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TS-57XX and TS-67XX 10 K thermistor (no 11 K shunt) sensor resistance table

Issue TS-57XX and TS-67XX 10 K thermistor (no 11 K shunt) sensor resistance table Environment Site with thermistor sensor Cause TS-57XX and TS-67XX 10 K thermistor (no 11 K shunt) sensor resistance table Resolution   Temp (°C) Temp (°F)  Sensor Ohms  -40.0° -40.0° 239,700 -39.0° -38.2° 226,000 -38.0° -36.4° 213,100 -37.0° -34.6° 201,100 -36.0° -32.8° 189,800 -35.0° -31.0° 179,200 -34.0° -29.2° 169,300 -33.0° -27.4° 159,900 -32.0° -25.6° 151,200 -31.0° -23.8° 142,900 -30.0° -22.0° 135,200 -29.0° -20.2° 127,900 -28.0° -18.4° 121,100 -27.0° -16.6° 114,600 -26.0° -14.8° 108,600 -25.0° -13.0° 102,900 -24.0° -11.2° 97,490 -23.0° -9.4° 92,420 -22.0° -7.6° 87,650 -21.0° -5.8° 83,150 -20.0° -4.0° 78,910 -19.0° -2.2° 74,910 -18.0° -0.4° 71,130 -17.0° 1.4° 67,570 -16.0° 3.2° 64,200 -15.0° 5.0° 61,020 -14.0° 6.8° 58,010 -13.0° 8.6° 55,170 -12.0° 10.4° 52,490 -11.0° 12.2° 49,950 -10.0° 14.0° 47,540 -9.0° 15.8° 45,270 -8.0° 17.6° 43,110 -7.0° 19.4° 41,080 -6.0° 21.2° 39,140 -5.0° 23.0° 37,310 -4.0° 24.8° 35,580 -3.0° 26.6° 33,930 -2.0° 28.4° 32,370 -1.0° 30.2° 30,890 0.0° 32.0° 29,490 1.0° 33.8° 28,160 2.0° 35.6° 26,890 3.0° 37.4° 25,690 4.0° 39.2° 24,540 5.0° 41.0° 23,460 6.0° 42.8° 22,430 7.0° 44.6° 21,440 8.0° 46.4° 20,510 9.0° 48.2° 19,620 10.0° 50.0° 18,780 11.0° 51.8° 17,980 12.0° 53.6° 17,210 13.0° 55.4° 16,480 14.0° 57.2° 15,790 15.0° 59.0° 15,130 16.0° 60.8° 14,500 17.0° 62.6° 13,900 18.0° 64.4° 13,330 19.0° 66.2° 12,780 20.0° 68.0° 12,260 21.0° 69.8° 11,770 22.0° 71.6° 11,290 23.0° 73.4° 10,840 24.0° 75.2° 10,410 25.0° 77.0° 10,000 26.0° 78.8° 9,602 27.0° 80.6° 9,226 28.0° 82.4° 8,866 29.0° 84.2° 8,522 30.0° 86.0° 8,194 31.0° 87.8° 7,879 32.0° 89.6° 7,579 33.0° 91.4° 7,291 34.0° 93.2° 7,016 35.0° 95.0° 6,752 36.0° 96.8° 6,500 37.0° 98.6° 6,258 38.0° 100.4° 6,027 39.0° 102.2° 5,805 40.0° 104.0° 5,592 41.0° 105.8° 5,389 42.0° 107.6° 5,194 43.0° 109.4° 5,007 44.0° 111.2° 4,827 45.0° 113.0° 4,655 46.0° 114.8° 4,490 47.0° 116.6° 4,331 48.0° 118.4° 4,179 49.0° 120.2° 4,033 50.0° 122.0° 3,893 51.0° 123.8° 3,758 52.0° 125.6° 3,629 53.0° 127.4° 3,505 54.0° 129.2° 3,385 55.0° 131.0° 3,271 56.0° 132.8° 3,160 57.0° 134.6° 3,054 58.0° 136.4° 2,952 59.0° 138.2° 2,854 60.0° 140.0° 2,760 61.0° 141.8° 2,669 62.0° 143.6° 2,582 63.0° 145.4° 2,498 64.0° 147.2° 2,417 65.0° 149.0° 2,339 66.0° 150.8° 2,264 67.0° 152.6° 2,191 68.0° 154.4° 2,122 69.0° 156.2° 2,055 70.0° 158.0° 1,990 71.0° 159.8° 1,928 72.0° 161.6° 1,868 73.0° 163.4° 1,810 74.0° 165.2° 1,754 75.0° 167.0° 1,700 76.0° 168.8° 1,648 77.0° 170.6° 1,598 78.0° 172.4° 1,550 79.0° 174.2° 1,503 80.0° 176.0° 1,458 81.0° 177.8° 1,414 82.0° 179.6° 1,372 83.0° 181.4° 1,332 84.0° 183.2° 1,293 85.0° 185.0° 1,255 86.0° 186.8° 1,218 87.0° 188.6° 1,183 88.0° 190.4° 1,149 89.0° 192.2° 1,116 90.0° 194.0° 1,084 91.0° 195.8° 1,053 92.0° 197.6° 1,023 93.0° 199.4° 994 94.0° 201.2° 966 95.0° 203.0° 939 96.0° 204.8° 913 97.0° 206.6° 887 98.0° 208.4° 863 99.0° 210.2° 839 100.0° 212.0° 816 101.0° 213.8° 794 102.0° 215.6° 773 103.0° 217.4° 752 104.0° 219.2° 732 105.0° 221.0° 713 106.0° 222.8° 694 107.0° 224.6° 675 108.0° 226.4° 658 109.0° 228.2° 640 110.0° 230.0° 624 111.0° 231.8° 607 112.0° 233.6° 592 113.0° 235.4° 576 114.0° 237.2° 562 115.0° 239.0° 547 116.0° 240.8° 533 117.0° 242.6° 520 118.0° 244.4° 507 119.0° 246.2° 494 120.0° 248.0° 482 121.0° 249.8° 470
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Picard Product_Support
‎2018-09-06 02:31 PM

