Building Automation Knowledge Base

Issue Error "Invalid Server Type" when attempting to log into the Project Configuration Server (PCS) Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation 1.5 and newer Cause Attempting to log into the Enterprise Server IP and Port address with Workstation for Projects Resolution Ensure that the Project Configuration Server is installed. Open Software Administrator and check that the Project Configuration Server tab is shown. If not then the server has not been installed. Install this first When using Workstation for Projects, make sure you use the correct port setting (HTTP or HTTPS) as defined in the Software Administrator

Issue CE Declaration of Conformity Certificate for manufactured cables for interconnecting EBO modules. Product Line EcoStruxure Building Operation Environment Cabling Cause No CE Declaration of Conformity available for the SXWSCABLE10001 and SXWSCABLE10002 that connects EcoStruxure Building Operation AS-P and IO modules when fitted for example: when modules need to be mounted on separate DIN rails. Resolution CE Declaration of Conformity certificate is not required for an item e.g. premanufactured interconnecting wiring that has no functionality or is inert to the operation of the system.  Europe – CE Marking In general, CE Marking Directives are aimed at products, not at components, although there are some exceptions. Wire and cable products are one of those exceptions that stand out. On its own, wire or cable has no defined use or application, in that it must be built into something to be useful.

Issue Can Security Expert support cards with 128-bit data length format. Product Line Security Expert Environment Security Expert Server Security Expert Controller Security Expert Smartcard Reader Cause Using a Custom Format configuration, Security Expert supports any card length that the reader can read. The card length is selected through the Data Format field with the following values. 16 Bit Data – each site code and each card number must be less than or equal to 16 bits respectively. 32 Bit Data – each site code and each card number must be less than or equal to 32 bits respectively. Raw Data – each site code or each card number is greater than 32 bits. There is no limit to how large this can be. Resolution On the Controllers Custom Reader Format tab select Raw Data as the Data Format. Card Data Format

Issue Security Expert and Security Expert Data Sync Service are running and operational. After a while, the Data Sync Service stops synchronizing. Reviewing the Data Sync Service log file indicates that the connection was lost and that the operator username or password are incorrect. [WARN ] [0 ] - Failed to get Operator where ID = 6. Error Code: 8 (Connection lost/not logged on) [ERROR] [0 ] - Incorrect username or password, or the operator does not have access. Error Code: 0 (Error). Restarting the entire system or the Security Expert Data Service resolves the problem. Product Line Security Expert Environment Multiple Security Expert Clients Security Expert Data Sync Service Cause The number of concurrent clients has exceeded the licensed limit.   The Data Sync Service will make a connection each time it synchronizes and then close that connection when finished. If there are no client licenses available for it to use when attempting to connect then it will fail and present the following events in the log file. [INFO ] [0 ] - Verifying product license information... [WARN ] [0 ] - Failed to get Operator where ID = 6. Error Code: 8 (Connection lost/not logged on) [ERROR] [0 ] - Incorrect username or password, or the operator does not have access. Error Code: 0 (Error). [INFO ] [0 ] - Next sync will begin at 24/07/2019 9:42:59 AM Each Security Expert Client connection will take up a client license. If the SSN is enabled for three concurrent client connections this will allow for two Security Expert Clients and one Data Sync Service. Resolution Purchase more client licenses (SX-CLNT) for the sites SSN. Ensure that no more than [one less than the maximum concurrent clients number] Security Expert Clients are running when the Data Sync Service is also running.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue PCT does not run properly following installation. Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Cause Certain environmental settings may need to be adjusted in order to successfully install PCT. These settings are not described in the Project Configuration Reference Guide. Resolution If you have issues successfully running PCT after installation, check the following items: Enable Virtual Hardware Acceleration in BIOS Use this tool to check if virtual hardware acceleration is already enabled on your PC: Intel: https://www-ssl.intel.com/content/www/us/en/support/processors/processor-utilities-and-programs/intel-processor-identification-utility.html AMD: https://support.amd.com/en-us/search/utilities?k=virtualization Disable all Ethernet Adapters except the one in use (Only applies to Server Mode): It may be necessary to check Windows Device Manager for hidden network adapters Disable the Windows firewall Disable Anti-Virus Software A true local account may be needed to install and/or run PCT due to Group Policy or other factors. Use Run as Administrator for both installing and running PCT Note: You can right-click the PCT icon, open properties, select the “Compatibility” tab, and check the box “Run this program as an administrator” Test PCT by opening up the software application, creating a project, creating a server, and opening it up in WorkStation If PCT opens and works then enable Windows firewall and Anti-Virus program. - User may need to allow PCT in Windows firewall and PCT utilize port 9091 as default. - User may need to add exceptions within Anti-Virus software settings. We recommend installing Microsoft Fix 50410 to prefer IPv4 over IPv6. This software can be found here: - https://support.microsoft.com/en-us/kb/929852 - Choose the following download: Prefer IPv4 over IPv6 in prefix policies.

