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Issue Workstation Device Node ID and BACnet Device ID settings Product Line Andover Continuum Environment Workstation BACnet devices Cause Require information on configuring the workstation Device Node ID and Bacnet Device ID Resolution When setting up a workstation two of the parameters to set are the Network ID and the Device Node ID. The Device Node ID corresponds to the BACnet Device ID or BACnet Instance ID in the BACnet protocol. Essentially the workstation is a BACnet device and when setting the Device Node ID during setup in a BACnet installation, consideration should be taken into account when setting this number. By default Schneider BACnet controllers use their serial number as the BACnet Device ID but when using 3rd party BACnet controllers, some vendors use different means when setting their BACnet Device ID. In the past instances have been observed where the workstations Device Node ID is set to 1. If the 3rd parties BACnet Device ID is set to 1 as well, that device will not be found when using find new BACnet devices. A method of avoiding this is to reserve 191 to 254 for creation of the workstations and set the Device Node ID to the same as the Network ID in the Database Initialization workstation configuration. Or set the workstations with the Device Node ID's starting with 1, but be aware of this setting when configuring any 3rd party BACnet devices. The Device Node ID/BACnet Device ID must be unique within the BACnet network.

Issue Considering changing the bCX MSTP BACnet MAC ID to an available value in the 1-127 range as indicated in the bCX web page configuration. The online Help provides the following information on the setting. BACnet MAC ID - Comm2 Identifies the MAC (Media Access Control) networking address of the controller on its MS/TP network, using integers ranging from 0 to 127. The default address is 0 and it only necessary to change this value if the value has already been assigned to another device on the network. Product Line Andover Continuum Environment bCX4040 bCX4000 b3 devices BACnet 3rd party device Cause BACnet MAC ID 0 (zero) on MSTP network already in use by third party device. Resolution Due to a limitation in the b3 devices the bCX's MSTP MAC ID should not be changed unless the bCX will only host third party devices on its MSTP (Comm2) and will NEVER be in a situation where MAC ID zero is available during a b3 learn operation. The issue is that when ID zero is made available (by changing the default in the bCX) the LEARN process done on b3s will assign ID zero to one of the b3s, because of design constraints, a b3 will not operate correctly if assigned MAC id zero. Product Support strongly recommends that if a third party device is using MAC ID zero on the MSTP, that the device be re-assigned a different ID in order to keep the bCX at its default value of MAC ID zero.

Issue Are the Infilink and B-Link interchangeable or can they be converted? Product Line Andover Continuum, EcoStruxure Building Operation Environment Infilink 200 B-Link Cause Both units are RS-485 repeaters; is there a difference? Resolution You cannot convert from an Infilink 200 to a B-Link. They are both RS-485 repeaters, but the circuitry is slightly different to handle the electrical requirements of the BACnet MS/TP and the Infinet. You must use the correct unit for the network type you have. The multiple ports on both repeaters (Infilink and B-Link) allow you to construct a star topology configuration, but note that devices in each spoke (port on the repeater) MUST be connected in a daisy chain topology. Neither product contains any firmware that can be changed.

Issue Before installing Access Expert on premise server software, the Mongo DB must be installed and the Mongo service started, this requires creation and editing of a configuration file where the data and log directories are specified. There have been many cases of YAML errors seen during V3 on premise installation when attempting to start the Mongo service. Product Line EcoStruxure Access Expert Environment V3 Mongo DB Cause The YAML parser that reads the "mongod.cfg" file is very sensitive to the format of the configuration file including some very strict rules about spaces, double quotes and back slashes. When editing the file, it helps to setup the text editor to display ALL characters which will show any hidden characters that might be causing a parsing error. Ex. In Notepad++: Select View>Show Symbol> Show All Characters Resolution Space is needed between key and value pair. Enclose paths in double quotes. Double back slash required in Windows systems.