Last Updated: Administrator CraigEl Administrator ‎2019-06-03 07:00 PM

Labels:
  • Field Devices
3107 Views

TS-8XXX and TS-9XXX 1,000 Ohm Balco sensor, Celsius temperature resistance table.

Issue TS-8XXX and TS-9XXX 1,000 Ohm Balco sensor, Celsius temperature resistance table. Environment TS-8XXX TS-9XXX 1,000 Ohm Balco sensor Cause Unknown Cause Resolution Temp (°C) Ohms -40 779.0 -39 782.3 -38 785.6 -37 788.9 -36 792.3 -35 795.6 -34 799.0 -33 802.3 -32 805.7 -31 809.1 -30 812.5 -29 815.9 -28 819.3 -27 822.7 -26 826.2 -25 829.6 -24 833.1 -23 836.5 -22 840.0 -21 843.5 -20 847.0 -19 850.5 -18 854.1 -17 857.6 -16 861.1 -15 864.7 -14 868.3 -13 871.8 -12 875.4 -11 879.0 -10 882.6 -9 886.2 -8 889.9 -7 893.5 -6 897.1 -5 900.8 -4 904.5 -3 908.1 -2 911.8 -1 915.5 0 919.2 1 923.0 2 926.7 3 930.4 4 934.2 5 937.9 6 941.7 7 945.5 8 949.3 9 953.1 10 956.9 11 960.7 12 964.6 13 968.4 14 972.3 15 976.1 16 980.0 17 983.9 18 987.8 19 991.7 20 995.6 21 999.6 22 1003.5 23 1007.5 24 1011.4 25 1015.4 26 1019.4 27 1023.4 28 1027.4 29 1031.4 30 1035.4 31 1039.4 32 1043.5 33 1047.5 34 1051.6 35 1055.7 36 1059.8 37 1063.8 38 1068.0 39 1072.1 40 1076.2 41 1080.3 42 1084.5 43 1088.6 44 1092.8 45 1097.0 46 1101.2 47 1105.4 48 1109.6 49 1113.8 50 1118.0 51 1122.3 52 1126.5 53 1130.8 54 1135.1 55 1139.4 56 1143.7 57 1148.0 58 1152.3 59 1156.6 60 1160.9 61 1165.3 62 1169.6 63 1174.0 64 1178.4 65 1182.8 66 1187.2 67 1191.6 68 1196.0 69 1200.4 70 1204.9 71 1209.3 72 1213.8 73 1218.3 74 1222.7 75 1227.2 76 1231.7 77 1236.2 78 1240.8 79 1245.3 80 1249.8 81 1254.4 82 1259.0 83 1263.5 84 1268.1 85 1272.7 86 1277.3 87 1282.0 88 1286.6 89 1291.2 90 1295.9 91 1300.5 92 1305.2 93 1309.9 94 1314.6 95 1319.3 96 1324.0 97 1328.7 98 1333.4 99 1338.2 100 1342.9 101 1347.7 102 1352.5 103 1357.3 104 1362.1 105 1366.9 106 1371.7 107 1376.5 108 1381.3 109 1386.2 110 1391.0 111 1395.9 112 1400.8 113 1405.7 114 1410.6 115 1415.5 116 1420.4 117 1425.3 118 1430.3 119 1435.2 120 1440.2 121 1445.2 122 1450.1
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Picard Product_Support
‎2018-09-06 02:31 PM

