Building Automation Knowledge Base

Issue TGML graphic uses the NAM Standards component to display a SmartX Sensor Device with a dynamic cover model. The graphic always shows a blank faceplate instead of the correct face - 3 buttons, LCD, or Touchscreen. Product Line EcoStruxure Building Operation Environment SmartX Sensor Device (Living Space Sensor/Room Unit Device) NAM Standards Team Components TGML Library TGML Graphic Thermostat - SmartX Living Space Sensor - Dynamic AppRev1.02.05 Cause A script running inside the graphic component is expecting a well-formatted string representing the cover model on the cover model input binding. If that data is not delivered properly, the component defaults to a blank cover. Resolution Verify that the proper component is being used based on Sensor Firmware. Verify the proper IP controller firmware is installed to meet compatibility with the Host Server and also contain desired features. Once a controller is upgraded and the sensor has had time to upgrade, check the Sensor - Properties - Basic Tab - Application Software version. If greater than or equal to 1.02.05, then use Thermostat - SmartX Living Space Sensor - Dynamic AppRev1.02.05 Otherwise use Thermostat - SmartX Living Space Sensor - Dynamic   The TGML component should work as expected, but factors outside of the graphic can make it not work right. Click on the SmartX Sensor Device and look at Properties > Basic > Status Information > Cover model. Does that show a valid cover model (ex: SXWSCBXSELXX) or does it show ASCII gibberish? If showing nonsensical ASCII string, hotfix firmware is available to address this. Install firmware at or higher than 3.02.03.02109, which includes fix for Defect# 46054 and 47266 affecting the Cover Model SmartX IP Controller v3.02.03.02109 - Firmware Package File Release Date: 2021-Dec-19 https://ecoxpert.se.com/search?documentUUID=6b61d413-5cf8-47c0-ac4d-135391d375bf&title=SmartX%20IP%20Controller%20v3.02.03.02109%20-%20Firmware%20Package%20File Release Notes v3.02.03 - SmartX IP Controller Firmware Release Date: 2021-Dec-19 https://ecoxpert.se.com/search?documentUUID=1e29da8d-cf49-418d-92e5-e022bc4f33c7&title=Release%20Notes%20v3.02.03%20-%20SmartX%20IP%20Controller%20Firmware If the Cover Model is populated with a proper value, a previous firmware upgrade may have caused string values to stop writing properly through the TGML binding. There are two different resolutions to try in this order: Restart the AS-P Delete the SmartX Sensor Device (be sure to select "Keep references") and add it back as a new object with the same name and address.   The binding controlling the dynamic display of different cover models on the graphic can be overridden. Inside the TGML component are 3 groups named "3 Button," "LCD", and "Touchscreen." All are hidden. Find the proper face and change it to default to Visible. Find the Bind named "CoverModel" and delete the binding and script beneath it. This is what is responsible for auto-changing the cover and is no longer needed.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue Orphan alarm exists in the Enterprise Server database and acknowledgment of the alarm does not remove the alarm. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server v. 2.0.3 or lower,  Cause Backup of the Building Operation database that includes historical data will include the alarm that needs to be purged. IP changes or other reasons can contribute to alarms being orphaned. Resolution Note: Version 2.0.4 and from 3.0.2 and higher there is a built-in solution called Alarms Integrity Check which can be run to verify all alarms and purge any that are no longer in the system.     In order to completely purge an alarm database, it is necessary to delete the PersistedData.dat file that stores this information in the database. Perform an ES and AS full backups Using Building Operation Software Administrator click the "Stop Service" button for the Enterprise Server. Image from Windows XP Image from Windows 7 / 10 Browse to the database path listed in the Building Operation Software Administrator tool. Windows 7/10: C:\ProgramData\Schneider Electric StruxureWare\Building Operation 2.x\Enterprise Server\db Windows XP:  C:\Documents and Settings\All Users\Application Data\Schneider Electric StruxureWare\Building Operation 1.X\Enterprise Server\db Browse to the Persistent subdirectory Move/Delete the PersistedData.dat  file Click the "Start Service" button in the Building Operation Software Administrator tool. When the Enterprise Server restarts and you log in the orphaned events will be removed and any currently present alarms will return to the Alarm window with their proper status and assignment. This process causes a re-evaluation of alarms on the ES and fetches all the alarms from each AS. This can take a few minutes and may cause some slowness in the system. Note 1: Historical perspective of previous alarms, operator actions, or other data recorded in the Event Log will be lost in this process.  

