, especially if using Bacnet or Modbus over IP NOTE When the IP address of an AS is manually changed, the IP address of the Bacnet or Modbus IP interface needs also to be manually changed

Issue All efforts to move a Continuum Virtual License from one host machine to another are unsuccessful. Product Line Andover Continuum Environment Continuum Cyberstation Cause The license type is not shown as Re-hostable in the Sentinal Admin Control Center webpage.   The license type is not shown as re-hostable after applying the Re-hosting upgrade activation file received from Andover Upgrade Services.   The error Invalid Recipient information, process canceled! is displayed when entering the recipient id file (.id) in the RUS Key Utility.   The HaspRuntimeForContinuum.exe is the wrong version. Resolution Contact Andover Upgrade Services and provide them with a new host information file (.c2v) produced using the RUS Key Utility. On the host from which the license is to be transferred... HaspRuntimeforContinuum.exe is the most current version available on Exchange. Rus Key Utility is the latest version available on Exchange. Contact Product Support Services for assistance. On the host the license will be transferred to... The most current version of HaspRuntimeForContinuum.exe must to be installed prior to using the RUS Key Utility to generate the recipient fingerprint file (.id). The HaspRuntimeforContinuum must be installed As Administrator. On the host licensed host… HaspRuntimeforContinuum.exe is the most current version available on Schneider Electric Exchange.   A demonstration of the rehosting process can be viewed here.

Issue HotFix best practices Environment Site with StruxureWare Building Operation Cause Is it supported to have a Hotfix applied to ES/Workstation, but not the AS? Is it supported to have different HotFixes applied to the same site? In other words, HotFixes can be applied to select AS, but can you have different HotFixes on different AS, with perhaps a different HotFix applied to the ES/WorkStation?   Resolution The hot fix readme details what is necessary to install a Hotfix, generally they can be mixed as necessary on the one site, if there is any dependency’s (i.e. you need to install WS with the ES) this again will be detailed in the HotFix readme file. Remember HotFixes are now consolidated (all in the one hot fix) and the build numbering of the HotFix shows this, i.e. 1.6.0.xxx is based on fixes consolidated in consolidation point 1, again the readme tells you which fixes are included. Also remember that you can only apply a hot fix when the build number is greater than the current installed build. As a general rule you should be able to have different hot fixes on a ES, on an AS and on Workstation. However, installing a new hot fix on top of a previous hot fix for any of these will remove the previous hot fix, if the read me file for the new hotfix doesn't specify that the previous hot fix is included. It will specify this not in terms of hot fix builds but in terms of fixes for ALM defect ID's. Therefore, one needs to look at the read me files for the combination of hot fixes used at any specific site to make sure all hot fixes needed are effective and not have been overwritten by a later hot fix. The above is true for read me files whether or not a hot fix is considered to be a consolidated hot fix or not. Note, the guidelines seem to imply that all hot fixes are consolidated, which is no true.   Version of firmware on an AS: Note: Not all HotFixes apply to all sites. HotFixes eliminate issues observed and defined in a particular defect.   

Issue Basic information about configuring Continuum for physical access control. Environment CyberStation CX9900 CX9702 CX9680 ACX5720 ACX5740 ACX781 AC1 AC1 Plus Cause Learn the basics and get started with Continuum access control hardware/software. Resolution See the Access Control Essential Guide PDF: Andover Continuum CyberStation v1.93 Access Control Essentials Guide Andover Continuum CyberStation v1.94 Access Control Essentials Guide Andover Continuum CyberStation v2.01 Access Control Essentials Guide

