Building Automation Knowledge Base

Issue Customer are running an ES with version 3.2.3 sending emails through SMTP server using TLS protocol. After site is upgraded to version 4.0.3, emails are not sent and the following error is shown in the ES: "SSL routines: tls_process server_certificate:certificate verify failed. Email service failed to connect to SMTP Server." In version 6.0.3, the following error is also displayed in the ES: "error:16000069:STORE routines::unregistered scheme" Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server version 4.0.1 and later Building Operation Automation Server Premium (AS-P) version 4.0.1 and later   Cause The following is stated in the EBO version 4.0.1 release notes: "Certificate validation for SMTP When choosing TLS as encryption method (i.e. encryption of all traffic) for SMTP, then the certificate will be validated from EBO 4.0. If a corresponding CA-certificate isn’t present in the server, then a system alarm is generated. See more in “CA Certificate Management” ( also in section 2.17.5) how to import CA Certificate." Resolution In EBO version 4.0.1 and later a valid certificate needs to be installed if alarms should be sent when using TLS protocol in the communication to the SMTP server.

Issue EcoStruxure Building Operation Automation Server, Enterprise Server and BACnet object names limitation Dragging converted I/NET TGML graphics into Workstation causes Workstation to crash with following message: Exception message: Object reference not set to an instance of an object. System.NullReferenceException: Object reference not set to an instance of an object. at SE.WorkStation.Base.Windows.Views.TgmlFileDropHandler.Drop(FileInfo, Path, IOperationContext, IProgressInfo) at SE.WorkStation.Base.Windows.Views.FileDropCoordinator.ExecuteDrop(Path, IList`1, IProgressInfo) at SE.WorkStation.Base.Windows.Views.<>c__DisplayClassd.b__9(IProgressInfo) at SE.WorkStation.Framework.Services.<>c__DisplayClass1.b__0(IProgressInfo) at SE.WorkStation.Framework.ProgressIndication.ProgressActionOperation`2.Run(IProgressOperationInternal, IProgressResult, IProgressOperationInfo) at SE.WorkStation.Framework.Services.ProgressItem`1.b__1a(Task) at System.Threading.Tasks.<>c__DisplayClasse`1.b__d() at System.Threading.Tasks.Task`1.InvokeFuture(Object) at System.Threading.Tasks.Task.InnerInvoke() at System.Threading.Tasks.Task.Execute()  Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause The number of characters and the use of special characters in a EcoStruxure Building Operation object name and EcoStruxure Building Operation BACnet objects names Resolution Refer to the Webhelp Object Names topic for information on naming restrictions The statements in Webhelp also apply to EcoStruxure Building Operation BACnet objects unless is it a Continuum b3 object.  If you are creating a Continuum b3 object etc., the b3 object display name is limited to 16 characters consisting solely of letters, digits, and underscores (as per Continuum limitation). Basically, any objects you create for Continuum, for example, a 'BACnet Analog Input (Continuum)' will be subjected to the Continuum limitation. If you add a standard 'BACnet Analog Input' into an Automation Server or an Enterprise Server, then it is not limited by the Continuum limitation of 16 characters. The most common issue when bringing I/NET TGML converted graphics into Workstation is not checking for spaces at either the beginning or end of the converted file name.  Make sure there are no spaces (white space) before or after any characters of the file name before copying into Workstation.

  Issue No more equation characters can be entered into a Function Block application Product Line EcoStruxure Buildings Operation Environment Buildings Operation WorkStation Buildings Operations Function Block Editor Cause You have exceeded the maximum number of characters allowed in a Function Block expression editor.   Resolution Expression text must have less than 500 characters. Split larger equations into two Function Blocks if needed. How to add an Expression Block  Expression Blocks 