Issue Information not available in product documentation. Product Line Satchwell Sigma Environment Windows versions Cause Documentation not updated to show additional operating systems now supported. Resolution Sigma 4.0.8.57, as a front-end user interface, is supported on the following operating systems: Windows XP Pro Service Pack 3 Windows 7 Professional Windows 7 Ultimate Windows Server 2003 Windows Server 2003 R2 Windows Server 2008 Windows Server 2008 R2 Sigma 4.0.8 (build 80 – 89), as an engineering tool for Sigma when transitioned into SBO/EBO Sigma is supported on: Windows XP Pro Service Pack 3 Windows 7 Professional Windows 7 Ultimate Windows Server 2003 Windows Server 2003 R2 Windows Server 2008 Windows Server 2008 R2 Sigma 4.0.8 (build 104 onwards), as an engineering tool for Sigma when transitioned into SBO/EBO system Sigma is supported on: Windows XP Pro Service Pack 3 Windows 7 Professional Windows 7 Ultimate Windows Server 2003 Windows Server 2003 R2 Windows Server 2008 Windows Server 2008 R2 **1 Windows 10 **1 Windows Server 2012 **1 The additional operating systems support is only applicable when Sigma is part of a SBO/EBO installation. (This confirmation was provided to PSS by R and D).  

Issue A site is required to store Extended Trend Log historical data for an extended period of time, in order to make sure the system has enough capacity for all the data  it is necessary to calculate the storage needed ahead of time Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Workstation Cause Understanding the storage requirements for long term trend storage Resolution Formula to calculate the storage capacity needed for Extended Trend Log data. Storage in bytes (S)  = Number Of Records (N) x 70 bytes. EXAMPLE: Consider a trend log of 1000 records with a 10-minute interval, if the requirement is to keep 5 years of data, how much storage capacity will be required? The number of records would (N)  be... 6 records per hour times 24 hours per day times 365 days per year*** times 5 years (*** leap years must be taken into account) N =  6 X 24 X 365 X 5 = 262800 bytes This equates to: S = N X 70 S = 262800 X 70 S = 18396000 bytes or approximately 18 megabytes   Note - The calculations above are for the native SQLite database used by EBO. There are two alternatives to using the ES database for long-term trend storage. Report Server - See the WebReports Database Usage Calculator Knowledge base article for storage calculations External Log Storage is possible from EBO v3.0 using TimescaleDB database - The EBO External Log Storage Installer tool from the community provides a databases size estimator located under the Tools menu item

Issue How to calculate the required disk space that will be used by WebReports? How to know if SQL 2008 R2 Express (with Advanced Services) will have adequate storage space for the sites Reporting requirements? Product Line EcoStruxure Building Operation Environment WebReports 1.9 / 2.0 Cause Require the ability to forecast how much space will be required to store and retain data within the Building Operation WebReports database. Resolution The attached Excel Spreadsheets can be used to forecast how much space is needed to store and retain the Building Operation WebReports database. WebReports_DB Usage Calculator.zip WebReports_DB Growth Estimator 2.0.zip Note that SQL 2008 R2 Express only allows a database size of 10 GB, so if your configuration is more extensive than that you should probably consider using the full SQL Server 2008 R2 editions. As a quick indicator here are the record sizes for each object type stored in the report server database: Object Type Size per record (bytes)   WebReports versions <1.8 >1.9   Ext. Trend 140 165   Meter 170 140   Alarm 900 500   Event 400 520  

