Building Automation Knowledge Base

  Issue Fail to login to the selected server when the User name and Password are correct. Product Line EcoStruxure Building Operation Environment Project Configuration Tool 2.0 Cause In the example, the Server is in EBO 3.2.1.630 and the Workstation is 3.2.3.59. The Workstation is at a higher version than the Server but it's not the latest version. PCT loads the incorrect IP(192.168.10.2) in the WS due to the version.     Resolution PCT requires to use of the latest version of WorkStation for all releases (3.2, 4.0, 5.0, 6.0).  For example: EBO 3.2.1.630, 3.2.2.61, 3.2.3.59 and 3.2.4.1009 use WorkStation 3.2.4.4007(CP2) or above. EBO 4.0.1.86, 4.0.2.559, 4.0.3.176, 4.0.4.45 and 4.0.5.7 use WorkStation 4.0.5.3004(CP2) or above.    

Issue Users may want to know how to perform the online activation of an embedded license  Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium (AS-P) Building Operation Automation Server Bundled (AS-B) Cause From Building Operation 2022, the Automation Server (Classic/Secure boot AS-B or AS-P) and features like Smart Drivers, SNMP notifications, Personalized dashboards, TimescaleDB, MQTT Publish/Subscribe, Modbus, Serial MS/TP, ES Connection, Server I/O, Field Devices, SAML Authentication, Zoning, and BACnet IP require a license. Customers need to know how to activate their embedded licenses to enable these features. Resolution This video will demonstrate how to Find the list of supported features by each activation ID. Activate an embedded license on an Automation Server Verify the embedded license status via the Device Administrator, Workstation, and the Flexnet operation license portal. Notes Check each activation ID's supported features using the part number or license description through the Features and Licensed Products Table.  The Flexnet operation license portal is a public FlexNet Login (flexnetoperations.com) accessible from anywhere with an Internet connection.  The Automation Server and the PC running the Device Administrator must have outbound connectivity to the license activation server over the Internet. Check the resolution section of this article Could not establish contact with License Server using SmartX Server - Communities to verify if the Automation Server has access to the Flexnet license activation server. For troubleshooting, refer to Embedded license activation fails. Web helps:  Assigning Licenses and Activating Licenses Online. An Embedded DEMO license is available for temporary use during project engineering and installation until you know each device's specific licensing needs. Please visit How to activate a demo license on an Automation Server at EBO 2022. If the Automation Server does not have access to the Flexnet license activation server (no Internet connection), you can perform the steps in the following article Offline activation of embedded licenses.  Please take note that starting from Building Operation 2023 version 5.0.3 and higher, Automation Servers are no longer required to be connected to the Internet. The Device Administrator can access the internet and manage communication and license activation for the 'offline' Automation Servers.   A shorter version of the Online Activation of Embedded Licenses for Automation Servers-Digital Job Book (nampss.com). is available on the NAM PSS site. (Note: Registration for access to this site may be required.)  

