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Building Automation Knowledge Base

Issue The room controller is replaced on-site, and you need to copy the same configuration of the faulty Controller. Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment Building Operation Workstation Building Operation Automation Server SSL SE8000 SSL SE7000 Cause The wrong file format might have been used Resolution This Video explains detailed steps to copy the configuration to a new or a replacement controller: Please note that the older controller will probably have an older firmware version, and thus, you might have to downgrade the new controller to the same version. Also, note you can’t downgrade to below 2.0.0. If the older controller has a version before 2.0.0, this solution will not work and will have to configure the new one manually. Only After the configuration has been transferred successfully you can upgrade the controller to a new firmware version.

Issue Does Niagara R2, G3 (AX), and N4 support IPv6? Product Line TAC IA Series Environment I/A Series R2 I/A Series G3 (AX) I/A Series N4 Cause Network planning questions from an end customer's IT department Resolution Niagara R2 does not support IPv6 (by design). Niagara G3 version 3.5 supports IPv6 but only on Windows-based platforms like an Enterprise Network Server or a soft Jace. Niagara G3 version 3.6 added support for IPv6 in embedded platforms like the ENC-520-2 and ENC-410-1. Hotspot JVM required. It is not supported by the J9 platform. Niagara N4 supports IPv6

Issue A new feature in EBO 3.2.X where the value is grayed out when the binding on the priority of a BACnet object matches the BACnet Default priority level Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Cause Missing Release note documentation about the new feature added to EBO 3.2.X. Resolution In EBO versions prior to 3.2.X, when a bind in Priority matches the Default BACnet Write Priority, the values can be changed without forcing. From EBO 3.2.X, users need to force the value, let it change, and then un-force it. The following screenshots show this feature in more detail. The following image shows the Default BACnet write priority has been set to 16. Now, for example, if a program output is bound to Priority 16 of an analog value: The value property would be greyed out and has to be forced if changes are needed. This is a new feature in EBO 3.2.X which is not mentioned in the Release Notes documentation. Hint: A defect # 45570 has been documented in Release Notes 3.2.X about “Webstation - BACnet analog value's value property is not greyed out when there is a bind to the default priority.”. This issue has been fixed in EBO 4.0.X.

Issue The automation server password policy is grayed out making it unavailable to make configuration changes. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Workstation Building Operation Automation Server Premium Cause When an Automation Server is attached to an Enterprise Server, all of the password policy configurations are inherited from the enterprise server. Therefore the AS settings cannot be changed. Resolution The password policies of the Automation Server must be administered from the ES when it is connected to an Enterprise Server. In order to make changes to the password policy settings in the Automation Server directly, it must be detached from the Enterprise Server. Note: For EBO V 1.9.X and lower, the password policy settings can be located under Control Panel > Security and Communication > Security settings area. For EBO 2.0.X and higher, the password policy settings can be located under Control Panel > Security and Communication > Password policy.

Issue Xenta OP menu items: Status, Sub menu, Week chart, Holiday chart, Alarm, Access Code, Edit Access Code, Date and Time, Daylight Saving have defined Access Levels: Low Level Medium Level High Level Accessing the medium or high-level menu items requires a password. What is the default password and how can they be changed? What if the passwords have been lost? Product Line TAC Vista Environment Menta Xenta Controllers Xenta OP Cause Accessing the medium or high-level menu items requires a password. Resolution The default password for accessing medium level menu items is: 1111 The default password for accessing high-level menu items is: 2222 These can be changed via the Xenta OP only provided the "Edit Access Code" menu item is present in the OP Tree. Downloading the controller may reset the access level passwords back to the default.