Last Updated: Administrator CraigEl Administrator ‎2019-06-03 06:53 PM

Labels:
  • Field Devices
2165 Views

BACnet String and DateTime Value Object

Issue BACnet String Value Object or BACnet DateTime Value Object in EcoStruxure Building Operation cannot be created. Only the EcoStruxure Object is created. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Building Operation Enterprise Server Building Operation Multi-purpose Controller (MP-X) Building Operation Room Controller (RP-C) Building Operation IP-IO Cause Only EcoStruxure String Value Object or DateTime Value Objects can be created under the Servers, even if created under the BACnet/Application Folder. There are no current plans to change this. MP-X, RP-C are native BACnet devices so BACnet String Value Object and BACnet DateTime Value Object can be created. Resolution BACnet String Value Object or BACnet DateTime Value Object can be read and hosted by all versions of EcoStruxure Building Operation, but not created in the Server
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Picard Product_Support
‎2018-09-06 10:38 AM

Last Updated: Guinan RandyDavis Guinan ‎2019-06-03 01:45 PM

Labels:
  • EcoStruxure Building Operation
2751 Views

TGML Objects are no longer highlighted when dragging and dropping snippets to the graphic editing pane.

Issue TGML Objects are not highlighted when dragging and dropping snippets to the graphics editing pane. If a number of objects are close together, it can be difficult to see which object the snippet is being dropped on to. Product Line TAC Vista Environment TAC Vista 5.1.7 TGML editor 5.1.7 Cause Updates to the TGML Editor in 5.1.7 removed this feature. Resolution The item which the mouse-pointer is hovering over is highlighted in the TGML menu tree in later versions. An upgrade will restore this functionality. As a workaround in version 5.1.7, snippets can be dragged directly to the desired object in the Objects Pane as opposed to the editor workspace to ensure the proper object is selected.
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Picard Product_Support
‎2018-09-10 06:16 AM

Last Updated: Administrator DavidFisher Administrator ‎2019-06-03 06:53 AM

Labels:
  • TAC Vista
1636 Views

Security levels in TAC Vista Workstation

Issue What security levels are available in Vista? Product Line TAC Vista Environment TAC Vista Workstation User Administration Cause Different security levels can be set for different users to administrate what they can and cannot see or modify. Resolution Low security Low security is intended for TAC Vista systems not using a Windows NT/2k network. You usually log in as a TAC Vista user. Users from a Windows NT/2k network may be used at this level of security.  High security High security is intended for TAC Vista systems using a Win NT/2k Network. To set up a high security account in Vista: The user logs in as a user in a Win NT/2k network. TAC Vista users are not at this level of security. The user is verified by a domain controller in the Win network. To be able to log into the Vista system a Win NT/2k account must be defined in TAC Vista for each user/group who are authorized to access the TAC Vista system. When logging in the user is identified by TAC Vista via the domain controller in the Win network. 
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Picard Product_Support
‎2018-09-06 03:15 PM