Issue When configuring a SmartConnector, the custom assembly cannot be seen in the Add Processor Configuration tab.   Product Line EcoStruxure Building Operation Environment Microsoft Windows Server 2012 and newer, Windows 10 Cause Microsoft Windows Server Unsigned or unknown certificates Some files need to be "unblocked" after download in order to avoid security warnings from tools like Visual Studio about potentially unsafe content.   This is because the dll’s for the custom processor have been downloaded from an internet based source.   Otherwise, all the required dll’s for the solution may not be available in the service installation directory (normally “C:\Program Files (x86)\Schneider Electric\SmartConnector”). This information can be seen in the SmartConnector log file. SmartConnector will log an error when going to the point of adding a new processor if it can’t find a reference. It will point to the assembly which is missing. Microsoft Windows 10 The service needs to be restarted once the dlls for the custom processor have been added in the service installation directory. (“C:\Program Files (x86)\Schneider Electric\SmartConnector”) Resolution Microsoft Windows Server range To "unblock" a file, Right-click it in Windows Explorer Choose Properties from the context menu Click the Unblock button in the lower right-hand corner of the resulting dialog Hit OK or Apply Important: ZIP files should be "unblocked" before their contents are extracted. Note: Depending on the security policy level on the system, you may need to perform the same action for the DDLs once uncompressed. Microsoft Windows 10 To restart the service by Opening the service windows Select the SmartconnectorService entry Either click on the Restart button, or Stop then start

Issue The SE8000 display face shows white blocks in place of expected data points. Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment Building Operation Workstation Building Operation Automation Server SSL SE8000 Cause Upgrading the firmware of SE8000 using the Uploader Tool may not have been completed successfully. Resolution   .  

