Building Automation Knowledge Base

Issue Using the Xenta 421A, 422A, 451A or 452A I/O modules as a stand alone Lonworks node and all values are reading the default 0. Product Line EcoStruxure Building Operation, Field Devices, TAC Vista Environment Xenta I/O Modules Xenta 400, 421A, 422A, 451A, 452A as stand alone LON nodes Cause The Xenta 421A and Xenta 451A as stand alone Lonworks node require the UCPTConfiguration to be set to the necessary integer value for the required input. Resolution Please see the supporting documentation for the TAC Xenta 421A/422A and TAC Xenta 451A/452A that gives each nci value for the needed input type. To configure each input to the correct type please follow these steps: Navigate to the node in your Lonworks network management software (Lonmaker, NL220, Tridium, Etc.) Browse / Edit the controller to view all of the inputs, outputs, and configuration properties. Find the Universal Input module for the input you need to configure, and locate the UCPTConfigInput variable within that module Set this UCPTConfigInput variable to one of the following: 1 = 1.8 kohm thermistor 2 = DI with green indication 3 = 0-10 vdc 4 = 0-20 mA 5 = 10 kohm thermistor 6 = DI with red indication 7 = DI with green inverted indication 8 = DI with red inverted indication NOTE: This is normally done in Menta when you are using these controllers as I/O modules to a Xenta 401, Xenta 301, Xenta 302 base unit.  The scan time of all inputs is (200ms * number of inputs used).  So if there are 3 inputs, the complete module will have been scanned every 600ms.

Issue BAS is obsolete how can it be upgraded to Sigma? Product Line Satchwell BAS & Sigma Environment Satchwell BAS 2800+ V2.9 Satchwell Sigma Cause BAS is obsolete but there is a defined path to upgrade the system to Sigma Resolution Upgrading must start from BAS2800+ v2.9 when upgrading to the latest version of Sigma.  Sigma not only allows for more features but also future proofs the system. Upgrade procedure can be found here Migration document (Sales support) can be found here Any BAS versions before BAS2800 + V2.9 please contact Product Support with the details.   The Sigma system is now out of its support period, consideration should be given to transitioning or upgrading to SpaceLogic - EcoStruxure Building Operation.

Issue The following error can occur when logging into Security Expert using a Remote Client:   Could not log on to Server. Please check your remote connection setup. The server has rejected the client credentials. Product Line EcoStruxure Security Expert Environment Security Expert Server / Client Cause The security policy settings are different between the Server and Client.   When installing the Security Expert Server and Clients, the default security policy is used. This requires that the Windows username and password that the operator has used to log in on a client machine is also a valid user on the computer that is running the Security Expert Server. These security requirements are very favourable for corporate networks and setups where the users and policies are easy to manipulate. For that purpose alone, the Security Expert Server and Client are installed with these settings by default.   All installations are not created equal however and sometimes the Security Expert Server is not located within a domain. In another scenario, the server may be in a domain but the operators need to connect to it from a machine that is not in the domain. In these cases, it has been requested that the security policy in place on a domain or the physical machine is disabled and although this is not recommended practice the security of the system can be maintained using a suitable VPN structure.   This solution should be used with full knowledge that the security of the system will rely on the operator user login name and password as well as the security measures put in place for a client to be able to hit the server with a login request. Protection of the infrastructure to the connection is beyond the scope of this document. Resolution The easiest solution would be to put the Client machine(s) in the same Domain as the Server.  However if this is not possible or if no Domain is used then you can still manually update the security policy instead. The following process is a manual edit of the XML configuration files  SecurityExpert.exe.config  SecurityExpertSV.exe.config  Both of these files are located in the .\Program Files\Schneider Electric\Security Expert directory on the Client and Server. It is recommended then to backup these two files prior to performing this task. Close all Security Expert clients and stop the Security Expert Data Service. We are first going to update the Security Expert Client configuration file SecurityExpert.exe.config on the client machine.  If using more than one Client, the change must be done for ALL clients Open Notepad as the administrator, browse to the specified location making sure the 'all files option' is selected.  Then open SecurityExpert.exe.config (Be aware that it may not have the file extension showing and will be called an XML Configuration file by default) Locate the netTcpBinding tag . Nested within this tag is the binding tag Ensure that you insert the below text after the opening binding tag and before the closing \binding tag . If you insert the text outside this tag, the application will fail to run.   "<security mode ="None"></security>" IMPORTANT You must ensure you enter "None" with a capital "N" (not lower case). Ensure you copy input text exactly as shown. Now save the file. If you get a write error then you need to open notepad as the administrator. Repeat the process for the Security Expert Server configuration file SecurityExpertSV.exe.config which is located in the same directory on the server machine.      Again, make sure the line is inserted after the opening tag and before the closing tag or the application will fail to run when you save the changes. Restart the Security Expert Data Service and test the connection settings.