Last Updated: Administrator DavidFisher Administrator ‎2019-05-31 11:41 AM

Labels:
  • TAC Vista
1415 Views

MESSAGE: Unmatched LonWorks response received! [LonCommReceive.run]

Issue LON bindings stop updating in a Niagara R2 UNC station. The following message also appears in the standard output window: MESSAGE: Unmatched LonWorks response received! [LonCommReceive.run] The LON bindings are re-bound but the problem re-occurs. Product Line TAC IA Series Environment  Niagara R2 UNC Cause This message indicates that a LON controller is sending a message to the UNC's subnet/node address that the UNC cannot match to its LON database. This happens when a controller has not had its binding table updated. Resolution Make sure the UNC is the only LON network management tool used on the associated controllers. Compare the UNC's LON database information to the data actually held in the associated controllers. Right click on the LonWorks Service and select Lon Utilities Manager. Leave the "device" to 'localLonDevice' and set the "Command" to 'reports' and the "SubCommand" to 'verify.' The resulting output will show any mismatches in the various tables. To correct, re-commission the localLonDevice, re-commission all other devices (which clears their tables), and then re-bind all listed bindings. Re-run a 'reports' > 'verify' to ensure all devices are up and running on the network.
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Picard Product_Support
‎2018-09-06 02:50 PM

Last Updated: Administrator DavidFisher Administrator ‎2019-05-31 09:36 AM

Labels:
  • TAC IA Series
1783 Views

Website linked by a Hyperlink in EBO Workstation does not log off when user logs off from Workstation

Issue When a user logs on to Workstation and accesses the hyperlink, the website is displayed without prompt for login credentials Product Line EcoStruxure Building Operation Environment Building Operation Workstation Microsoft Internet Explorer Cause EcoStruxure Building Operation software uses Microsoft Internet Explorer to present web pages. How the page logs on is an IE function and not a function of EBO Workstation Resolution  Log off from the web site before logging off from Workstation  Configure Internet Explorer to delete browsing history on exit Go to Internet Explorer settings and then the Internet Options On the General tab, under the Browsing history, enable the checkbox for 'Delete browsing history on exit' (computer restart may be required)
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Admiral RyanSuar Admiral
‎2019-05-03 01:49 PM

Last Updated: Guinan RandyDavis Guinan ‎2019-05-31 05:44 AM

Labels:
  • EcoStruxure Building Operation
2310 Views

MNB-1000 COV links using "link builder" in WorkPlace Commissioning Tool do not work

Issue When using "link builder" in WorkPlace Commissioning Tool, MNB-V2s and MNB-300s link OK but links to MNB-1000s do not work. Product Line  TAC IA Series Environment WorkPlace Commissioning Tool I/A Series MNB VAV I/A Series MNB 70 I/A Series MNB 300 I/A Series MNB 1000 Cause An incorrect value set for APDU retries in the MNB-1000. Resolution Use WorkPlace Commissioning Tool to display the devices, and double click the MNB-1000 in question to display the Device Properties window. Select the Advanced tab and ensure APDU retries is not set to 0. If it is, set it to 3, reboot the controller and the links will function properly.
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Picard Product_Support
‎2018-09-06 02:44 PM

Last Updated: Guinan RandyDavis Guinan ‎2019-05-31 05:41 AM

Labels:
  • TAC IA Series
1425 Views

Conversion of OGC to TGML graphic fail if OGC name is longer than 36 characters

Issue When an old OGC graphic is converted to a TGML graphic in TAC Vista the conversion will fail if the name of the OGC graphic is longer than 36 characters. The OGC to TGML converter will just close with no error message. Product Line TAC Vista Environment Vista Workstation Cause The OGC to TGML converter does not support OGC graphic names longer than 36 characters, but if you try converting with longer names, the converter just closes down without any error message indicating why the conversion failed. This is a defect in the OGC to TGML converter which is reported to R&D. Resolution Rename the OGC graphic to a name with 36 characters or less.
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Janeway Jonas_Brissman Janeway
‎2019-05-13 12:12 AM