Issue After moving the License server to another computer the license server address in the License Administrator is changed to the IP address of the new computer, but EBO Workstation gets a license error when trying to login to it. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause The License Administrator can be used to select which license server EBO uses. This is done by going to the License Server Address tab and entering the license server address in the License Server Address field. Note that the license server address must be preceded by an @ in order for it to work, e.g. @servab48. The License Server Address in The License Administrator is not always used when Workstation or the Enterprise server asks for a license, Resolution The request for a license is handled in the following order:   If there are licenses located locally on the machine running WorkStation/Enterprise server (activated from ASR files), those are used first. This means that the license server set in License Administrator is not used in this case. If there are no licenses located locally on the machine running WorkStation/Enterprise Server, the registry key HKEY_CURRENT_USER\Software\FLEXlm License Manager\TACLIC_LICENSE_FILE is used. This registry key contains all license server addresses that have been successfully used to obtain a valid license previously. If this key is not empty, each server contained in the registry key value is asked for a valid license until one is obtained. This means that the license server set in License Administrator is not used in this case. If there are no licenses located locally on the machine running WorkStation/Enterprise Server, and the registry key HKEY_CURRENT_USER\Software\FLEXlm License Manager\TACLIC_LICENSE_FILE is empty, the license server set in License Administrator is used. The license server address is stored in the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Schneider Electric\StruxureWare\License Administrator\TACLIC_LICENSE_FI

Issue What is the Intel Floating point number as used in the Modbus X Driver? Product Line Andover Continuum Environment Modbus RTU X Driver Cause It is not clear how the two special floating point function codes vary. Resolution There are two different floating point data formats (248 & 245) these are both standard 32 bit floating point numbers but the data bits stored in memory (or read over the protocol) differently.   The 32 bits of Function 248 are stored as one string of bits, bit 0 through to bit 31.   For the 245 format the upper and lower words are swapped around, so it stores the data as bits 15 to 0, then bits 31 to bit 16. This format is called Intel format as it is the way Intel microprocessors handle floating point data.   Here is a link to information on floating point numbers FYI: https://en.wikipedia.org/wiki/Floating-point_arithmetic   These two formats can also be called Big Endian (Function 248), or Little Endian (Function 245). Little Endian is also known as the Intel format. Information on Endianness can be found at: https://en.wikipedia.org/wiki/Endianness

Issue Point under the Application folder of MP-x device shows error "Contains unresolved BACnet reference" Product Line EcoStruxure Building Operation Environment Building Operation Multi-purpose Controller Building Operation Multi-purpose VAV Building Operation IP-IO Cause Incomplete entry in point's BACnet priority array. The screenshot below shows the XML file obtained from exporting the point, as it can be seen, 'Priority16' is missing the 'Type' section. Resolution Perform the following steps to correct the problem: Export the point out to a file. Delete the point. Import the file created at step 1, once the point has been re-created via import the unresolved error is gone. NOTE: There is no need to make any modifications to the XML file, it can be imported as is, the system will automatically correct the incomplete entry for priority16.

Issue What is the unit load of a TC300 thermostat and what are the bias and termination requirements when used with a SmartX Server. Product Line EcoStruxure Building Operation, Field Devices Environment TC303-3A2LM TC303-3A4LM TC303-3A2DLMS TC303-3A4DLMS SmartX Server Cause Documentation does not state the RS-485 transceiver type for the TC300 range, making it unclear how many devices can exist under a SmartX servers RS-485 serial port ComA or ComB. Resolution The answers to the transceiver interface attributes below can be applied with to the Worksheet for Configuration of RS-485 Bus with generic RS-485 devices on Webhelp Q1 Failsafe Receiver The TC300 does not use an RS-485 transceiver with an integrated idle-state failsafe receiver. Q2 Data Transmission Speed TC300 thermostats manufactured from November 2018 onward can be configured to communicate at 9600 or 4800 bps. TC-300 thermostats manufactured before this date can only communicate at 4800 bps. Q4 Isolated Interface The TC300 does not provide an isolated RS-485 interface. Q6a Measured Resistance With no electrical connections to the TC300, the measured resistance between the RS-485 low-side (-) signal and the communications common is 10K ohms. Based on this the unit load of the TC300 is 1.2 (12.000/10,000) Bias requirements and number of devices If the length of the RS-485 bus is less than 150M (500ft) then Generic RS-485 Device Configuration 3 from Webhelp can be applied. Using this configuration the recommended 3300 bias resistors present a unit load of 3.6 (12,000 / 3,300). The SmartX server adds 0.5UL. The remaining node budget is calculated as: 32 - 3.6 - 0.5 = 27.9UL. Since the TC300 has a unit load of 1.2 the maximum number of devices that can be placed under each comm port using this configuration is 27.9 / 1.2 = 23.25 If the length of the RS-485 bus is greater than 150M (500ft) then Generic RS-485 Device Configuration 7 from Webhelp can be applied. Using this configuration the dual end-point bias configuration presents a unit load of 24UL (12,000 / (1,000 / 2) = 24). The SmartX server adds 0.5UL. The remaining node budget is calculated as: 32 - 24 - 0.5 = 7.5UL. Since the TC300 has a unit load of 1.2 the maximum number of devices that can be placed under each comm port using this configuration is 7.5 / 1.2 = 6.25 Also check out the SmartStruxure-RS485-Controller Unit Load Quick-Help video on the Exchange.  h