Issue Using the Function Block Program Macro Library Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause The need for program examples on creating Function Block Programs Resolution To assist with creating Function Block Programs, the EBO Function Block Program Macro Block Library is included in the EBO Workstation installation. Here's how you can leverage the Macro Library: Access the Macro Library: Open the EBO Workstation. Navigate to the Function Block Program section. Locate and access the Macro Library. Incorporate the Macro Library: Once inside the Macro Library, explore the various pre-built Function Block Program macros available. Select the desired macro that aligns with the specific function you intend to program. Integrate the selected macro into your Function Block Program to enhance its functionality. Learn by example: The Macro Library also serves as an excellent resource for learning and understanding how to program specific functions. Study the structure and logic of the included macros to gain insights into effective programming practices. Utilize the examples as a starting point to develop your own customized Function Block Programs. The EBO Function Block Program Macro Block Library is designed to simplify and accelerate your programming tasks within EcoStruxure Building Operation. Leverage the library's resources and example programs to enhance your programming skills and efficiency.  

Issue Procedures and processes to secure I/A Series Niagara 4 Systems Product Line TAC IA Series Environment  I/A Series Niagara 4 Systems Cause Users accessing system without permission Potential damage done by malicious entry to the system Resolution The attached document describes how to implement security best practices in an I/A Series Niagara 4 system.  While it is impossible to make any system completely impenetrable, there are many ways to build up a system that is more resistant to attacks. In particular, this document describes how you can help make an I/A Series Niagara 4 system more secure by carefully configuring and using: Passwords System Passphrase Platform Account Management Station Account Management Role and Permission Management Authentication TLS and Certificate Management Module Installation Additional Settings External Factors Please note that while all of these steps should be taken to protect your I/A Series Niagara 4 system, they do not constitute a magic formula. Many factors affecting security and vulnerabilities in one area can affect security in another; it doesn’t mean much to configure a system expertly if your JACE is left physically unsecured where anyone can access it. Note: Schneider Electric strongly recommends upgrading to the latest I/A Series N4 version maintenance build that implements numerous security updates.  Before updating any system, make sure to review the build-included documentation to understand the behavioral impacts of the security enhancements and JACE hardware platforms supported. Download the Niagara 4 Hardening Guide_2023 for more details.

Issue What is pneumatic actuator spring range shift and how can it be eliminated? Product Line Field Devices Environment Pneumatic Actuator Cause Spring range shift is an inherent feature of all spring return pneumatic actuators without positive positioners. The nominal published spring range of a pneumatic actuator without a positive positioner is the air pressure required to fully stroke the actuator WITH NO EXTERNAL LOAD. In the extend direction against an opposing load as provided by a damper or a valve, the supply air pressure must be increased above the spring range of the actuator to overcome the spring and the opposing force. In the retract direction against an opposing load as provided by a damper or a valve, the supply air pressure must be decreased below the spring range of the actuator so that the spring can overcome the air pressure and the opposing force. Under constant load conditions, the range of the actuator is offset by the amount of air pressure required to provide close-off of the damper or the valve. Resolution When is "Spring Range Shift" a concern? It is a concern when two or more pneumatic controlled devices should be sequenced from one pneumatic signal without an overlap. An example would be a normally open heating valve and a normally closed cooling valve being sequenced from a direct acting thermostat, In this example the spring range of the normally open valve will shift upward and the normally closed valve will shift downward which means the two valves may overlap. Another area of concern is that pneumatic control signal provides proper pressure span to operate the control device and provide "tight" close-off of damper or valve. Examples of limited pressure change would be: pneumatic controllers maximum output which is limited by main air pressure; the low pressure output capability of a pneumatic controller; and electronic to pressure transducer which can have a limited output such as 3 to 15 psig.   What can be done to overcome "Spring Range Shift" when sequencing devices? Sequencing can be accomplished in a pneumatic system by selecting actuators with appropriate spring ranges, utilizing positive positioners (AK-42309-500 or N800-0555) or ratio relays with bias adjustment (2378-501) or controllers with separate outputs for each actuator. Positive positioners on damper and valve actuators provide the versatility of start point and span adjustment plus the availability of full pneumatic power for positioning. This is the ideal way to provide precision sequencing, since variable loading on the actuator will not effect the sequencing. Biased start ratio relays may be used to provide a method of sequencing by amplifying or shifting the pneumatic signal. For applications involving sequencing a pressure to electric (P.E.) switch with a pneumatic actuator, the P.E. can often be adjusted to operate outside the operating range of the actuator. Sometimes larger actuators will help the sequencing problem. Using full actuator stroke to rotate the damper less than 90 degrees increases the force delivered to the damper and therefore reduces control signal change required to control the actuator. Rotating the damper 60 degrees usually provides almost full flow through the damper. If the actuator has an adjustable start point, adjusting the start points can help prevent sequencing problems. Normally open valves or dampers should have start point adjusted to the minimum and normally closed adjusted to the maximum. Sequencing problems can be eliminated by providing controllers with separate outputs for each actuator and do the sequencing in the controller. What can be done to increase the close-off of a damper or valve actuator due to limited or insufficient pneumatic control pressure to the control device? Proper control and close-off of the control device can be accomplished by selecting actuators with appropriate spring ranges, utilizing positive positioners (AK-42309-500 or N800-0555) or ratio relays with bias adjustment ( 2378-501). Positive positioners on damper and valve actuators provide the versatility of start point and span adjustment plus the availability of full pneumatic power for positioning (0 to main air pressure to the actuator). Biased start ratio relay provide a method of amplifying or shifting the pneumatic signal. Selecting larger actuators will increase close-off pressure. Using full actuator stroke to rotate the damper less than 90 degrees increases the force delivered to the damper. Rotating the damper 60 degrees usually provides almost full flow through the damper. If the actuator has an adjustable start point, proper adjustment of the start points will increase close-off. Normally open valves or dampers should have start point adjusted to the minimum and normally closed adjusted to the maximum. Provide electronic to pneumatic transducers with sufficient input span to obtain maximum or sufficient pneumatic output.