Issue Cyber security and other concerns regarding data transfer to Building Advisor Portal. Product Line EcoStruxure Building Operation Environment Building Advisor  Cause Limited available documentation. Resolution   1. What are the details around the authentication towards AU? Where the certificate can be used for DTSERVICES and INTREPRETER server? The Data Transfer Windows service that is installed on our client's supplied server (normally within client's firewall). In order to support Clockworks Connect functionality, the private key of a private/public key pair is installed on same server that the windows service is installed on. The Data Transfer windows service currently supports TLS 1.2. The Clockworks Authentication web service provides ability to determine the identity of a request's caller. Validate Request with cryptographic challenge - Validate Request by creating cryptographic challenge for Data Transfer Service to sign with private key to confirm identity. Create Session Key - On successful validation, create and store Session key and send back to Data Transfer Service. Files are named with a date and time stamp to make them unique. When the DTS transfers the file successfully, it auto deletes the file from the folder. Saving the need to manage the file directory. It is expected the DTS will create the file, export and the handle transmission of the data.   2. How often will the pointslist file be updated (can this be replaced by a manual task)? Points list file would only be updated if configuration of BMS points has changed (i.e. from a retro fit or additional sensor etc.) – this would be a manual exercise post completion of BMS works. 3. What is the file-format and extension of the pointslist file? The Clockworks Data Transfer web service provides the following data to the Data Transfer windows services: • Data Transfer Service application configuration • Point configuration • BMS credentials It works in concert with the Clockworks Authentication web service to ensure a valid a session has been created and is not expired.   Interpreter 2 The Clockworks Interpreter web service provides the ability to send data from our client's Building Management System (BMS) to our Cloud environment to allow for visualization of that data in raw (primary) or as analyzed after calculations are performed on the raw data. The Interpreter web services receives data in HTTP GET or POST requests and parses and validated the request before storing in a serialized and compressed binary format. If needed, factors are applied to resolve known data issues from the source. The interpreter supports the following features: • Support TLS 1.0 and up for Transport Security. SSL is disabled. • Supports Triple DES (deprecated) and Rijndael algorithms for message level encryption. • Reserved IP address to ensure the same IP address is maintained which support organizations that: 1) Subscribe to default deny policy and do not trust DNS retrieval for security concerns 2) Not able to configure firewall rules by DNS and IP address if required. • Optional security to lock down requests by IP address 4. What is the estimated use of resources on the ES server, when polling through this instead of polling the automation server directly? EWS is used therefore the impact in very minimal. 5. What is the file-format and extension of the data file? The List method describes a CSV file which is organized such that each row contains a unique sample for a single point. Each row will typically contain a timestamp, value, data source reference, and point reference. This parsing method has the following features: Features: • All CSV files large and small are streamed creating a smaller memory footprint while parsing. • Only valid point reference IDs configured (i.e. from CW Connect or through local config) and found in the CSV file are pushed to Interpreter. • The Data Source Reference ID may be obtained from the following sources: Parent directory name being monitored, a static configuration value, or a user configurable column ID found in the CSV file. • The Point Reference ID may be obtained from the following source: A user configurable column ID found in the CSV file. • Date and Time may be in separate columns. • Date and Time may be in the same column. Universal Parser: Table Method 3 The Table method describes a CSV file which is organized such that a row exists which contains all point names, often called the "point info row", and below this row all point values and timestamps will be located. This parsing method has the following features: Features: • All CSV files large and small are streamed creating a smaller memory footprint while parsing. • Only valid point reference IDs configured (i.e. from CW Connect or through local config) and found in the CSV file are pushed to Interpreter. • The Data Source Reference ID may be obtained from the following sources: Parent directory name being monitored, a static configuration value, the as-is file name being parsed, a particular CSV cell above the point info row, or a location in a CSV column which is below the point info row. • The Point Reference IDs: The point info row is dynamically found by the DTS by matching criteria set by the user. This allows a single DTS install the flexibility to parse multiple Table style CSV files where the point info row may exist in varying locations. • Date and Time may be in separate columns below the point info row. • Date and Time may be in the same column below the point info row.# Example Site Information: Officeworks - Highett Officeworks - Highett Controller: AC1 Controller description: Retail - Rear Parent Pack: Parent Pack Description: Status: Online Time,Date,Control Temp {Deg. C},Zone Temp {Deg. C},Return Air Temp {Deg. C},Outside Air Temp {Deg. C},Cooling Setpoint {Deg. C},Heating Setpoint {Deg. C},TPI Target {Deg. C},OA Probe {Deg. C},GP Timer {},Supply Fan {},Cooling {},Heating {},Stage 1 {},Stage 2 {},Economy Damper {%},Fault Relay {},Fire Relay {},OA Temp {},Cool Reset {},Heat Reset {},Econ Reset {},RA Temp {},Control State {},TPI {} 00:00:00,22/02/18,22.3,22.3,21.6,25.7,22.0,19.0,22.0,?????,On,On,On,Off,On,Off,0 .0,Off,Off,25.7,Off,Off,Off,21.6,Cooling,????? 00:15:00,22/02/18,22.7,22.7,22.0,26.0,22.0,19.0,22.0,?????,Off,Off,Off,Off,Off,O ff,0.0,Off,Off,26.0,Off,Off,Off,22.0,Off,????? 00:30:00,22/02/18,22.9,22.9,22.5,26.0,22.0,19.0,22.0,?????,Off,Off,Off,Off,Off,O ff,0.0,Off,Off,26.0,Off,Off,Off,22.5,Off,????? 00:45:00,22/02/18,23.0,23.0,22.7,25.7,22.0,19.0,22.0,?????,Off,Off,Off,Off,Off,O ff,0.0,Off,Off,25.7,Off,Off,Off,22.7,Off,????? 01:00:00,22/02/18,23.1,23.1,22.7,26.0,22.0,19.0,22.0,?????,Off,Off,Off,Off,Off,O ff,0.0,Off,Off,26.0,Off,Off,Off,22.7,Off,????? 01:15:00,22/02/18,23.3,23.3,22.6,26.2,22.0,19.0,22.0,?????,Off,Off,Off,Off,Off,O ff,0.0,Off,Off,26.2,Off,Off,Off,22.6,Off,????? 01:30:00,22/02/18,23.4,23.4,22.5,26.0,22.0,19.0,22.0,?????,Off,Off,Off,Off,Off,O ff,0.0,Off,Off,26.0,Off,Off,Off,22.5,Off,????? 01:45:00,22/02/18,23.4,23.4,22.2,25.7,22.0,19.0,22.0,?????,Off,Off,Off,Off,Off,O ff,0.0,Off,Off,25.7,Off,Off,Off,22.2,Off,????? 02:00:00,22/02/18,23.4,23.4,22.2,25.7,22.0,19.0,22.0,?????,Off,Off,Off,Off,Off,O ff,0.0,Off,Off,25.7,Off,Off,Off,22.2,Off,????? The KGS parser provides a simple way to upload data. By design, this method has a minimum number of configuration keys and a simplified CSV format. • This method is intended to be uploaded once a day. KGS driver expects lines in the CSV in the following format: Demo_AHU-2,CoolingCoilValve,0.366034,12/1/2020 0:00 Demo_AHU-2,CoolingCoilValve,0.352827,12/1/2020 0:05 Demo_AHU-2,CoolingCoilValve,0.338367,12/1/2020 0:05 Demo_AHU-2,CoolingCoilValve,0.32544,12/1/2020 0:05 Demo_AHU-2,CoolingCoilValve,0.310596,12/1/2020 0:05 ... Data Source Reference ID[0], Point Reference Id[1], Point Value[2], DateTime stamp[3] Row and Column data are zero (0) based.  