Issue Creating an email notification within Access Expert can be challenging if the correct steps are not followed. Product Line EcoStruxure Access Expert Environment Access Expert Premise Software Cause If you don't follow specific steps, email notifications can be very difficult to write. Following the steps below, you can use pre-canned expressions which help to automate your notifications based on specific parameters. Resolution *Note* though you can add the Expressions tab by customizing the ribbon, no expressions can be found or used without following the process below. If you need to edit the notification to add more parameters then you will need to create a new template as editing an existing one will not expose the expressions. Trigger an event or alarm for what you would like a notification on. Right-click on the event or alarm in Event Viewer or Live Monitoring and select Add Email Template This will open up the template editor for you where you then will be able to select the necessary expressions based on your needs Type the email message you would like to receive when the alarm triggers, click save Type in the name you would like to use for the template and what you would like in the subject line of the notification you receive Click on Alarm Actions, Add Alarm Action, and then Notification Within the next dialogue box: Create a label for the notification Check the box next to "Send Email" Select the appropriate template Select Add Recipient Type in the name of the recipients you would like to receive the notification Click Save

Issue After installing the Niagara AX Serial Tunnel client, the service fails to start and Windows displays the following error: Could not start the NiagaraAX Serial Tunnel service on the Local Computer. Error 1068: The dependency service or group failed to start. Product Line TAC IA Series Environment I/A Series G3 ENC I/A Series G3 Enterprise Server Microsoft Windows operating systems (any) Cause The selected, virtual COM port is in use by another application or is in conflict with another service running on the Windows host computer. Resolution Modify the COM port used by the Serial Tunnel Client. On the Windows host, go to Control Panel and double-click Niagara AX Serial Tunneling. Change the Serial Port to another selection that is not being used by other applications or services and click OK (see below). Reboot the computer

Issue WorkPlace Tech application was created with constant tags for writing test values to the application. After uploading a previously downloaded application that contains constant tags with a [NA] value, none of those constant tags are drawn on the regenerated application drawing. Product Line TAC IA Series Environment I/A Series WorkPlace Tech Tool version 4.x (any release) I/A Series WorkPlace Tech Tool version 5.x.x (any release) Cause The default input value for any unused control object input is a value of [NA]. Since all unused inputs have the implied [NA] constant, they are not drawn on a regenerated WorkPlace Tech application drawing. Resolution This action is by design. By design, a constant tag can be added to any previously unused control object input and a value written to the controller via that constant tag using the Write to Ram function. When adding constant tags to inputs, it is not necessary to recompile and download the application unless you desire that the new "Non-NA" value be saved in the application hex file. With this in mind, remember that constant values are written to an installed application using the "Write to Ram" function will be lost when the controller is rebooted.

Issue Resource Advisor platform, which serves as a repository for water, gas, and electric invoices, enabling customers to focus on evaluating metered data. Assisting organizations that are committed to sustainability. Setup information. Product Line EcoStruxure Building Operation, EcoStruxure Resource Advisor Environment Building Operation Automation Server Premium Building Operation Enterprise Central Building Operation Enterprise Server Cause Information on setting up Resource Advisor is not available for download Resolution Click this link for an overview of Resource Advisor. Attached is a more detailed document including EBO Setup Guide and links for additional Resource Advisor information.

Issue The file linked below details a model of the MicroNet sensors with carbon dioxide sensing. Are these available for purchase? MN-Sxxx CO2 sensors Product Line TAC IA Series Environment I/A Series MN-Sx sensors Cause Sales literature with reference to Schneider-Electric Resolution The MicroNet sensor models with carbon dioxide are a product of another company - Barcol-Air. The standard MicroNet sensors from Schneider-Electric were modified by Barcol-Air to include carbon dioxide sensing. Visit http://www.barcol-air.nl for more information. In the United States, contact Alpha Controls and Services to order these sensor models. Alpha Controls & Services 4104 Charles Street Rockford, IL 61108 Office: 815-227-4000 www.alphaacs.com