Issue How is an active Orion Stack license transferred to another PC? Environment Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Loytec network interfaces Cause If you need to move your databases from one workstation to another then you must follow these procedures.  Resolution You will need to deactivate the License form your existing PC first. To carry out this follow these steps. Run up the LConfig application Select the register deactivate button Select the Deactivate NIC852-SW button Save the *.lac file on your PC Email this file to sales@loytec.com Once the license has been deactivated you can send an activation code request for the new PC. This procedure is described in the Loytec manual. Here is the NIC 852-SW extract   8.2 Product Activation When purchasing a LOYTEC product, which must be activated (e.g. NIC852-SW), you will have to go through the following steps for activation: - Start the LConfig Tool, click on 'Register / Activate'. The dialog as shown in Figure 36 will open. - If you have already purchased a NIC852-SW license, please enter your Serial Number (shipped with the NIC852-SW product) and click on ‘Request Activation File by Email’. Alternatively, write an e-mail to sales@loytec.com with both the Activation Target ID and your Serial Number in the subject. - If you have not yet purchased a NIC852-SW license, you can still send the e-mail as described in the previous point. Just click ‘not purchased yet’ before generating the email or indicate the missing Serial Number in the e-mail body. - You will receive a LOYTEC Activation file, which you import by clicking on ‘Activate NIC852-SW License...’. - Click on ‘OK’, close the LConfig tool with ‘OK’ and re-open the LConfig tool. - Configure the new NIC852 as described in Section 3.6. Here is a link to the Full NIC User manual