Issue How to Prepare a Server for Access Expert Premise Software Product Line Access Expert V2 On-Premise ONLY Environment Windows Server 2012 and above Cause There is no documentation on how to prepare a server for a Premise Install. Resolution In order to do this there are several pieces that needs to be followed on how to configure it correctly. First step is to install the server software, in this case Windows Server 2012: Configure the local server Add Roles and Features, Click Next Server Selection, select a server (should be the local machine) Click Next a few times, to complete this part Scroll down to the bottom and select WebServer IIS and add all features Click Next to complete this part Click on .net Framework 4.5 Features Check the box for ASP.net 4.5 Expand WCF Services Click on HTTP Activation, Add Features Scroll down to Message Queuing Expand and scroll down to SMTP Server - Add Feature, Click next a couple of times to install Once completed, Close and Exit Installing SQL Server Open media where software is located and launch the installer Select the option to Install a new instance and click Next Select Install DB Engine and Mgmt Tools, click Next Select Default instance, click Next Use same service accounts, click on Server Configuration Tab Add - License Administration as a Group Select the Data Directories Tab, change where the data files are stored by default Create new Folders for SQL Data, SQL Logs Change Directory Paths as well for Temp Create new folder for Backup Click on next and Install Once finished, close out to complete the install. Enable sysadmin in SQL for NTAuthority Installing Keep Here is a link of a video that goes through this process as well. Premise Installation of Keep for Access Expert Download Keep By Feenics software from the Software Downloads Tab on the Feenics training site http://www.feenics.com/training/courses/technical-certification/ Browse to the location and launch Keep Installer, click on Next When complete, Test Db Connection, once it passes, click on Next Make sure all elements are selected, click on Next to install Launch the Keep Instance Management, click on Connect Connect to the local Host Give the site a name that will used for the instance (if this name is changed, it would require a new instance license key to be generated) Give a url to the name db name with username and password (admin/admin) Change the path for file location and DB Log location from earlier steps Save configuration and Close On the Web Browser, Go to Tools - IIS Manager Add a new Binding, check the Box for "Do not show messages" Delete the default website Click on created website and select Bindings Click on Add - use same name in original browser Start IE Browser (url) created earlier Load license from Activation Code and Activate Log in to the system. Host File If the browser does not start and fails to open the page, then modify the Host File to contain the IP address of the server as well as the URL of the instance Go to C:\Windows\System32\drivers\etc hosts Modify the file by entering the IP address of the server as well as the URL Save and close. Open up the page again and it should allow the application to be started. For V3 On-Premise Installation Instructions, see the following link: https://ecoxpert.se.com/search?documentUUID=846b8347-4412-42ad-a983-53ef97bb5cc4&title=AccessXpert%20On%20Premise%20Deployment%20Walkthrough%20v3.pdf  

Issue There is a need to know which card formats are supported by Continuum Product Line Andover Continuum Environment Access Control Continuum Cyberstation Cause There are many different card formats available from HID, so there is a need to know which formats that Continuum allows. Resolution Here are the formats that HID offers: 26-Bit Format: H10301 HID Proprietary 37-Bit Format: H10302 **** HID Proprietary 37-Bit Format with facility code: H10304 Corporate 1000 Formats HID Long Format Card Programming OEM Proprietary Formats (i.e. Continuum 37) 35-Bit Card Format Formats 1, 4, and 6 above are supported natively We support all the other formats (as custom cards) so long as the format does not exceed 64-bits and the format can be supplied or understood. (i.e. start/end bit of the site code, card number, etc.)   ****IMPORTANT Continuum supports a maximum of 32 bits for the Card Number field, any format above, such as the H10302, that defines more than 32 bits for Card Number field will only work if the card number range used at the site is between 1 and 4,294,967,295, any card number above 4,294,967,295 will NOT be read correctly by the controller. A possible solution for this limitation is to use the Extended Custom Cards feature supported ONLY in the ACX5720 and ACX5740 controllers.   More information about Extended Custom Cards https://community.se.com/t5/Building-Automation-Knowledge/Extended-Custom-Wiegand-features-available-for-ACX57xx/ta-p/1215 

Issue If there is a " in any of the Xenta OP screens, the application will not compile/download correctly. Error message states "ERROR c":\program files\tac\tac menta 4.2.3\temp\opdoc.gop Error in line: xx " Environment Xenta programmable controllers Menta Xenta OP Tree (.dop) Cause The character " is not allowed in the Xenta OP. Resolution Do not use the character " in the Xenta OP tree.