Issue How can EcoStruxure BMS server serve data to external devices or software? Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Third party devices or software Cause The EcoStruxure Building Operation software supports the major communication protocols in building automation and security management. In many projects, it is required that an EcoStruxure BMS server serve data to external devices or software, E.X. HMI, SCADA or power monitoring. Resolution The following is a summary of the available options to serve EcoStruxure BMS server data to the external world: BACnet:  When you create a BACnet Interface, the system automatically creates the Application and IP network folders within the BACnet Interface folder on the System Tree. If you create a BACnet Interface for a SmartX server, you can optionally create an MS/TP network. You can create BACnet objects in BACnet application folder of EcoStruxure BMS servers and these object will be visible for external BACnet clients. More information about EBO BACnet interface: BACnet Interface   Modbus Slave network:  If you configure the Modbus Slave Network (and associate it with a serial port), you can set up any external Modbus master device to communicate with the internal Modbus Interface. In this example, a Modbus Slave Network is set up on an EcoStruxure BMS Server and the external master device is configured with the same Modbus properties as the Modbus Slave Network object. The Modbus master device can also be an HMI device. More information about Modbus serial interface: Modbus Serial Networks Modbus server network: You can create a Modbus TCP Network on an Ethernet network (TCP/IP).  You can create an internal interface which acts as the server to an external client/clients. More information about Modbus TCP interface: Client and Server Networks   MQTT: MQTT is a lightweight and flexible data transfer protocol for IoT resources. EcoStruxure Building Operation, V3.2 or higher, can be configured to send data to an MQTT broker on interval or event-driven. The below are the tested brokers: Microsoft Azure IoT Hub Amazon IoT Core IBM Watson IoT Mosquitto More information about MQTT interface: MQTT Overview LonWorks Interface: EcoStruxure BMS servers can have a local node on their networks that can act as a LonWorks node. In the local node, you can create your own NVs that can be bound to external LonWorks devices using LonWorks bindings. The NVs in your local node can then be used in EcoStruxure Building Operation bindings for applications and graphics. More information about LonWorks interface: LonWorks Engineering   SNMP: Simple Network Management Protocol (SNMP) is an Internet-standard protocol for managing devices on IP networks. The EcoStruxure BMS servers support SNMP version 3. The SmartX servers support several SNMP traps. SNMP traps enable an agent to notify the management station of significant events by way of an unsolicited SNMP message. More information about SNMP: SNMP EcoStruxure Web Service (EWS) server: EcoStruxure Web Services allows seamless sharing of operational data, including alarms and historical information, between software from different Schneider Electric Business Units. When the EcoStruxure BMS server is an EcoStruxure Web Service server, it exposes objects, such as values, to another EcoStruxure system that is an EcoStruxure Web Service client. The EcoStruxure Web Service client can read and change values on the EcoStruxure BMS depending on the configuration of the EcoStruxure BMS server. More information about EBO EWS Server: EcoStruxure Web Service Server Smart Connector: A development framework that simplifies and accelerates integrations with third-party systems or other data sources. It is an open, extensible and configurable application framework that allows developers to create innovative new capabilities, applications, and solutions which extend and enhance EcoStruxure Building solutions.   For further information watch the Smart Connector explainer video or visit the Smart Connector Developer Community on the Exchange: For developers wanting to get started using the Smart Connector framework visit: https://www.smartconnectorserver.com Smart Connector shop at Exchange:  https://shop.exchange.se.com/en-US/home 

Issue Can the Program ID in Building Operation be changed Product Line EcoStruxure Building Operation Environment Building Operation  Cause With Building Operation version 1.0, it was possible to modify the program ID. Now with the Building Operation version 1.1 and above it is not possible. Resolution From Building Operation 1.1 the Program ID is generated automatically and why it is not possible to change.

