Building Automation Knowledge Base

Issue Digital outputs do not operate correctly after upgrading. Environment Digital Outputs Hysteresis CMD Cause This issue can occur in two ways; A Sigma V53 CPU card has been replaced with an ARM7 processor card, and the digital outputs no longer operate as expected. A firmware upgrade has taken place, and the digital outputs no longer operate as expected. Resolution This issue has been caused by an early version of SigmaX, which switched the "Hysteresis" function in a DO to on. In earlier versions of Sigma this did not cause an issue, as the Hysteresis function did not work. But, in later Sigma firmware versions the Hysteresis function has been corrected, and therefore this problem will be experienced. To correct this issue carry out the following; Start the Sigma client and server. Select the "Display"menu, and then choose "Object Types", then select the CMD option. Starting at the top of the index, work though all folders and locate the CMD objects. For each objects found, edit the object and select the "General" tab, then deselect Hysteresis Control.   Repeat as many times as required to modify all objects. Having completed the editing, download the object to the controller.

Issue Do IOU modules retain their current state when they lose communication with the host NetController? (NC1, NC2) Environment CX9900 CX9400 CX9680 IOU Modules Cause Documentation Resolution Upon losing communication with the NetController, output modules (DO-4. AO-4 etc) start a 260 *** second timer (4 minutes and 20 seconds), if communication is not restored before the time expires the module turns off the outputs as a safety measure. For Digital outputs the outputs will be turned OFF. (Invert attribute is taken into account). For Analog outputs the output value will be set to zero. *** For access control modules (AC1, AC1A, AC1Plus) the timer is 10 seconds to avoid leaving a door unlocked for an extended period of time.

Issue One or more inputs on the SP-ACX will randomly report as open for a brief moment (a second or less), This can result in unauthorized door access if for example the input is associated with a door Exit Request. Product Line EcoStruxure Security Expert Environment SP-ACX Cause Electrical noise in wiring Resolution Increase the Alarm input speed, issue has been seen with Alarm input speed set to 0, increasing the input speed to 1 second typically resolves the problem.

Issue  The Platform Software Manager shows that the History module is installed in the ENC, but a HistoryPointList object cannot be added to the ENC.   The error message “drop failed: java.baja error” is displayed in the Program Director window. Environment Niagara G3 all version, ENC-410, ENC-520 Cause The HistoryPointList object requires that the ENC’s Module Content Filter be set to  ui+runtime. Resolution Set the ENC’s Module Content Filter Level to ui+runtime. 1. Open the ENC’s Platform and click on Set Module Filter 2. Select ui+runtime and then click on Finish. The HistoryPointList object can now be added to the ENC.

Issue The .xif file for MZ09L and MZ18L is not available on the Extranet. Environment MZ09L 8455112000 MZ18L 8455102000 Cause The .xif file for MZ09L and MZ18L is sometimes necessary for use in projects. Resolution The current version (as of  Sept. 10 2012) is available for download here. Both actuators have the same Lonmark profile and the .xif file is common to both.

Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Issue ACX57xx Continuum controller frequently reboots itself, loses configuration and/or stop granting access to doors until reloaded.     In the controller error log frequent and spontaneous re-starts of the controller can be observed without an apparent cause such as power failure for example.     Here is another error log from different controller with same issue, a similar signature can be observed in the following screen shot   Product Line Andover Continuum Environment Continuum ACX 2 Controller Continuum ACX 4 Controller Cause Electrical noise coming from door striker corrupting controller's memory.   Resolution An external Varistor may be installed for Noise Suppression of a Door Strike. Here is a link to a part that may be used for this purpose:   https://www.digikey.com/en/products/detail/bourns-inc./MOV-07D470KTR/13420467?utm_adgroup=General&utm_source=google&utm_medium=cpc&utm_campaign=PMax:%20Smart%20Shopping_Product_Zombie%20SKUS&utm_term=&utm_content=General&gclid=Cj0KCQjwteOaBhDuARIsADBqRei7ZmpR8CRYf12zRH1bfTIK7GHk3NC6XStbVoCBrPizkZvEPDlCaFEaAjLFEALw_wcB    The part should be installed at the Door Strike, from the switched 24VDC terminal to the common 24VDC terminal, like this:  

