Building Automation Knowledge Base

Issue In SmartStruxure version 1.5, when editing a graphic or program while having the bindings view open adding, deleting or renaming binds, the bindings view doesn't update with the changes when the change is saved. Manually refreshing the view doesn't update the view either. You need to close the view and open it again. Environment SmartStruxure version 1.5 Workstation Cause This is a bug already reported to Product Support Resolution For the time being there's no fix for this. You need to close and reopen the bindings view after having made changes to the graphic or program.

Issue Is it possible to integrate Schlage products with Security Expert? Product Line Security Expert Environment Security Expert Server (vv4.2.259.19 and above) SP-C controller Firmware (v2.08.923 and above) Cause Unable to migrate or convert a legacy access control system which has Schlage devices integrated to Security Expert Resolution With Security Expert Software (v4.2.259.19 and above) and SP-C firmware (v2.08.923 and above), the integration of Schlage devices (AD300 and AD400) with Security Expert software is supported.  It is always recommended to use the latest Security Expert Version and SP-C firmware version to avoid any known issues. For more information regarding the, Schlage Integration with Security Expert, download the attachment.  Refer to Security Expert Allegion Smart Reader Integration 

Issue Pressing the Read Card button in the User object instantly crashes the Security Expert Client. Product Line EcoStruxure Security Expert Environment Security Expert Client 4.2.259.19 and earlier Cause There was an issue when attempting to assign new card details to a User by pressing the Read Card button on one of the Card Number slots will crash the client. Read Card Resolution This was fixed in Security Expert version 4.3. Other methods for adding new credentials to Users also include: Manually adding the Facility and Card Numbers to an available slot in the User object. Badging the card at a Card Reader and right-clicking the resulting access event in the Status Window and selecting to add to an existing or create a new User. Use the Data Sync Service to import Users, and changes to Users, from CSV files. See Mass importing User Photos into Security Expert using Data Sync Service for an indication of how the Data Sync Service is configured.

Warning Issue Upgrading Reports Server from 1.4.1 to 1.5 Environment StruxureWare Building Operation 1.5.0 Windows Server 2008 R2 Reports Server WebReports Enterprise Server Cause Failure to follow upgrade guides may result in data loss. The most likely point of failure seems to be running the Reporting Agent Service on the Reports Server while upgrading the Enterprise Server. The Upgrade will error out if SQL2008 R2 is not upgraded to SP2 or .NET framework is not upgraded to 4.5 at the indicated points. Resolution This resolution process was developed from the System Upgrade Reference Guide and tested on a single PC. Windows Server 2008 R2 at StruxureWare Building Operation 1.4.1 running SQL2008 R2 SP1 and .NET 4.0 upgraded to StruxureWare Building Operation 1.5.0 SQL2008 R2 SP2 and .NET 4.5.  You can find and download all 1.5.0 released software and documentation by searching the Building Download Center for the tag "relsbov1.5" Backup Enterpriser Server, All Automation Servers and Report Server. Store backups on external media. If desired, create a Windows snapshot for a quick return point. Download all StruxureWare Building Operation 1.5 Installation files, SQL2008 R2 Upgrade files and .NET 4.5 installer. Close all StruxureWare applications In the Windows Server Manager, Expand Configuration and Select Services Browse to “StruxureWare Reporting Agent”, right click on it and select stop Open Software Administrator and stop the ES service. Close Software Administrator In the Windows Server Manager - Services section, stop the service “Building Operation 1.4 License Server” Run the .NET 4.5 installer. If prompted to restart, select Restart Later. If the PC restarts on its own, verify that all services listed above are stopped before moving forward. (repeat on all PCs) Run the License Administrator 1.5.0 installer Run the Enterprise Server 1.5.0 installer; select the Upgrade current version option. Note the ports used. Port 80 should not be used for http communication when the ES is installed on the Same PC as the Report Server. If desired install the Project Configuration Server.  Be sure that the HTTP port is not the same as what is used for the Enterprise Server and not port 80 Open Software Administrator and verify that both the Enterprise Server and PCS are running and using different ports Install Workstation. If you are upgrading from 1.4.1 to 1.5 and planning to delay the upgrade of the Automation Servers, you should install Workstation in parallel instead of upgrading Install Device Administrator. If you are upgrading from 1.4.1 to 1.5 and planning to delay the upgrade of the Automation Servers, you should install Workstation in parallel instead of upgrading At this time, upgrade any required Automation Servers. If upgrading from 1.4.0, all AS must be upgraded together. Install any required language packs If required, download and install the SQL2008 R2 upgrade to SP2 : http://www.microsoft.com/en-us/download/details.aspx?id=30437The default file name for the upgrade installer is SQLServer2008R2SP2-KB2630458-x64-ENU.exe In Windows Control Panel, go to Programs and Features Uninstall the “Building Operation Reports Installation” application only. This is the installer application for 1.4 Web Reports Run the Reports Server 1.5.0 installer Browse to C:\Program Files (x86)\Schneider Electric StruxureWare\Building Operation Reports Installer Right Click on SE.SBO.WebReports.Installer and select “Run as Administrator” For Setup Type, select “Upgrade both software and database” Fill in site specific information as instructed. For Reporting Agent, be sure to specify the exact Enterprise Server Address and port used. Follow the remaining prompts to install WebReports On completion, log into the StruxureWare WebReports interface and run a few test reports.