Issue Modbus devices such as power meters require the monitoring of values that are held in a 64-bit unsigned integer data format.  I/A Series G3 Modbus proxy points cannot be configured to directly support the 64 bit register format. Environment I/A Series G3, Modbus, Modicon, Schneider Electric PowerLogic PM800 Series Power Meters Cause Modbus devices such as power meters require the monitoring of values that are held in a 64-bit unsigned integer data format.  I/A Series G3 Modbus proxy points cannot be configured to directly support the 64 bit register format. Resolution As a workaround, the Modbus proxy points can be configured to poll the register as four integers and convert or combine the four integers to a single unsigned 64-bit value.  NOTE: that all four registers will need to be polled in a single message.  The following are two examples that can be used to read and convert unsigned 64-bit values.  The first example converts a Modicon power value with data type UINT64.  The second example converts a Schneider Electric PowerLogic P800 Series Power Meter with data type MOD10. Example 1 (Modicon UINT64):  The memory map below indicates the Total KWh+ value is presented in an unsigned 64-bit data format (four Modbus integers) starting at physical address 0500h. Create four Modbus Client Numeric Points under the Modbus Async Device Points container. This can be done by copying four objects or by using the Modbus Client Point Manager. Configure the points to read the integers that represent the value required. For example, the Modicon address 301280 (0500h) would be configured as follows. NumericPoint1 > Data Address (Address Format Hex, Address 500, Reg Type Holding, Data Type Integer) NumericPoint2 > Data Address (Address Format Hex, Address 501, Reg Type Holding, Data Type Integer) NumericPoint3 > Data Address (Address Format Hex, Address 502, Reg Type Holding, Data Type Integer) NumericPoint4 > Data Address (Address Format Hex, Address 503, Reg Type Holding, Data Type Integer) The values will attempt to poll and still will most likely be in fault as the value must be read in the same message request. This is where a Device Poll Config Entry will be required to configure the data to be read in a single message. The Device Poll Config Entry can be configured using the Learn Optimum Device Poll Config or by manually adding a Device Poll Config Entry to the Device Poll Config container. For this example, the Device Poll Config Entry would be setup with the start address of Hex 500, Data Type Holding Register, Consecutive Points To Poll 4 and Read Group Size 1. The consecutive points to poll may can be adjusted to read multiple UINT64 registers depending upon the maximum number of registers allowed by the Modbus device. Otherwise additional Device Poll Config Entry objects can be added and configured. Converting or combining the values can be performed in a couple of ways. The first is by using standard math logic (see image below). The inputs are multiplied by the correct binary multiplier and added together. The constants to use for each object are as follows. Multiply = 65536.0 Multiply1 = 4294967296.0 Multiply2 = 281474976710656.0   The second method is to use a program object and connect the four integers to the inputs. The same calculation as previous method is performed within the program.  The ModbusIntegersToUINT64 program object can be copied into a station database. Example 2 (PowerLogic P800 Series Power Meter MOD10):  The memory map below indicates the Energy (Real Out) value is presented in an unsigned 64-bit data format (four Modbus integers) starting at physical address 1708. Create four Modbus Client Numeric Points under the Modbus Async Device Points container. This can be done by copying four objects or by using the Modbus Client Point Manager. Configure the points to read the integers that represent the value required. For example, the address 1708 would be configured as follows. NumericPoint1 > Data Address (Address Format Decimal, Address 1708, Reg Type Holding, Data Type Integer) NumericPoint2 > Data Address (Address Format Decimal, Address 1709, Reg Type Holding, Data Type Integer) NumericPoint3 > Data Address (Address Format Decimal, Address 1710, Reg Type Holding, Data Type Integer) NumericPoint4 > Data Address (Address Format Decimal, Address 1711, Reg Type Holding, Data Type Integer) The values will attempt to poll and still will most likely be in fault as the value must be read in the same message request. This is where a Device Poll Config Entry will be required to configure the data to be read in a single message. The Device Poll Config Entry can be configured using the Learn Optimum Device Poll Config or by manually adding a Device Poll Config Entry to the Device Poll Config container. For this example, the Device Poll Config Entry would be setup with the start address of Decimal 1708, Data Type Holding Register, Consecutive Points To Poll 4 and Read Group Size 1. The consecutive points to poll may can be adjusted to read multiple MOD10 registers depending upon the maximum number of registers allowed by the Modbus device. Otherwise additional Device Poll Config Entry objects can be added and configured. Converting or combining the values can be performed in a couple of ways. The first is by using standard math logic (see image below). The inputs are multiplied by the correct binary multiplier and added together. The constants to use for each object are as follows. Multiply = 10000.0 Multiply1 = 100000000.0 Multiply2 = 1000000000000.0 The second method is to use a program object and connect the four integers to the inputs. The same calculation as previous method is performed within the program.  The ModbusIntegersToMOD10 program object can be copied into a station database.

Issue Which SQL query can be used to identify the database layout being used? Environment Vista 5.1.X log database Cause With the release of Vista 5.1.7 came a new logdatabase layout which is designed to improve performance especially in the area of trend and event log management. This means that there are now 2 possible logdatabase configurations. It can be important to know which version is being used before running any queries or accessing the external log data with external tools. Resolution The following query will return the database layout version when run in SQL management studio: select taclogdata.dbo.DSS_SchemaVersion() More information can be found in the Vista 5.1.7 release notes.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue If the passphrase is incorrect when trying to install a station .bog, the following error message can appear; Transfer failed. com.tridium.platform.daemon.DaemonResponseException: Request to platform daemon at (stationName) failed: bad return code to commit file instance at com.tridium.platform.daemon.DaemonFileUtil.transfer(DaemonFileUtil.java:661) at com.tridium.install.InstallScenario.commit(InstallScenario.java:1444) at com.tridium.platDaemon.ui.stationtransfer.FinalStep.run(FinalStep.java:341) at java.lang.Thread.run(Thread.java:750) Product Line TAC IA Series Environment I/A Series N4 Enterprise Server I/A Series N4 Jace Cause The .bog has not been properly placed in the User Home / Stations for copying into the device or the passphrase is not known. Resolution Always use the Station Copier to install the .bog from the User Home / Stations path If the error message appears, open Workbench and navigate to the "Stations" folder under the "User Home" Expand the station you are attempting to install Double-click the .bog (1) and locate the "Bog File Protection" icon at the top of the page (2) Select the (1) "Force the File to start..." radio button and (2) Update.  Note the information regarding existing passwords. If the message "Cannot display page" occurs when you double click the .bog, open the "Details" and look for missing modules "Cannot load module '......=.....'. Any missing modules will need to be available on the Jace or ES before attempting the force start operation.  