Issue Unable to establish communication between the enterprise and automation servers through the TCP Port 4444. Values are not being passed between the enterprise to the automation servers or between automation server to automation server. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Premium Building Operation Workstation Cause Windows Firewall is not allowing inbound or outbound information from passing through the TCP port 4444. Resolution First download and run TCP View. With TCP View running, sort the list by the Local Port and find all devices that are talking on port 4444. If the automation servers are in a state of LISTENING then rules must be created to allow communication. Copy the file path of SE.EnterpriseServer.exe in order to create the rules. This can be found by right clicking on one of the SE.EnterpriseServer.exe process > Process Properties... (C:\Program Files\Schneider Electric\StruxureWare 1.2\Enterprise Server\bin\SE.EnterpriseServer.exe) If the automation servers are in the state of ESTABLISHED, then take a look at Binding between ES and AS or two AS shows Unresolved and "Communication Failed" Alarm occurs when Adding an AS. Source: /Server 1/Servers/ASL/System/Server Communications/Models/2deef04c-05d1-41ae-9c3f-f84a9f7e0b41 for more troubleshooting help.   Change Windows Firewall Settings to Allow Programs Go to Start > Control Panel. Click on Windows Firewall. Click on "Allow a program or feature through Windows Firewall" on the left hand side of the window. Find "StruxureWare Building Operation" in the list of programs and make sure Home/Work and Public networks are selected.  Note: If you do not have permission rights to make changes in this area of Windows, move on to the next section where you can set up inbound and outbound firewall rules.   Creating Inbound and Outbound Windows Firewall Rules Go to Start > Control Panel.  Click on Windows Firewall. Click "Advanced settings" on the left side of the window. Select Inbound Rules on the left side of the window and then click New Rule... on the right side of the window. On the first screen of the New Rule Wizard, choose Program. Click Next. In "This program path:" either browse to SE.EnterpriseServer.exe or paste the file path that was copied earlier from the TCP View into the box. Click Next. Select the option to "Allow the connection". Click Next. Leave Domain, Private, and Public checked unless otherwise desired. Click Next. Name the rule StruxureWare. Click Finish. Select Outbound Rules on the left side of the window and then click New Rule... on the right side of the window. Follow steps 5 through 9 to create the Outbound Rule. Note that the SBO Firewall Config tool on the community can be used to automatically create the required firewall rules.

Issue What are termination (end of line) resistors and why use them? A LAN of any type has a node or two somewhere in the middle having problems but the rest seem stable Product Line TAC INET Environment I/NET Site Controller LAN 7808 Repeater Cause Termination resistors (also called clamping or end-of line resistors) are to be installed between lan+ and lan -, not to ground. Their purpose is to prevent the characteristic impedance of the wire from increasing to infinity at the end of the cable. Resolution Since most wire's characteristic impedance is between 80 and 150 ohms, use 100 to 120 ohms on an unbiased controller or host lan. This will "clamp" reflections from the end of the wire which are seen as noise by the controllers. If a 7808 repeater is used, it requires bias. Using 100 ohm termination resistors would kill that lan's communication; therefore, use 620 ohms instead. As cheap as resistors are and as easy as this installation is, they can only help. Typically they help more on a longer LAN, so anything longer than 1000 feet (about 300 meters) should definitely have terminations.

Issue PCT fails to open, presenting four 'could not connect' error messages.   Product Line EcoStruxure Building Operation Environment Project Configuration Tool Windows 10 version 1909 Windows 10 version 2004 Cause The cause maybe a firewall, scripts or group policy not allowing PCT to install correctly. Resolution First: check the VirtualBox Host-Only Network has the correct IP address. This can be found under: Control Panel\Network and Internet\Network Connections\VirtualBox Host-Only Network #?\Properties\Internet Protocol Version 4 (TCP/IPv4).   Raise a case with your region's IT2929 (UK = 020 7660 2747), requesting IT install the patch to correct the issue. IT2929 have a knowledge base article on the IT2929 system to help their representatives with this issue (KB0014074).   IT2929 will advise you to take a backup of your PCT projects, uninstall PCT and Oracle VM VirtualBox. IT2929 will then install the patch. Re-boot the laptop. Install PCT and Oracle VM VirtualBox (run as administrator). Restore your PCT projects. Re-boot the computer. If PCT still does not work after this, update the CCC case you have or create a new case with Product Support, providing your IT2929 KSR number is you do not have a case.

