Building Automation Knowledge Base

Issue Untranslated infinity error when creating object in b3 or i2 device. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Infinet i2 Controller BACnet b3 Controller Cause b3/i2 devices do not support certain characters in their objects name. Resolution b3/i2 devices do not support certain characters in their objects name. For example, creating an analog input using the name AI-1 will cause the error is the BACnet field is left blank, the EBO name AI-1 can be used but a name needs to be specified in the BACnet name field that is consistent with the b3 naming convention such as AI_1.

Issue How to get data from Rayleigh Instruments RI-78-80-C kWh power meters Product Line EcoStruxure Building Operation Environment Modbus RTU Interface Automation Server Continuum X-driver Cause The Rayleigh Instruments RI-78-80-C has a single 48bit Modbus RTU word available to be read (kWh) It does not respond with an exception when an incorrect register is requested (or a single 16bit part of the 48bit word requested) Only half of each 16bit registers within the 48bit word is used Thus Register address 0, 1 and 2 can have a value 0-255 (00 00 to 00 FF) only The value are actually in 1/100 kWh Reg2 0 to 255 (255 = 255/100 kWh)Reg1 0 to 255 (255 = 255 x 256/100 kWh)Reg0 0 to 255 (255 = 255 x 256 x 256/100 kWh) So if Reg0 = 3, Reg1 =167 and Reg2 = 59Then the reading would be(3 x 256 x 256 / 100) + (167 x 256 / 100) + (59/100)= 2394.19 kWh The value is in 1/100 kWh Reg2 0 to 255 (255 = 255/100 kWh) Reg1 0 to 255 (255 = 255 x 256/100 kWh) Reg0 0 to 255 (255 = 255 x 256 x 256/100 kWh) Example So if Reg0 = 3, Reg1 =167 and Reg2 = 59 Then the reading would be(3 x 256 x 256 / 100) + (167 x 256 / 100) + (59/100) = 2394.19 kWh   Resolution To read the three registers, Modbus Register Groups must be used within SmartStruxure, this ensure a single read is done for the 3 registers comprising the 48bit value. Then a program can be used to calculate the actual meter value. This device will not appear as online in SmartStruxure as the Device Online mechanism requires a response from a 16bit register read (this device does not respond with an exception when an incorrect register is requested and has no 16bit registers to read)   Download an example of Modbus Objects and Script. The below example script could also be atapted for Continuum Plain English Program Numeric Input ModReg0, ModReg1, ModReg2 Numeric Output kWReading Line Calc1 kWReading = ((256*256*ModReg0) + (256*ModReg1) + ModReg2)/100 Note This device may not operate correctly in v2.0 and v3.0 due to a change in the method of offline detection, but this is fixed in v3.1 Numeric Output kWReading   Line Calc1 kWReading = ((256*256*ModReg0) + (256*ModReg1) + ModReg2)/100

Issue When creating an ETL task the "Run Once" option works, but when configured to run as a service, it doesn't work and an error occurs in the error log: 2015-05-22 17:13:59,069 ERROR ETLEngine (TaskName) - Thread ID (119) - Power Monitoring Expert Load Task: Task Power Monitoring Expert Load Task failed System.ApplicationException: Failed to populate the MetaDataSet. ---> System.Data.SqlClient.SqlException: Cannot open database "ION_Data" requested by the login. The login failed. Login failed for user 'NT AUTHORITY\SYSTEM'. Product Line EcoStruxure Building Operation, Other Environment Power Monitoring Expert Energy Expert (formerly Power Manager) ETL Tool Cause When testing the ETL task using "Run Once", the Windows account currently logged in, will be used to access the SQL database. However, when the same Task is then configured to run as a service, the account configured on that Service will be used to access the SQL database instead.  By default that account is the built-in account 'NT AUTHORITY\SYSTEM'.   The Position values for all of the mapped trend logs are set to an unreasonable timestamp. The timestamp is either very old or a date the preceeds the oldest values in the database.  Resolution Changing the Windows system account for the ETL service Either give the system account access to the database, or change the account used to run the service. Correct/Adjust the timestamp values in Positions tab of ETL The timestamps can be changed all at once by setting the Initial value field at the top of the "Positions" window in the ETL tool. 