Issue After an Upgrade to an Automation Server controller, the Requested values of some outputs and actual values do not match. Product Line EcoStruxure Building Operation Environment Enterprise Server Workstation Automation Server with I/O Modules Cause The upgrade process somehow has caused some issues with the comm between the AS with I/O modules and the Enterprise Server/Workstation. Resolution Perform a cold start on the AS.

Issue Problems associated with the install of the Enterprise Server on the Swedish language version of Windows Product Line EcoStruxure Building Operation Environment Windows computer with the Swedish language Cause In Swedish Windows there is no directory named "Program Files". It's named "Program". That's the path that the ES tries to register for the Windows service for ES. Check this log upon installation failure: C:\Program Files\Schneider Electric\StruxureWare x.x\Software Administrator for the SE.softwareAdministrator.log If that log contains:"Hittades inte" it means "Didn't find". In other words, the Software Administrator couldn't find the service. Resolution Find out what the registry key HKLM\SOFTWARE\Schneider Electric\StruxureWare x.x\Enterprise Server\InstallDir has for value. If using a truly Swedish version of OS, it should be " C:\Program\Schneider Electric\StruxureWare x.x\Enterprise Server\bin\SE.EnterpriseServer.exe". Change the value and start the ES as a Service. Often the problem is that Software Administrator cannot create the windows service for ES. One solution is to manually create the service for the ES. The Software Administrator is typically supposed to create the service in the OS.

Issue "Priority not changeable" when binding SNVTs Product Line EcoStruxure Building Operation Environment Building Operation LonWorks Bindings Cause In the XIF file, you can specify if the variable should be sent by default with priority. You can also specify if this should be changeable. If both devices are set to not changeable and they use a different flag in the priority setting, you get this message. Resolution The 2 devices are not compatible. You can not make the binding.

Issue Support for UI16A CIO with FW 2.016 and HW C How is CIO FW 2.016 distributed? Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation I/O Module 16 Ch UI Cause Due to component changes in the UI16A CIO module, a new HW version C has been created. Consequently, a new firmware (FW) file has been created specifically for that new HW version, 2.016. Resolution This FW version will be installed already at delivery from the factory for the new version of UI16A modules. For this new UI16A model, one cannot install older 2.015 firmware as it is not compatible. All the older modules can remain at the latest published CIO release 2.015. The HW version which is printed on the product label is changed from B to C on the new UI16A version. The Hardware version can also be viewed in the module object through EBO. For all other modules, the HW version will stay at B.

Issue Need to place the ADv3 Display remote from any AS-P.  Requires USB connection, as WIFI is not allowed. Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Advanced Display Cause The standard for USB 2.0 provides a maximum cable length of 5 meters (16 ft 5 in). The standard for USB 3.0 provides a practical maximum cable length of 3 meters (9 ft 10 in). Resolution Schneider Electric has only tested with standard cables. It may be possible to find third-party solutions like Active USB cables or bridges. These solutions are not tested, nor supported by Schneider Electric.

Issue When saving or importing a MTA (Menta) file in SmartStruxure Workstation, and error is shown indicating that there are more than one occurrence of one or more file types in the MTA file. Product Line EcoStruxure Building Operation Environment Workstation Menta Function Block Cause A MTA file contains various files that together forms the complete program. In some cases (e.g. when using a . in the MTA file name) various occurrences of the same file types will be placed in the MTA file. Resolution Open the MTA file in with the Menta editor Mark everything and export as an AUT file Create a new MTA file Insert the AUT file created in step 2 Save the MTA file only using standard characters Import the the MTA file Generate the MTA file to ensure you have no errors and all the public constants have been updated.