Issue Need information on programming holidays and special dates Product Line EcoStruxure Access Expert Environment Access Expert Hosted software V3 Resolution Programming Holidays and Special Dates   Overview   Holidays are exceptions to a normally scheduled interval. Feenics has made several fundamental changes to the holidays within the Keep by Feenics System. This article will walk through how the new holiday sets work and how to implement them. The holidays apply globally to all schedules.   Updating    The launch of the new holiday system requires a system upgrade within your instance. This upgrade only needs to occur once and is irreversible. To upgrade, click the "Update Holidays" button.   Note: Before you begin converting holidays, there can be no more than 8 holiday sets in the older system for the update to work.   Once that button is clicked, a warning will pop up letting you know that the process is irreversible. Click OK and your instance will be updated.     ***Note: Customers within an Enterprise instance will need to apply this update to ALL shared instances and the Enterprise instance separately.   Adding Holidays   Holidays are added to the system through the "Add Holiday Duration" button. This will add a holiday interval to the system. Holiday Durations   Holiday Durations are days in the system on which, the schedules should not activate. To add a Holiday, click "Add Holiday Duration", then name the day. This day will prevent all schedules from activating unless added to the "Always Active On" column in a schedule. Holiday durations are limited to 255 per instance.  Display Name: The name of the holiday interval, i.e. Valentine's Day, Halloween, Veterans Day. Start Date: The date the holiday interval begins on. End Date: The date the holiday interval ends on. (If the start and end date match, the holiday will be for that day only). Special Date: This flag inverts the behaviour. If this holiday interval is assigned to a schedule interval (via Holiday Groups), the schedule interval will activate for that day. Holiday Group: This selection allows the user to group holiday intervals into sets.  Tags: As in the rest of keep, tags allow for organization and permissions to be set by these groupings.   Holiday Groups   Holidays can be grouped together by using holiday groups. These groups are edited by selecting the "Edit Holiday Groups" button and modifying the Group Name. Holiday intervals are then added to the group by assigning them in the Holiday Group column of the holiday interval. ***Note: The shared holidays between groups should be in their own group. This will allow the non-shared holidays to be applied to schedules correctly.   Applying Holidays   Holidays apply globally to all schedules. A holiday Group can be added to a schedule interval to tell that interval to ignore that holiday.   ***Note: If a holiday exception is added to a schedule interval, the schedule will activate on the day of the holiday, regardless of the day selection on the schedule interval. Special Dates   Special Dates can be used to activate a schedule interval for a day or group of days regardless of the other intervals within the schedule. To add a special date, open the Holidays page and add the day(s) as a holiday interval, then check the "Special Date" box. Add the special date(s) to a group on its own.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Operator password for SP-C-WEB has been lost and unable to login to the controller. Product Line EcoStruxure Security Expert Environment SP-C-WEB Cause The SP-C-WEB operator passwords are unable to be recovered. Resolution Default the controller using the jumper to bridge reader port 2 [1] Figure 1. Connecting Wire Link Once the controller is back online set the default admin password. Then restore a previous backup of the sites database containing the site configuration Figure 2. Restoring Database Backup  When the backup is restored the operators are not overwritten so the one you just setup during the commissioning can be used to login to the SP-C-WEB.   [1] SP-C-WEB Security Purpose Web Enabled Controller Installation Manual

Issue 3rd party BACnet device can send a reinitialize device request to an EBO server. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Building Operation Enterprise Server Cause EBO servers support the "ReinitializeDevice-B" Bacnet device management service. This allows BACnet clients, such as BACnet browsers or operator WorkStations, to initiate ReinitializeDevice requests, i.e. Warm Start or Cold Start. Resolution EBO currently does not support passwords for the ReInitializeDevice service. It is possible to create a whitelist for the EBO server and exclude a 3rd party BACnet device from that list, but this will block all communication with the 3rd party BACnet device.