Issue While Continuum controllers and EcoStruxure controllers do not utilize Power over Ethernet (POE), can plugging in a Continuum or EcoStruxure controller into a POE switch damage either the POE port or the controller? Product Line Andover Continuum, EcoStruxure Building Operation Environment PoE Ethernet Cause Controllers must be installed on a subnet served by a POE switch. Resolution According to the IEEE standard, a POE switch shall determine if the connected device is POE capable before turning on the power. The detection if a connected unit is POE capable is done by measuring the resistance between the pair #2 - #3 and pairs #1 - #4. On a POE capable unit the resistance is 25kohm, with some tolerance. If it is lower or higher it is not considered to be POE capable. As there are no Continuum or EcoStruxure ethernet controllers that apply a 25K ohm load, a properly functioning switch port will not enable PoE power and the device will not be damaged. Find information on the PoE standard in the Fundamentals of Power Over Internet (PoE) PDF

Issue Using BQL query to extract data from a G3 station How to display data from the BMS system on their custom / third party application. Environment I/A Series G3 Cause A requirement to display data from the BMS system on their custom application. Resolution You can query for data using a BQL (Baja Query Language) query. The Baja Query Language (BQL) is an SQL-like query language that provides a mechanism for identifying various sets of data. It provides an ad hoc way to search for data based on some criteria. 3rd party applications which is capable of running a web query can be used to query data from a G3 station. One such application is Microsoft Excel. The Niagara BQL Query Examples PDF provides several examples of BQL queries as well as an example of using Excel web query. Most data in a station can be queried including point values etc. For detailed description of BQL usage, refer to the Niagara Help in Workbench ( as shown below).

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue A Jace8000 requires a factory reset via installation clean distribution file but a current backup of the station is not available and the Jace is not communicating via platform or station connection. Product Line TAC IA Series Environment Jace 8000 Cause No current .dist or .bog of the Jace is available. If the Jace has to be reset to factory condition, all data is lost. Resolution If the Jace8000 is running N4, then utilize the USB port to make a backup to a USB stick per the Jace8000 Backup and Restore Guide. If the Jace8000 is configured for AX, the USB backup is not available, an attempt to transfer the station using a File Transfer Protocol utility can be attempted. Connect to the Jace via serial shell using Putty or a similar program, refer to the System Shell section of the Jace8000 Install and Startup Guide for details. Once the System Shell menu is displayed, enter 4 to select Enable/Disable SSH/SFTP. When prompted enter a port number, 22 is typically used for this purpose Using the FTP utility, connect to the Jace. The following screenshot shows the settings when using FileZilla to do this. Enter the IP address of the Jace, the platform user name and password and the port number you enabled in the Jace and click on Quickconnect. On the Local site (your PC), navigate to C:\Users\your username\Niagar4\stations On the Jace side navigate to /home/niagara/stations Transfer the station folder from the Jace to the Local site.

Issue When the Vista export file is converted using the Vista conversion to an EBO Server the Xenta devices are created with an empty application. Product Line TAC Vista, EcoStruxure Building Operation Environment Vista Conversion tool Cause The user name that was used to log into Vista Database to run the Database export does not have full access to the Xenta devices Function Block Program. Resolution Log in with the System user that has full access to the Vista Database and export the database for the conversion tool to use.

Issue When trying to embed a website in an N4 Px view, the site renders in Workbench but not in most browsers displaying this error in the browser's developer console; Product Line TAC IA Series Environment I/A Series N4 Workbench Web Browsers, Chrome, Firefox, Edge, Internet Explorer Cause Most major browsers no longer support NPAPI/Java plugins. Oracle has stated they would remove it in JDK 9 and from Java entirely. The N4 WebBrowser object under the workbench pallet requires Java to work correctly. That is why it only works in the Workbench environment, Internet Explorer, and older Oracle Java platforms. Resolution When using the WebBrowser object in Niagara N4. Viewing in the Browser Preview Mode or in an actual browser that doesn't support the Java plugin, the embedded site will not render. The only solution is to use Internet Explorer or the Web Launcher application detailed in the attached document to view the Px. For more information, refer to the Niagara Web Launcher - Niagara Java-based Web Clients Guide PDF