Issue The BACnet Interface Contains a Yellow Exclamation Icon and when you hover over to read the tooltip it states, “Contains Unresolved BACnet Reference”. Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Building Operation Multi-Purpose Controller Building Operation Multi-purpose VAV Building Operation Room Controller Building Operation IP-IO Cause There is a reference misconfiguration within the “Time Synchronization Recipients” under the BACnet Interface. Resolution Select and highlight the BACnet Interface then select the Time Synchronization Recipients TAB Compare the list Names with the list to the left under the IP Network Tree. In this example, we can see that MPV-9A is not a controller within my database under the IP Network_2. Highlight/Select the controller under Time Synchronization recipients and edit the details by clicking on the pencil icon. Within the Time Synchronization Recipient screen, we want to adjust this device to match the ACTUAL device located under our IP Network_2 named MP-9A_Roof. Click on the “three dots|ellipsis “to browse to the correct Recipient device identifier. In this example: Select the BACnet Interface > IP Network_2 > MPV-9A_Roof as this is the correct path for this device. At this point, we have the correct path under the Recipient device object reference. Adjust the Recipient name to match the BACnet name you configured for that device. In this example, it was set to MPV-9A_Roof. TIP: Click the BACnet button to fill in the recipient name field with the BACnet name of the device referenced in the recipient device object reference field. Click OK. If this is the only device you need to modify then you can click the SAVE icon. If you have more devices to adjust, then you will repeat the process until you're done with all the devices. You have now resolved the reference errors against the BACnet Interface.

Issue Where can I find help on TGML scripting and advanced features? Which javascript functions are supported and how do these impact performance. Product Line TAC Vista Environment TAC Vista TGML graphics editor 5.1.7 Cause More advanced graphics often require scripting and the engineer needs to know which functions are supported. Resolution In the TGML editor under Help there is a section called TGML Format Specification. Details of scripting methods as well as examples can be found here. Also check out the JavaScript Essentials - Episode 3 - Value Types Quick-Help video on the Exchange.

Issue When attempting to log into a server, the error message "Failed to establish connection with server" appears. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Servers Cause WorkStation is unable to make a connection to the desired server for one of several reasons. Resolution Unable to log into the Enterprise Server Verify that the Enterprise Server is running Go to Start Software Administrator Verify that the Server Status is Running. If it is stopped, then click the Start Service button, and click OK. Log into the server through Workstation. Lockout after restoring a backup set If an enterprise server backup set has just been restored, it may take several minutes for the server to return online, depending on the database size. Wait for the server to come back online and try logging in again. Unable to log into the Automation Server Verify the Ethernet connection Go to Run > cmd. Ping the IP address of the automation server. If it fails to communicate to the controller, verify that the ethernet connections are good and that there are no IT issues. Lockout after restoring a backup set If an automation server backup set has just been restored, it may take several minutes for the server to return online, depending on the database size. Wait for the server to come back online and try logging in again. Verify the IP address Go to Device Administrator  Connect to the Automation Server with a USB cable. Select the automation server once it is visible in the Device Administrator window and click on its name. Note: If the device indicates "Password Required," - Login into the automation server (default login is admin, and password is admin). Once the details open - Select the Ethernet 1 Configuration option and verify or enter the IP address details. After applying the information, enter this IP Address in WorkStation "Server" option to log on.  For further troubleshooting help see the following online help topic: Failed to Establish Connection

Issue How to perform the activation of an embedded demo license Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium (AS-P) Cause The embedded demo License is a temporary license used for demonstration purposes, training, site engineering, when waiting on a permanent license order, or license support. This license file has a .Bin extension and can be downloaded from the EcoStruxure Exchange (ecoxpert.se.com) and is valid for a limited time (3 months). Resolution This video will demonstrate where to download, and how to activate an embedded demo license on an Automation Server using the Device Administrator.