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue After successfully setting up KIOSK mode to automatically login in to WebStation another user wants to login through WebStation on the same PC. Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation WebStation Cause The GUEST account login URL used with KIOSK mode retains the last user logged in and the WebStation menu bars have been removed so that user cannot "logout". Any subsequent attempts to access the WebStation using the same browser result in being automatically logged in under the GUEST account. Resolution The "KIOSK" link that you create will login automatically with the GUEST account as long as the GUEST account has already been created in the ES/AS. This then must set the "last credentials" in IE for that website and any subsequent connections to that server, even to the direct login URL, result in automatically being logged in with those last credentials. One of the two options below should work to disable GUEST login depending on where your ES is located. Enterprise Server on another computer or accessing an Automation Server Disconnect the Ethernet cable for the computer or disable the network port while Building Operation Workstation attempts to login returning user to the login prompt. Enterprise Server on same computer The Enterprise Server can be stopped temporarily and the next attempt to start Building Operation Workstation will result in a communication failure allowing you to modify the "Remember me on this computer" selection. To be prompted for a login: Disconnect the ES/AS with one of the options above. Then try to connect to the server page at "http:/localhost:444" (or your specific URL:Port). This results in a "this page can't be displayed" (or similar) message. Then start the service, or reconnect cable, and again attempt to connect to "http:/localhost:444". You should be presented with the login page. Do not try to open up the "KIOSK" URL or else this will again login with the GUEST account and you'll be back to square one. The next time you use the "KIOSK" URL it will automatically login with the GUEST account and this will again be used for subsequent logins until the above steps are repeated. Note1: This could result in loss of data while the Enterprise Server is stopped. Note2: Also see StruxureWare Building Operation Workstation Auto Login feature locked if encountering this issue with a Workstation.

Issue What binding methods can be used and how is the data transferred when binding objects between two b3  or Infinet controllers? Product Line EcoStruxure Building Operation Environment Automation Server, AS, ASP, ASB BACnet b3 Infinet controllers i2 Cause When binding objects between b3(infinet) devices/controllers, the type of Objects being bound will effect the properties of the binding. Resolution When binding between two Controllers, several methods can be used: Value/Point to Value/Point - The data goes via the Automation Server and the speed/rate is set in the Transfer Window, thus more bandwidth used and communication is lost if the Automation Server fails. Script to Value/Point - The data goes direct using BACnet COV subscriptions, thus less bandwidth is used. NOTE - The BACnet b3 and Infinet controllers, have no facility for direct binding of Value/Point to Value/Point, thus if a direct binding is made within the same controller, an EBO binding will be created. This will cause data packets on the MSTP or Infinet network. This should usually be avoided, as it can easily overwhelm the network. Bindings should usually be made from scripts. See Infinet under the hood for more details on Infinet setup

Issue DC1100 / DC1400 Displays two horizontal black lines when powered up. Product Line Field Device Environment DC1100 / DC1400 Discrete Controller. Cause Cold Start has not been performed. Cold Start has been performed incorrectly. Mains borne corruption has affected processor. Resolution Carry out Cold Start: Isolate Controller power supply. Press and hold down "Enter" and "Exit" buttons. Keep "Enter" and " Exit" buttons depressed while restoring power. Display should show "Self Test" and "Initiating System Variables" Release "Enter" and "Exit" buttons. Controller may then be programmed in accordance with Data Sheet instructions.   Or, if the controller is non-recoverable, the DC1100 and DC1400 units are now obsolete. However, there are several 3rd party companies offering refurbished units, these can be found by using a browser and searching e.g. DC1100 repairs.    