Issue How can I determine which comm port on my Infinity Controller has been Xdriver enabled. Product Line Andover Continuum Environment Infinity Controller CX9900 (NC), CX9980 (NC2), bCX9640, bCX4040, ACX5720 ACX5740 XDriver, x-driver Cause Need to determine if the comm port(s) on a controller are XDriver enabled. Resolution View the controller options page in CyberStation or from the controllers webpage.  NC2 (NCII, NetController 2, CX9680) Option tab - example NC2 Xdriver Comm1 : 00000009 (0000)  (XDriver enable and but not loaded) Xdriver Comm2 : 00000000 (0000)  (XDriver not enabled) Xdriver Comm3 : 00000000 (0000)  (XDriver not enabled) Xdriver Comm4 : 00000000 (0000)  (XDriver not enabled)   bCX bCX9640 bCX4040 - NOT bCX4000 The bCX has two comms ports, the XDriver functions can be enabled on none, either or both at the time of ordering (add X1, X2 or X12) Option tab - example bCX Xdrvr Comm1:00000009 (DF23)  (XDriver enable and loaded) Xdrvr Comm2:00000000 (0000)  (XDriver not enabled) ACX ACX5720 ACX5740 The ACX57x0 has a single comm port, the XDriver functions can be enabled at the time of ordering (see the Option tab - example ACX57 Xdriver Comm1 : 00000009 (0000)  (XDriver enable and but not loaded) NOTES (00000000=XDriver not enabled, 00000001=CommPort only, 00000009=CommPort & Ethernet enable) The four digit number in bracket shows which Xdriver is load and corresponds to "Xdriver valid" at the bottom of the xdriver.xdr file. If Ethernet support is required on the port then this should be requested at the time of ordering. XDrivers like Modbus TCP/IP and Bacnet IP are loaded on to a comms port but communicate via the Ethernet port, therefore the XDriver Ethernet support needs to be enabled for these XDrivers to operate.

Issue Belkin Bluetooth adapter (F8T01n) on WIN 7 32-bit computer won't connect to MNB-ROAM-IA. Environment PC with Windows 7, 32-bit operating system Belkin Bluetooth adapter, model # F8T016 - F8T017 MNB-ROAM-IA WorkPlace Tech 5.x, configured for BACnet/ MSTP communications with MNB-ROAM-IA Cause The instructions for installing the Belkin Bluetooth adapter as documented in F-27578, TAC I/A Series ROAM-IA Quick Start Guide, "Windows XP-Specific Instructions for Bluetooth Installation", do not apply to installing the adapter on a computer with the Windows 7 operating system.  The procedure is substantially  different in "look and feel" on a Windows 7 computer than on a Windows XP machine - the instructions for Windows XP are not much help on a Windows 7 installation. Resolution The following series of screen captures will illustrate the procedure for installing a Belkin Bluetooth adapter on a Windows 7, 32-bit machine. 1. According to the Belkin FAQ shown, "Most Belkin Bluetooth USB adaptors install automatically without any extra software on Windows 7. Simply plug the device into a spare USB Slot. Windows 7 should automatically recognize the device and install the necessary drivers and software."  This was the case on the laptop PC tested, a Dell Latitude E5500. Screen prompts indicated that the drivers were loaded successfully, and the device was ready to use. 2. Open the Device manager, and there will be a folder for Bluetooth Radios. Expand the node, see the Generic Bluetooth Adapter. 3. Switch on the MNB-ROAM-IA. A Bluetooth icon will be added to the Windows Toolbar. 4. Click on the icon to bring up a menu. From the menu, select "Add a Device". The wizard will search for Bluetooth devices within range, should find the tac-RoamIA:nnnnnnn, where nnnnnnn is the serial number of the MNB-ROAM-IA. This should match the label on the back of the MNB-ROAM-IA 5. Pressing the "Next " button will bring up the "Select Pairing Option" screen. 6. Select the middle option, "Enter the device's pairing code", and press "Next". This brings up the following screen.  Type the pairing code "tac" in the box. The code is case-sensitive, must use lower-case as shown. 7. When the MNB-ROAM-IA has been successfully added and paired, the wizard will display the status. 8. Click on the hyperlink for Devices and Printers to verify that the device has finished installing properly, as follows. 9. In the Windows Device Manager, a Bluetooth Radios folder should be displayed. Expand the folder to see the Generic Bluetooth Adapter. 10. Right-click on the Generic Bluetooth Adapter, go to its Properties, Driver tab. The driver shown (6.1.7600.16385) was installed when the adapter was first plugged into the USB port   11. In the Device Manager, expand the ports folder, and two "Standard Serial over Bluetooth link" ports are shown, COM15 and COM5 12. Use the port with the lower number in the WorkPlace Tech communications setup for the MNB-ROAM-IA. In the example shown, COM5 is selected. Press the "Test and Configure Connection" button. 13. When communications are successfully established, the blue LED on the MNB-ROAM-IA will be ON continuously.