Issue Values in EBO from a PM5000 series energy meter do not update Product Line EcoStruxure Building Operation, Field Devices Environment Building Operation Server BACnet PM5000 series energy meter Cause The EBO trace log shows a lot of BACnet related error messages, such as: nsp.pin.BACnet.VariableProperty Subscription to ~/BACnet Interface/IP Network/PM 5340/Application/THD Current - Ph G attempted COV, but will POLL due to BACnet error: 0x00030013 (resources,no_space_to_add_list_element) This error indicates that a Change of Value (COV) subscription is being attempted but has failed. This is due to a resource issue with the device, i.e., error class 0x0003 from error code 0x00030013. The error is no space to write property (0013 part) which suggests the subscription limit of the device has been reached. Refer to the Decoding BACnet Errors Knowledge Base article for further information on decoding the error code. Reviewing the PM5300 series user manual reveals that the device only supports 20 COV subscriptions. Resolution Remove BACnet objects that are not required in EBO, it is unlikely that fewer than 20 values will be practical. Disable COV for the device in EBO. This can be done via the service_blacklist as noted in the BACnet RULES implementation to disable features such as readPropertyMultiple, COVs etc How to disable RPM (readPropertyMultiple), COVs etc services in AS/ES BACnet interface. Knowledge Base article. The following is an example service_blacklist for the PM3450 <blacklist> <rule> <vendor>10</vendor> <model>PM5340</model> <no-cov/> <no-rpm/> </rule> </blacklist> Polling can put an unintended load on the polling device and the polled device. The polling intervals should be adjusted using the settings on the BACnet Interface. This is available from BACnet Interface -> Properties -> Advanced and scroll all the way to the bottom as shown below for an ES. If looking at the option for an Automation Server it will also have additional options for the RS485 communication ports. Minimum polling intervals in the range of 5,000 to 10,000ms are a good starting point.

Issue Chinese characters in TGML graphic become odd characters in WebStation, but display fine in WorkStation Product Line EcoStruxure Building Operation, TAC Vista Environment TAC Vista Webstation EcoStruxure Building Operation WebStation Chinese OS Cause The encoding method of WebStation is different from the one used in WorkStation. So the font of the Chinese characters should be changed. Resolution Change the Chinese character to Chinese font, like YouYuan or SimHei, etc, then it will work fine.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue In some cases the event and trend database can grow really big although not all the space in the files is used Product Line EcoStruxure Building Operation Environment SQLite Building Operation Enterprise Server Cause Frequent inserts, updates, and deletes can cause the database file to become fragmented - where data for a single table or index is scattered around the database file. Running VACUUM ensures that each table and index is largely stored contiguously within the database file. In some cases, VACUUM may also reduce the number of partially filled pages in the database, reducing the size of the database file further. Read further information here: https://www.sqlite.org/lang_vacuum.html Resolution Stop the Enterprise Server Open SQLiteStudio (link to download) Select "Databases" --> "Add database" Select the event.db or trend.db file from the "historical" folder of the SmartStruxure database folder Execute the following command: vacuum;

Issue WebReports returns only partial results for the Consumption Report when using the Meter Utility Type Product Line EcoStruxure Building Operation Environment Building Operation Report Server Building Operation WebReports Cause This is a limitation of the Meter report, where the report returns approximately 50 Meter reports at a time regardless of how many meters are selected. Resolution It is recommended that 30 - 40 meters at most be selected at a time for this report. Selecting more meters for the report may result in data overlap and unexpected output. For more information regarding Consumption Reports, see the following help topic Energy Monitoring Reports

Issue After configuring the system per Setting up a Local / Internal NTP Server, the Automation Server's time would not sync to the local NTP computer's time. Wireshark capture shows a 'Root Dispersion' greater than 10 seconds. In the screenshots below, 10.169.90.13 is an Automation Server (NTP client), and 10.169.90.6 is the NTP server. CLIENT REQUEST SERVER REPLY This behavior of adding 10 seconds to the root dispersion is only observable when using the internal clock otherwise it is 0. This appears to be the intended behavior by Microsoft so that this NTP server would rank lower if using multiple NTP servers that might have more reliable time. Product Line EcoStruxure Building Operation Environment Automation Server (AS) Network Time Protocol (NTP) Cause The NTP client in the AS ignores the time sent by the NTP server if the root dispersion is greater than 'X' seconds (not known at this time) Resolution In the Windows registry of the machine being used as the time server, make the following change: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W32Time\Config\LocalClockDispersion The default for this key is “A” in hex. Change this to “0” and then restart the Windows Time service. Do this by running the following command net stop w32time && net start w32time. Here is what Wireshark shows after the time has been synchronized. SERVER REPLY