Issue Need the ability to identify controllers on a network and in a database Product Line Andover Continuum Environment Continuum Infinet Bacnet Cause Controllers have an internal model type number reference that can be used to identify which controller is in use on a system Resolution Here's a list of most of the Continuum controller types and their associated numbers Network Controllers Types 9001 1 9200 6 8000 7 9300 18 AC256P 19 9400 22 9410 32 9900 42 9940 44 9924 50 b4920 52 9702 53 bCX9640 55 bCX4000 56 bCX4040 58 9680 61 5720 63 5740 65   Infinity Controller Types 800 2 810 3 850 4 851 5 853 7 890 8 700 9 891 10 892 11 920 13 780 19 865 23 866 24 867 25 701 28 781 29 i2850 40 i2851 41 i2853 42 i2865 43 i2866 44 i2867 45 i2920 46 i2800 47 i2804 48 i2810 49 i2814 50 i2608 51 i2616 52 i2624 53 i2885 54 i2886 55 i2887 56 i2888 57 i2889 58   Bacnet B3 Controller Types b3850 59 b3851 60 b3852 61 b3853 62 b3920 63 b3865 64 b3866 65 b3867 66 b3885 67 b3800 68 b3804 69 b3810 70 b3814 71 b3608 72 b3624 73 b3887 74

Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue Are there restrictions on the location of the SP-C on the RS-485 bus? Product Line Security Expert Environment Security Expert Controller (SP-C, SP-AC1, SP-ACX, SP-C-WEB) Security Expert Expander Modules Cause The SP-C Installation Manual shows the SP-C as the first device in a standard network communication connection.  Locating the Security Expert controller in the middle of the RS-485 bus will reduce the amount of cable required. Resolution You can put the controller in any position on the RS-485 chain. Ensure you use the correct cable type, the overall length does not exceed 900 meters (3000 feet) and the two ends are correctly terminated with EOL resistors. Refer to the Encrypted Module Network section in the SP-C Installation Manual - System Controller for more details.

Issue Integrated NPR Dial on a Xenta 527 (Web) failed to connect Environment I/Net Site with Integrated NPR Dial Cause There is a current issue with Xenta 527 (Web) and the Firmware load of 5.1.9-15 at the present time. This release will not support the Modem connection. This issue has been given to Engineering for Repair. Resolution The "Work Around" is to go back a Firmware release. For the time being, until the 5.1.9-15 is fixed, load 5.1.8-10 in the Xenta 527 (Web) and the Modem will work in this load.

Issue When attempting to register a system, an error page is shown indicating a server error in the /ebo application   Error Text: Runtime Error An application error occurred on the server.  The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security settings).  It could, however, be viewed by browsers running on the local server machine.  Product Line EcoStruxure Building Operation Environment WorkStation Registration Windows Server 2012 R2 and above Cause While the error message points to an error in the back end server, it is actually due to a setting on the client PC. Enhanced security configurations in Internet Explorer on Windows Server systems, is blocking required content from being run. EcoStruxure Building Operation WorkStation uses Internet Explorer as the built-in browser and is therefore affected by this. Resolution While the enhanced security measures can be disabled altogether, the resolution with the smallest impact is to add the URL of the registration portal to trusted sites in Internet Explorer. Open Internet Explorer Open Internet Options Select the Security tab Click Trusted Sites Click Sites Enter the registration portal URL: https://registration.smartstruxure.schneider-electric.com Click Add Click Close Click OK After doing so, restart WorkStation, and attempt the registration again. For more information, refer to the WebHelp topic EcoStruxure Building Operation Registration Page is not Displayed.

