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Unable to 'unlock latched' a door while REX operation is in progress

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Unable to 'unlock latched' a door while REX operation is in progress

Captain AbeMeran Captain
‎2022-04-04 01:14 PM

Last Updated: Janeway PeterEdvik Janeway ‎2022-05-17 02:07 AM

Issue

The system will not execute an unlock latched command on a door if the door is in the middle of processing a Request to Exit (REX) transaction.  (Client/Server 4.3.308.52    Controller 2.08.1247)

The entry on the Status page below, indicates the system processed the 'unlock latched' command, but left the door in its current state.

2022-04-04_13-05-39.jpg

This can be problematic when attempting to 'unlock latched' a busy high REX traffic door.

Product Line

Security Expert

Environment

Security Expert Controller

Cause

Firmware issue to be addressed in a future release.

Resolution

The workaround for this issue is to create a Programmable Function to perform the 'unlock latched' when the REX is not active.

 

1) Make a Virtual Output.

2) Set the Virtual Output's Activation Time to 1 second

3) Create a Programmable Function with the following settings:

 

            Type:                              Door control

            Door function mode:    2 - Follow pulse on output

            Door control mode:      1 - Latch door unlock

            Output to check:           The virtual output created in step 1)

            Door to control:            The high REX traffic door you wish to 'unlock latched'

 

Note:

Workaround works for native Security Expert door, do not work for INET transitioned door, a possible solution for INET transitioned door is to convert it to native Security Expert door.

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  • AbeMeran22
  • busy
  • DavidKendrick22
  • door
  • exit
  • high
  • latched
  • request
  • REX
  • traffic
  • unlock
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