Issue
The customer has created an alarm, this alarm has an Attachment that displays a Graphic (Display on Alarm enabled). All the remote Workstations at this site show the graphic popup on alarm, except a single Workstation.
That Workstation will display PDF Files 'On alarm', but not TGML graphics.
Product Line
EcoStruxure Building Operation
Environment
- Building Operation Enterprise Server
- Building Operation Automation Server Premium
- Building Operation Workstation
Cause
Either, they at the same time had two monitors and placed the graphic attachment on the other monitor, and then the position was saved. Or by mistake managed to move the attachment out of the current monitor scope
Resolution
Remove WorkStation cache from both (User + Program data) :
User: C:\Users\*user-name*\AppData\Roaming\Schneider Electric EcoStruxure\Building Operation\WorkStation
Program data: C:\ProgramData\Schneider Electric EcoStruxure\Building Operation\WorkStation
The alarm will now display the TGML graphic attachment