Issue Customer request of a sample Plain English program to unlock a list of doors by toggling a switch. NOTES Sample program provided here as proof of concept only, and is not intended as a complete solution but rather as general guidelines, significant modifications maybe required to adapt the sample program to an acceptable solution per local site requirements. The sample program as written works with a "maintain position" toggle switch, if site is using a "momentary" switch then the program will need modifications. Resolution Sample PE Program in PE Editor   See attached text file   

Issue WPT and WPTE require certain Microsoft Security updates for Visio and for Office running on the host machines. Issues currently observed: Different and various functions in the fluent ribbon do not work or the ribbon does not appear. The following error "Application compile failure during save operation" is seen when saving/compiling an application in WorkPlace Tech Editor Product Line EcoStruxure Building Operation, TAC IA Series Environment Visio 2010, 2013, 2016, 2019, 2021(.msi install)  Visio 2013, 2016, 2019, 2021 (subscription "Click to Run", Plan 2) Office 2010, 2013, 2016 (.msi install) Office 2013, 2016, 365 (subscription "Click to Run", Plan 2) Support for Workplace Tech 5.10 / previous and Workplace Tech Editor Note: Visio 2019 and Visio 2021 are not supported in 5.9.4 or EBO versions before EBO 2022.  Visio 2019 and Visio 2021 are supported when using Workplace Tech 5.10.x and EBO 2022. Cause Interoperability of Visio and Office can cause problems with Workplace Tech and Workplace Tech Editor if these MS16-70 updates are not applied.  If the Office / Visio product is "Click to Run" the software has not been updated to the latest version. Resolution Install the updates from Microsoft Update Catalog To use the catalog, copy and paste the KB number into the "search".  Always select the 32-bit version of the update. Visio 2010 32 bit KB3114872                Office 2010  KB3115198 select 32 bit  Visio 2013 32 bit KB3115020                Office 2013  KB3115173 select 32 bit  Visio 2016/2019 32 bit KB3115041       Office 2016  KB3115144 select 32 bit Visio 2016/2019 32 bit KB4484333 NOTE:  If the Visio or Office is "Click to Run" (subscription such as Office 365, Plan 2) rather than from a Microsoft Office .msi, the product should be upgraded by using the Update Options feature If you try and install the KB/.msi install patches, you will get this message