Issue USB LON adapter from Echelon (PS3 Part Number:ECH-75010R) is not recognized by Workplace Tech. Environment USB LON adapter (ECH-75010R) Workplace Tech Cause The ldv32.dll file (Open LDV driver) loaded with Workplace Tech (located in C:\Program Files\WorkplaceTech directory) is an older version of the driver and it does not support USB interfaces. Resolution Download the latest version of the LDV driver (153-0212-01A_OpenLDV340.exe) The latest version of the LDV driver can be downloaded from the Echelon website (www.echelon.com) and it contains support for USB devices. In order to download from Echelon’s website, a (free) user account is required. Once it is created, proceed to “Recommended Downloads” and the LDV driver will be listed (towards the bottom) as "OpenLDV 3.4 Network Drivers for Windows Vista/XP/2000/Server 2003 (includes drivers for i.LON 10/100/600 RNI, PCLTA-20/21, PCC-10, and U10/20". The LDV driver is also posted on The Exchange Download Center. Install the new LDV driver Copy the ldv32.dll file from the C:\lonworks\bin directory, and paste it into the C:\ProgramFiles\WorkplaceTech directory. This driver is required for Workplace Tech version 5.6 or earlier. After installing the driver, Workplace Tech will now recognize the USB adapter.

Issue Receive “Timeout while waiting for server to get ready” error when starting PCT Product Line EcoStruxure Building Operation Environment Project Configuration Tool, PCT Cause PCT can't reach DHCP server from the virtual machine. Resolution To change the Notification Address in the "Setup for use with remote server" to "localhost". 1. Select "Setup for use with remote server" after PCT start. 2. Update the "Notification address" to localhost

Issue Can a graphical indicator be placed on a Niagara AX or N4 view to indicate when a point is overridden, analog or binary? Product Line TAC IA Series Environment I/A Series AX graphics I/A Series N4 graphics Cause By default, the StatusEffect setting is turned off (None). Change StatusEffect to Color to enable the graphical indicator. Resolution In the properties of the BoundLabel, set the StatusEffect attribute to Color (default is None). This will cause the object to turn purple (the default color) when it is overridden.

Issue Procedure for balancing a parallel fan VAV box with supply side flow sensing, using the WorkPlace Flow Balance Tool (WFBT). Product Line TAC IA Series Environment I/A Series MNB VAV Cause Request from field Resolution In summary, the procedure is to complete the balancing process with the fan disabled then enable the fan and use the verify functions to check operation with the parallel fan running. Perform all steps of the flow balance procedure as usual up through and including the maximum flow balancing and minimum flow balancing. For the first pass at balancing the reheat minimum flow, use the fan control on the screen to turn the fan ON then set the minimum flow setpoint to 0. Verify that the flow as measured by the pressure sensor goes to zero. Measure the total flow manually using the flow hood and adjust the fan speed so that the required airflow is obtained. The easiest way to do this is to take the first set of readings from all the diffusers then adjust the fan speed as needed and then recheck the sum of the new readings to confirm the adjustment is correct. Click the "Restart" button to restart the Reheat Min Flow balancing process. Set the parallel fan to OFF and re-enter the desired Reheat Min Flow setpoint value. Balance the Reheat Min Flow using the normal balance procedure. For reference, see Chapter 5 of the WorkPlace Commissioning Tool and Flow Balance Tool Users Guide (F-27358).

Issue What is the BACnet Network ID - UDP Product Line Andover Continuum Environment Continuum BACnet bCX4000 bCX4040 Cause Documentation Resolution The BACnet Network ID - UDP identifies the BACnet IP network that the bCX controller communicates on, it is 1 by default. The BACnet Network ID - UDP should be the same for all bCX controllers that need to communicate on the BACnet IP network. Consult UDP setting in bCX40x0 have been set to different values for additional information. Note: - CyberStation does not have a setting for BACnet Network ID - UDP. CyberStation will communicate with all ethernet level BACnet devices regardless of the network they sit on.

Issue bCX shows BACnet Network Number zero in the Continuum Explorer Device Editor even though the BACnet Network Id - Comm2 shows value such as 2765 in the bCX configuration web page. Product Line Andover Continuum Environment CyberStation bCX4040 bCX4000 b4920 b3 devices Cause bCX sits on IP level network which Cyberstation identifies as network 0. Resolution The value entered in the bCX's BACnet Network Id - Comm2 from the configuration webpage is the number of the network the bCX will host on its MSTP port. The bCX itself is located on the IP level network that CyberStation identifies as Network 0. BACnet devices located in the MSTP field bus of the bCX will show their BACnet Network Number as the value configured in the bCX's BACnet Network Id - Comm2 (default value 2765)

Issue How to get server date and time into a datetime variable. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Building Operation Enterprise Server Cause Documentation Resolution Create a 'Value' object of type 'Time Stamp Value' in the server. Right click on the server's name and select 'Edit bindings' Find the time stamp value created in step 1 in the object tree on the right. Bind the value of the time stamp object to the server's time as seen in the screen shot below.

