Issue
Building Expert unable to complete the loading process. The Building Expert interface will begin to load but gets stuck at a certain point and never finishes when trying to log into an MPM.
Product Line
EcoStruxure Building Expert
Environment
- Building Expert
- SmartStruxure Lite
Cause
The web browser cache is full.
Resolution
In order to get Building Expert to finish loading try the following tasks:
- Clear the cache of the web browser (To clear the cache in Firefox press CTRL-F5). Try loading Building Expert again.
- If clearing the web browser cache does not work then try performing a File System Format. Using the Application Note here, access the bootloader and perform a "File System Format". After this process has been completed then the firmware will need to be reloaded into the MPM.