Issue Netcontroller will not come online in Continuum although the unit can be pinged. Product Line Andover Continuum Environment Continuum 2nd generation controllers (NC2 (CX9680), ACX57, CX9702, bCX4040, bCX9640) 1st generation addendum Cause Even though a unit can be pinged, that does not mean the unit will come online within Continuum, as the "ping" is a very low level communication Resolution Check all settings are correct (IP address, ACCNetID, Subnet Mask, Default Router(Gateway Address)) Check the correct network ports are open, see Router required open port numbers to run a Continuum system Check the site fits within the compatibility matrix, see Software and Firmware compatibility matrix for older versions of I/NET, Vista, Andover Continuum, Satchwell Sigma, I/A Series, and StruxureWare Building Operation Check there is only a single Network Card enabled on the CyberStation  For a second generation NetController (NC2, ACX57, CX9702, bCX) Check the web page can be accessed, if it can then double check the network settings. Connect a temporary single user Continuum laptop to the controller directly, manually reset the IP address and bring the controller online (using 169.254.1 Subnet). If this operates correctly then controller fault is eliminated. If the controller is not faulty then the network and/or the Continuum installations will need to be checked. Addendum for first generation controllers: Attach to the controller via hyperterminal to determine it's perspective and to verify the IP address, ACCNetID, Subnet Mask, Default Router. You can also verify if the netcontroller lists the Workstation as a controller indicating it can see the workstation. If not, perform a teach from the Workstation.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue During certain situations, it may be required to remove and re-install PCT to address software conflicts with other software applications. While trying to remove/install PCT you may receive an error preventing you from completing the installation. The setup had detected that no version of SBO Project Configuration Tool is installed.  The specific command-line options require that the application be installed to continue. The setup will now terminate. Error: -1603 Fatal error during installation. Consult Windows Installer help(Msi.chm)or MSDN for more information. Error 1722. There is a problem with this Windows Installer... Product Line EcoStruxure Building Operation Environment Client versions (64 Bit Only): Editions: Pro, Home, Enterprise Windows 10 Windows 8.1 Windows 8 Windows 7       Server versions (64 Bit Only): Editions: Standard, Enterprise Server 2008 R2 Server 2012 Server 2012 R2  PCT versions (64 Bit OS Only): SBO Project Configuration Tool v 1.0.0.487 - SmartStruxure Solution - Software SBO Project Configuration Tool v 1.0.0.510 - SmartStruxure Solution - Software SBO Project Configuration Tool v 1.1.0.47 - SmartStruxure Solution - Software SBO Project Configuration Tool v 1.1.1.49 - SmartStruxure Solution - Software SBO Project Configuration Tool v 1.1.2.57 - SmartStruxure Solution - Software Cause In order to get past a possible installation loop, you will need to locate and delete the following Windows registry key: [HKEY_CLASSES_ROOT\Installer\Products\B2A4F0AEC8BB0E2438706F07E2E2560B] Resolution Note: Always make a backup of your registry before making any modifications.   Run regedit.exe Locate/Search: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\B2A4F0AEC8BB0E2438706F07E2E2560B Delete Registry Key entry: B2A4F0AEC8BB0E2438706F07E2E2560B  

Issue Support for OPC or DDE integration with EcoStruxure Building Operation Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Premium Cause The OPC Server is a software program that converts hardware communication protocol into the OPC protocol. The OPC client software is any program that needs to connect to the hardware. The OPC client uses the OPC server to get data from or send commands to the hardware. Resolution Neither the OPC server nor the DDE configuration is supported at this time. There is not currently a roadmap for direct OPC client or server capability within the EcoStruxure Building Operation. To avoid problems with OPC Integration (and lose a project), there are two options for OPC integeration: It is possibe to use a converter to convert OPC to/from one of EBO supported protocols.  For example, use a 3rd party software to translate all the OPC points into BACnet Objects, “OPC Server -> BACnet Server”, or translate all EBO BACnet points to OPC. Perhaps one of the software programs below will be of benefit. Take into consideration what specifically will the ES be doing. If it is exchanging point values then it should work fine. Kepware Matrikon SCADA engine Note: These are 3rd party products that are not supported by Shneider Electric.    Use a SmartConnector Extension to be a middleware between EBO and OPC cilent or server. Check available extenstions at Exchange shop and SmartConnector Server and refer to EBO SmartDriver and Smart Connector KB article for more information.

