Issue Is the I/A Series R2 software compatible with a specific version of Windows? Product Line TAC IA Series Environment I/A Series (Niagara) R2 software Windows 32-bit operating system Cause Only specific releases of the I/A Series R2 software have been certified compliant with specific versions of the Microsoft Windows software.  Resolution The following chart details the version compatibility between the releases of the I/A Series R2 software and the various 32-bit versions of the Microsoft Windows Operating System software.  NOTE: I/A Series R2 software cannot be installed directly in any 64-bit version of the Microsoft Windows Operating System. Virtual platforms such as VMware Server 2 or Microsoft Virtual Server 2008 are not supported in R2.   R2 522 R2 527 R2 529 R2 532 R2 535 R2Tunnel Clients TunnelAX Clients  VAS 2.50 VAS 3.92                     Windows XP Professional (SP3) (32-bit) Y Y Y Y Y Y Y Y Y Windows XP Professional (SP3) (64-bit) N N N N N N N N N                     Windows Vista Business / Enterprise / Ultimate  (SP2) (32-bit) N Y Y Y Y Y N N N Windows Vista Business / Enterprise / Ultimate  (64-bit) N N N N N N N N N                     Windows Server 2003 Standard  / Enterprise (SP2) (32-bit) Y Y Y Y Y Y N N N Windows Server 2003 Standard  / Enterprise (SP2) (64-bit) N N N N N N N N N Windows Server 2003 R2 Standard  / Enterprise (SP2) (32-bit) Y Y Y Y Y Y N N N Windows Server 2003 R2 Standard  / Enterprise (SP2) (64-bit) N N N N N N N N N                     Windows Server 2008 Standard  / Enterprise (SP2) (32-bit) N N N N N N N N N Windows Server 2008 Standard  / Enterprise (SP2) (64-bit) N N N N N N N N N Windows Server 2008 R2 Standard  / Enterprise (SP2) (32-bit) N N N N N N N N N Windows Server 2008 R2 Standard  / Enterprise (SP2) (64-bit) N N N N N N N N N                      Windows Server 2012 (All Versions 32-bit & 64-bit) N N N N N N N N N  Windows Server 2012 R2 (All Versions 32-bit & 64-bit) N N N N N N N N N                     Windows 7 Professional / Enterprise / Ultimate (32-bit) N N Y* Y* Y* Y* Y* N N Windows 7 Professional / Enterprise / Ultimate (32-bit) (XP-Mode) N N Y* Y* Y* Y* Y N N Windows 7 Professional / Enterprise / Ultimate (64-bit) N N N N N N N N N Windows 7 Professional / Enterprise / Ultimate (64-bit) (XP-Mode) N N Y* Y* Y* Y* N N N                     VMWare Server (all versions) N N N N N N N N N Microsoft Virtual Server (all versions) N N N N N N N N N                     Microsoft SQL Server 2000 Y Y Y Y Y         Microsoft SQL Server 2005 N Y Y Y Y         Microsoft SQL Server 2008 N N N N N         Microsoft SQL Server 2008 R2 N N N N N         * Refer to PA-00163 for Windows 7 Support Info. NOTE: When selecting a computer on which to install the I/A Series R2 software, select one that meets or exceeds the recommended hardware for the selected operating system. For the larger Schneider Electric BMS offering please refer to Software and Firmware compatibility matrix for older versions of I/NET, Vista, Andover Continuum, Satchwell Sigma, I/A Series, and StruxureWare Building Operation

Issue Documentation on the MSC-P-1500 Series Microsmart controller. Environment Microsmart controller MSC-P-1500 Cause Obsolete controller Resolution Click here to view the installation instructions on the MSC-P1500.