Last Updated: Janeway PeterEdvik Janeway ‎2019-05-31 05:29 AM

Labels:
  • TAC Vista
1488 Views

External binding to temperature input shows incorrect value

Issue A temperature input on one device is referenced in an external binding, e.g. a consumer value, in another (BACnet) device. The value on the consumer side is incorrect and seems to have been converted from Fahrenheit to Celsius although the units all show Fahrenheit. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Automation Server (Premium) Building Operation Enterprise Server / Enterprise Central BACnet Device(s) supporting external binding (e.g. MP-X or IP-IO) Cause The probable cause is that the value of the temperature input is not configured to a specific unit. This means that the unit is decided by the electrical type of the thermistor. In most cases this is Temperature °C, which means that the values are stored in °C, and this is the value being transferred in the consumer binding. If the measurement system in Workstation is set to United States Customary Units (US), the input value will be displayed in Fahrenheit (°F) and one might think that the unit of the temperature input value is also configured to Fahrenheit, when in reality it is in Celsius. In this situation the value on the consumer side is in Celsius as it has no information about units. Furthermore, if the consumer value unit is configured to Fahrenheit, then we have the situation shown in the screenshot above. Resolution Start by changing measurement system in Workstation to As configured in object. (Refer to the Webhelp for more information about how to do this.) By doing this the values will be displayed unconverted. It is now clear that the temperature input in reality is in Celsius. The next step is to configure the input unit to Fahrenheit. Open up Properties for the Temperature input and click the gear wheel next to Value to configure. Check the box to the left of Unit and click the button with the three dots to the right. Select °F and click Select Click OK to confirm the changes in both open windows. Both the temperature input and the consumer value will now be displaying the correct value in Fahrenheit.
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Janeway PeterEdvik Janeway
‎2019-05-22 12:46 AM

Labels:
  • EcoStruxure Building Operation
3925 Views

Vista Workstation User Password Illegal Characters

Issue In Vista Workstation you can create a new user and password using all characters of a keyboard. Vista Workstation allows creation but when you try to login to Workstation you get a login error. Product Line TAC Vista Environment Vista Workstation Cause Using characters in the password field that Vista does not recognize. Resolution Don't use the following characters in a password for users: !   @   #   $   %   ^  &  *  (  )  -  =  +  ,  <  >  '  "  ?  \ The following special characters can be used in the password field: _  .  /  : 
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Picard Product_Support
‎2018-09-06 09:50 AM

Last Updated: Janeway PeterEdvik Janeway ‎2019-05-31 05:27 AM

Labels:
  • TAC Vista
1861 Views

Trend logs in TAC Vista will not show any new values after upgrade to version 5.1.7

Issue After upgrading to TAC Vista version 5.1.7 no new values will be shown when a trendlog is opened.  Error message in Vista: System.Data.SqlClient.SqlException (0x80131904): Incorrect syntax near ')'. at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning() at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj) at System.Data.SqlClient.SqlDataReader.ConsumeMetaData() at System.Data.SqlClient.SqlDataReader.get_MetaData() at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString) at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async) at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result) at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method) at System.Data.SqlClient.SqlCommand.ExecuteScalar() at TAC.DSS.DataAccess.SqlServer.SqlMaintenance.GetDatabaseFragmentationLevel(String tablename) at TAC.DSS.DataAccess.SqlServer.SqlMaintenance.GetDatabaseFragmentationLevel_TrendlogValue() at DssCliLib.Utility.GetDatabaseFragmentationLevel_TrendlogValue(SByte* pszConnectionString, Int32* plSize) Product Line TAC Vista Environment Vista Server version 5.1.7 Cause This issue occurs due to the use of an incompatible SQL server version. A number of new features were introduced in Vista 5.1.7, one of which was a check of the SQL database's fragmentation level. It is this check that fails as it uses a query that is not recognised in SQL 2000. Resolution Upgrade/run the database to/on SQL 2005 server or higher.
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Picard Product_Support
‎2018-09-06 10:38 AM