Issue Java 8 is only supported together with TAC Vista 5.1.9 Product Line TAC Vista Environment Webstation Xenta Server web Cause The current version was developed and tested together with Java version 7, but not Java version 8 as Java 8 was released subsequently After the latest update of Java (Java 8u31) SSLv3 has been disabled by default in Java. If updating to that version of Java, the Xenta Server web (graphics and schedules) will not work, as the Xenta Server relies on SSLv3. Resolution Making the proper configurations has enabled a number of sites to use Java 8 with the TAC Vista product range. Java 8 is supported for TAC Vista 5.1.9 according to TPA-VSTA-15-0000.03 Refer to this video for settings required: Download video - View on YouTube   The proper settings in Java are: [1] Install the newest version of Java. If you are working on a 64 bit operating system, it's crucial that you install both the x86 and the x64 versions: https://java.com/en/download/manual.jsp [2] Make sure all older versions are removed: https://java.com/en/download/uninstallapplet.jsp [3] Make sure Java is enabled in your browser: https://java.com/en/download/help/enable_browser.xml [4] Add all addresses to the site exception list in the "Security" tab. Both http and https addresses are needed for Xenta Servers. If a special port is used (not 80 for http and 443 for https), the port needs to be entered, e.g. http://IP_ADDRESS:81 if port 81 is used for HTTP communication. [5] Click "Restore Security Prompts" in the "Security" tab. [6] In some cases you might need to add the IP address of the PC or Xenta Server to trusted sites in Internet Explorer   TAC Xenta Server web uses SSLv3 for Java if high security is set in XBuilder. The workaround for SSLv3 being disabled in Java 8u31 and above is: (read Java's own release note) [1] Edit the following two files: C:\Program Files (x86)\Java\jre1.8.0_31\lib\security\java.security C:\Program Files\Java\jre1.8.0_31\lib\security\java.security [2] Scroll down to the last line where it says: jdk.tls.disabledAlgorithms=SSLv3 In both files, comment that line so it says: #jdk.tls.disabledAlgorithms=SSLv3 [3] Edit the file: C:\Users\%username%\AppData\LocalLow\Sun\Java\Deployment\deployment.properties [4] Add the following line: deployment.security.SSLv3=true

