Building Automation Knowledge Base

Issue What enclosure is supported for I2-866-S Environment Infinet I2-866-S UL 864 Cause Enclosure support for UL 864 I2-866-S Resolution The VAV-ENCL-S enclosure is supported for the I2-866-S

Issue During the uprev of Continuum, the database initialization utility takes a while to update the database. Environment CyberStation SQL Cause Many factors will determine how long it will take for the database update process to complete. These include but are not limited to: - Size of the database - Server performance - Network performance Resolution The main factor determining the time it will take to update the database if its size. as a guideline a 6 GIG database will take about 30 minutes to update.

Issue XBuilder will allow you to insert the Xenta group or LonWorks group found under the Xenta 901 port object, but when you add the second group it will add it as a totally separate tree object instead of integrating into the same tree. For example XBuilder will show you this: LON   -XG1 LON   -XG2 When it should look like this: LON   -XG1   -XG2 Environment Xenta 901 XBuilder 5.0.2 and 5.0.3 Cause If you have an older site that is still using a dial connection via a Xenta 901 from your Vista front end and you need to add a Xenta Server to the site to perform connection objects from Inovonics or a 3rd party interface and do not have the option of adding an IP connection to the site then engineering this can be problematic in Vista 5.0.2 or 5.0.3 due to Xbuilder limitations. Resolution To correct this problem, use XBuilder version 5.0.1 stand alone. This will allow you to make the proper tree structure when you insert the groups from Vista and create connection objects for your communication.  

Issue A UNC-6x0 has stopped functioning.  Since it is obsolete and cannot be repaired, will a Niagara R2 Soft Jace replace the UNC-6x0 and integrate directly to a Microsmart trunk? Environment Niagara R2 DMS / Microsmart Cause The UNC-6x0 was installed stand-alone.  There is no Enterprise Server nor other UNC available. Resolution The Soft Jace cannot be licensed for I/A legacy drivers including the Microsmart driver.

Issue How do you convert MicroNet 2000 controller filenames generated by the MicroNet Controller Interface "Get Multiple" function to integrator and controller addresses? Environment MN-2000, MN-CI, MicroNet Controller Interface Cause The "Get Multiple" function is used to upload application programs from multiple MicroNet controllers under one MicroNet Integrator or a series of MicroNet Integrators.  The application programs are stored as files with the integrator and controller addresses appended to the name. Resolution When uploading files from multiple MicroNet VAV Controllers, the CI creates unique filenames for each uploaded application file by appending the integrator number and device number to the prefix entered in the Enter File Prefix window. The integrator number and device number are appended in hex format. The file shown in the illustration above was uploaded from MicroNet controller 11 under MicroNet integrator 6.

Issue The Discrete Input readings are incorrect on a 7780, what causes that? Environment 7780 Cause Input resistors are incorrectly configured. Resolution Configure Resistors according to TCON100

Issue Can not open LonMaker database Error window pops up saying "Invalid parameters - LNS error #44" When you click on OK it pops up another window asking you to either attach or detach the network. Once this is done, it comes up with an NSS assigned error. Environment Windows 2003 server, with SP1 installed. Cause If you have Windows Terminal Server installed (used for remote desktop connections to the server) then LonMaker does not work. Resolution Fully uninstall Windows Terminal Server (you don't need the CD for this operation) and reboot. You can not just turn the service off in Windows, this has no effect at all.

Issue When configuring reports there is no option to select the report to be exported once a month. Product Line EcoStruxure Security Expert Environment Security Expert Cause There isn't an option to have a  report run only once a month. Resolution A workaround for this would be to select a single day of the week for it to run. This would reduce the frequency of the reports to once a week, then to have the operator check the export folder once a month for that months report.   Browse to the Event Report you want to export. Under File Export tab select the Enable File Export checkbox. Set the Time field to the time of day you want to run your report. Set the Export Directory to the folder you want to save your report export files to. Under Days to Export select one day of the week. Under Period select Last Month. Each time this report is run the same file will be overwritten, so when setting the report period to "Last Month" it will export the last months events from when it is run. Once a month the Operator would then select the file in the report folder which will have the last months events in it. The filename of the report is "EventReport" followed by that Event Reports Database ID number.

Issue HTML5 Java Environment Java HTML5 Webstation Vista Cause Java is not installed on PC and customer does not want to install it. Resolution There are no plans for Vista to stop using Java and move to HTML5  

Issue In the Security Expert v4.3.285.42 (current release), there is an issue assigning an OSDP Reader to an Elevator. With the reader expander port Network Type set to RS485, when configuring the Smart Reader record to use the OSDP reader, the option to assign it to an elevator is not available.   Product Line Security Expert Environment Elevator OSDP Security Expert Smartcard Reader Security Expert Server Cause The configuration steps are not obvious and a temporary workaround is required until the issue is fixed. Resolution This is a temporary workaround as the issue is fixed in a future version. Change the reader expander port network type to Third Party Generic and click save Navigate to the Smart Reader record and change the reader mode to the elevator and assign the elevator, click save Then change the reader expander port back to RS485.   *Note* The saved elevator settings on the Smart Reader’s Reader tab will not be visible but the settings you saved will be properly downloaded to the controller.