Last Updated: Janeway PeterEdvik Janeway ‎2019-05-31 05:26 AM

Labels:
  • TAC Vista
1549 Views

Pin configuration of RJ10 for TAC Xenta OP

Issue Pin configuration of the RJ10 for TAC Xenta OP Product Line TAC Vista Environment Xenta OP Cause The Xenta OP has two connection methods, the 4 pin terminal blocks and an RJ10 port. Some users may have the need for making custom RJ10 cables. Resolution The pin order for the RJ10 port is the exact same as the order on the terminal block right next to it. From right to left they are: C1 (comms 1) C2 (comms 2) G+ (24 VAC power) G0 (24 VAC ground)
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Picard Product_Support
‎2018-09-06 03:10 PM

Last Updated: Janeway PeterEdvik Janeway ‎2019-05-31 05:23 AM

Labels:
  • TAC Vista
1833 Views

Generating a license for the Roam IO2 ethernet option

Issue A license is needed for using the Roam IO2 with ethernet Product Line Andover Continuum Environment Roam IO2 Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause A license is required to use the ethernet feature with the Roam IO2 Resolution Follow the instructions for Generating a License request in the BACnet Service Tool Generating a License manual, (PDF attached). Include your contact information, PO (purchase order) and RA numbers for the RoamIO2. Send that information to Upgrades.Continuum@schneider-electric.com to process the request.
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Picard Product_Support
‎2018-09-10 04:25 AM

Last Updated: Picard RobertAndriolo Picard ‎2019-05-30 10:23 PM

Labels:
  • Andover Continuum
1913 Views

Convert a Xenta 121-HP to a Xenta 121-FC

Issue Is it possible to convert a Xenta 121-HP to a Xenta 121-FC? Product Line TAC Vista Environment Xenta 121 Cause The hardware controller was purchased as a heat pump or fan coil unit, and the opposite is needed for the software application. Resolution As of August 2011, it is possible. Download the NXE file and XIF file for the desired application Download the files to the Xenta 121 using Lonmaker or NL220 This will be blocked in the future.
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Picard Product_Support
‎2018-09-06 01:26 PM

Last Updated: Picard RobertAndriolo Picard ‎2019-05-30 10:22 PM

Labels:
  • TAC Vista
1820 Views

New graphic opens in a very small pane at the edge of the screen

Issue Most systems have an Overview Graphic of the whole building.  The user then navigates from this graphic to specific floors and rooms of interest. If the Workspace is configured incorrectly, navigating to a newly selected graphic does not work as expected. The overview graphic does not disappear and the new graphic is forced to open very small at the edge of the screen. Product Line Building Operation Enterprise Server Environment Workspaces Cause The standard Administration and Engineering Workspaces used in EBO contain a Work Area Window (WAW) which is necessary 'space' to show a selected graphic/trend/schedule If an Overview Graphic Pane is created in a Customer Workspace and this graphic takes up most of the screen, there is no space left to show the new object which the customer wishes to see Note: The Overview Graphic 'Building' is now shown in a Graphic Viewer only   When the system tries to open a new graphic, there is not space to open it in, The graphic is forced to open at the very edge of the screen and is therefore very small. Resolution General information about creating and using Graphic Panes, Work Area Windows and Panel Components can be found in the EBO webhelp, But for specific information on how to prevent a graphic opening at the edge of the screen see below.  Rather than adding a Graphic Pane to the Workspace to show the Overview Graphic add a Work Area Window (WAW) instead. Next, define the required Overview graphic as the initial path for the WAW on startup so the Overview graphic opens at user log on. Note: The Overview graphic 'Building' is now shown in the WAW rather than the Graphic Viewer. Graphics will always close themselves on navigation to the next object by default when used with a WAW (this can be changed). As soon as the user needs to navigate away from the overview page to a new graphic/schedule/trend, the system can use the WAW which will then use most of the screen as the 'space' to show it. In this case, as soon as the link to the next graphic 'Floor' is pressed, the first graphic 'Building' closes according to its default and the new object is shown in its place.
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Admiral David_Kendrick Admiral
‎2019-01-17 03:02 AM