Issue When a Modbus device comes back online after being offline a message is sent from the Building Operation Server to the Modbus device which looks similar to: WriteData TX on /dev/tac_comporta: 01 2B 0E 01 00 70 77 ReadData RX on /dev/tac_comporta: 01 AB 01 9E F0 This message can cause the Modbus device to restart or stop responding, is it possible to disable it? Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation 1.5.xand above Modbus Device Socomec Power Meters Crompton Integra 1221 Power Meter Cause A feature was added in release 1.5 that is intended to read the device's identification (0x2B). It works by polling this function code (FC). If the Building Operation server does not get a valid reply to this message, it assumes it is not supported by the device and will not request this again. This is usually not a problem but some Modbus devices, such as those listed in the Environment above, are unable to handle this message and will stop communicating with the AS or ES. Resolution In Building Operation 2.0.4 and above the option to enable or disable the device identification request (Function code 2B) has been introduced, allowing the poll interval (and online detection) to be set. Some devices will stop responding to poll requests if the device identification is enabled. Once disabled the AS or ES and the device may need to be restarted to enable normal polling without any device identification request being sent and stopping the normal responses from the device.   In previous versions this message cannot be disabled, however, if device polling is disabled the device identification request won't be requested, which can be used as a work-around. To turn off the device polling: Open Properties Set "Poll interval" to "Inhibit" The trade-off with this workaround is that the online detection for the device is turned off, so the device will never go offline in Building Operation. In some instances, the third-party Modbus device will need to be restarted to allow communication to resume.

Issue Enterprise Server IP address does not match the IP address of the Local PC. SmartX Server is showing online but there is a "Communication failed" alarm showing for this server(s). Product Line EcoStruxure Building Operation Environment Enterprise Server Automation Server Cause The IP address of the Windows system has been changed. This can be from a DHCP renewal or a manual change of IP address. This also may be an issue if an Enterprise Server backup is restored and the backup was from another PC with a different IP address. Resolution Update the Enterprise Server IP address from the Enterprise Server communications Tab and then the properties windows.  Refer to the video below for details on how to do this.     It is also possible to specify the Network Interface used by the Enterprise Central/Server.  Refer to the following WebHelp topic Configuring Network Interface Card for an Enterprise Server or for an Enterprise Central   

Issue WebStation connection is unreliable when using a 4G (cellular) connection Auto logoff times are not obeyed  Product Line EcoStruxure Building Operation Environment Building Operation WebStation 3.x Broadband Cellular Networks Cause WebStation creates a subscription with the Building Operation server, so it will attempt to connect every 10 seconds.  If this connection is removed/interrupted/ or no longer required for a period of 60 seconds, WebStation will force itself to log out.  This setting is currently fixed and cannot be adjusted.    Currently, there have been instances where this connectivity issue is seen when using, as shown below, a device with a broadband cellular connection attempting to connect to a Building Operation server that also connected to the same/similar cellular network this is the most common scenario where this issue is seen. Resolution It is recommended not to use these cellular network connections to permanently display Building Operation Server information, especially from mobile devices connecting to the cellular network.  This type of connection should be used sparingly and for quick access to view/check information as necessary.  Connection loss can be expected if you move away from the webpage for more than 60 seconds.  Any lengthy connections to the Building Operation Server are recommended to use a more permanent network connection.     Issues have not been seen when using broadband Internet or a similar connection as shown below to a remote cellular Building Operation Server.  This meaning that the EcoStruxure Building Operation system has remote Internet access via a broadband cellular connection. To troubleshoot this further, capture a HAR file using the details provided here How to collect a network trace | Microsoft Docs and reproduce the issue while this debugging window is open within your browser.  Note: This capture must be done at the source; that is where WebStation is running.  This may not be easy to do using a mobile device.   Send this saved HAR file and the Internet browser version and EBO version used along with connection types to your local support channel. 

Issue Existing SIM-MTECH communicates with a McQuay OPM (Open Protocol Master) and McQuay controllers under it. Can an AS-P replace the SIM-MTECH? Product Line TAC IA Series, EcoStruxure Building Operation Environment I/A Series NW8000 GCM/SIM-MTECH (McQuay OPM) Building Operation Automation Server Premium Cause Replacing obsolete NW8000 GCM/SIM-MTECH with currently supported EBO AS-P Resolution The GCM/SIM-MTECH data base can be converted as a normal GCM through the Transition Tool on the Schenider Electric Exchange TAC I/A Series Transition Portal.  The blocks specifically associated with the OPM integration will not be converted. A third-party hardware device can be used that will allow the AS-P to communicate through the OPM to the McQuay controllers. This will be accomplished by BACNet or Modbus protocol to the AS-P depending on the third parties device selected.  Refer to these 2 documents and websites.  NOTE: These are third party devices and have not been tested or approved by Schneider Electric Product Support. FS-8700-80 McQuay MicroTech Open Protocol Mcquay Gateways