Issue Building Expert unable to complete the loading process. The Building Expert interface will begin to load but gets stuck at a certain point and never finishes when trying to log into an MPM. Product Line EcoStruxure Building Expert Environment Building Expert SmartStruxure Lite Cause The web browser cache is full.  Resolution In order to get Building Expert to finish loading try the following tasks: Clear the cache of the web browser (To clear the cache in Firefox press CTRL-F5). Try loading Building Expert again. If clearing the web browser cache does not work then try performing a File System Format. Using the Application Note here, access the bootloader and perform a "File System Format". After this process has been completed then the firmware will need to be reloaded into the MPM.

Issue After troubleshooting a communications issue, the DCM daughterboard (or piggyback board) was deemed defective.  Can it be removed and replaced with another in the field? Environment DMS MicroSmart controller (revision 9) -- Model numbers affected are DCM-UC, DCM-IOC, DCM-GPC Cause Internal board failure Resolution Yes, the DCM board can be swapped out.  Care must be taken not to damage the pins and clips (identified below in yellow).

Issue In order to make page links between different I/NET graphic folders work fine, the same folder structure needs to be created manually in EcoStruxure / SmartStruxure. Refer to Converting I/NET graphics to TGML using the "Create Source Tree" option to realize this. Product Line EcoStruxure Building Operation, TAC INET Environment EcoStruxure / SmartStruxure 1.4 or higher I/NET Cause The I/NET graphic folder structure will not be created automatically before SmartStruxure 1.4.0. Resolution Starting in version 1.4.0, there was a new feature called Data import for I/NET graphic. Using this feature, all the converted I/NET graphic folders structure can be imported at one time without any need for manual work. Here are the steps to make it work: Convert the I/NET graphics according to Converting I/NET graphics to TGML using the "Create Source Tree" option, but do not create the folder structure manually in EcoStruxure / SmartStruxure. Create the default Inet Graphics folder by right clicking on I/NET Interface-->New. Right click on Data Import and choose the root folder of all of the I/NET graphics. Click OK. Data importer will check all the file names and bindings. If any error happens, check and fix it before importing again. (Currently apostrophe is not supported in SmartStruxure. Change the name and relative link and do it again. It may be fixed in later version) Check whether all the bindings and links work fine. Important: Currently this feature doesn't support export/import in SmartStruxure. It will fail to import if any sub folders are contained under INET interface. This may be fixed in later version. The workaround is to still create the whole structure according to Converting I/NET graphics to TGML using the "Create Source Tree" option.

Issue There are only fan coil control applications available and unable to find the Heat Pump Application. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Automation Server SSL SE8000 Cause The end-user might be using an incompatible controller for their application. Resolution Heat pump applications for the SE8x00 product are scheduled for availability in the 4th quarter of 2014.

Issue Configuring a Smart Sensor in a B3 controller in StruxureWare Building Operation using a simple script program to display temperature. The temperature does not display in the Smart Sensor LCD. Environment Automation Server with B3 controllers Cause SmartStruxure 1.4 attaches a _AV, _BI, etc. to the BACnet name Resolution Remove the _AV, _BI, etc. from the LCDDisplay BACnet name Download the controller again The display functions as suggested

Issue When you drag and drop and Xenta programmable controller in to a new folder it remains in the existing Xenta group. Environment SmartStruxure 1.5 Cause The drag and drop feature is not designed to make new Xenta Group bindings. The controller will be moved but remain in the existing Xenta Group membership. Resolution Two options exist to move a controller into a different Xenta Group  Make a new Xenta Group, save the existing Menta application out of the database and then delete the device.  Add a new folder then add the Xenta device into that folder and select the previously saved Menta file.  A new Xenta Group will now be created .  Select the controller you wish to move, using right mouse click, select Copy. In the new location use the right mouse click Paste Special command.  When finished delete the original controller.