Issue Does the MPM have an internal power source to maintain the clock during an extended loss of power? Environment MPM Cause Clock maintenance during a loss of power Resolution The MPM has a Lithium battery that will keep the system clock online/accurate during a power loss. The battery life is very high, however leaving the MPM unplugged for many months will eventually wear out the battery. Units manufactured after week 13 2016 have a super capacitor rather than a battery. The capacitor has a charge time of approximately 5 minutes after which it will provide backup for the RTC for approx. 48 hours

Issue When will the connection in a Dial network disconnect? Environment Xenta 901 Cause The 901 connection will continue as long as live values are being viewed. Resolution If the Status window is open (for example), the connection will continue until that window (and any other window viewing live data) is closed.

Issue Is it possible to use DC voltage to power the 7793, 7798, and the DPUs (7910, 7920)? Environment 7793 7798 7910 DPU 7920 DPU DC power Cause Although this is not the preferred method of powering these devices they are capable of this configuration. We strongly recommend the use of DC voltage be reserved for emergency backup power. Resolution The 7798B Controller, 7910, and 7920 DPUs can be powered by +24 VDC. The DC voltage should be at least +24 VDC - +27 VDC is best. Refer to the following TCONs for specific wiring detail and installation instructions: 7798B TCON 138 7910 TCON 116 7920 TCON 117

Issue Adding Custom Buttons in Vista 4.2 Environment Vista 4.2 Cause In Vista 4.2 you can add custom buttons to the Tools menu or the Toolbar. This can be useful to make shortcuts to the desktop, your Vista database directory, or WordPad. Resolution Right click on any tool bar and choose Customize. On the Tools tab, insert a new shortcut. Enter a name for the button and the Path for the EXE you wish to execute in the Command box. Click Close and your button should be visible from the Tools menu. You can also drag and drop this button on any tool bar.

Issue When creating links between an Enterprise Server and a UNC, the process takes 2 to 3 minutes per link. Why? Environment Enterprise Server UNC (Universal Network Controller) Cause The Enterprise Server station's address book may contain a UNC (or more than one) that does not exist or is offline. Resolution If a UNC no longer exist or is offline, it will slows down the link creation process. Remove the entry from the address book and restart the station, or, enable the UNC so that it is online.

Issue Two different new batteries were installed into a DMS-350A. Neither of them has charged to the point of indicating GOOD. The voltage on the battery clips with the battery installed reads 4.5 Vdc. Why doesn't the battery charge? Environment DMS-350A Cause Poor connection between the battery and battery holder. Resolution Clean the battery holder contacts and bend them for a better connection.

Issue Why is it recommended that the Firefighters Smoke Control Station Interface (FSCSI) database consists entirely of internal points and point extensions? Environment Firefighters Smoke Control Station Interface (FSCSI) Cause This allows the same database to be used regardless of whether the FSCSI is an ICI PCU or even an MRI. Resolution This allows the same database to be used regardless of whether the FSCSI is an ICI PCU or even an MRI. For more information see TCON 231, Smoke Control Systems Manual, Database Logic.

Issue MN-CI revision 4.1 returns an error 511 when sending a “Reset” command to a MicroNet 2000 controller. The controller does reset as commanded. Environment MN-CI rev. 4.1 software, MN-FLO, MN-FLO3T, MN-HPFC Cause The problem is caused because MN-CI rev. 4.1 sends the “Reset” command twice, and temporarily loses communications with the controller. Resolution The error is considered a nuisance and can be ignored.

Issue According to the datasheet, there should be a DIP switch for output voltage adjustment for Veris CO sensor. But some of them haven't such DIP switch. Environment Veris Sensor Cause There are several models for Veris CO sensor. For example, GWVAS is the wall mount sensor with voltage output signal, while GDMAS is the duct mount sensor with current output signal. The sensor with current output signal hasn't such DIP switch for voltage output. Resolution This model of product hasn't such DIP switch.

Issue There are 2 different packing types available for ordering when choosing connections for the V241/V341 Environment V241 V341 Cause There is a difference in material used in the gaskets included with the connection packages. Resolution The "Packing, std" is a standard type gasket. "Packing, spec" is intended to be used in primary circuit district heating applications. Material in gasket is PTFE.