Issue Spare Satchwell valve gland kit & grease, reconditioned 'O' rings and lug nuts options. Satchwell packing kits, Satchwell gland kits, Satchwell stuffing glands. Product Line Field Devices Environment Satchwell valve Gland kits Packing kits Stuffing Gland Part Numbers: 0617-9-410, 0617-9-411, 0617-9-412, 0617-9-413 0618-9-210, 0618-9-510, 0618-9-511, 0618-9-512 0623-9-201 0626-9-203, 0626-9-204, 0626-9-310, 0626-9-311, 0626-9-312, 0626-9-313 0667-9-201 Cause Spare item part numbers Resolution   Valve(size) Part No Description Stock 1/2"…..1" 0626-9-313 LUG NUT AVAILABLE   0626-9-312 LUG NUT AVAILABLE   0617-9-410 RECON KIT "O" RINGS & TOOL AVAILABLE MB 1 1/4" 0617-9-411   AVAILABLE MB 1 1/2" 0617-9-412   TOOL AVAILABLE MB 2" 0617-9-413   AVAILABLE MBF 65mm 0618-9-510   AVAILABLE MBF 80mm 0618-9-511   AVAILABLE MBF 100mm 0618-9-512 RECON KIT "O" RINGS AVAILABLE MEU, FEU & VEU 0623-9-201 REPLACEMENT GLAND KIT & GREASE OBSOLETE MJF 0626-9-203 REPLACEMENT GLAND KIT & GREASE AVAILABLE MZ 1"..2" series 3       VJF       VSF 15..25mm       VZ 0.5" .. 2" series 1 & 2               MZX 0.5" .. 2" 0626-9-204 REPLACEMENT GLAND KIT & GREASE AVAILABLE VZX 0.5" .. 2"               MZ 0.5" .. 2" series 1 0626-9-310 REPLACEMENT GLAND KIT & GREASE AVAILABLE VZ 1" .. 2" series 1               MZF 65 .. 150mm 0626-9-311 REPLACEMENT GLAND KIT & GREASE AVAILABLE VZF 65 .. 150mm series 1               VSF 32 .. 50mm 0667-9-201 REPLACEMENT GLAND KIT & GREASE AVAILABLE VV 0618-9-210 RECONDITIONING KIT AVAILABLE Download the drawing for the MB 0617-9-410 (0.5" to 1") Download the drawing for the MBF 0618-9-511 (80mm) Download the drawing for the MZX 0626-9-204 Download the drawing for the VZ/MZ 0626-9-310

Issue The EWS interface in the SBO system tree shows as online but when browsing to the hardware folder all that shows up is the class folders, no objects are loaded.   When reviewing the settings in Security Expert EWS Manager.exe a prompt showing "Please set the password" is shown before loading the main configuration window.   You can then see that the Operator Password field is blank and that subsequent attempts to set this and save seem to work but when closing and re-opening the Configuration Manager that the password is not saved. Product Line EcoStruxure Building Operation, Security Expert Environment Security Expert Cause The current language for non-Unicode programs is set to a value other than English. In one specific case this was set to Chinese (Simplified,PRC). Resolution In the Region and Language settings for Windows go to the Administrative tab and select Change system locale... Set this to English, save and reboot the machine. The Operator Password should now be able to be set in the EWS Configuration Manager and EWS connection established.