Issue Building Operation Server backup set is incompatible for restore. "Importing Backup Set" "Backup set is of a different server type" Product Line EcoStruxure Building Operation Environment Automation server (AS) Enterprise server (ES)  Cause The backup set is for a different server type (version). Determine the server type from the .xbk file to determine which server version will allow a restore. Resolution The quickest method is to run the following tool SBO xbk Analyzer - Communities (se.com) and open the backup (xbk).  It will identify the  File name Controller Type Version / Serial Number Time and type of backup.  i.e., Contents. Config only, Events and Trends, etc. And much more.  See the link above or the Help topic on the tool for further information   Alternative methods are provided below:    The backup set contains information in the compressed .xbk file that can be retrieved this way ... Make a copy of the backup set as a precaution for safety reasons On the copy, for AS change the file extension from .xbk to .zip. For ES change to .tar Use a tool such as 7zip to decompress the file Look for a file by the name x.x.x.xxxx.serverrevision (i.e. 1.3.0.4602.serverrevision) This is the revision that the backup set was created at.    The Backup set can only be restored into a server running this revision.   Look for a file by the name xxxxxxxx-xxxxxx.backuptime This is the date/time when the backup set was created.   Look for a file by the name Automation/Enterprise.servertype This indicates whether the backup set is for AS or ES   Look for a file by the name xxxxxxxxxxxxx.servername This is the name of the server when the backup set was created     Version 1.5 and above There is a file by the name TDxxxxxxxxx.serverserialnr This is the Serial Number of the server.  

Issue Webhelp and the Technical Reference Guide supply information for using the AS-P/B DHCP server option, however, a number of relevant questions have not been answered. Product Line EcoStruxture Building Operation Environment Building Operation Automation Server Premium (AS-P 0.62 hardware) Building Operation Automation Server Bundled (AS-B) Building Operation SmartX IP Multi-purpose Controller (MP-X) Building Operation SmartX IP Room Controller (RP-C) Building Operation SmartX Controller IP-IO Series Cause There are typically a number of options to configure DHCP servers, but since the DHCP server included with the AS-P/B is very basic and NOT configurable, it's important to understand which options are and are not available. Resolution Webhelp has some helpful information about the DHCP Server Options. The AS-P/Bs built-in DHCP server assigns unrouted IP addresses within the range of addresses from 10.110.210.2 to 10.110.210.254. This was developed to allow for a quick configuration of a private MP-X/RP-C network. The AS-P/B DHCP server can be disabled and another DHCP server can be used. Here is a list of other questions and answers that may come up based on typical options in other DHCP servers: Can the scope of the IP range be configured? There is no way to configure or limit the range of the standard IP address range or to have multiple scopes. Can IP exceptions be configured? There is no configuration option to prevent the AS-P/B DHCP server from assigning a specific IP address. The AS-P/B DHCP server is unaware of static IP addresses, so if a switch or other device has a static IP set in the 10.110.210.2 to 10.110.210.254 range, you run the risk of having the AS-P/B DHCP server assign an IP address twice which can cause a number of issues. Can a Default gateway be configured? Not configurable Can a Subnet mask be configured? Not configurable Is IP6 supported? No Can lease types be configured? No Can multiple DHCP servers be installed on the private LAN? No Should MP-X/RP-C IP level devices only be hosted within the private AS-P/B network? Most site IT departments prefer that the BAS networks be isolated, however, if the network switch (Not the AS-P/B) is used for assigning DHCP IP addresses, it could hand out addresses to the AS-P/B and the MP-X/RP-C devices if they are on the same subnet. A managed (RSTP Enabled) switch can reside as a client to the AS-P/B. This is due to how the Private DHCP option is advertised. On-site IT departments may not want the switch on the customer's LAN so it is placed in the private AS-P/B network. Does the AS-P/B DHCP server assign addresses to 3rd party devices? Yes, if the 3rd party device supports this. This would be a configurable option in the device.