Warning   Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Confirming compatible Modbus data types available for a Sigma IC3 Modbus Product Line Satchwell Sigma Environment Sigma Release 4_05-SEB (Build 3_43_18) Sigma Release 4_05-SP2 (Build 3_42_48) Sigma Release 4_06 (Build 3_44_14) Sigma Release 4_06 SP1 (Build 3_44_16) Sigma Release 4_07 (Build 3_45_48) Sigma Release 4_07-SP1 (Build 3_45_51) Sigma Release 4_07-SP2 (Build 3_45_58) Sigma Release 4_08 (Build 3_46_57) IC3 Modbus Cause The use of 64-bit is not mentioned in documentation Resolution 16-bit registers are supported with all versions of Sigma. From Sigma release 4 05 SEB (Build 3_43_18) 32-bit registers are supported. 62-bit registers are not supported with Sigma IC3.   The ba077 Modbus 32-bit application note provides information on the engineering of 32-bit registers. https://ecoxpert.se.com/search?documentUUID=74eaf0dd-fbd9-4429-9c82-eb205aa9be07&title=BA077%20Modbus%2032%20Bit%20Values%20-%20Satchwell%20-%20Application%20Note Sigma 4.06 IC3 Modbus Firmware and Release Note https://ecoxpert.se.com/search?documentUUID=cb99b073-d9ab-400e-8e67-2f8343447768&title=Sigma%204.06%20IC3-Modbus%20Firmware%20-%20Release%20Notes Sigma IC3 Modbus 1.n.2 firmware is the latest available version https://ecoxpert.se.com/search?documentUUID=02d88785-9d13-4184-b74a-d1a0b5ce7edd&title=Sigma%20IC3%20Modbus%201.n.2%20-%20Firmware    

Issue What are the Low and High level security default passwords for the SMT 1201 controller? Environment SMT 1201 Low security password High security password Cause Customer is unable to access the controller. Resolution The "Default" passwords for the SMT 1201 are as follows; Low level security is "0000" High level security is "12345678" For the controller data sheet please click HERE. If the passwords are not accepted, then please contact Product Support by selecting the "Contact" option.

Issue What template to use for TAC Xenta 102-B What template to use for TAC Xenta 102-VF What template to use for TAC Xenta 102-EF Environment TAC Xenta 102-B TAC Xenta 102-VF TAC Xenta 102-EF Cause The Xenta 102-B TAC Xenta 102-VF and TAC Xenta 102-EF uses the same template. Resolution Use the TAC Xenta 102 template

Issue What is the control signal to the actuator for a Xenta 102B? Environment Xenta 102B Cause The 102B is designed to be used with a Belimo actuator. This is why the out signal is not specified anywhere in the documentation.   Resolution The out control signal to the actuator is 0-10V.  

Issue On an existing trend log, the calculation type can be set to the “Meter Consumption”, but this does not generate any log records. Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Cause The “Set initial meter” under the “Meter Info” tab has been set to false when the trend log was initially created. Resolution The following image demonstrates the issue. The “Is meter log” is false because in the trend log creation process the “Set initial meter” has been set to false. This causes the “Meter Consumption” calculation type does not generate any log records. To resolve this: Create another Trend log with the “Set initial meter” set to true Or Right-click on an existing trend log (with “Is meter log” = false), press manage meter, configure the required settings, and then press save. This will change the “Is meter log” to true  Now, if the calculation type is set to “Meter Consumption” on the trend log, the log records are getting populated.