Issue Looking at the properties of the NIC-USB in workstation the status changes from Online to offline over a 5-10 second cycle Environment SmartStruxure 1.5 Cause The NIC-USB is set up as an application Resolution In the Loytec LConfig software select the Advanced button and make sure that "Run as Service.." is selected.

Issue What type of sensor element is used in the STR300? Environment STR300 Cause The HVAC European+Sensors+Catalogue.pdf on the Extranet, as well as the datasheet for the STR300 Series says that the sensor element is PT100 Class B. Resolution The actual sensor element for the STR300 that are made today is NTC Thermistor 10 kOhm. The output from the STR300 is 4-20 mA.   The documentation will be updated shortly.

Issue I have created a project in the Project Configuration Server (PCS) on my computer. Now I would like to move this to the customers computer how do I do that?  Environment StruxureWare Building Operation 1.5 and later versions. Cause You move a project database from an off-site computer to a customer site computer, when a project cannot be deployed from an off-site computer. Resolution On the source computer, in WorkStation for Projects, ensure that the project is backed up. For more information, see Checking the Backup Status of a Server . Close WorkStation for Projects. Wait 5 minutes to ensure that the project is closed. A project closes 5 minutes after the last user has logged off.    When multiple users are working with the Project Configuration Server, make sure a stop of the Project Configuration Server Windows service does not negatively affect your projects before closing.   In Software Administrator, in the Project Configuration Server tab, copy the path of the Projects folder. In Windows Explorer, in the Address box, paste the path of the Projects folder. Move the individual project folder to a USB drive or to another appropriate media. On the target computer, in Software Administrator, in the Project Configuration Server tab, copy the path of the Projects folder. In Windows Explorer, in the Address box, paste the path of the Projects folder. Move the individual project folder from the USB drive to the Projects folder. The project can now be opened in WorkStation for Projects on the target computer Make sure that the versions on both PCS servers is the same.

Issue A new license file was provided for a UNC so that it could communicate with other UNCs at a jobsite.  The UNC was a spare unit being used in the office for testing.  When trying to install the new license with Workplace Pro, a pop-up error appears immediately indicating:  Unable to install license. Environment UNC (all versions and models) Cause Re-licensing a test UNC Resolution Use the summary tab in admin tool to ensure there is enough free file space.  If not, open the remote library and delete unnecessary files. The free file space number will increment after a few seconds (no need for a reboot). Now, install the new license.

Issue Functional block names are shorter in XIF file, LonMaker or NL220 than the names defined in SmartStruxure Environment Automation Server Externally Managed LonWorks Network Cause LonMark defines how a xif file must be structured and written. There are especially three rules that comes into play when creating the functional blocks from an Automation Server in the externally managed LonWorks network. In the LONMARK® Device Interface File Reference Guide it states that: "If the static interface contains functional blocks, the device selfdocumentation string must be formatted as described in The LONMARK Interoperability Guidelines." In the LONMARK® Application-Layer Interoperability Guidelines it states that: "Manufacturers are free to assign any functional profile number to new non-inheriting profiles, as long as they are in the range of 20000 to 25000, inclusive; and as long as the number is unique for the program ID template and scope of the resource file set containing the functional profile." In the same document it also states that: "The device self-documentation string is a string of up to 1024 bytes (subject to device memory limits)" and also "If the name is text, it must consist of ASCII printable characters, be of no more than 16 characters in length". Due to the above mentioned rules, any functional block defined in the Automation Server will always start with a functional profile number from 20001 and up and the name of the functional block (excluding the 5 digit profile number) will not be longer than 16 characters. If the name defined in SmartStruxure is longer than 16 characters, the characters from 17 and up will be deleted. If the complete length of the self documentation string is longer than 1024 bytes, the maximum character length will be lowered by one until the complete string fits within 1024 bytes. Resolution The only way to get around this is to either make fewer functional blocks on the Local Node in SmartStruxure, or to make their names shorter.