Issue Can the current revision of I/NET Seven Software CD key be used to install older revisions of I/NET Seven Software.  Site has a revision of I/NET installed older than the current release version and additional Site or Seat License is required for the site. Upgrade or revision changes. Product Line TAC INET Environment TAC I/NET Seven Cause Additional License Seats requested by site\customer. Resolution Only current revisions of I/NET seats are available for purchase. Current revision of I/NET Seven Software CD keys are backward compatible within the same major revision release (i.e. 2.40 CD keys are compatible with any 2.XX revision.) Every computer which has I/NET installed must have a I/NET CD regardless if the site is HVAC, Security or both. At a site which has a StandAlone with I/NET, it must have a Site License. If I make that a FileMaster and add one Equalized Client, a SEAT license must be purchased for that Equalized Client. If I add another Equalized Client(s) or perhaps Remote Client(s) additional SEAT licenses must be purchased for those.  The license key is registered to the site, see I/NET CD Key and software revision for more information. When looked up, it reveals how many licenses (Site or Seat) have been purchased for that site. After the initial purchase, any I/NET PC upgrade uses Part Number INETSEVEN24U If upgrading Site computer use Part Number INETSEVEN24U If upgrading File Master use Part Number INETSEVEN24U If upgrading Equalized Client computer use Part Number INETSEVEN24U If upgrading Remote Client computer use Part Number INETSEVEN24U If there is a separate database for a site, let's say they open a new building with INET install with a different db, then an additional Site license is required which would be a new license key. For the latest version information check Software and Firmware compatibility matrix for older versions of the traditional product lines   Upgrade orders can be placed using the following part number: P/N: INETSEVEN24U TAC I/NET Seven Software CD TAC I/NET Seven Getting Started - TCON298 Software License Agreements TAC I/NET Seven Software Box New software orders can be placed using the following part numbers: SEVENMAXR - HVAC & Security site license, w/ CD SEVENHVACR - HVAC only site license, w/ CD SEVENSECR - Security only site license, w/ CD SEVENADDHVAC - Add HVAC, site license only SEVENADDSEC - Add Security, site license only SEVENSEATR - HVAC & Security license for 1 workstation, w/ CD, site license required SEVENSEAT3 - HVAC & Security license for 3 workstations, w/ 3 CDs, site license required SEVENSEAT5 - HVAC & Security license for 5 workstations, w/ 5 CDs, site license required SEVENMANUAL - Manual set, 3 volumes. No CD   Example: The site is currently at I/NET Seven Software Revision 2.14 and requires the purchase of additional seat licenses. The newly purchased seat licenses are the current I/NET Seven Software Revision 2.47. Two options available: 1) Use the newly purchased I/NET Seven Software revision 2.47 seat licenses to install the I/NET Seven Software revision 2.14. Upgrade the sites original licenses from I/NET Seven Software revision 2.14 to 2.47 Older revision I/NET Seven Software can be obtained from either the original CD Media or can be downloaded from EcoBuilding Download Center. Example 2: A site has an existing Host File Master, and Five(5) SEAT licenses(Equalized Client or Remote Client). To upgrade, they would purchase six(6) INETSEVEN24U part numbers which is for each of those workstations. To add an additional I/NET workstation, they would purchase a SEVENSEAT, which is the additional SEAT license.  

Issue The object identifier of a BACnet device (device id) must be unique internetwork-wide, different vendors use different methods for calculating the device id default value. When integrating devices from different vendors sometimes it become necessary to change a device's default object id. Product Line Andover Continuum Environment bCX4040 b3s Third party BACnet devices Cause BACnet integration Resolution If the BACnet device is a Continuum device (bCX4040 or b3), Continuum provides a mechanism for changing the default device id. For a third party BACnet device, VTS can be used to write to the Object Identifier of the device in order to change the device id. Note that this will only work if the device manufacturer has made the object identifier for the device object writable. Click here to download VTS Click here to see the procedure to follow to set a third party device id using VTS.