Issue Types of TAC Erie Pop Top valves and actuators available from Schneider Electric in the UK  Product Line Field Devices Environment Pop Top Valves Pop Top Actuators Cause Actuator Part no's available in the UK Valve Part No's and connection types available in the UK ZY valve and actuator replacement Resolution   Actuators AH13U230 - High Close Off - Spring Closed 230Vac Actuator c/w 36" Lead AH13U23A - High Close Off - Spring Closed - 230Vac Actuator c/w 36" Lead + Aux Switch AG13A230 - Spring Closed - 24Vac Actuator c/w 36" Lead AG13A23A - Spring Closed - 24Vac Actuator c/w 36" Lead + Aux Switch AG13U230 - Spring Closed - 230Vac Actuator c/w 36" Lead AG13U23A - Spring Closed - 230Vac Actuator c/w 36" Lead + Aux Switch AG23U230 - Spring Open - 230Vac c/w 36" Lead AG23U23A - Spring Open - 230Vac c/w 36" Lead + Aux Switch AG23A230 - Spring Open - 24Vac c/w 36" Lead AG23A23A - Spring Open - 24Vac c/w 36" Lead + Aux Switch Valves (Note:NPT is American connection) VT2222 - 2way - 1/2" NPT 2.5Cv VT2223 - 2way - 1/2" NPT 3.5Cv VT2231 - 2way - 1/2" BSP 1.0Cv VT2232 - 2way - 1/2" BSP 2.5Cv VT2233 - 2way - 1/2" BSP 3.5Cv VT2325 - 2way - 3/4" NPT 5.0Cv VT2327 - 2way - 3/4" NPT 7.0Cv VT2332 - 2way - 3/4" BSP 2.5Cv VT2333 - 2way - 3/4" BSP 3.5Cv VT2335 - 2way - 3/4" BSP 5.0Cv VT2337 - 2way - 3/4" BSP 7.0Cv VT2437 - 2way - 1" BSP 8.0Cv VT3231 - 3way - 1/2" BSP 1.5Cv VT3232 - 3way - 1/2" BSP 3.0Cv VT3233 - 3way - 1/2" BSP 4.0Cv VT3332 - 3way - 3/4" BSP 3.0Cv VT3333 - 3way - 3/4" BSP 4.0Cv VT3335 - 3way - 3/4" BSP 5.0Cv VT3337 - 3way - 3/4" BSP 7.0Cv VT3437 - 3way - 1" BSP 8.0Cv Erie™ PopTop™ Series Valve Bodies and Actuators - Installation Instructions.pdf for the VT and VS valve, AG and AH actuator. Note: Only those listed above are available in the UK.

Issue Sending a text message (SMS) from an alarm Product Line Andover Continuum Environment Continuum CyberStation CX9900 CX9680 CX9640 Netcontroller Netcontroller II bCX4040 Cause There is no simple way of sending a text message (SMS) from Continuum to a mobile phone. Resolution The below are possible options to send an SMS message:-   Single output (Digital Output) to a GMS modem or auto dialer (single alarm). SMS PE Driver (output via RS232) to a 3rd party GSM modem for more complex alert text. Please see instructions and sample PE code. Send alarm email via outlook or exchange server to an email/SMS Gateway service  Send an email from bCX or NC2 to a email/SMS Gateway service.

Issue Receive an error, "Invalid Device " when trying to download an application to an I/A Series LonMark controller with Workplace Tech. Product Line TAC IA Series Environment I/A Series LonMark (MNL-5Rxx, MNL-10Rxx, MNL-20Rxx, MNL-11RFx, MNL-13RFx, MNL-V1RVx, MNL-V2RVx, MNL-V3Rvx) Workplace Tech Cause Typically, this situation occurs when a user runs the Hardware Wizard in Workplace Tech and then downloads a controller without recompiling the application. Resolution See Technical Bulletin TB06-01 for detailed information and a solution.

Issue XIF and Device Resource files for the Schneider Electric SE7000 Series Room Controllers Product Line EcoStruxure Building Expert, Field Devices, TAC IA Series Environment SE7000 Series Room Controller Cause In order to commission Schneider Electric SE7000 Series Room Controllers into an LNS system, the XIF is required. Resolution LonWorks External Interface Files (XIF) SE72_73_PIR.XIF (80:00:10:55:00:04:04:20) SE76_PIR.XIF (80:00:10:55:00:04:04:21) SE76RH_PIR.XIF (80:00:10:55:00:04:04:22) Device Resource File for XIFs listed above. For Datasheets for the SE7000 Series Controllers, see Where to find datasheets and information on the SE7000/SE8000 series room controllers.