Issue Update OS, changing a controller, BACnet to Infinet or Infinet to BACnet Can b3 controllers be converted to i2 controllers? Can i2 controllers be converted to b3 controllers? Converting between bCX4040 and bCX9640 Product Line Andover Continuum, EcoStruxure Building Operation Environment i2 b3 Controllers - See Compatibility Matrix bCX Controllers - Continuum 1.7 onwards Cause Only a limited number of controllers can be converted, BACnet to/from Infinet, using Update OS. Resolution The following controllers can be converted between Infinet and BACnet, using the appropriate firmware files: bCX (bCX4040 to/from bCX9640) (options like Xdrivers, node count, IO modules and expansion IO modules are not effected) i28xx-V - b38xx-V (i2865-V to/from b3865-V, i2866-V to/from b3866-V, i2885-V to/from b3885-V) Please see link for swapping the firmware of non -V model i2/b3 Attempting to flash (Update OS) any other controllers BACnet to/from Infinity is not recommended. In nearly every instance, the result will be a non-functioning controller. UPDATE: A procedure is now available to convert the non -V i2s to b3s in the field https://community.se.com/t5/Building-Automation-Knowledge/Conversion-of-Continuum-devices-from-i2-to-b3-and-vice-versa-in/ta-p/416712 (Note: In the bCX controllers, the ACCNetID will revert back to the default of "1", you may need to change this in the Controllers configuration webpage back to what it should be. See Will IP settings persist when flashing a bCX4040 (BACnet) to a bCX9640 (Infinet)? for details.) Please refer to Exchange for specific firmware: BACnet Firmware Infinet Firmware The following can be used as a general rule to determine which OS is currently running in the controller. bCX only. (b3 & i2 CPU is green) CPU LED is Green = BACnet OS CPU LED is Yellow = Infinet OS

Issue When creating an ETL task the "Run Once" option works, but when configured to run as a service, it doesn't work and an error occurs in the error log: 2015-05-22 17:13:59,069 ERROR ETLEngine (TaskName) - Thread ID (119) - Power Monitoring Expert Load Task: Task Power Monitoring Expert Load Task failed System.ApplicationException: Failed to populate the MetaDataSet. ---> System.Data.SqlClient.SqlException: Cannot open database "ION_Data" requested by the login. The login failed. Login failed for user 'NT AUTHORITY\SYSTEM'. Product Line EcoStruxure Building Operation, Other Environment Power Monitoring Expert Energy Expert (formerly Power Manager) ETL Tool Cause When testing the ETL task using "Run Once", the Windows account currently logged in, will be used to access the SQL database. However, when the same Task is then configured to run as a service, the account configured on that Service will be used to access the SQL database instead. By default that account is the built-in account 'NT AUTHORITY\SYSTEM'. The Position values for all of the mapped trend logs are set to an unreasonable timestamp. The timestamp is either very old or a date the preceeds the oldest values in the database. Resolution Changing the Windows system account for the ETL service Either give the system account access to the database, or change the account used to run the service. Correct/Adjust the timestamp values in Positions tab of ETL The timestamps can be changed all at once by setting the Initial value field at the top of the "Positions" window in the ETL tool.

Issue Seeing "An Object_Identifier has been specified for an object that does not exist in the object database of the addressed BACnet device", when trying to open a BACnet Device in Continuum Product Line Andover Continuum Environment bCX 4040 BACnet Cause When trying to send a controller's obejcts to the Database on the BACnet side the following messages are seen in the Distribution Properties window. 10/10/2013 12:50:07 PM The operation 'Save to Database' is finished. 10/10/2013 12:50:07 PM Unable to save objects to the database from Id:36922175. An Object_Identifier has been specified for an object that does not exist in the object database of the addressed BACnet device. 10/10/2013 12:50:07 PM The operation 'Save to Database' is starting. In the case of the affected controller being a bCX, all b3's underneath the bCX are able to be seen and their objects opened, but a user is unable to open any of the objects in the bCX itself on the BACnet side of the Continuum system tree. Some/all objects are either not located in the BACnet side of the bCX Device or they have been malformed as they were initially created. Resolution The Device needs to be removed and re-discovered Delete the BACnet side of the bCX Device. Perform a "Find new BACnet Devices" from the Root. Then "Send to Database" on the BACnet side to upload all of the BACnet objects back into the Database.

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