Last Updated: Picard RobertAndriolo Picard ‎2019-05-30 05:17 AM

Labels:
  • EcoStruxure Building Operation
1920 Views

Using the MP-V Hall Effect Sensor object

Issue Cannot use the Hall Effect Sensor object under the Onboard IO of an MP-X   Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Multi-purpose VAV Cause The object is an internal sensor for measuring the position of the actuator. Resolution The hall Effect Sensor Object is not an user configurable object.
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Admiral StephenYang Admiral
‎2019-02-21 10:57 AM

Last Updated: Picard RobertAndriolo Picard ‎2019-05-30 04:55 AM

Labels:
  • EcoStruxure Building Operation
1737 Views

Some Graphic links not working in WorkStation 1.9

Issue Clicking a graphic page link fails to open any graphic page, but when opening the path using the System Tree of the server that contains the graphic page, successfully allows the link to open the graphic page. When opening the same page using WebStation, the graphic pages all open successfully. Product Line EcoStruxure Building Operation Environment Building Operation WorkStation 1.9.x or below. Cause Typically having 'dead links' or unresolved binds in any graphic page is the reason for the issue. WorkStation pre-loads all objects of the references to the graphics. This call (CSP GetObjects) fails since (at least) one path of the objects points to a server that does not exist. Unfortunately the protocol can't return the objects that do exist and WorkStation then marks all these objects as non-existent and fails to open the respective binding. This operation cannot be corrected in this version of WorkStation and requires an upgrade to 2.x or above to correct this. Resolution Two options are available Correct/remove all link bindings that are shown with unresolved references to invalid server paths. Example showing an Unresolved Binding Upgrading to Building Operation 2.0 or higher will also resolve this issue.
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Picard RobertAndriolo Picard
‎2019-05-27 04:57 PM

Labels:
  • EcoStruxure Building Operation
2267 Views

Pinpoint does not accept GIF files for animations

Issue What file types or graphical components does Pinpoint support? Cannot import a GIF file in to a Pinpoint graphic. Product Line Andover Continuum Environment Continuum Cyberstation 1.XXX MS Windows XP Server 2003 Cause GIF files are not supported. Resolution Pinpoint graphical components supported: Lines Rectangles Polygons Curves Ellipses Text Bitmaps Enhanced Metafiles (EMF) Icons DIBS (Device Independent Bitmaps) Jpeg
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Picard Product_Support
‎2018-09-06 02:17 PM

Last Updated: Administrator DavidFisher Administrator ‎2019-05-29 06:28 AM

Labels:
  • Andover Continuum
1683 Views

For the Niagara R2 MicroSmart Driver (ibsMs), what are the latest firmware revisions for MicroSmart controllers that are supported?