Issue JACE-645-R2 will not learn BACnet devices on its MSTP trunk and is spewing out the following message in the Application Director. devctl rx frame failed: No error java.lang.RuntimeException: mstp rcv failed at tridium.nre.qnx.mstp.QnxMstpDriver.rcvFrameJNI(Native Method) at tridium.nre.qnx.mstp.QnxMstpDriver.access$0(QnxMstpDriver.java) at tridium.nre.qnx.mstp.QnxMstpDriver$MstpTrunkListener.run(QnxMstpDriver.java:287) at java.lang.Thread.run(Unknown Source) Environment G3 version 3.8.37 Cause Issue with the platform drivers in G3 (3.8.37) that interface with R2. Resolution Install a clean distribution using 3.6.47 and commission with 3.6.406.

Issue ALARM blocks can be added to an SBO Function Block application, but it is not possible to set delay, priority or alarm text parameters from within the Function Block Editor.  Also, the preceding block is assigned an auto-generated name and public status, if it did not already have a name. Environment SBO 1.5.0 and earlier. Function Block Editor Cause When an alarm block is added to a Function Block program an alarm object is automatically created in the SBO System Tree, below the FB program object.  By default, the alarm object is not visible until the filter 'Show non-presentation objects' is set The public block preceding the alarm block is required so that the alarm object in the System Tree can have a Monitored Variable reference.  The 'Function Block Editor and Menta Editor Difference Guide 04-15010-01' states that 'The function block programs still need the ALARM blocks, but the blocks only serve as inputs and outputs to the alarm functions..'.  This is misleading as you do not need to explicitly create an external alarm object - all the usual alarm properties are available in the automatically generated alarm object, once it is made visible. Resolution Set the System Tree filter to 'Show non-presentation objects'.  Then set the required alarm properties in the displayed alarm object below the FB program object.

Issue Require a Lua script for using DIM modules Environment SmartStruxure Lite Cause Using a Digital Input Module and Lua script is required to view the Inputs. Resolution For Sontay's DIM4 module download the script here. For Sontay's DIM6 module download the script here. For AXIO's DIM module download the script here. For a generic DIM module download the script here. The voltage received at the AI may need tuning. Copy and paste the text into a Lua program and create the Binary Values (BV).

Issue Not able to discover the MNB controllers on the MSTP trunk of an AS. However, all MNB controllers on the same AS trunk are discovered in WorkPlace Tech Commissioning Tool. Environment SmartStruxure, AS Cause The negative lead of the MS/TP AS network was shorted to ground. Resolution Examine all MS/TP wiring and correct any grounding issue.