Issue The Niagara 4 JACE's platform daemon fails to start making it impossible to login and configure using Workbench tools such as the Commissioning Wizard or Dist File Installer. The error within the serial shell typically indicates ... /proc/boot/ksh: niagarad: cannot execute - No such file or directory. Product Line TAC IA Series Environment Niagara 4 JACE-603 JACE-645 JACE-600E JACE 8000 Cause This can occur as a result of an Incorrect or failed upgrade or improper downgrade without first installing a clean distribution. Resolution Requirements - You will need the following to complete the recovery steps: A terminal emulator such as PuTTY A SFTP client such as FileZilla Serial-Shell cable for your JACE hardware model (specified in the .PDFs below) The Niagara 4 Clean Dist file for your JACE hardware A zip file utility such as 7-Zip The hardware and startup documentation for your JACE model (provided with Niagara 4 installer) Obtain recovery files from the Niagara 4 Clean Dist File for the matching hardware: The clean dist files can be found in your Niagara4 $system_home directory, or in your Niagara 4 image files under the cleanDist directory or in the overlay\cleanDist directory. Open the .dist file for your JACE's platform using a zip utility like 7-Zip and extract the zip/n4clean.tar.gz file. Also, extract the dev/shmem/n4-xxx.image file, where xxx will be different, depending on the JACE's platform type. JACE 300 ... qnx-jace-n4-npm3xx-etfs2048-clean.dist JACE 600 ... qnx-jace-n4-npm6xx-etfs2048-clean.dist JACE 600E ... qnx-jace-n4-npm6e-etfs2048-clean.dist JACE 603 ... qnx-jace-n4-npm6e-etfs2048-clean.dist JACE 645 ... qnx-jace-n4-npm6e-etfs2048-clean.dist JACE 700 ... qnx-jace-n4-javelina_booke-etfs2048-clean.dist JACE 8000 ... qnx-jace-n4-titan-am335x-clean.dist Make a Serial Connection to the JACE The .PDFs in the N4 documentation set describe how to make a serial connection to a JACE in the "system shell" section(s) of each document. Once connected, the controller will boot and display the "login:" prompt.  Enter your Platform credentials. After login, either a "#" or "$" shell prompt or configuration menu similar to the following is shown.   System Shell -------------------------------------------------------------------------   hostid: [unique to your JACE]   serial number: [unique to your JACE]   build version: 4.1.25.1.2   build date: built on 2015-10-07 19:04:59   system time: Thu Jan 14 16:33:18 UTC 2016   niagara daemon port: 3011     dm0:  inet 192.168.1.140 netmask 0xffffff00 broadcast 192.168.1.255         inet6 fe80::5272:24ff:fe9c:55ba%dm0 prefixlen 64 scopeid 0x2   dm1: -------------------------------------------------------------------------     1.  Update System Time   2.  Update Network Settings   3.  Ping Host   4.  Enable/Disable SSH/SFTP   5.  Change Current User Password   6.  Change System Passphrase   7.  Enable Front Panel USB   8.  Configure WIFI   9.  Reboot     L.  Logout     Enter choice:   System Shell -------------------------------------------------------------------------   hostid: [unique to your JACE]   serial number: [unique to your JACE]   build version: 4.1.25.1.2   build date: built on 2015-10-07 19:04:59   system time: Thu Jan 14 16:33:18 UTC 2016   niagara daemon port: 3011   dm0:  inet 192.168.1.140 netmask 0xffffff00 broadcast 192.168.1.255             inet6 fe80::5272:24ff:fe9c:55ba%dm0 prefixlen 64 scopeid 0x2   dm1: -------------------------------------------------------------------------   1.  Update System Time   2.  Update Network Settings   3.  Ping Host   4.  Enable/Disable SSH/SFTP   5.  Change Current User Password   6.  Change System Passphrase   7.  Enable Front Panel USB   8.  Configure WIFI   9.  Reboot   L.  Logout   Enter choice: Verify correct system time and update as needed The RTC time may not be correct if the unit has been unpowered for longer than the on-board capacitor backup period. Using menu ... the first item in the menu list allows you to Update System Time.  The current date/time is displayed. Enter the new date/time in the form YYYYMMDDhhmm[.SS].  Note that entering the seconds is optional. For example: 201801111420 for 11-Jan-2018 at 8:20am UTC or 8:20am CST. Enable SFPT The Secure FTP service is not enabled by default on a JACE.  Enable the SFPT from the menu above or the shell prompt (if required). Using menu ... the fourth item in the menu list allows you to enable SSH/SFTP.  Enable it now, using port 22. Once enabled, enter another choice, "sh" (without quotes).  This will give you the "#" or "$" prompt that you need. If you could not enable from the menu in the step above, manually start by issuing the command tsudo syssh_sshcfg at the shell prompt.   If the command fails, issue the syssh_sshcfg command.  If the command fails again, enter the following ... $ cd /sys/bin ... then enter $ ./syssh_sshcfg ... then enter Transfer the n4clean.tar.gz and OS Image Files using SFTP Client Using an SFTP client such as FileZilla, transfer the n4clean.tar.gz file previously extracted for the platform from the clean dist file to the JACE's /zip directory. If the transfer fails with a permissions error, issue the command tsudo chmod 777 /zip at the shell prompt and try it again. Next, transfer the .image file you extracted from the clean dist file to the JACE's /dev/shmem directory. Run osupdate From the login menu prompt, type sh.  This will exit the menu system and enter the shell mode.  At the "#" or "$" shell prompt, issue the command osupdate.  After a short delay, the shell prompt will return. Reboot the JACE Finally, reboot the JACE.  This can be done by issuing the command shutdown hf 0 at the shell prompt.  When the JACE restarts, the unit will automatically process the clean dist file.