Issue For the Niagara R2 MicroSmart Driver (ibsMs), what are the latest firmware revisions for MicroSmart controllers that are supported? Environment ibsMs MicroSmart controllers Cause Check and upgrade MicroSmart controller firmware to the latest firmware to avoid intermittent problems. Resolution ibsMS a Supported Controller Part Number Cntlr Type Cntlr Level Description P/N To Order Firmware P/N Revision CheckSum IC# Yes 1 ENV-III AHF L11 Anemostat Envirotrak III PROM-KIT-10 PROM-48-119 11.1X $8F1E IC12 Yes 1 ENV-III-MPC AHG L11 Anemostat Multi-Purpose Controller PROM-KIT-11 PROM-48-120 11.1X $63F1 IC11 Yes MN-MSI MIM L11 Integrator for MicroSmart Bus PROM-KIT-4 PROM-42-100 11.1T $0B48 IC20 Yes MSC-L1000 ELC L11 Lighting Controller PROM-KIT-16 PROM-48-125 11.2H $31B4 IC3 Yes MSC-MPC-001 HPA L11 Multi - Purpose Controller PROM-KIT-5 PROM-48-104 11.2H $2996 IC11 Yes MSC-P-751/752/753/754 SVA L11 Package Unit Controller PROM-KIT-7 PROM-48-106 11.2H $B762 IC3 Yes MSC-P1501/1502/1503/1504 PCB L11 Package Unit Controller (early version) PROM-KIT-6 PROM-48-105 11.3A $44CC IC3 Yes MSC-P1501/1502/1503/1504 PCC L11 Package Unit Controller (enhanced AI) PROM-KIT-6 PROM-48-105 11.3A $44CC IC3 Yes MSC-V-511/512/521/522 VAC L11 VAV Controller PROM-KIT-9 PROM-48-107 11.2H $7D17 IC9 Yes MSC-V-751/752/753/754 SVA L11 VAV Controller PROM-KIT-8 PROM-48-106 11.2H $B762 IC3     ELC-001 SVC L10 SiteManager Controller PROM-KIT-12 PROM-48-121 10.2 $C708 IC4 Yes 1 ENV-III-MPC AHE L10 Anemostat Multi-Purpose Controller N/A       IC11 Yes MSC-MPC EHP L10 Multi - Purpose Controller PROM-KIT-2 PROD-EHP 10.3 $0FEE IC11 Yes MSC-P1000 ELP L10 Enhanced Low PUC PROM-KIT-13 PROM-48-122 10.1 $C25B IC18 Yes MSC-P2000 EMP L10 Enhanced Medium PUC PROM-KIT-14 PROM-48-123 10.1 $AC7A IC24 Yes MSC-U1000 EUC L10 Enhanced Unit Controller PROM-KIT-3 PROD-EUC 10.4C $945F IC21 Yes MSC-V501/502 VAD L10 VAV Terminal Controller PROM-KIT-17 PROM-48-126 10.4D $345C IC9 Yes MSC-V501/502 VAB L10 VAV Terminal Controller PROM-KIT-15 PROM-48-124 10.3 $017C IC12   Yes 1 ENV-IIB (N1-1087) A2B L9 Anamostat (2) Fume Hood Controller N/A PROD-A2B 9.1 $6858 IC23 Yes 1 ENV-II(N1-1058) AHC L9 Anamostat Unit Controller PROM-KIT-1 PROD-AHC 9.1 $320F IC37 Yes MSC-GPC GPC L9 General Purpose Controller PROM-KIT-18 PROM-48-736 9.4C $4E78 IC25 Yes MSC-IOC SIO L9 Input/Output Controller PROM-KIT-21 PROM-48-739 9.4C $64A7 IC43   MSC-L-100 MLC L9 Lighting Controller PROM-KIT-25 PROM-48-743 9.1R $AA35 IC5 Yes MSC-P-100/112/120 LPC L9 Low PUC PROM-KIT-22 PROM-48-740 9.4C $C9FE IC17 Yes MSC-P-200 MPC L9 Medium PUC PROM-KIT-20 PROM-48-738 9.4C $9031 IC23 Yes MSC-T-100 STC L9 Temperature Controller PROM-KIT-23 PROM-48-741 9.4C $558E IC6 Yes MSC-UC UC L9 Unit Controller PROM-KIT-19 PROM-48-737 9.4C $FB25 IC22 Yes MSC-V-100/V110 VAV L9 VAV Terminal Unit Controller PROM-KIT-27 PROM-48-749 9.4C $45AE IC12 Yes MSC-V-200 VSD L9 VAV Terminal Unit Controller PROM-KIT-24 PROM-48-742 9.4C $5CE8 IC13   MSC-V-200E (ETI) VE1 L9 VAV Terminal Unit Controller N/A TEST VE1 9.0C $6A7E IC13 Yes MSC-V-300 VDD L9 VAV (Dual) Terminal Unit Controller N/A PROD-VDD 9.3 $7DC6 IC15 Yes MSC-V-400 MOV L9 Mobil Package Unit Controller PROM-KIT-26 PROM-48-744 9.4C $5148 IC17 a The firmware revisions listed above were validated with this driver. Other versions may function correctly but were not tested. If difficulties are experienced, upgrade firmware. 1 Controller validated with ibsMS-2.302.514a.v1 or greater.
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Picard Product_Support
‎2018-09-06 02:55 PM

Last Updated: Administrator CraigEl Administrator ‎2019-05-29 12:17 AM

Labels:
  • TAC IA Series
1406 Views
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