Issue Can the XPSI 4.1 software communicate to a GCM via a modem connection? Product Line TAC IA Series Environment XPSI/PSI 4.1 GCM-86xxx GCM-84xxx Cause When capturing trend log data over an unapproved modem, the program lost sync with the incoming data after receiving about 10 lines of log data. Resolution The only modem currently approved for communications with GCMs is the USRobotics 56k (USR5686E). The configuration information for this modem was published in Technical Bulletin 00-47 with model update information published in Technical Bulletin TB03-04. NOTE: If using the USR5686E with older modems, the V.92 communications protocol must be disabled -- see Modems fail to connect with the USRobotics 5686 series V.92 modems for details.

Issue How to determine who is logged into the Continuum system and onto which workstation? Product Line Andover Continuum Environment CyberStation Cause Is it possible to see via a Listview or Pinpoint who is logged into Continuum and onto which workstation?   Resolution There is no "live" means to see who is logged into what workstation. However, a listview of ActivityEvent filtered by today and action code 15 and 16 and auto-refreshing every 30 seconds is pretty close. This listview will show what user logged in and when to which workstation. It will show the same information for users logging off. So one can deduce who is currently on which workstation. Simply download and unzip this dump file and import it into the root of Continuum Explorer and run it.    

Issue How to delay the intrinsic controller status alarms to accommodate controllers that are sporadically going offline for short periods of time due to known network problems. Environment Continuum BACnet Controllers bCX1 b3xxx Cause Need to delay controller offline messages to accommodate slow network communications or remote controllers. Resolution The intrinsic alarm for the controller status will trigger when the controller does not respond to communications from the within the probe time and would not be suitable for this delay. The only way to delay a controller offline alarm for an amount of time after the controller goes offline, is to monitor the controller offline status from the workstation with a program, toggle a variable that then has an AlarmEnrollment attached. This AlarmEnrollment would then have a Time Delay configured. See the attached sample screenshot below showing the program in the Workstation, the AlarmEnrollment, and the Active Alarm View showing the time delay between the intrinsic alarm and the new AlarmEnrollment with a delay configured. Example

Issue Change of Value alarm is configured to alarm when an analog value changes by certain value but does not produce an alarm when the monitored object changes by that amount. Environment Continuum Cyberstation bCX1 b3xxx Cause EventNotification or monitored object has not been configured properly. Resolution There are a number of configuration reasons for these Change of Value alarms to seem like they are not being delivered to the Workstation. Check the Current State tab of the EventEnrollment to see if the ToNormal time is changing when you modify your monitored object. If this time is not updating then the EventNotification or monitored object are not configured properly, check the following: Confirm that the BACnet object type in the monitored object is configured properly. If this numeric is a number then it needs to be set to "AnalogValue". Confirm that a "send to database" has been performed on this controller on the BACnet side to send these points to the BACnet side. See details here on how to create BACnet alarms. If this time is changing then the EventNotification and monitored object are configured properly but the alarm is not being delivered to your Workstation. Check  that one or more of the following is the cause: The Change of Value alarm will generate a ReturnToNormal alarm, confirm that the EventNotification is configured to Send Return to Normal alarms - this option needs to be ticked under "Send". Confirm that the option to  remove the alarm from the active alarm list is configured so that the alarm is not removed as soon as it is delivered. A selection of Returned to Normal or Acknowledged OR Returned to Normal on the Deactivate tab will mean that the alarm is removed from the active alarm list as soon as it is delivered. Select any of the following Deactivate options for the alarms to show up in the alarm list: Acknowledged, Acknowledged AND Returned to Normal, or Acknowledged AFTER Returned to Normal.

