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Project Configuration Tool (PCT) fails to open on Schneider Electric computer, four “could not connect” error messages are shown

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Project Configuration Tool (PCT) fails to open on Schneider Electric computer, four “could not connect” error messages are shown

Captain Gary Captain
‎2021-03-29 02:49 AM

Last Updated: Administrator CraigEl Administrator ‎2023-07-12 06:45 PM

Issue

PCT fails to open, presenting four 'could not connect' error messages.

 

error1.PNGerror2.PNGerror3.PNGerror4.PNG

Product Line

EcoStruxure Building Operation

Environment

  • Project Configuration Tool
  • Windows 10 version 1909
  • Windows 10 version 2004

Cause

The cause maybe a firewall, scripts or group policy not allowing PCT to install correctly.

Resolution

First: check the VirtualBox Host-Only Network has the correct IP address.

This can be found under: Control Panel\Network and Internet\Network Connections\VirtualBox Host-Only Network #?\Properties\Internet Protocol Version 4 (TCP/IPv4).

 

Raise a case with your region's IT2929 (UK = 020 7660 2747), requesting IT install the patch to correct the issue.

IT2929 have a knowledge base article on the IT2929 system to help their representatives with this issue (KB0014074).

 

IT2929 will advise you to take a backup of your PCT projects, uninstall PCT and Oracle VM VirtualBox.

IT2929 will then install the patch.
Re-boot the laptop.

Install PCT and Oracle VM VirtualBox (run as administrator).

Restore your PCT projects.
Re-boot the computer.


If PCT still does not work after this, update the CCC case you have or create a new case with Product Support, providing your IT2929 KSR number is you do not have a case.

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  • EcoStruxure Building Operation
  • Project Configuration Tool
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