Issue Security Expert Data Service fails to start with error 1067: The process terminated unexpectedly  Product Line Security Expert Environment Security Expert Server Cause Port used by the service is blocked or already in use Permission issues with the service logon account Prerequisite .NET Framework is incomplete or not installed correctly Resolution In Windows go to Windows Features and ensure that all .NET Framework items show a check mark to indicate that each sub item has been enabled. See Ensuring Windows features are installed for Security Expert SOAP service for details. In Windows Event Viewer, examine the Application log, it will typically have an entry with details about the reason for the error. In this case, we see an Address Already In Use Exception in the Socket Connection Listener. This is a clue the error is with the network port. The Security Expert data service has been configured to use the default port 8000. On the server, list the network ports using netstat. We can see PID 5660 is already using the port. Get the name of service associated with PID 5660. Once the service is identified, take corrective steps to ensure the two services don't use the same port. Make sure the Windows account the service is using to log on has the appropriate permissions. If port 8000 isn't being used, first Reboot the Security Expert PC and if the error still persists, uninstall Security Expert, reboot and reinstall.

Issue Controller replacement Product Line Field Devices Environment Field   Cause Controller Replacement Resolution The CXC controller provided compensated control. The CSC 5252 or CSC 5253 (With time clock) is the current replacement. Downloads The CXC data sheet can be downloaded here. The CSC data sheet can be downloaded here. The CSC User guide can be downloaded here.   Please be aware: since July 2016 the CSC compensator and other descrete controllers were withdrawn from service. To see "PA-00479 - Discrete Controllers - Notice of Withdrawal - Satchwell" click here.

Issue Is it possible to Import / Export data from Excel into the StruxureWare Building Operation Spreadsheet view? Product Line EcoStruxure Building Operation Environment SmartStruxure Spreadsheet View Microsoft Excel Cause Engineer must complete a survey of the existing plant before starting the upgrade and wished to export the StruxureWare Building Operation data into Excel. Resolution Importing and Exporting to Excel at release 1.3 is not possible, using copy and paste are the only options. These functions are described in StruxureWare Building Operation "Help" under "How To". Copying from MS Excel to Spreadsheet View Copying from Spreadsheet View to MS Excel

Issue Modbus write command setup and timing Product Line EcoStruxure Building Operation Environment Building Operation Automation Server (AS, AS-P, AS-B) Building Operation Enterprise Server (ES) Cause The Modbus value keeps being sent to a Modbus register (when write code 06 or 16 used) Resolution Control of the write timing is via the binding to the Modbus point within the Modbus network. If the Communication type is set to "Periodic" then the value will be sent based on the Period Communication Interval. If the Communication Type is set to "Change of Value" then the value will only be written when the value changes by this amount. The Re-transmit Interval should also be considered, as the register will also be written to based on this timing value, regardless as to whether it has changed or not. This value may need to be increased if the value should not be re transmitted apart from when the value changes. Up to v1.3 v1.4 and later Some Modbus devices get over these sort of issues by having a mode that can be set so that re-transmission of the same value is ignored, as the example below NOTE Block (Batch, Multiple) Writes are not supported (correct as 2020 11 01 and up to v3.2) Although they are used to write to 32, 48 & 64 bit Register types (so "Write Multiple Registers" packets will be seen when writing to 32, 48 or 64 bit registers) 

Issue Need program example of Macro Block for Function Block program. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause Macro Block Library is intended as an example and may need to be adjusted to the actual application. Resolution A Macro Block Library is included in the installation of the Function Block Editor. Inside the Function Block Editor, right click in an empty space and select Load Macro. If you do not see the Macro Block Library directly, please navigate to  C:\ProgramData\Schneider Electric EcoStruxure\Building Operation 3.1\WorkStation\Function Block Editor Here, you can select Macro Library Function block to find different Macro Blocks:                  Macro Block Library Macro Block Library for TAC Xenta series Macro Block Library Xenta700 Macro Block Library For TAC Xenta 700 series Macro Library Function Block Macro Block Library For Function Block Editor Process Models Process Models Library For TAC Xenta series Process Models Function Block Process Models Library For Function Block Editor Process Models Xenta700 Process Models Library For TAC Xenta 700 series User Library Reserved location for user made Macro Block The first three folders in the list above (Macro Block Library, Macro Block Library Xenta700 and Macro Library Function Block) each contain the following sub folder structure: Air handling Control Function Calculation Common Efficiency Energy Psychrometric Heating Control Function Miscellaneous Function SNVT Timers The other four folders contain macro blocks without any sub folder structure, i.e. they are located directly in the folders.