Issue Create EWS between SmartStruxure and SmartStruxure Lite Product Line EcoStruxure Building Expert, EcoStruxure Building Operation Environment StruxureWare Building Operation site SmartStruxure Lite site Cause Steps to create EWS (EcoStruxure Web Service) between SmartStruxure and SmartStruxure Lite Resolution Release requirements: SmartStruxure Building Operation Release 1.3.938 and higher SmartStruxure Lite Version: Schneider Electric 2.7.0 and above Verification the Enterprise Server is running Open Building Operation Software Administrator. If Status shows Stopped, you must configure Building Operation. Otherwise, proceed to step 2. Ensure all Ports are correctly configured. Click Start Service and wait until application running shows in Path field. Click OK. Building Operation is now ready to integrate with SmartStruxure Lite The following example is using Server 1 in System Tree tab. In System Tree tab, right-click on Server 1. In newly opened window, select New. In newly opened sub window, select Interface. Click on Web Service to expand. Select EcoStruxure Web Service. In Name field, enter EcoStruxure Web Service. Click Next button. In Server field, enter IP address of Multi-purpose Manager (MPM) Controller you are connecting with. In Protocol field, ensure Communication port matches that on your server. In SOAP Endpoint field, enter ews in lower case letters. Take note that from SBO version 1.5 onwards, 'SOAP Endpoint' has been renamed to 'EWS Path'. IMPORTANT: You must enter ews in lower case letters in step 11. NOTE: If you are connecting to another StruxureWare Server, you must use an account that is in the default domain for log in credentials. Click Create button. Allow database to save completely before moving on to next step. In Server Tree tab, ensure new interface shows. You are now ready to connect your MPM Controller with Building Operation. Refer below to “Procedure - Connect MPM Controller to Building Operation." Procedure - Connect MPM Controller to Building Operation Ensure your MPM is physically connected to your workstation. In Server Tree tab, expand System folder. Expand Hardware folder. Expand EcoStruxure Web Services folder. Right-click C2G_root folder and select Host EWS Objects in sub window. Expand EcoStruxure Web Services folder. Select EcoStruxure and then select Web Services Properties Tab. Set Alarm Polling to Disabled. Procedure - View and Watch Data Points Expand CAN2GO controller. The List View tab shows all Objects available in Device. NOTE: EWS Consume in Building Operation server does not support connection over a ProxyServer.

Issue How to create a workspace with a banner and a TGML graphic as the home page.  Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause A graphical overview of a building or area containing a number of buildings can be a logical way for a customer to navigate around a site in Workstation. Resolution Preparation Create a folder to contain the graphics and banners to be used. Create a Panel object Right-click the folder and select New->Panel. Set the initial path (ie. the home page) to the desired graphic.   Add a graphic pane to the panel. Edit the graphic pane and select the banner graphic to be used. Set the desired layout settings such as Default dock position to Top.   Create a workspace Click on the control panel icon. Select User Accounts - Account Management and then under the Workspaces section click on Add. Select the desired security and authority settings. Add a Panel Pane to Workspace. Edit the Panel Pane and set the initial path to the Panel object created in step 2.   Assign the workspace to a user group Under the Select User accounts - Account Management menu in the control panel select the User Group that is to use this workspace. Edit the User Group and go to the Workspaces tab. Highlight the appropriate workspace and add it to the Select Workspaces pane by clicking on the arrow.   Test the workspace Log in with the appropriate user and confirm the layout is as desired.