Issue What is its part number of the power fuse of an i2/b3 controller? Product Line Andover Continuum Environment Power fuse replacement i2 and b3 controllers 24VAC supply Cause Most controller fuses are not supplied through the factory. Resolution Faulty controllers can be repaired through the regular repairs process, but power fuses can be purchased through local suppliers. The power fuse for the following 24VAC controllers is: Type: Surface Mount Fuse NANO2® Very Fast-Acting, 448 Series Datasheet Ratings: 2A Rating: i2/b3867, i2/b3850 series. 3A Rating: bCX1, i2/b3810 series, i2/b3800 series, i2/b3600 series. 5A Rating: ACX5740, ACX5720 Note: Fuses are fitted to protect the controllers from damage, when replacing one always replace it with an equivalent rating. Also determine the reason why a fuse has blown before replacing, under normal operation a fuse should never blow.  Additional Information CX9702 (115 VA) Main Power Fuse: 250 VAC 1.5Amp Outputs: 125 VAC 3.5Amp replaceable Inputs/Outputs: Surface mount non-replaceable i2/b3814 outputs: see What is the part number of the i2814's output fuse? Note: The part numbers that used to be listed in iPortal have been removed from this article since they are no longer available from Schneider Electric. The fuses may be obtained from third-party vendors such as Littelfuse or Digikey.

Issue How to get data from Rayleigh Instruments RI-78-80-C kWh power meters Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Automation Server (ASP/ASB) Modbus RTU Interface Cause The RI-78-80-C meter provides a single 48-bit Modbus RTU word representing energy in kWh. This word spans three 16-bit registers (registers 0, 1, and 2). The meter: Only responds to a valid 48-bit read Does not return exceptions for invalid or partial register reads Resolution To successfully read the 48-bit value: Step-by-Step Instructions Create a Modbus Group Set an appropriate polling interval. Add Registers Add three 16-bit unsigned registers to the group: ModReg0 (Register 0) ModReg1 (Register 1) ModReg2 (Register 2) Create an Analog Value Example name: kWReading Script Program Use the following calculation: kWReading = ((256 * 256 * ModReg0) + (256 * ModReg1) + ModReg2) / 100 ​ This formula accounts for the fact that each register only uses half of its 16-bit range (values from 0 to 255). The register values represent 1/100 of a kWh, so a scaling factor of /100 is applied. Bind Points Bind the Modbus registers and analog value to the script program. Example Calculation If: ModReg0 = 3 ModReg1 = 167 ModReg2 = 59 Then: kWReading = ((3 × 256 × 256) + (167 × 256) + 59) / 100 = 239419 / 100 = 2394.19 kWh ​   Additional Notes The device may appear online in EcoStruxure even if it’s not responding correctly. This is because the online poll interval mechanism expects a response from a 16-bit register. Since the RI-78-80-C doesn’t respond to invalid reads, it may falsely appear online. To avoid this, set the online poll interval mechanism to “Inhibit”. Compatibility Warning: This device may not function correctly in v2.0 and v3.0 due to changes in offline detection. This issue is resolved in v3.1. Resources Example Modbus Objects and Script RI-78-80-C Exports.zip Numeric Output kWReading   Line Calc1 kWReading = ((256*256*ModReg0) + (256*ModReg1) + ModReg2)/100

Issue Procedure to upgrade SQL database from TAC Vista 5.x.x to 5.1.7 Environment TAC Vista 5.x.x TAC Vista 5.1.7 MSSQL Express 2005 SP4 MSSQL Express 2008 R2 -SP1 Cause Revised TAC Vista SQL database layout: TAC Vista 5.1.7 introduces a revised and improved SQL database layout in order to improve the overall performance in the TAC Vista system with large databases. The revised database layout is utilized by default for new installations and current installations can be upgrade either automatically or manually depending on the installation type. SQL 2008 R2 Express SP1: Microsoft SQL Server 2008 R2 Express SP1 is now included in the TAC Vista Server 5.1.7 installer. The TAC Vista Server installer can upgrade an existing SQL Server 2005 Express installation to SQL Server 2008 R2 Express SP1; only supported in a typical TAC Vista installation.     Resolution Follow the Instructions before Implementing this procedure: Take the Vista Backup and SQL DB backup before implementing this process. Shutdown the TAC Vista Server. If the Vista Server running as a Server, Stop the service and shutdown the TAC Vista Server. Open the “SQL Database Upgrade 5.1.7” (From Program Files [or] from Start Menu)   Check the Server and Database options.   Choose the correct type of Authentication. If the vista using SQL Server, choose the SQL Server Authentication, enter the correct Login details.   Click on “Test Connection” and “Test User access”. You should find Test Connection access and Test User access successful. If Vista and SQL DB backup has taken, check on the “Check Box”.   Click on “Upgrade”, then the following screen appear. Then Click on “YES” to upgrade.   After the upgrade is complete check the Vista Server has a connection to the upgraded SQL database. This is done from the Vista server setup. Use the test connection If the connection is successful you will see a message like this.   Now, the SQL database has been upgraded. Download this procedure in PDF Here .