Issue Some of the Continuum attributes in b3/i2 objects are not listed for binding in Script, one such example is the ElecValue of an input object, in Continuum, the difference between the Value attribute and ElecValue attribute is the former is the software value while the latter is the actual value read from the sensor. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Cause For reasons that are beyond the scope of this article, not all Continuum properties have been included for binding in Script   For example, the list of bindable properties for a b3 Analog Input is missing the ElecValue property as can be seen below   Resolution In a b3 Script or Infinet Script Program, there is a way to access any property (attribute as they are known in Continuum) of an object by simply referencing the property's name right after a binding variable to the object's value   Consider the situation that can be seen in the screen capture below...     Due to some strange failure the software contains an incorrect value for the input, but accessing the input's electrical value from a b3 Script program reveals the sensor is reading the room temperature correctly.   Below, screen capture of how this is accomplished in b3/i2 Script program     NOTES "theInput" is bound to the value of the "RoomTemperature" input. "theInElecValue" is bound for output to an AnalogValue in the b3 where the program will place the electrical value of the input We access the property by adding its Continuum attribute name right after the variable bound to the input's value, you will need to know the exact Continuum name of an object's attribute in order to access it this way. This works for any attribute that is accessible by Plain English in Continuum including the PriorityArray of b3 commandable objects.

Issue Print menu is greyed out on the graphics menu when the a user is logged in   Environment Sigma Cause Print menu is grayed out on the graphics menu when the user is logged in Resolution In System Setup, go to User Groups, highlight the User Account required. In Basic Settings, enable "Logged On" This will enable the print functions to work for all users associated to this account.

Issue Replacements for Schneider-Electric SmartX MS41 Damper Actuator Product Line Field Devices Environment SmartX MS41 Cause Replacement of SmartX MS41 Damper Actuators within the Schneider-Electric range Resolution Outgoing Actuator Model          Replacement Model (Part Number)       MS41-6083-G00                        MD10A-24 (875 1019 000)       MS41-6153-G00                        MD20A-24 (875 1029 000)       MS41-6153-G10                        MD20A-24 (875 1029 000)       MS41-6153-G12                        MD20A-24 (875 1029 000) + Aux Switch (914 1061 000)

Issue For EBO Active Directory (Windows Domain) integration, do EBO support usage of "nested groups"?. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause EBO are using Windows API and ask if the user is a member of a certain group.  Resolution Windows API should respond “yes” if the user is part of a group that is part of another group, which is configured in EBO. So this is up to how the Windows AD responds to the Windows API and not on the EBO side.   For more information, please see Integrating Windows Active Directory user accounts with EcoStruxure

Issue Disable alarm using the status of another object / point Environment I/A Series G3 Workbench Cause Alarms are not required to be generated when equipment is not running. As an example, alarms should not be generated when the equipment is not running after hours.  Resolution Object alarm extensions have an 'Alarm Inhibit' property which a Boolean object can be linked to. A true value at the 'Alarm Inhibit' prevents alarm generation due to any transition or state change.  The Alarm Inhibit property is within the alarm extension. As such, it is not visible on the parent object and therefore, unlinkable. We can expose properties of an extension by using the 'Composite' function. After adding an extension to a Control object. Right click on the object and select 'Composite'. The Composite Editor window will appear.   In the Composite Editor, expand the object and the extension.   Find 'Alarm Inhibit' and double click on it. Alarm Inhibit will be added to the right of the Composite Editor window. You can rename it if required. Click OK.   The Alarm Inhibit property will now be available on the parent object and linkable from a Boolean object. 

Issue A computer running UltiVist locked up and was rebooted.  Each reboot brings it right back to its locked up state.  How can this be prevented? Environment OS/2 UltiVist Cause A task or program does not execute properly and causes OS/2 to lock up with no response from keyboard or mouse. Resolution Boot up from the installation diskettes to gain access to a command prompt.  On the hard drive, modify the config.sys file to include the following lines: set restartobjects=startupfoldersonly set autostart=programs,tasklist,folders,warpcenter These lines will prevent the computer from running programs or tasks that lead to its locked up state.