Issue How to order more LonMaker credits in order to commission more devices. Product Line TAC IA Series, TAC Vista Environment LonMaker LNS Cause There are two types of credits: Product specific credits like LonMaker and NL credits LNS credits   LNS LNS credits are assigned to the PC and when they reach zero, the LNS Server license goes into deficit mode. After 14 days the deficit mode will expire, at which time no LNS tools will be able to be used on that PC. To reverse the lockout, enough LNS credits must be ordered to cover the deficit and any additional nodes that need to be commissioned. Backing up, sharing, and restoring LNS databases can sometimes corrupt these LNS credits, which then prohibits you from launching any LNS plug-ins. For more help with corrupt LNS credits see Corrupted LNS Credits. LonMaker LonMaker credits are assigned to the PC. Both LNS and LonMaker credits are required, however when commissioning devices in LonMaker, LonMaker credits are consumed but LNS credits are not. Even though LNS credits are not consumed in LonMaker they are still necessary because certain LNS applications (i.e. TAC Vista System Plug-in) require them to operate. NL220 Each time a node is commissioned in NL220 it requires a NL credit and a LNS credit. NL credits are assigned to the NL220 dongle and can be used on other PCs in "MOVED" mode. LNS credits are also necessary in NL220 to operate certain LNS applications such as the TAC Vista System Plug-in.   To order more Echelon LNS credits see Ordering more LNS credits. To order more Newron NL220 credits see Ordering more Newron NL220 credits. Resolution To order more LonMaker credits: Echelon LonMaker v3.1 Open up a LonMaker database and go to LonMaker menu > LonMaker Credits Info... Here you can view how many LonMaker available credits that you have. Click on Add Credits... In the box named Credit Order, type in how many credits to order, then click Next. Following the instructions at the top of the window, click the Copy to Clipboard button to copy the PC key generated by LonMaker License Wizard. Click Cancel. Compose a new email and paste the PC key into the body of the email. Address the email to credits@echelon.com or your local Schneider Electric Buildings Business order department so they can place the order. Follow the instructions at the top of the email making sure to fill out all required fields. Once Echelon or the local Schneider Electric Buildings Business order department sends back an Application Key, open up the LonMaker License Wizard again. Click Next and paste the application key into the field titled "Application Key". Click Finish. Echelon LonMaker v3.2 Turbo Open up the LonMaker License Wizard by going to Start > All Programs > Echelon LonMaker > LonMaker License Wizard. Here you can view how many LonMaker credits that you have available. In the box named Credit Order, type in how many credits to order, then click Next. Following the instructions at the top of the window, click the Copy to Clipboard button to copy the PC key generated by LonMaker License Wizard. Click Cancel. Compose a new email and paste the PC key into the body of the email. Address the email to credits@echelon.com or your Schneider Electric Buildings Business Order Entry Department (888-444-1311) so they can place the order. Follow the instructions at the top of the email making sure to fill out all required fields. Once Echelon or the local Schneider Electric Buildings Business order department sends back an Application Key, open up the LonMaker License Wizard again. Click Next and paste the application key into the field titled "Application Key". Click Finish.

Issue A method of offline database engineering is needed for SmartStruxure.  Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation Project Configuration Server (PCS) Cause System integrator wants to engineering expansions and new automation to the site offline. What is the procedure if the client already has the ES and AS devices onsite, but wants to engineer offsite? If not can we only add one AS per project then restore / deploy just the AS and how is point referencing managed on bindings to the original site server? Resolution Beginning with the release 1.5 version of Project Configuration Server(PCS) is a 'deploy once' version, meaning that it allows you to make the first configuration offline. It is a full deployment meaning it may only be the ES or AS or the ES with AS connected. There are no partial deployments with bindings intact with existing servers. For deployment to include bindings between the ES and AS or other devices, they must be added to the initial deployment, which will overwrite existing configuration. Note: the 64 AS limit is a performance issue. 64 fully loaded AS in a project takes a long time to open. Once a server in the PCS project is deployed on site, you cannot deploy it again without manually erasing the database in the online server using the Device Administrator or uninstall and re-install the Enterprise server. Consider the following scenario where an office wishes to use the PCS on a project with staged installation and an ES with 15 AS: Create the ES and all 15 AS in my project. You may not have the project’s communication information because none of the final IP addresses are available. So put them in with 192.168.1.x Configure all of what is needed in 5 of the AS (AS1 – AS5). Configure all of the IO and other objects in another 5 AS (AS6 – AS10) Do nothing with the last 5 AS (AS11-AS15). Create some read references in some of my programs in AS1-AS5 that are referencing objects from AS6 – AS15. Create extended trends and alarms categories at the ES. Create alarms in AS1 - AS5 that use the alarm categories. Go to the site and deploy AS 1 to AS5 (after modifying the communication parameters for those 5 so that you can bring them on line.) The alarm categories will be deployed to the AS in spite of the fact that the PCS would have had them configured as lead and shadows from the ES, which was not deployed. However, there would likely be an offline alarm generated because there was no ES and there might also be a lead/shadow alarm. The alarms will be correctly configured, however, and operational. The references to the objects from AS6 – AS15 will appear as unresolved in the AS1-AS5 reference managers. Go back to the office and finish everything needed in AS6 – AS10 Create graphics at the ES referencing objects from all 15 AS. Create trend charts showing log data from all AS. Create users, domains, workspaces, etc. Go back to the site and adjust the communication parameters for all the remaining 10 AS and for the ES Deploy AS6 - AS10 and the ES. Initially, the AS1-AS5 have empty/wrong communication settings to the ES. It requires a manual “Repair Com-settings” from the user logged on to ES (at the site). When the Com-settings are ok, then the bindings from AS1- AS5 to AS6-AS10 will be resolved after a few minutes. When the Communication settings in AS1-AS5 for the ES are correct, the synchronization for lead/shadow relationships starts updating the alarm categories that we discussed in step 8a. The graphics in the ES will have resolved bindings for objects from AS1 – AS10, but unresolved bindings from AS11-AS15. In fact, they will be resolved to AS1-AS5 even if you haven't corrected the Com-settings in AS1-AS5. The ES knows all the AS. Go back to the office and finish up my work on AS11-AS15. Part of this process is the creation of programs that reference objects in AS1 – AS10. Go to the site and deploy AS11 – AS15. All of the read references to objects from AS1 – AS10 will automatically fix up once the Com-settings for the ES in AS11-AS15 are correct. It might, however,  take a few minutes. All of the references in the ES graphics for AS will be operational.   Further information can be found on Building Operation WebHelp.