Issue Instruction on how to use your Entitlement to rehost Vista 5 License onto a new host computer or dongle. Product Line TAC Vista Environment Vista 5 Dongle Host ID Flexnet Licensing Entitlement Vista Licensing website Cause Limited documentation exists for how to properly rehost a Vista license on the Vista licensing website Resolution NOTE: Please remember that 5.0.X license files are not backwards compatible with versions of Vista 5.1.X. If your current license files are 5.0.X you must install 5.0.3 or earlier to properly rehost your license. Log onto https://schneider-electric.flexnetoperations.com and enter your Entitlement or Activation ID. To obtain an unknown ID, follow instructions in Lost license Entitlement ID Vista 5.x. In the top corner of the Home Page Select LICENSE SUPPORT and List Licenses This Entitlements license(s) will be listed. Select the License you wish to rehost by checking the Tick box located just left of the License. In the Action Menu, Select Rehost. Select Add New Host. From the Server Host Dropdown, select either ETHERNET (MAC address) or VENDOR DEFINED (Dongle) depending on your site. Enter the Mac address or Dongle ID to be used in the textbox *note that a Dongle ID must be entered as "TAC_HL_ID=##########" Select OK The New Server Hosts will now be populated with the correct Host ID. Click Next. Select Verify to verify the Host ID is valid Select Rehost to generate the new License. From the main page, select the License you wish to retrieve by checking the Tickbox located just left of the License. Select View and Save To File or Email license to obtain the .lic file. It may be a good idea to compare the old .lic file with the new .lic file in Notepad to ensure they contain the same features. It is possible that the site license was a combined license generated from multiple Entitlements. If this is the case, repeat the steps above for each Entitlement then follow instructions in Manually Consolidating License Files.

Issue Changing the Automation Server HTTP / HTTPS ports, 1.3 or higher. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Cause There is a need to change the Automation Server's HTTP and/or HTTPS ports from the default ports of 80 (HTTP) and 443 (HTTPS). Resolution The HTTP / HTTPS ports of the Automation Server can be changed from Struxureware/EcoStruxure Building Operation WebStation, requires SBO/EBO V1.3 or higher.  From a web browser*, connect and log on to the Automation Server. After you have logged on, click on the 'Account menu' near the top right corner: EBO 4.0.3 or higher,  From the "Options" select 'Setting'. From the network tab, you can change the HTTP / HTTPS ports.    EBO V4.0.2 or lower, From the "Options" select 'Device Configuration'.   The TCP/IP configuration page should appear. From here, you can change the HTTP / HTTPS ports.       3. Perform a Warm Start on the Automation Server to apply the HTTP / HTTPS port changes to the server.     * Check supported web browsers for Struxureware/EcoStruxure Building Operation at the WebStation specification sheet, make sure to select the correct SBO/EBO version: WebStation (se.com)     Firefox 4 or later (32-bit)

Issue Where can information on programming and configuring the AC256 line of controllers be found.  Environment AC256 AC8 AC4+4 Cause Although the AC256 line of controllers has been discontinued, there are many live systems still in existence which need to be supported. Resolution The AC256/AC8 Configuration and Programming Student Guide can be found here.

Issue An update from 1.94 to 1.94 SP1 will generate an "Installation error! Microsoft ODBC SQL Server Driver SQL Server Implicit conversion from data type datetime to int is not allowed. Use the CONVERT function to run this query." Product Line Andover Continuum Environment Continuum Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause A column in the db doesn't get converted properly SQL Server Implicit conversion from data type datetime to int is not allowed Use the CONVERT function to run this query. Resolution To correct this issue apply the following hotfix AFTER installing 1.94 SP1 but BEFORE running the database update Hotfix for DataBase Update Error