Issue The value of an exported Infinet point is not updated in some or all of the subscribing controllers. Product Line EcoStruxure Building Operation, Andover Continuum Environment Building Operation Automation Server Continuum i2 Controller Cause The subscribing controller is offline or inaccessible when the IE update is broadcast. Resolution The main disadvantage with the Continuum Import/Export (IE) system is that, in certain cases, it is possible that the updated value may not reach one or more of the subscribers due to various reasons such as network or controller down problems, excessive traffic on the network, etc. This is not of big concern when the point is of an analog type that changes frequently such as a temperature input since the point will update again when the temperature changes in a matter of seconds or minutes at the most.  For binary values though, a missing update is a big concern. Consider an occupancy schedule point that turns ON at 08:00 and off at 17:00.  If a subscriber misses the 08:00 update the zones under control by the subscriber will be unoccupied the entire day. The Point’s Refresh Attribute. Continuum points have a ‘Refresh’ attribute that is used to force the IE system to send a new updated value, setting the refresh attribute to true forces the Infinity controller to export the point’s value regardless of whether it has changed or not. It is IMPERATIVE that a PE program periodically refreshes binary points that are exported in Infinity controllers such as i2 devices. In the schedule example described above, a program* can be added to the Infinet controller that hosts the exported point.  This program should be triggered by the minute system variable and coded as follows: *make sure the program is of the type Infinet Script Program This will ensure that any subscribers to the schedule OCC flag won’t go more than a minute with a stale value of the point. Refreshing points that reside under the Infinet interface of the Automation Server (EBO 3.1 and greater) If the point to be refreshed resides under the Infinet interface of the AS-P then there are some differences in the way the refresh is accomplished. The program will be of the type Script Program. The point will have a REFRESH property, you bind to the refresh property in the Script Program instead of the point's value. The most important difference is that while in the i2 device the export takes places when you set the value of the refresh property to true, in the Automation Server the export takes place when the value of the refresh flag is toggled, regardless of the value (true or false) Below is an example of a Script Program refreshing some value objects that reside at the Automation Server under the Infinet interface The statement DigValue1 = (DigValue1 = false) is just a very efficient way to toggle the value of the refresh property, it is equivalent to saying.... If DigValue1 = false then set it to true and if DigValue1 = true then set it to false. Things to consider when refreshing exported points. Do not refresh points at a fast rate as this will cause unnecessary traffic on the Infinet field bus, refresh rates of one minute or more are strongly recommended. For the same reason, when refreshing many points, the operation should be staggered to avoid flooding the Infinet bus with an avalanche of IE traffic at the same instant.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Need a method for mass importing User photos for creating / updating the Users for a Security Expert site. Product Line Security Expert Environment Security Expert Security Expert Data Sync Service (SX-DB-SYNC) Cause Data Sync Service is typically used to import data from the third party system.  In this instance, a CSV file containing the data to be imported into the Security Expert database is used. The Data Sync Service is configured to monitor the folder where this CSV file is located and automatically (if configured) import the relevant data into Security Expert, creating records (including users, access levels, areas, doors, schedules, and so on) for each matched entity. Resolution The Data Sync Service can be used to map specific fields from a CSV file to fields within Security Expert. One of those fields can be the User photos. Below is a guide on how to implement this.   1. Directory Setup Before opening the Security Expert Data Sync Service, it is necessary to setup a CSV file and directory for the Data Sync Service to work with. The only requirement for now is that each image must have a unique name and that the folder housing the images must be called "Photos". Figure 1 shows an example folder structure: Note: The names of the folder, CSV file and image names are not critical. As long as the image names match what is in the CSV file.   2. CSV File A CSV file is a comma separated file with each row being a separate record and columns (fields) separated by comma's. An example CSV is shown below:   UniqueID,FirstName,LastName,AccessLevel,PIN 101,First,User,Visitor,1284 102,Second,User,Visitor,5618 Note: The UniqueID field will need to be the file name of the Users image. For the below example CSV, two images must be present in /Photos/ with the names 101.jpg and 102.jpg.   3. Security Expert Operator It is recommended that a new Security Expert Operator is added for importing from the Data Sync Service. This ensures that records that have been added / modified / deleted by the Data Sync Service can easily be identified. To proceed past the Data Target section the Show PIN numbers for Users option must be enabled in the Operator object.   4. Data Target Now that an Operator, directory and CSV have been set up, open Security Expert Data Sync Service and follow these steps: Select Security Expert from the Target System dropdown. Confirm the SOAP Server Address. If the defaults were accepted during the installation of the SOAP Service, enter http://localhost:8030/SecurityExpertSOAPService/service.svc. Enter the Username of an Operator. Enter the Password for that Operator. From the Site dropdown, select the Site that the records are to be imported to. All Sites that have been added in Security Expert will be available in the dropdown. Overwrite the Site ID during the field mapping process if the records are imported to different Sites within a single import. Note: The rest of the fields on the Configuration window are disabled until a valid Server Address, Username and Password have been entered.   5. Sync Options Set the Resynchronize Every time to a time interval over which the service should resync data. Tick the Enable Error Log checkbox to populate the Event Viewer with events that will make error solving simpler.  6. Data Mapping  Configure the records and import file with the following steps. Select Users from the Record to Sync drop-down.  In the File Directory field, enter the created folder. If importing a single file, enter the name of the file in the Import File field. If the checkbox is left unticked, all files in the File Directory will be imported. From the File Format drop-down, select Delimited. If the import file is a CSV, select {CR}{LF} as the Row and {Comma} as Column delimiters. Enable the option to Start Import At Row 2 to skip the header.    7. Field Mapping The data mapping phase allows CSV columns (Source Column) to be mapped to a record type in the Security Expert Database (Target Field). To import the example CSV, the field mapping must be configured as below. Link a Target Field and Source Column, simply select both in the interface, complete the following: Link the following [Target Field : Source Column]: ImageID : 1, First Name : 2, Last Name : 3, UserAccessLevelGroupDataData > UserAccessLevel : 4 PINNumber : 5, Select ImageID (Column 1) as the Unique Field. For UserAccesLevel, open the Advanced Data Configuration by clicking the [ … ] button. Ensure that Use This Field As The Group Data Identifier is set and Grouping Type is Singular Data. Ensure Target Field Record Type is ticked and set to Access Levels. Click Save and then Start to begin the syncing of Users. 8. Troubleshooting If troubleshooting is required, examine the following logs: All Events - In Security Expert under Monitoring > Status Page View, open the All Events view to view Data Sync Service events. Event Viewer - Open the Windows Event Viewer and navigate to Event Viewer > Applications and Services Logs > Schneider Electric Security Expert event log.