Issue Some Windows OS do not come with Hyperterminal installed. Product Line Andover Continuum, EcoStruxure Building Operation, Field Devices, Other, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Windows Vista Windows 7 Cause Hyperterminal was not included in the Operating System software package. Resolution Installing Original XP HyperTerminal Download this .zip file which contains the necessary executable and dynamic link library for running hyperterminal Unzip to local hard drive. Double click the hypertrm.exe to launch hyperterminal See Connecting a serial cable to a Xenta 5/7/9xx controller for proper cable connection and hyperterminal settings if needed. Alternatively, extract the two files from any XP installation and copy them to the new Windows OS. hypertrm.exe default installation is in C:\Program Files\Windows NT hypertrm.dll default installation is in C:\Windows\System32. Alternatively, from a Windows XP CD, both files reside in the i386 directory.

Issue AS-B/P is unable to upgrade to the EcoStruxure Building Operation V3.2.x from out-of-the-box or DFU mode. When checking the upgrade progress file, you receive the following error: Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Building Operation Automation Server Bundled Cause In V3.2.1, the change was made to use IP-over-USB as a way to communicate faster through the USB. Due to this, IPv4 and IPv6 need to be enabled on the connected device running Device Administrator. Resolution Check to make sure IPv6 is enabled on your machine. Open a Command Prompt window and run the "route print -6" command If it only shows two IPv6 addresses then IPv6 is disabled and you will need to enable it To enable IPv6 Open Registry Editor on your Windows Machine Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters\ Double-click on DisabledComponents to edit Change value from "FF" (IPv6 disabled) to "00" (IPv6 enabled) Note: The Disabled Components registry value does not affect the state of the check box. Therefore, even if the Disabled Components registry key is set to disable IPv6, the check box in the Networking tab for each interface can still be checked. This is the expected behavior. Note: You must restart your computer for these changes to take effect.  

Issue Missing Admin user password for the Loytec L-Gate Universal Gateway or LIP router. Product Line TAC Vista Environment L-Gate Universal Gateway LIP Cause Forgot the default admin password. Resolution The default login for L-Gate and the NEW style LIP (blue-grey in color) is: Username: admin Password: loytec4u The default login for OLD style LIP (off-white in color) is: Username: admin Password: admin

Issue Testing Modbus device with a Modbus simulator. Product Line EcoStruxure Building Operation. Environment Building Operation Automation Server Building Operation Enterprise Server Modbus Protocol Cause The field device and Modbus registers can be tested with the Modbus simulator to ensure the device is set up correctly and communication is working. Resolution Once a device is tested with the Modbus simulator, the live Modbus device can be implemented with confidence knowing that the setup in the Server is correct.   Here you can download the Modbus Simulator    Review the following video to assist with the following: Run the ModRSim application Setup the simulator to display the values you need to test Adjust values checking that they are updated by the polling device Display the Modbus traffic and capture traffic if fault finding is needed.  