Issue In versions of Cyberstation prior to 2.0 there was no way to determine if a valid attempt had been processed by the access engine in the controller before granting access to the door. This limitation made it impossible to implement custom access control sequences such as 'Two-Man Rule' or 'Man Trap' sequence unless the door was configured WITHOUT a door switch. Not having a door switch configured in the door made the implementation awkward as well as less secure, since the status of the door (Closed/Open) could not be determined. Product Line Andover Continuum Environment CyberStation ACX57xx controller CX9680 controller Cause Door 'Valid Attempt' flag not available before has been added to Continuum in Cyberstation 2.0, ACX57xx 1.100042 and CX9680 2.100042 Both the new version of Cyberstation as well as the new version of the controller firmware are required to get the new functionality. Resolution In order to improve the physical access control functionality in Continuum a new flag has been added to the door object. The name of the new flag is 'ValidAttempt' The value of 'ValidAttempt' is set to true when the access engine has processed a credential presented at the door (card or card & PIN) and has determined the credential can be granted access to the door. The value of the 'ValidAttempt' flag is reset to false after one scan. HOW IS 'ValidAttempt' DIFFERENT FROM 'ValidAccess'? When a door is configured with a door switch 'ValidAttempt' is set to true immediately after the access engine validates the credentials, determines that they are valid and  grants access by unlocking the door, the 'ValidAccess' flag will remain FALSE until the person gains access by opening the door as detected via the door switch. Click HERE to see a sample program demonstrating the use of the new 'Valid Attempt' functionality. In this example a bank has specified that access to the bank's vault must follow these rules: Not one is to be allowed alone in the vault. Access to the vault is by two people at a time, no more than two people are allowed in the vault. Vault's door must be configured with door switch in order to alarm on forced entry as well as door ajar.

Issue Controller crashes during reload. Error log shows illegal instruction. 0xbadd0004 0x00002000 0x01802174 0x40102000 0x085be4d8 Reset (illegal instruction) Environment All CX controllers Cause Incompatible XDriver loaded. Continuum controllers can be either first or second generation. The XDriver used must be matched with the controller generation.   First generation controllers are 92xx, 94xx, 99xx Second generation controllers are 9702, 9640, 4xxx, 9680, and 57xx Resolution Load the appropriate XDriver in the controller. If upgrading a controller such as going from a 9200 to a 9680, review the Third Party Interface Data Sheet to locate the re-compiled second generation Xdriver. NOTE: Not all XDrivers have been made available for second generation controllers, if the Xdriver is not available check with the third party vendor to see if a standard ModBus or BACnet plug in/upgrade is available for the device.

Issue Integration of the Carlo Gavazzi EM21 Power Meter with the Xenta 5xx\Xenta7xx Xenta 913 and Modbus RTU Environment Xenta 511, 527, 55, 701, 711, 721 (5.1.5 up) Xenta 731, 913 (all versions) XBuilder Carlo Gavazzi EM21 Power Meter Cause Disclaimer:  This device template is intended to provide a starting point for an integrator and is not meant to be a mandatory points list for your integration project. Product Support Services has written this device template in an effort to give our customers a solid example of how to develop a device template for the above product.  The integrator will be responsible for any additions or modifications to this device template.   Please report any problems with this template to Product Support, via the Contact link at the top of this page. Resolution Please use the following dev file as a starting point and a guide to the integration.  This .dev file contains a subset of the registers in the device that PSS considers will be of most use to the integration process.  If any other data is required please see the latest Carlo Gavazzi documentation to make the necessary changes.   To use these files in XBuilder please follow these steps: 1.  Extract the .dev file from the .zip file in the link above and place it in a convenient location on your harddrive. 2.  In XBuilder, right-click on the Modbus Master device and choose 'Add Device'. 3.  Browse to the extracted dev file and choose 'Open'. 4.  Rename the newly added device to a unique name within the Modbus Master network.