Issue The SmartX Controller Advanced Display requires internet access in order to activate the Kiosk Mode on initial startup. Product Line EcoStruxure Building Operation Environment SmartX Controller Advanced Display v2 and v3 SmartXKiosk Cause The SmartX Controller Advanced Display requires internet access in order to be activated on initial startup, site IT departments may need to allow access for activation to proceed. Resolution Internet access is required only once during initial installation to activate the Samsung license If you are in the Americas, enable access to these servers:  Server Port gslb.secb2b.com 443 us-prod-klm.secb2b.com 443 us-elm.secb2b.com 443 If you are in China, enable access to these servers:  Server Port china-gslb.secb2b.com.cn 443 china-klm.secb2b.com.cn 443 china-elm.secb2b.com.cn 443 If you are in Asia, Africa, Europe, or other regions, enable access to these servers:  Server Port gslb.secb2b.com 443 eu-prod-klm.secb2b.com 443 eu-elm.secb2b.com 443   For additional communication paths, refer to the online help topic Information Technology System Planning Guide

Issue Resizing the drawing from 11"x17" to 17"x22" just enlarged the size of the objects.  No additional space was available for more objects. Environment WorkPlace Tech Tool software (any version) Supported version of Microsoft Visio Cause Changing the Visio "Printer Paper" size does not resize the WPT drawing page size. Resolution Both the Device Definition page and the Background page needs to be resized and the resizing is a two step process. Select "Background" tab From File menu, select "Page Setup" Click "Page Size" tab - this window shows current drawing page size Select the desired drawing page size either by selecting a pre-defined size or a custom size.  We distribute our pre-defined application files with the page size set to 25% oversize (for printing on 11x17 paper) -- custom size 13.75" x 21.25" Click "Print Setup" page and select your printer paper size in the first field (we use Tabloid (B) 11in x 17in) In the Print Zoom section of the window, select Fit to 1 across x 1 down Click OK to save the settings and close the window. Select "Device Definition" page and repeat steps 2 through 7 on that drawing page. If there are any other pages in the application drawing, such as custom object pages, repeat step 8 (including 2 through 7) for each of those pages.  

Issue Documentation for architectural design for illustration, explanation, sales presentations, or other medium Environment Schneider Electric office, partner office, or other site needing documentation Cause Inability to find literature and need to explain, illustrate, or define issues. Please find the links below for each of the product lines. Resolution Continuum: download architectural Flyer:  pdf   jpg  INET: download  architectural Flyer Vista:  download architectural flyer pdf   jpg  I/NET and Vista together pdf

Issue The following errors are in the Windows Application Event Viewer: Email, Failed to send email - MAPILogonEx failed in InitSession function!, Result is 80040111 Email, Failed to send email - Email (MAPI) initialization failed in InitSession function!, Result is 80040111 Email, Failed to send email - InitSession failed in CACEmail::Init, Result is 80040111 Product Line Andover Continuum Environment CyberStation 1.9x Cause If the errors are only logged on startup of CyberStation then they are not likely an issue. However, if these are being logged more than just on startup they may indicate other issues, such as RPC errors. Resolution If you are not emailing alarms these errors may be able to be stopped. Run a listview [1] of all EventNotifications and display the AlarmOptions attribute. Check if the word email shows up. Edit the EventNotifications where it does show up and remove all emailing from the Actions tab. CyberStation creates some of these EventNotifications in the templates folder and they are setup for emailing by default.