Issue In order to troubleshoot random network issues, it is sometimes necessary to set up Wireshark to capture network traffic for an extended period of time. As Wireshark runs it decodes packets and its data structures grow. This causes performance issues and eventually, Wireshark may simply run out of virtual memory and stop capturing or crash. Product Line Andover Continuum, EcoStruxure Building Operation Environment Wireshark Cause Need to capture network traffic using Wireshark for an extended period of time. Resolution Open Wireshark and follow these instructions: From toolbar, select Capture -> Options On the Input tab, select input adapter. If necessary set capture filter. On the Output tab, perform the following: Browse capture file location and provide a filename. A timestamp will be added to the filename as a suffix. Ensure output format = pcapng Check Create a new file automatically Check After 1 and change seconds to hours Check when time is multiple of 1 and change seconds to hour Check use a ring buffer with X files. (Recommended settings are 96 hours (4 days) or 168 hours (1 week) so can retrieve files after long weekend or 1 week, respectively).  On the Options tab, perform the following Check last selection and change to 744 hours. (Recommended to capture for 31 days without stopping).  When an event happens, gather a capture with the timestamp before and after the event. One can ZIP the .pcapng files to save space when transferring.   NOTE: More recent versions of Wireshark ( 2.4.1.21317 ) make it very easy to set up a ring buffer from the Output tab of the Capture options. For older versions of Wireshark 1.x use the steps below When capturing data, Wireshark actually uses a capture utility called DumpCap to do the actual data capture. DumpCap does not decode packets as they come in and thus has a smaller memory footprint which remains constant. The only remaining concern is the size of the capture file or files which can be specified when starting the ring buffer to keep them from growing too big. DumpCap is found at the location where the Wireshark program resides which can be seen if you go to Help\About Whireshark\Folders Determine the index to the Ethernet adapter you need to capture on. In this example, the traffic seen by the Broadcom NetXtreme Gigabit Ethernet adapter will be captured. Index 1 is specified when starting DumpCap. Execute DumpCap with the following options dumpcap -i 1 -b files:3 -b filesize:10 -w C:]temp\abe.pcapng -i 1 specifies tp capture on the network adapter with an index of 1 -b file: 3 specifies to use a 4 file ring buffer. -b filesize:10 specifies to limit the file size to 10 KB (*** for a real life capture this number would be much bigger like say 100/200 MB) -w c:\temp\abe.pcapng specifies location and prefix for the three files In the screenshot below we can see the files in the ring buffer being used, once a file reaches the specified limit, the capture continues at the next file, files are names using the specified prefix as well as a date-time stamp that is updated each time utility dumps captured data in the file. Care should be taken to stop the capture as soon as possible once the issue under investigation takes place and before the ring buffer wraps around and overwrites the data.

Issue Checking if a port is open Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment TCP/IP Communication Command Prompt Telnet Command Cause Suspect certain network ports are blocked and need to verify Resolution It is possible to check if a port is open in a network by issuing the Telnet command. Note:- Telnet operates using the TCP protocol. UDP connectivity cannot be tested using Telnet. If a port is open, a blank screen will be seen after issuing the command: telnet [domainname or ip] [port] where [domainname or ip] is the domain name or IP address of the server being checked [port] is the port number the server application is listening on For example: telnet 192.168.0.20 9001 (to a closed port would display a connect failed message)   telnet 192.168.0.20 9003 (to an open port would display a blank screen)   To exit the Telnet session, type Ctrl + ] and then type "quit".   For how to enable Telnet in Windows 7 please see Enable Telnet Client on a Windows 7 PC

Issue Define I/A Series AX/G3/N4 software compatible with a specific version of Windows Product Line TAC IA Series Environment I/A Series (Niagara) AX/G3/N4 software Windows 32-bit and 64-bit operating systems Cause Only specific releases of the I/A Series AX/G3/N4 software have been certified compliant with specific versions of the Microsoft Windows software.  Resolution The following chart details the version compatibility between the releases of the I/A Series G3/N4 software and various versions of the Microsoft Windows Operating System software.   Refer to Supported Operating Systems for Niagara 3.7 and earlier (June 2016) Refer to Supported Operating Systems for Niagara 3.8 (July 2020) Refer to Supported Operating Systems for Niagara 4.1, 4.2, and 4.3 (September 2019) Refer to  Supported Operating Systems for Niagara 4.4 and higher (March 2025)   For the larger Schneider Electric BMS offering please refer to Software and Firmware compatibility matrix for older versions of I/NET, Vista, Andover Continuum, Satchwell Sigma, I/A Series, and StruxureWare Building Operation

Issue Workstation error when logging into a remote Enterprise Server. Enterprise Server has available client licenses. 'No valid client license available. (Error -5: No such feature exists.)' Product Line EcoStruxure Building Operation Environment EcoStruxure Building Workstation  EcoStruxure Building Operation License Administrator Cause Workstation is trying to check out a license from the local computer. The License Server is on the Enterprise Server computer and the Enterprise Server license has been activated on the Enterprise Server computer.  Resolution On the Workstation computer, run the License Administrator and change the License server address from the default '@localhost' to the IP address of the Enterprise Server. Refer to License Server Address on Web Help. License server address default: Change to License Server IP address (example below):