Issue TC300 Series & accuracy Environment BMS Site Cause TC300 Series & accuracy Resolution The TC300Series-HotelApplication Stand-alone Digital FanCoil Thermostat specifications are as follows: There are two sensors possible for the unit. An embedded sensor is NTC100K, and for the external sensor as (below picture) it is NTC10K (3950). This chart defines the NTC Sensor accuracy (not the Control Accuracy which is in the specifications above):   The RS-03 10k NTC Remote Sensor-3m (Meters). Sites that want to extend further than the 3m, should know that the maximum length is 20m, we don't suggest more, but doesn't mean >20m have issues. The problem depends on the Electromagnetic Interference (EMI), Compatibility (EMC) in the field. Every site is different, and it is suggested to try in the field and see if it works fine. (When a remote sensor is connected (terminals S1 & S2) this remote sensor is automatically used. The internal sensor is ignored.) Note: TC300 thermostat supports Modbus RTU only. If you require LON, consider the SE7000 series controller. TC300 series replaces the DEGA 006905432 which is obsolete as of March 2004.  To control multiple fan coils with one ST300, a connection called the ST-2 is required. This expands the control up to 4 fan coils simultaneously but is not recommended since it may lead to uncomfortable temperatures in building area. For more info, visit The Exchange with search keywords TC300. The TC300 is only listed in the EMEA and AsiaPAC market. They are not UL approved.