Issue Are there any redundancy options for Security Expert? Product Line EcoStruxure Security Expert Environment Security Expert Stratus everRun Cause Need to provide redundancy for the Security Expert Server. Resolution There are a couple of options for providing server redundancy that can be used with Security Expert. The first option would be to use a downtime prevention product such as Stratus everRun as a hot standby solution. The second option is having a secondary Security Expert server as a cold standby server, if the primary server fails/needs to be taken offline the Security Expert services on the cold standby server can be started to take over. This option is largely manual, there is no automatic switching between two servers with this configuration. There are also a number of considerations to take into account with this option: In this scenario the controllers would be programmed with 2 x event server IP addresses for the primary and cold standby server as a result only 1 server/set of Security Expert services must be running at a time, having both running and therefore the controller having 2 x valid paths back to 2 x different servers concurrently will cause issues with the upload of events, online status and downloads A suitable system/process would need to be put in place to ensure the databases are restored from the primary to the cold standby server There will be 2 different Security Expert servers running which will require 2 separate Security Expert Server license with the same feature set enabled on both Considerations will need to be made with regards to the name of the machine to ensure the Download and Event servers can run, either the machines must have the same name or the name of the server needs to be renamed when required to the name of the cold stand by server An operator would need to verify the state of programmable functions and services. If the primary server failed during the middle of the download when the cold standby server is up and completes a full download some functions/services may require manual starting.

Issue Changing the name of a folder under which there is an active alarm, causes an incorrect "Source" path in the alarm message Product Line EcoStruxure Building Operation Environment Building Operation Workstation version 1.8 or earlier Cause If a folder name is changed it will be correctly updated, but if an active alarm is located  in its sub-folders , then the alarm source path will not be updated. Initial alarm before the folder name is changed, notice the source ...... FF IV/Trendloggar ...... The alarm after the folder name has been changed FF IV TEST, the / between FF IV TEST and Trendloggar is missing. If the alarm has not been acknowledged, and clears a second entry for the alarm is displayed in the alarm view. Resolution This is fixed in SBO/EBO 1.9 and later versions.   For versions 1.8 or earlier: Before updating a EcoStuxure Building Operation(EBO) folder name, check to see if there are any active alarms with a source path that use this folder. If there are, try to clear these alarms. If a EBO folder name has been changed and there are alarms in the alarm view which cannot be cleared, then use the "Recheck" command to clear them.

Issue Installing a SE7652A5045P and want to add an outside air and supply air temperature sensor.  What type of sensor is accepted? Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment • Building Operation Workstation • Building Operation Automation Server • SSL SE7000 Cause Spec requirement Resolution The SE7000 series sensor can take any 10k ohm NTC thermistor (type 2). For a temperature/resistance chart, see page 6 in this guide. For a Schneider-Electric compatible sensor, see page 7.

Issue How to upgrade Automation Server IO module firmware. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Building Operation Automation Server Premium Building Operation I/O Module  Cause Occasionally new firmware builds will be released for the Automation Server IO Modules to address issues or add enhancements to the products. These firmware builds must be downloaded to the modules through Workstation. Resolution Upgrading IO Module Firmware The latest version can be downloaded from The Exchange Download Centre.  Once the firmware is downloaded right click on the IO module in the System Tree and select "Update IO module firmware..." The "Update IO Module File" browse window will automatically open.  Browse to the new firmware file and click "Open". The latest IO firmware files can be downloaded from The Exchange Download Centre.  Once the IO module update is complete, click "Exit". To check the firmware version in the IO module, select the module in the System Tree (1). Click on the Properties tab (2) and check the Firmware version (3). For additional information refer to Updating Central IO Module Firmware