Warning Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source. Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Issue Using the ribbon cable provided with the Satchwell MicroNet Touchscreens & Satchwell MicroNet LCDs to supply power from a MicroNet 50 series controller that is powered with 24VDC. Product Line Satchwell MicroNet Environment Satchwell MicroNet Touchscreens Satchwell MicroNet LCDs Satchwell MicroNet 50 series controllers Cause The Satchwell MicroNet 50 series controllers were built on new hardware. MN350-ARC, MN350-NCP, MN350-LON MN450-ARC, MN450-NCP, MN450-LON MN550-ARC, MN550-NCP, MN550-XCOM, MN550-LON MN650-ARC, MN650-NCP, MN650-XCOM, MN650-LON This new 50 series hardware design added support to the controller to be powered by 24 VAC or 24 VDC The Satchwell MicroNet Touchscreens & Satchwell MicroNet LCDs displays used an adaption of the 100 series hardware, which does not support being powered by 24VDC. Resolution The MicroNet 50 series range MN350, 450, 550, 650 LCD, and Touchscreen have been withdrawn from sale. The IAC 420, 600 and Touchscreen have now also been withdrawn from sale. No direct replacement is offered. Further information on these changes can be found in PA-00495 - Notice of Withdrawal - Satchwell Sigma and PA-00528 - End of Commercialization - Satchwell Sigma. When using a Satchwell MicroNet Touchscreens or Satchwell MicroNet LCDs on Satchwell MicroNet 50 series controllers that are being supplied with 24VDC, the ribbon cable cannot be used to supply the Satchwell MicroNet Touchscreens or Satchwell MicroNet LCDs with power. A separate 24VAC transformer should be used to power the Satchwell MicroNet Touchscreen or Satchwell MicroNet LCD. The MicroNet 50 series controller MLi's and Datasheets are available to download by searching for the article “MicroNet 50 series controller MLi's and Datasheets” The MicroNet 100 series controller MLi's and Datasheets are available to download by searching for the article “MicroNet 100 series controller MLi's and Datasheets”

Issue The Heat Meter now has a barcode where the customer number use to be printed. From the customer number the modbus slave ID could be determined. Product Line Field Devices Environment Modbus Heat Meter Cause The Heat Meter now has a barcode where the customer number previously had been printed. From the customer number the modbus slave ID could be determined. Resolution The customer number is a replica of the serial number. The last 3 digits are the modbus slave ID, except when the last 3 digits are 248 or higher, then the slave ID is the last 2 digits. In this case, the slave ID is 210.

Issue Creating a failure recovery option for Scheduled Reports Environment Web Reports Cause By default, reports will attempt to run at their scheduled time without accounting for failure recovery. Resolution Open Windows Server manager Expand Configurations Expand Task Scheduler Select the Task Scheduler library You will see a list of tasks which include all Scheduled Reports Browse to a Report Task In the Select Item Pane, click on Properties On the Setting Tab, check the box for "If the task fails, restart every" Change other settings as desired Click Ok. For additional logging, you can also look under the Action Pane to Enable logging for all tasks.

Issue Security Expert controller appears offline even though all IP Address and Port settings appear to be correct. Product Line Security Expert Environment Security Expert Server Windows Operating System Cause The Security Expert Server computer name is larger than 15 characters. There is a maximum limit of 15 characters which can be used in the Security Expert Client for both the Download Server and the Event Server settings, any more than this and the Client cannot resolve the computer names correctly. For further details on this restriction refer to the Naming conventions in Active Directory for computers article on Microsoft's Support website. The Download and Event Server settings can be found in the Global Menu. Download and Event Servers In this example the full computer name, PCName123456789Long, is being used in the Download and Event Server Computer Name fields. Download Server Event Server Security Expert is not able to find the Download Server or Event Server with that computer name as it is expecting a computer name of a maximum of 15 characters. Resolution In circumstances where the PC Name is longer than 15 characters there are two options. Either enter the first 15 characters of the computer name into the Download Server and Event Server settings rather than the longer full name. In the example computer name above the name "PCName123456789Long" would become "PCName123456789". Or change the Security Expert Server computer name so that it is 15 characters or less and use this in the Download Server and Event Server settings.

Issue There is a need to know if Continuum and/or EcoStruxure BACnet support NAT. Product Line Andover Continuum, EcoStruxure Building Operation Environment Continuum EcoStruxure BACnet BBMD NAT Cause Many sites use NAT for security purposes.  Resolution NAT traversal is not supported in BBMD implementations (Continuum or EcoStruxure). It is an optional feature that has not been implemented. Requests to add this feature should be directed to Product Marketing to include on the backlog for prioritization. Related Continuum article: Can Continuum operate over a NAT Ethernet connection? Ashrae information: here

Issue Can other fonts be added to EpiDesigner EpiBuilder? Product Line Andover Continuum Environment EpiBuilder EpiDesigner Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause The method to add fonts to EpiDesigner is needed to use alternate fonts. Resolution Download or install the font that is needed to a folder on Windows Unzip if necessary and then drag and drop the font file(s) into the windows fonts folder and they should automatically install. Here are some Windows instructions for installing manually. https://support.microsoft.com/en-in/help/314960/how-to-install-or-remove-a-font-in-windows After installing the fonts you can open a layout in EpiDesigner and select the newly added font.