Issue WebClient most common installation problems Product Line Andover Continuum Environment Continuum webClient Server Microsoft IIS Microsoft .NET Framework Cause WebClient is not functioning properly. Troubleshooting steps are required. Resolution Below are some of the more common problems that Technical Support runs into when troubleshooting a WebClient installation. Microsoft DCOM settings (Manually setting up DCOM was needed prior to version 2.0) This is the most common problem that PSS runs into. There are two areas that these settings need to be set in are, “Access Permissions” and “Launch and Activation permissions”. Incorrect DCom settings in WebClient will cause many different problems. It could cause problems with logging into the system, opening graphics, seeing the Active Alarm view, etc… The users that should be in there are below for Windows 2000 IIS and Windows XP IIS servers: INTERACTIVE SYSTEM ComputerName\IUSR_ComputerName (Internet guest account) ComputerName\IWAM_ComputerName (Launch IIS process account) ComputerName\ASPNET (ASP.NET) Additionally for Windows 2003 IIS servers this additional user is needed: ComputerName\NETWORK_SERVICE To help pinpoint the DCOM permission that is not set properly, consult the steps at Identify which DCOM permission are causing DCOM errors when trying to use WebClient. Microsoft .Net Frame work Zone Permissions This is another one of the more common problems in WebClient installs. Not setting the .Net Zone permissions correctly will cause problems with opening schedules in the WebClient browser machines. The .Net zone permissions has to be set on each client browser. See the section in the WebClient install guide on setting the .Net Zone permissions. Microsoft .Net Framework is installed before the IIS is installed If .Net is installed prior to IIS you will see problems with logging into the system, editors may not work, schedules will not be able to be opened. If there is any doubt to whether or not .Net was install before the IIS then open a Windows command prompt and run the below commands. For Windows 2000 Professional it is: c:\WinNT\Microsoft.NET\Framework\v1.1.4322\aspnet_regiis.exe -i For Windows XP Professional, Windows Server 2003 it is: c:\windows\Microsoft.NET\Framework\v1.1.4322\aspnet_regiis.exe -i For Windows10/Windows7/Server2003 it is: c:\Windows\Microsoft.NET\Framework\v2.05.50727\aspnet_regiis.exe -i Also, Windows10/Windows7/Server2003 using 1.94 SP1 and greater, .net 4.x is used  c:\Windows\Microsoft.NET\Framework\v4.0.30319\aspnet_regiis.exe -i Run both 2 and 4 commands  Microsoft .Net 2.0 This is not supported until V1.74 and will cause problems with WebClient. You will see problems with reports, schedules on earlier versions. SQL Authentication methods with WebClient The only authentication method for SQL server that WebClient supports is SQL Server and Windows. Due to the methods we use to access data in the SQL database with WebClient the authentication must be set this way. Internet Information Server Secure Sockets Layer (IIS SSL) Currently using SSL with WebClient is not supported in versions prior to V1.74. Remote installs of WebClient due to underlying Microsoft Security a WebClient cannot be installed through any kind of remote terminal services, or RDP. If the system is installed through remote services there will be security problems with accessing WebClient. The correction to these problems is to be directly on the WebClient / IIS machine and uninstall all the WebClient apps, Microsoft .Net, and Microsoft IIS then re-install the applications per our instructions while directly on the WebClient machine. Remote reboots of a WebClient IIS server If you use a remote terminal service and reboot and log on to an IIS server running WebClient you will run into problems with logging into WebClient. (webclient is unavailable error) If using VMWare with 2.0 and above, use the VMWare Open console feature Multiple Network cards in the IIS server Using multiple network interface cards in an IIS server is not supported. Doing this will cause problems with opening graphics through WebClient. Installation of files on the Client browsing machines The first time WebClient is accessed through a browser, either in new installs or upgrades, files need to be installed on that client browser machine. You will need to be logged in with a Windows user that has the permissions to install software. Install of WebClient on the IIS computer while virus scan software is running. Make sure that when installing WebClient, either new installs or upgrades, that any virus scan software is disabled. In some instances virus scan software has caused problems with WebClient installs or upgrades. "&" characters in names of objects Ampersands are special characters in web browsing and should not be used in anything in Continuum that the WebClient browser will have access to. Some of the problems that have been seen are alarms not showing up in the Active Alarm view and not being able to add areas to personnel objects. Setting up WebClient graphics Once WebClient is installed on the IIS server you need to make sure you open CyberStation Pinpoint and set the “Web Locations” for your graphics sharing. If you do not set this you will not be able to access graphics through WebClient. When these are set incorrectly you will see a red “X” next to the path. Ports used in WebClient Until V1.74 we only support the use of Port 80 in WebClient. CyberStation on the IIS WebClient server. In order for WebClient to function properly the CyberStation that is installed as part of the WebClient install on the IIS server must be running. You do not need to be logged on to the CyberStation it just needs to be running. WebClient graphics and firewalls Prior to 1.73 there were some special installation considerations when dealing with customers that had browsing machines both inside and outside a firewall. In the 1.73 WebClient there is no special installation/configuration that needs to be done. The system can be set up as if all the browsers are on the local network. Renaming or changing the Domain of the IIS Server after IIS is installed Renaming or changing the Domain that the IIS server was initially installed with will cause problems with IIS which in turn will cause problems with WebClient. If this has to be done then you will need to uninstall webclient before name change and then re-install webclient. Directory Browsing setting for WebClient graphics In some instances where the Windows security on the IIS server is restrictive you will need to add “Directory Browsing” to the NewGraphicsFiles share in the web site configuration on the IIS Server. In webclient 2.0 and greater, directory browsing is configured during the installation. Using underscores or hyphens in the name of the IIS Server This will cause problems with the operation of WebClient because those characters are special characters in the application.