Issue It is not possible to select a "Trend 10K3A1" Thermistor when configuring a central or onboard IO input point. Product Line EcoStruxure Building Operation Environment Building Operation WorkStation Building Operation Automation Server (AS-P) Central IO Building operation Automation Server Bundled (AS-B) Onboard IO Cause The specific thermistor type is not available to be selected. Resolution Configure an input as a resistive Input with reliability level, electrical scale and engineering scale set to: Upper/Top: 0 Lower/Bottom: 587628 Then use a Function Block 10K3A1-Ohm-To-C sample program or Script program to convert from resistance to °C. NOTE Satchwell and Trend both use 10k3A1 Thermistors but the shunt resistance used within it will vary.

Issue Panel layout. Environment  ERG-UNIV-ENC-1 ERG-UNIV-ENC-2 Cause Need to determine panel layout for a project using the universal enclosures. Resolution From the data sheet... Medium Enclosure: Andover Continuum Power Supply and NetController, and up to two I/O modules or up to six I/O modules or CX 9702 SiteController.   Small Enclosure: Up to three I/O modules or CX 9702 SiteController or NetController (without a Power Supply) or VS-8-4 Video Switch Module. Both units are designed to hold two standard 12 VDC 7AH lead acid batteries (not provided). See the full data sheet here.

Issue Do extended logs have accurate entries for the spring and fall time change periods?   Environment CyberStation, all Continuum controllers, extended logs, controller logs. Cause What happens to extended log data during time changes? Resolution When the clocks are turned back, log data in the controllers will not be updated for the time interval of the change and therefore that data will not be collected by the extended logs. When the clocks are turned forward, log data in the controllers is logged twice for the time interval of the change and therefore that data is collected twice by the extended logs.   This occurs due to the fact that each log entry in the controller does not consist of a value and a timestamp. The timestamp we see in a report is calculated by the time of the last log entry (LastLogTime) in conjunction with the configured logging interval (LogIntervalSecs). This mathematical calculation saves memory in the controllers. Extended logging is the mechanism most sites use to store, and report on data that is in excess of the amount of data stored in a controller. The extended log engine automatically collects the controller log data before it is overwritten. An added benefit of using extended logging is that the data can be easily backed up via several strategies such as database backups and/or running extended log archiving applications. In the controllers, not only is the memory limited, but the data is stored in volatile RAM, so extended logging is a more robust and long term strategy of collecting and storing the data. Extended logs can be set up on any of the automatic log types (LogInstantaneous, LogAverage, LogMinimum, LogMaximum).  During a period when the clock is moved forward, (for example, 2:00am Sunday March 11, 2012 on the east coast of the US), reports may display timestamps that essentially never existed (in this example 2:00am to 2:59:59am). It is recommended that these entries are simply ignored or crossed out. The period when the clock is moved backward is more difficult, if it is critical that data be captured for the duplicated time. An example is Sunday November 4, 2012. At 2:00am on the east coast of the US the clock is set back one hour. This means that the times from 1:00am to 2:00am occur twice. However, extended log reports will only show one set of data for the reason described above. The reports will show the first 1:00am to 2:00am data; the second 1:00am to 2:00am data needs to be captured separately.  If point log data must be captured for the duplicated timeframe, additional point configuration and Plain English (PE) programming must be used to capture and timestamp the realtime data values for the duplicated timeframe. This involves creating a numeric with a manual log  for each critical point which mirrors the live data value of the affected InfinityInputs, InfinityOutputs and InfinityNumerics. In addition, an InfinityDatetime point with a manual log must be created, one in each controller for each different loginterval of the points being mirrored in that controller. The PE program(s) capturing the point values will write the controller's date system variable to this InfinityDatetime at the same time it writes the live point value, thereby creating a timestamp that will be used for reporting. The last step will be writing the mirrored points and their corresponding timestamps to a file on disk and then printing and/or backing up that file for redundancy.  Click here to download a zip file containing sample dump files and a readme. This is an example of one way to accomplish the above data capture. 

Issue TA 240 U Tour Andersson Controller Environment Site with a TA 240 U Tour Andersson Controller Cause Controller needs change in programming Resolution Attached Manual for the Tour Andersson 240 can be found HERE.