Issue The Continuum icon in the system tray does not respond to a right click when attempting to logon to Cyberstation  via a remote desktop connection. Restarting the Cyberstation application will temporarily correct this issue. This problem is usually found when multiple remote machines are accessing the same Cyberstation workstation via Remote Desktop. Product Line Andover Continuum Environment Microsoft Windows 10 Cause Windows Remote Desktop behavior can be affected when several RDU hosts whose screen resolutions are not the same and connecting to a remote workstation.  Resolution Ensure the various machines accessing Continuum Cyberstation over Windows Remote Desktop use the same windows resolution aspect ratio.

Issue How do the Wake Up Time and Redundant Transmission settings affect the operation of the SED-THSU5045 thermostat? Environment SED-THSU5045 Enocean Cause The function of the Wake-Up interval and the Redundant Transmission switches is not described in the documentation that comes with the sensor.   Resolution DIP Switch 1 and 2 control the Wake-up Interval (in seconds) OFF OFF No cycling wake up ON OFF 1 OFF ON 10 ON ON 100 DIP Switch 2 and 3 control the Redundant Transmissions (in frequency of tx) OFF OFF Every wake up ON OFF 7 to 14 wake ups OFF ON 70 to 140 wake ups ON ON Never   The idea is that the stat will wake up when the wake-up interval is elapsed and verify if the temperature has changed by more than approximately 1°F. If it did, it will send a transmission, if not it will go back to sleep until the next interval. The second setting (redundant transmission) will govern how often the stat will send a value, even if the temperature has not changed (as some kind of ping or keepalive).

Issue Changing the Download Service download frequency doesn't have any effect on how often downloads to controllers occur. Product Line Security Expert Environment Security Expert Security Expert Download Service Security Expert SP-C controller Cause The Download Retry Delay, under SITES | CONTROLLERS | CONFIGURATION, defines the frequency (in seconds) at which the software sends programming updates to the controller. Controller Configuration Setting Changing this value to have the Download Service perform faster downloads to controllers when there are changes does not affect the Download frequency. Resolution The Download Retry Delay is a legacy setting and does not have any effect in the current release of Security Expert. The Download Service checks through the list of controllers as fast as possible. If there is a change in the controller, the Download Service will attempt a download. No download will be attempted for controllers that have no changes. Documentation will be amended to reflect this change.

Issue SmartStruxure Lite provides Script library and Firmware upgrades through a password protected website. Product Line EcoStruxure Building Expert Environment SmartStruxure Lite (SSL) Cause Requesting further documentation, firmware, and login credentials to the SmartStruxure Lite website (SmartStruxure Lite Solutions) Resolution SmartStruxure Lite can be purchased over the counter by anyone. To get access to the SmartStruxure Lite website for downloading firmware,scripts, and further documentation, site engineers will need to go through the training program. Until this is completed, they will need to seek support from a trained SE partner or branch for support.

Issue Site has a third party BACnet router and B-OWS, want to connect brand new b3s on the MSTP of the BACnet router and configure an application in the b3s using the third party B-OWS. Product Line Andover Continuum, EcoStruxure Building Operation Environment b3 Third party BACnet system Cause Documentation Resolution Configuring a new b3 using a BACnet system other than Continuum or EcoStruxure Building Operation is NOT supported. Brand new b3s are shipped from the factory without a valid master MAC id, which means the b3 will not participate on MSTP communications until it has been assigned a valid mac id via a proprietary LEARN mechanism. b3s do not support dynamic object creation of IO points or programs which can only be created using Schneider Electric's Continuum or EcoStruxure Building Operation BACnet BMS.

Issue How can I change the IP address of a server (ES or AS) after having added it to my PCS project Environment Project Configuration Server Cause You can't change the IP address of a server in the properties for that server Resolution 1. Click on the project 2. Click on "Servers" 3. Click "Properties" 4. Click on the server which IP address you wish to change 5. Change the IP address and click save