Issue The Alarm Priority does not display the correct value (110) in the Alarm View or Event View when the Alarm is in the "Alarm" state and displays 100 Value instead. It displays correctly in the Alarm view when the alarm state is "Acknowledged" or "Reset", and it displays correctly in the Event view when the alarm state is "Reset Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Automation Server Building Operation Enterprise Server Cause Incorrect configuration Resolution There is an"Alarm decorator override" that seems to override the priority for the alarm If in alarm state and priority is 110, then the priority is overridden to 100 as configured in the alarm decorator object Removing the override in the decoration will resolve this issue

Issue For various reasons it may sometimes be desirable to have the system display the raw bitstream of a card. Here is the configuration needed to accomplish it. Product Line Security Expert Environment Security Expert Controller Security Expert Server Cause Guidance is needed on how to make a Security Expert system display the actual raw bitstream of a Wiegand card. Resolution Configure the reader's format for Custom Credential Make sure the card presented at the reader will not result in valid access granted transaction, e.g. by temporarily removing that user's access to the door. As seen in the image below, the system will display the format of the card (i.e. 37-Bit), followed by the actual Raw bitstream, for all invalid access transactions. If the system is able to decode the card, it also appends the decoded info in parentheses right after the raw bitstream, which can also be very useful.

Issue The system will not execute an unlock latched command on a door if the door is in the middle of processing a Request to Exit (REX) transaction. (Client/Server 4.3.308.52 Controller 2.08.1247) The entry on the Status page below, indicates the system processed the 'unlock latched' command, but left the door in its current state. This can be problematic when attempting to 'unlock latched' a busy high REX traffic door. Product Line Security Expert Environment Security Expert Controller Cause Firmware issue to be addressed in a future release. Resolution The workaround for this issue is to create a Programmable Function to perform the 'unlock latched' when the REX is not active. 1) Make a Virtual Output. 2) Set the Virtual Output's Activation Time to 1 second 3) Create a Programmable Function with the following settings: Type: Door control Door function mode: 2 - Follow pulse on output Door control mode: 1 - Latch door unlock Output to check: The virtual output created in step 1) Door to control: The high REX traffic door you wish to 'unlock latched' Note: Workaround works for native Security Expert door, do not work for INET transitioned door, a possible solution for INET transitioned door is to convert it to native Security Expert door.

Issue IP Controller is getting incorrect overrides at Priority 16. The room control unit is writing to Priority 16 which is then writing to multiple setpoints with a zero (0) value in the function block program, causing programming to fail. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Automation Server Cause Even though priority 16 and the Value can sometimes be synonymous, they are still separate Objects The room control unit is writing to Priority 16 AND the Value has been set to Zero. The value is set to 0 Writing directly to priority 16 from the room control unit Resolution The best practice would be to: Bind to the Value Object from the room control unit and also set the retain level under Value rather than biding to and setting Retain level on Priority 16

Issue Unable to determine why Users are being denied access at doors. Reviewing events shows that the Users are being denied access due to an Access Level that is not even configured to allow access to that door. User [UN1] Door not allowed [DR2] Using Access Level [AL1] Product Line EcoStruxure Security Expert Environment Security Expert Cause The user has no valid access levels for this door. Resolution The event showing like this is a side product of how access is validated. When a user badges at a reader, the card is first matched to a User record. Each of that user's access levels is then checked, from top to bottom, until either one is found to have access to the door, or all are checked and none have access to the door. If a valid access level is found then that is the access level shown in the Granted entry/exit event. If the user has only one access level and it is not valid for this door, the event will appear to be correct as that will be the access level name shown in the Door not allowed event. If the user has multiple access levels and none of them allow access to the door then the Door not allowed event shows the name of the last access level checked, which in all cases is the one from the bottom of the user's list of access levels.

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